36C24520Q0392.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 103

581-20-3-555-0013

36C24520Q0392 05-06-2020

Corey Black (304) 429-6755 3645 05-29-2020

11:00 AM EST

Department of Veterans Affairs Network Contracting Office 5 (NCO 5) 90C

NCO 5

1540 Spring Valley Dr.

Huntington WV 25704

X 100

X

561720

$19.5 Million

N/A

X

Hershel Woody Williams VA Medical Center

1540 Spring Valley Dr

Department of Veterans Affairs Network Contracting Office 5 (NCO 5) Satellite Office 1540 Spring Valley Drive

PAYMENT WILL BE MADE BY

FSC e-Invoice Payment Invoice must be submitted electronically http://www.fsc.va.gov/einvoice.asp Invoice Setup Information 1-877-489-6135

See CONTINUATION Page

Contractor shall provide all labor, materials, equipment, and personnel/supervision for Housekeeping Services at the Residential Rehabilitation Treatment Program (RRTP) located at the Hershel Woody Williams VAMC.

This contract will be for a base period with four (4), one

(1) year option periods.

Period of Performance Base Period: 01 July 2020 - 30 September 2020 Option Period 1: 01 October 2020 - 30 September 2021 Option Period 2: 01 October 2021 - 30 September 2022 Option Period 3: 01 October 2022 - 30 September 2023 Option Period 4: 01 October 2023 - 30 September 2024

Request for Inquiries (RFI) are due at 2:00 PM EST on May 22, 2020 to corey.black@va.gov

All offers must be submitted by 11:00 AM EST on May 29, 2020 to Corey.Black@va.gov

See CONTINUATION Page

581-3600162-555-856400-2542 0100561V1

X X

X 1

Corey A. Black Contracting Officer

36C24520Q0392

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT

2018)

C.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (MAR 2020)

C.3 52.217-5 EVALUATION OF OPTIONS (JUL 1990)

C.4 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ...44

C.6 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.7 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.8 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS SET-ASIDE (JUL 2019) (DEVIATION)

C.9 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND

COMPLIANCE (JUL 2018)

C.10 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS

(NOV 2018)

C.11 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN

2008)

C.12 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.4 CONTRACTOR CERTIFICATION: Immigration and Nationality Act of 1952, As Amended

SECTION E - SOLICITATION PROVISIONS

E.1 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (DEC 2019)

E.2 52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES—

REPRESENTATION (DEC 2019)

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.4 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (OCT 2018)

E.13 SUPPLEMENTAL INSTRUCTIONS TO OFFERORS

E.5 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL ITEMS (MAR 2020)

E.6 52.216-1 TYPE OF CONTRACT (APR 1984)

E.7 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.8 52.237-1 SITE VISIT (APR 1984)

E.9 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(OCT 2018)

E.10 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.11 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE

(FEB 1998)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C245 Department of Veterans Affairs Network Contracting Office 5 (NCO 5) 90C

NCO 5

1540 Spring Valley Dr.

Huntington WV 25704

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

PAYMENT WILL BE MADE BY

FSC e-Invoice Payment Invoice must be submitted electronically http://www.fsc.va.gov/einvoice.asp Invoice Setup Information 1-877-489-6135

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PERFORMANCE WORK STATEMENT (PWS)

Housekeeping Services for the Residential Rehabilitation Treatment Program (RRTP)

Hershel “Woody” Williams VAMC

SCOPE: Establish a Contract (Base Period + Four One Year Option Periods) to provide Housekeeping services for the Hershel “Woody” Williams VAMC newly constructed Residential Rehabilitation Treatment Program (RRTP) Building. The RRTP will provide a residential level of care for Veterans with issues related to medical, mental health, substance use disorders, Post-Traumatic Stress Disorders, and homelessness. These programs are larger residential programs with multiple units serving various Veteran populations based on need. The RRTP is located at 1540 Spring Valley Drive, Huntington, WV 25704. This will be a Firm-Fixed-Price (FFP) Purchase Order that allows for Housekeeping coverage during non-scheduled hours when emergencies arise and a Housekeeper is needed.

Period of Performance:

Base Year: 1 July 2020 – 30 Sep 2020 Option Year 1:1 Oct 2020 – 30 Sep 2021 Option Year 2: 1 Oct 2021 – 30 Sep 2022 Option Year 3: 1 Oct 2022 – 30 Sep 2023 Option Year 4: 1 Oct 2023 – 30 Sep 2024

The contractor shall provide Housekeeping services as well as all supervision, labor, equipment, material, supplies and other items required to provide this service at the RRTP Building in a manner that will maintain a satisfactory facility condition and shall ensure that all employees present a clean, neat and professional appearance.

The RRTP Building (see attached drawing) consists of 1 private bedroom and 7 semi-private Bedrooms with a total of 15 Beds. The structure also contains common areas that include a kitchen, Lounge, Dining Room, Lobby and laundry room. The facility is approximately 10,144 square feet. (1st Floor = 5,802 Sq Ft and 2nd Floor = 4,342 Sq.

Flooring consists of a combination of LVT, Carpet and Ceramic Tile. (see attached schedule of finishes for more detail)

The 2 Fire Stair Cases are bare. Downstairs hallways have runners. Kitchen and laundry room counters are quartz and all bathrooms are granite.

Service shall include all common areas, guest/patient rooms, offices, storage rooms, porches and patios. Cleaning shall be performed at established frequencies (included in this statement of work in paragraph J) and after each guest/patient departure. NOTE:

RRTP Building guests/patients are responsible for cleaning their own bedrooms during their stay, and therefore occupied guest rooms will only require cleaning by the contractor once per week to refresh the room and each time a guest/patient checks out of the RRTP Building. The contractor will be responsible for cleaning all 12 Bathrooms every day.

The contractor shall be responsible for collecting all linens to be sent out for cleaning, which shall include bath towels, washcloths, hand towels, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, pillows and kitchen towels.

The Contractor shall provide all the necessary supplies needed to perform the terms of the contract to include all cleaning supplies, equipment, transportation, and chemicals.

In addition, the contractor will be responsible for providing stock supplies for the RRTP Building as listed below. This is not a comprehensive list and the Vendor is required to provide any needed cleaning chemical or supply needed to meet the requirements of this Performance Work Statement.

Cleaning Supplies Cleaning Chemicals Cleaning Equipment

Floor Wax Window Cleaner Spot Remover

Typical work shall include, but not be limited to vacuuming, mopping, bathroom cleaning, kitchen cleaning, window cleaning, dusting, changing light bulbs, etc. (see frequency chart below). Each worker providing services shall be required to log in and out at the RRTP Building for the beginning and end of their scheduled shifts, provide date and time, respectively, in a log provided by VAMC.

The contractor shall perform these services in accordance with the Occupational Safety and Health Administration (OSHA) and the American National Standards Institute (ANSI) safety guidelines. Any storage area will be maintained in a neat, clean, and orderly manner.

GENERAL REQUIREMENTS: All work shall be performed by skilled and trained personnel who are able to read, write, speak and understand English. Service shall be required seven (7) days a week. The contractor shall provide a minimum of two (2) Housekeepers each day, Monday - Friday in staggered shifts and 1 Housekeeper on Saturdays and Sundays.

Monday through Friday, 1 Housekeeper from 8:00 AM EST - 4:30 PM EST Monday through Friday, 1 Housekeeper from 12:00 PM EST-8:30 PM EST Saturday and Sunday, 1 Housekeeper from 8:00 AM EST to 4:30 PM EST

NOTE: Housekeeping Service must be available during non-scheduled hours / on call (contingency hours) to address emergency issues that might arise. Billing for these on call services shall be added to the normal monthly invoice.

Contract Manager: The contractor shall provide a contract manager who shall be responsible for the performance of the contract. The contract manager shall have full authority to act on behalf of the contractor on all contract matters relating to the daily operation of this contract. The contract manager or alternate(s) shall be available during normal business hours and be able to meet, either in-person or telephonically, with VA personnel designated by the Contracting Officer within 24 hours to discuss deficiencies.

Contractor Employees: Contractor personnel shall present a neat appearance and be easily recognized as contract employees. This may be accomplished by wearing distinctive clothing provided by the RRTP Building, or by clothing bearing the company name and/or by wearing appropriate badges that prominently display the contractor’s company name and the employee’s name. Jeans, shorts, tight fitting clothing (i.e.

leggings/spandex), sleeveless shirts, and sandals are not considered appropriate or safe attire for this setting.

All Contractor Employees must display their government issued security (PIV) Badge at all times.

The contractor shall not employ persons for work on this contract if such an employee is identified to the contractor by VA Police or Contracting Officer as a potential threat to the health, safety, security, general well-being, or mission of the medical center and the

VA.

The contactor shall not employ any person who is presently an employee of the U.S.

Government when and if the employment of that person would create either a conflict of interest or the perception of such a conflict.

The contractor shall be fully responsible for any repairs and all damage to VA property, which results from the activities, negligence, or carelessness of its employees or subcontractors. All damages shall be immediately brought to the attention of the COR by the end of the workday of occurrences. If damage is not discovered on the day the work is performed, it shall be repaired within 72 hours of notification of the contractor by the VA. In cases of disputes between the COR and the contractor, the contractor shall notify the Contracting Officer, in writing as soon as possible, to avoid any delay in conflict resolution. If the Contracting Officer is not notified in writing within thirty (30) days of the date of the incident, the incident shall be considered to have been resolved to the satisfaction of the contractor.

MORNING CHECK-IN: Contractor employees shall report to the RRTP Building Manager or designee at the beginning of each workday to coordinate the areas to be completed that day. When the manager or designee is unavailable, the work details will be provided in writing. Contractor employees will report their absences directly to the contractor who will then be required to notify the RRTP Building Manager or available staff. The contractor will be required to provide back-up staffing. Log in/out is required when entering or leaving the building.

Normal Duty Hours: Work required in the performance of the contract shall be performed during the hours of 8:00 AM EST to 8:30 PM EST, Monday through Friday, and Saturday-Sunday 8:00 AM EST to 4:30 PM. The contractor will be required to work on Federal Holidays.

Non-Normal Duty Hours: Non-normal duty hours are defined as any other hours outside of those defined above.

The Following Federal legal holidays are observed by this facility: Any holidays falling on Saturday will be observed on the preceding Friday; holidays falling on Sunday will be observed on the following Monday.

New Year’s Day 1 January Martin Luther King’s birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Independence Day 4 August Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

NOT MEETING PERFORMANCE EXPECTATIONS

Exceeding the maximum number of performance threshold violations for the performance objectives listed in the Service Summary (SS) in any one-month period shall result in a warning, letter of concern, or other administrative action necessary from the Contracting Officer. Additional remedies are available to the government to include Termination of the Contract.

TRAINING AND RECORDS MAINTENANCE: Orientation and initial training of all personnel shall be accomplished within the first fourteen (14) days of employment with written documentation furnished to the COR. All training shall be documented, and written copies of signed attendance sheet provided to COR within ten (10) days of completion of training.

DOCUMENTATION OF SERVICES PERFORMED: Contractor shall maintain documented log of all listed actions to include the date, time and frequency of each of the following actions. This log shall be easily available to the COR when needed to review and maintain proper record keeping.

Carpet & Tile maintenance-spot cleaning and shampooing Deep cleaning of restrooms Wall washing Stripping and refinishing of floors Upholstery cleaning

REQUIREMENTS FOR SPECIFIC TASKS/SERVICE SUMMARY:

All Floors: All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed to ensure they have a uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, stains and discoloration, and other foreign matter. Baseboards, corners and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles and other moveable items (including long curtains- to avoid soiling on bottom of curtains) shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

Trash Removal: All trash containers shall be emptied and returned to their initial location. Boxes, cans and papers placed near a trash receptacle and marked “Trash” shall be removed. All liners should be replaced each time trash is removed. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The contractor is responsible for providing and stocking all required trash receptacle bags with durable products and appropriate size for container.

Clean Interior & Exterior Door Glass/Mirrors: Clean all interior and exterior glass, including glass in doors, partitions, walls, display cases, etc. After glass cleaning, there shall be no traces of film, dirt, smudges, water or other foreign matter.

Clean Stairways: All floor surfaces shall be cleaned as appropriate for floor type. Dust, grease and grime shall be removed from stair guards, handrails and baseboards.

Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to provide or maintain a clean, uniform appearance.

Vacuum Carpets/Area Rugs: Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative.

Area and throw rugs (if any) are also included under this section.

Clean Carpets/Area Rugs: Spot clean or shampoo dirty carpets. Spots must be removed immediately.

Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.

General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, upholstered furniture (per manufacturer guidelines), temperature controls and fixtures. After spot cleaning, the surfaces shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

General Dusting: All horizontal surfaces must be dusted or cleaned to eliminate dust collection.

Basic Restroom Cleaning: The contractor shall accomplish all cleaning tasks to meet the requirements of this Statement of work and the Service Delivery Summary (SDS).

Sweep and Mop Floor: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath.

Floors shall be stripped, scrubbed, waxed, etc. as necessary to maintain sanitary conditions and a clean, uniform appearance.

Stock Restroom Supplies: Contractor shall ensure all restrooms are stocked at all times, sufficiently so that supplies including liquid soap for dispensers, toilet tissue, paper towels and hand tissue (facial tissue) do not run out. Supplies shall be stored in designated areas. No overstocking shall be allowed. The contractor shall be responsible for providing all required restroom supplies, i.e. hand soap, paper towels, hand tissue (facial tissue), and toilet tissue, for all restrooms (16 bathrooms (located in bedrooms), office bathroom and powder room guest bathroom. Supplies will be of the quality appropriate to a fine hotel.

General Cleaning Supplies: All cleaning supplies and tools necessary to complete required tasks to be supplied by contractor. Contractor should prioritize the use of “Green” cleaning supplies whenever possible, careful not to compromise disinfecting and cleaning capabilities. A RRTP Building is a “home” not a hospital setting, cleaning supplies that have non-chemical smell (but are high quality for cleanliness) are encouraged.

Patients will make their own Beds, sweep Bedroom Floors, empty Bedroom trash and dust in their own Bedrooms. Housekeeping Staff will make unoccupied Beds and provide all other Housekeeping Service necessary in occupied or unoccupied Patient Rooms as some Patients may not clean their Rooms in a manner that meets VA cleanliness standards.

Contractor Housekeeping Staff must have a Drug Test Quarterly or upon request of the COR. The test must be performed by a certified drug testing facility. A copy of the original results shall be provided to the COR. The cost of this test will be the responsibility of the Contractor.

PERIODIC CLEANING SERVICES:

Strip, Scrub, Seal and Wax Floors: Strip, scrub, seal and wax floors as necessary to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discolorations.

Clean Interior Windows: Clean interior window glass surfaces. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills and glass.

Clean Exterior Windows: Windows are the glass surfaces that are an integral part of the outer wall of the building. Window screens shall be removed, cleaned and replaced as needed. After windows have been cleaned, exterior frames, casings, sills and glass shall be free of all traces of film, dirt, smudges, water and other foreign matter.

Remove Curtains for cleaning and re-hang Curtains after cleaning. VAMC Laundry Staff will launder/clean the Curtains.

Clean/Shampoo Carpet/Area Rugs: All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration.

All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpet underneath and returned to their original location.

Furniture cleaning throughout rooms, as needed/requested basis.

After a room has been treated for bed bugs, housekeeping staff will thoroughly / terminally clean the room.

REQUIREMENTS FOR SPECIFIC TASKS – LAUNDRY SERVICE SUMMARY:

Linen Laundry: Hershel “Woody” Williams VAMC Laundry Department will be responsible to provide Laundry Service to the RRTP. The RRTP Building will be supplied with an initial inventory of linens by the Medical Center. On an as-needed basis, the Hershel “Woody” Williams VAMC will replace these linens. The Housekeeping contractor will not be required to provide or replace linens, except in the case where linens are lost and/or damaged through the negligence of the Housekeeping contractor. The Contractor will be responsible for gathering soiled/dirty linen and placing in soiled /dirty Linen Containers provided by the Medical Center. The Contractor will also be responsible for the proper distribution of clean linen. The contractor shall also inventory the outgoing soiled linens; re-inventory the incoming clean linens and then restock the linen closet with the clean items.

Contaminated Laundry: The contractor shall ensure articles identified as contaminated with potentially infectious material (material soaked in blood, other body fluids, feces, or human tissue) shall be separated from other soiled articles for scouring them before laundering. (The contractor is not required to launder any items, they will only be removing and bagging the linens and placing in the pick-up receptacles).

Articles identified as contaminated with potentially infectious material shall be collected in such a manner as to prevent the spread of microorganisms to the environment, or personnel who may be required to handle such items during transportation, cleaning or scouring in the performance of the contract.

The contractor shall ensure double bagging of all soiled potentially contaminated linens to prevent any instance where the outside of a bag used in the carrying of such linen may become contaminated.

The linen carts shall protect the linen from spreading microorganisms when soiled and from the environment (rain, dust, contamination) and all lids shall be closed. Before the linen carts (clean or soiled) are moved from; the storage location, linen facility, or mode of transportation, the lid shall be closed to protect the linen.

CLEANING FREQUENCY CHART:

AREA / ITEM DAILY

WEEKL

Y

MONTHL

Y

AS

NEEDED

KITCHEN (1 each)

Appliances – wipe down (inside & outside)

X X

Cabinets – wipe down X X

Floor – wet mop X X

Lights - check & contact manager X

Refrigerators/Freezers – assist manager X

Replace Supplies X X

Stove/Oven/Dishwasher - clean X X

Trash Cans – empty, clean & replace liner

X X

Vents - clean X

Baseboards dust/damp clean X

Curtains/window coverings Dusted/removed/rehung

X

Windows, inside X

LAUNDRY ROOM (1 each)

Appliances – wipe down (inside & outside)

X X

Cabinets– wipe down X X

Floor – wet mop X X

Lights – check & contact manager X

Replace Supplies X X

Shelves – dust X

Trash Cans – empty, clean & replace liner

X X

Walls – dust X

Washer/Dryer – wipe interior & exterior X

Vents - clean X

Baseboards dust/damp clean X

Curtains/window coverings Dusted/removed/rehung

X

Windows, inside X

LOUNGE (1 each)

Carpet – vacuum & shampoo X X

Chair Legs – polish X

Couches/chairs (overstuffed) – vacuum & spot clean

X X

Pictures – dust & clean glass & frames X X

Silk plants – clean X

Shutters - dust X

Tables – dust & polish X X

Tile – wet mop X X

AREA / ITEM DAILY

WEEKL

Y

MONTHL

Y

AS

NEEDED

Window sill – clean inside X

Windows – clean inside X

Vents - clean X

Baseboards dust/damp clean X

Curtains/window coverings Dusted/removed/rehung

X X

ELEVATOR (1 each)

Floor – sweep & wet mop X X

Lights – check & contact manager X

Stainless Steel –polish X X

Doors – wipe down X X

Walls – dust & polish X X

STAIRCASE (2 each)

Bannister/Railings – wipe down X X

Carpet – vacuum & shampoo X X

Stairs – damp mop X

Walls – spot clean X

Curtains/window coverings Dusted/removed/rehung

X

Windows, clean inside X

PORCHES & PATIOS

Banisters – wipe down/wet wash X X

Ceilings/walls/columns – remove webs

Notify manager for pest control X

Ceiling fans – damp wipe X X

Floors – sweep X X

Furniture – wipe down X X

Lights – check & contact manager X

Walkways – sweep X X

Curtains/window coverings Dusted/removed/rehung

X

STORAGE ROOMS

Floor – sweep & mop X X

Organize supplies X

Vents - clean X

MANAGER OFFICE (1 each)

Bathroom – clean/disinfect & restock X X

Ceiling Fan – damp wipe X

Floor –wet mop X X

Furniture - dust X

Shutters - dust X

Trash Cans – remove & replace liner X X

Window/Sill – clean inside X

Windows – clean inside X

Vents - clean X

Curtains/window coverings Dusted/removed/rehung

X

BATHROOMS (12 each)

Filters – clean vent X

Floor –wet mop X X

Floor (deep clean) – scrub X

Light Bulbs – check & exchange X

Mirror – wipe X X

Pipes – damp wipe X

Sink – clean & disinfect X X

Supplies – replace X X

Toilet – clean/disinfect X X

Trash Cans – empty & replace liner X X

Trash Cans – Disinfect inside/out X X

Vanity Lights – damp wipe X

Vents - clean X

Curtains/window coverings Dusted/removed/rehung

X

AREA / ITEM DAILY

WEEKL

Y

MONTHL

Y

AS

NEEDED

Windows, clean inside X

DINING ROOM (1 each)

Baseboards – dust/damp clean X

Chair Legs – dust & polish X

Chandeliers - dust X

Chairs –vacuum & spot clean X X

Floor – wet mop X X

Furniture – dust & polish X

Pictures – dust & clean glass & frames X X

Plants - clean X

Shutters – dust X

Tables – clean X X

Table Legs – dust w/ lemon oil X

Curtains/window coverings Dusted/removed/rehung

X

Window sill – clean inside X

Windows – clean inside X

Vents - clean X

ENTRY FOYER (1 each)

Baseboards – dust/damp clean X

Bust of Fishers – dust X

Chandelier – clean X

Floor – wet mop X X

Pictures – dust/clean glass & frames X X

Plants – clean X

Stairs – vacuum X X

Stairs – dust spindles X

Curtains/window coverings Dusted/removed/rehung

X

Windows, clean inside X

EXTERIOR DOORS (5 each)

Glass widows – clean & dust interior & exterior

Brass kickplates – clean & dust interior & exterior

X X

Brass kickplates – polish interior & exterior

X X

Door handles – clean interior & exterior X X

Curtains/window coverings Dusted/removed/rehung

X

HALLS

Baseboards – dust & damp wipe X

Doors – clean/polish inside & out X X

Mirrors/Tables/lamps – dust/clean X X

Pictures – dust & clean glass & frames X

Plants - clean X

Tiled/Wood Floor – wet mop X X

Windows, clean inside X

WEEKL

Y

AS

VACATE

D

MONTHL

Y

AS

NEEDE

D

GUEST/PATIENT ROOMS

Baseboards – dust & damp wipe

X X

Bed – dust/disinfect frame X

Bed (underneath) – vacuum X

Ceiling Fans – damp wipe X X

Desk & Chair – dust & spot clean

X

Door Frame (inside & out) -dust

X

Dresser Drawers – dust & damp wipe

X

Furniture – vacuum under and behind

X

Headboard/Footboard – dust X

Lamp shade – dust X

Light Bulbs – dust/check/exchange

Linens (bed & bath) – change X X

AREA / ITEM DAILY

WEEKL

Y

AS

VACATE

D

MONTHL

Y

AS

NEEDE

D

Mattress – rotate X

Mattress Cover & Pad -exchange

X X

Picture Frames – dust & clean X

Picture Glass – clean X

Pillow Covers – exchange X

Trash Cans – Disinfect inside & out

X X

Trash Cans – empty & replace liner

X X

Telephone – disinfect X

Television & DVD player -clean w/ damp cloth

X

Walls – spot clean X X

Windows – wash inside X

Window Shutters – dust/clean X X

Window Sills – dust X

Vents - clean X X

GUEST BATHROOMS

Exhaust Fan – dust X X

Floor – wet mop/disinfect X

Floor – deep clean X

Light Bulbs – check & exchange

Mirror – wipe X X

Pipes – damp wipe X X

Shower – scrub & disinfect X X

Shower curtain – replace X X

Sink – clean/disinfect X X

Toilet – clean/disinfect X X

Trash Can – disinfect inside & out

X X

Trash Can – empty & replace liner

X X

Vanity Lights – clean w/damp cloth

X X

Windows, clean inside X

OCCUPIED GUEST ROOM

Baseboards – dust & damp wipe

X X

Bed – dust/disinfect frame X X

Bed (underneath) – vacuum X X

Desk & Chair – dust & spot clean

X X

Door Frame (inside & out) -dust

X X

Furniture –vacuum under and behind

X X

Headboard/Footboard – dust X X

Lamp, shade– dust X X

Light Bulbs – dust/check/exchange

X X

Linens (bed & bath) – change X X

Mattress – rotate X X

Mattress Cover& Pad -exchange

X X

Picture Frames – dust & clean X X

Picture Glass – clean X X

Pillow Covers – exchange X X

Trash Cans – Disinfect inside & out

X X

Trash Cans – empty & replace liner

X X

Telephone – disinfect X X

Television & DVD player -clean w/ damp cloth

X X

Windows – wash inside X X

Window Shutters – dust/clean w/ damp cloth

X X

Window Sills – dust X X

Vents - clean X X

WEEKL

Y

AS

VACATE

D

MONTHL

Y

AS

NEEDE

D

BATHROOMS

Exhaust Fan – dust X X

Floor –wet mop/disinfect X X

Floor – deep clean X X

Light Bulbs – check & exchange

X X

Mirror – wipe X X

Pipes – damp wipe X X

Shower – scrub & disinfect X X

Shower curtain – replace X X

Sink – clean/disinfect X X

Toilet – clean/disinfect X X

Trash Can – disinfect inside & out

X X

Trash Can – empty & replace liner

X X

Vanity Lights – clean w/damp cloth

Windows, clean inside X

UNSERVICEABLE ARTICLES: Unserviceable and non-repairable articles no longer usable for the purpose intended shall be returned by the contractor to the RRTP Building Manager.

Cleanliness and Finish:

Linen storage shelves shall be kept clean, neat and sanitary at all times. The linen carts used for the transportation of cleaned and packaged linen shall protect the packaged linen from environmental contamination, i.e. rain, dust, or other such hazards.

Lost/Damaged Items: The contractor shall replace any items lost or damaged due to negligence or poor work performance at no additional expense to the VA.

The contractor shall not indemnify the VA for any loss or damage to articles furnished for service under the contract.

METHODS OF SURVEILLANCE:

Surveillances: this method requires the COR to inspect the service. Results shall be annotated on the inspection schedule. Any deficiency shall be documented, and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. Any unsatisfactory inspection identified but re-performed acceptably shall still be counted as an unsatisfactory inspection for trending purposes.

Receiving two or more unsatisfactory 100% surveillances, within a 12-month period may result in unsatisfactory past performance documentation. Continued receipt of unsatisfactory 100% surveillances during the contract period shall constitute a negative trend and the Contracting Officer may take any appropriate action in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

Periodic Surveillances: this method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS).

Periodic surveillances will be conducted and may be adjusted, based on quality trends.

The CFS or modified version thereof, shall be used for COR scheduled inspections and results documentation.

Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service within 2 hours after notification.

Exceeding the performance threshold for any of these performance objectives shall result in a warning or letter of concern from the Contracting Officer.

Customer Complaints: the COR will receive and investigate any complaints regarding contractor’s performance under this contract. The COR shall be responsible for initially validating customer complaints. The Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor.

QUALITY ASSURANCE

Quality Control: the contractor shall develop and maintain a quality control program, to ensure Housekeeping services are performed in accordance with commonly accepted commercial practices and the requirements provided in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required. The contractor shall submit a written Quality Control Plan as part of their technical offer.

Contractor shall provide a contingency plan to replace staffing personnel that cannot perform the assigned job duties and tasks. Provide a detailed description of your company’s ability to replace personnel within reasonable time-period as to not affect services to the facility. The contractor is to provide a complete listing of all Key Personnel and a written Contingency Plan with their technical offer. This plan shall specifically address the contractor’s ability to replace personnel within a reasonable time.

Staffing: The contractor is to notify the COR within 3 calendar days of a contracted Key Personnel who resigns, is released of their duties and or when New Key Personnel is scheduled to be working under this contract. This information shall be delivered in writing by email notification any verbal communication shall be followed up in writing within the time allotted (3days). All proper background checks and other applicable documentation such for new employees shall be provided to the COR and the Contract Specialist within 7 calendar days of contract award and shall maintain up to date documentation for each employee.

Service Summary (SS): the contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Quality Assurance: the government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor.

The contractor shall respond to the CDR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

GOVERNMENT-FURNISHED EQUIPMENT (GFE)/GOVERNMENT-FURNISHED

INFORMATION (GFI): The Contractor may be provided government key(s) to access sites. These key(s) shall be turned over to the COR at the end of the project, or sooner if access to keyed areas is no longer required. Loss of key(s) may result in rekeying of the RRTP Building or government buildings at a cost to the contractor and/or contractor is responsible for cost associated with replacement of government keys.

CONTRACTOR FURNISHED SUPPLIES AND EQUIPMENT:

The Contractor shall provide all the necessary supplies needed to perform the terms of the contract to include ALL cleaning supplies, chemicals, equipment, and transportation.

In addition, the contractor will be responsible for providing stock supplies for the RRTP Building Guest Rooms, Bathroom, Kitchen and Laundry as listed below: (All items must be Hypoallergenic)

Toilet Paper Paper Towels Tissue Paper Hand Soap Bath Soap Shampoo Conditioner Hand Sanitizer Dishwashing Liquid Dishwasher Detergent Laundry Detergent Fabric Softener

Stock supplies for the RRTP Building patient rooms and common areas shall be fully maintained by the contractor to ensure a positive customer service experience for all RRTP Building patients. Contractor shall submit a list of supplies they will provide for the RRTP Building with their technical offer. The list should include the product name, manufacturer, size and the intended use of the specific item.

The contractor should prioritize the use of “Green” cleaning supplies whenever possible, the contractor shall NOT compromise disinfecting and cleaning capabilities by using certain supplies and all products shall have non-chemical smell (but are high quality for cleanliness).

OTHER PERTINENT INFORMATION OR SPECIAL CONSIDERATIONS: Housekeeping staff will be trained by RRTP Building Program Manager and EMS Staff on the exact expectation of what the guest/patient rooms are to look like once cleaned. Housekeeping staff must be assigned to RRTP Building and cannot have untrained housekeepers “rotating” in/out of the RRTP Building.

RISK CONTROL: The Certification and Accreditation requirements do not apply, and that a Security Accreditation Package is not required. Contractor’s employees shall comply with both physical and administrative security procedures that will remain in effect the entire duration of the contract. Contractor employees must have a Hershel “Woody” Williams VAMC badge visible at all times. They may also be subject to inspection of their personal effects when entering or leaving the RRTP Building. The badging process is detailed above in section 8. Badging briefing Is provided in the solicitation. Before performing any work at the Hershel “Woody Williams” VA Medical Center RRTP Building, contractor personnel shall be appropriately badged in accordance with the detailed procedure listed.

CERTIFICATIONS AND OTHER REQUIREMENTS:

The contractor shall submit a Contractor’s License and must have liability insurance with Hershel “Woody” Williams VAMC listed as additionally insured (minimum $500,000.00) and Workers Compensation Insurance. License shall be included in the technical offer. Prior to commencement of work under this contract, the Contractor shall furnish a Certificate of Insurance to the Contracting Officer for approval. The Certificate of Insurance shall be for minimum 12-month duration. A new Certificate of Insurance shall be furnished 10 calendar days prior to expiration date of prior certificate. If no approved certificate is received prior to expiration period, all work will be stopped pending receipt of an approved certificate.

The contractor shall ensure all personnel performing work under this contract be trained in accordance with the Occupational Safety and Health Administration (OSHA) and the American National Standards Institute (ANSI) safety guidelines. The contractor shall ensure that each employee working in the RRTP Building completes the required training given by the RRTP Building Manager within 14 days of contract award. The contractor shall perform all work in accordance with all applicable laws, regulations, contract standards, manufactures instructions, and this PWS. The contractor shall submit evidence to support that they have the necessary training to work in a similar environment of size and scope and shall submit this information for their Key Personnel performing services with the technical offer.

SECURITY REQUIREMENTS AND PROCEDURES: Contractor’s employees shall comply with both physical and administrative security procedures that will remain in effect the entire duration of the contract.

Contractor employees must have a Hershel “Woody” Williams VAMC badge visible at all times. They may also be subject to inspection of their personal effects when entering or leaving the RRTP Building. The badging process is expected to take a minimum of six weeks. Badging briefing is provided in the solicitation. Before performing any work at the Hershel “Woody” Williams VAMC RRTP Building, contractor personnel shall be appropriately badged in accordance with the following procedures:

The contractor shall distinguish between personnel expected to work 15 days or less, or greater than 15 work days.

For contractor personnel working 15 days or less on site, the contractor Employee shall obtain a temporary “Station” badge from the RRTP Building Manager.

For contractor personnel working greater than 15 days, Contractor shall provide personal identifying information to the COR for all personnel who will be working on the site. The information is required for badging and fingerprinting processes in order to work on the Hershel “Woody” Williams VAMC property. A hand-out, titled VSC Personnel Security Services Overview is provided outlining these requirements.

Contractor may submit names throughout the contract period as well, and the same process applies.

Contractor shall establish an appointment for fingerprinting using the following internet address: https://va-piv.com. Fingerprinting shall be accomplished at the Human Resources Department (HR) located at the Hershel “Woody” Williams VAMC, First Floor Room 1A101. Appointments may take a minimum of two weeks to be scheduled.

The COR will submit Contractor personal identifying information to the VHA Service Center for background screening. This process typically takes two weeks and will result in an e-mail notification from the VA PIV System to the contractor employee, directing the contractor employee to contact their local PIV Office (Human Resources Department) to schedule an appointment.

Following VA PIV System notification, Contractor shall establish an appointment for obtaining a “Flash” badge for each Employee working at the Medical Center. “Flash” badging shall be accomplished at the Human Resources Department (HR) located at the Hershel “Woody” Williams VAMC, First Floor 1A101. Appointments may take a minimum of two weeks to be scheduled.

Contractors approved to work but who do not yet have a “Flash” badge may obtain a “Station” badge following the procedures previously identified. “Station” badges will not be issued back-to-back to a single individual. If a contractor’s “Station” badge has expired, and the contractor has not received a “Flash” badge, that contractor will not be permitted to work at the RRTP Building.

After receipt of the “Flash” badge, contractor personnel shall return to the VA RRTP Building Manager any “Station” badges previously issued to the same individual.

Contractor shall monitor expiration dates of expiring badges and reinitiate the previous process should personnel be required to work on site beyond the expiration date.

In situations where a Contractor is employing personnel who are already badged (i.e.

badge has been obtained under a different contract), those individuals do not need to be submitted for rebadging until within four weeks of expiration of the badge.

Contractors shall report lost/missing badges within 24 hours to the COR.

Contractor shall ensure “Flash” and “Station” badges are collected and turned into COR upon contract completion. Failure to turn in badges may result in punitive damages and/or security investigations.

No photography of VA premises is allowed without written permission of the Contracting Officer.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBE

R

DESCRIPTION OF

SUPPLIES/SERVI

CES

QUANTI

TY

UNI

T UNIT PRICE AMOUNT

3.00 MO _______________

Housekeeping Services (Regular Hours) Contract Period: Base POP Begin: 07-01-2020 POP End: 09-30-2020 PRODUCT/SERVICE CODE: S201 - Housekeeping- Custodial Janitorial

24.00 HR _______________

Housekeeping Services - Overtime (Contingency Hours) Contract Period: Base POP Begin: 07-01-2020 POP End: 09-30-2020

12.00 MO _______________

Housekeeping Services (Regular Hours) Contract Period: Option 1 POP Begin: 10-01-2020 POP End: 09-30-2021

96.00 HR _______________

Housekeeping Services - Overtime (Contingency Hours) Contract Period: Option 1 POP Begin: 10-01-2020 POP End: 09-30-2021

Housekeeping Services (Regular Hours) Contract Period: Option 2 POP Begin: 10-01-2021 POP End: 09-30-2022

Housekeeping Services - Overtime (Contingency Hours) Contract Period: Option 2 POP Begin: 10-01-2021 POP End: 09-30-2022

Housekeeping Services (Regular Hours) Contract Period: Option 3 POP Begin: 10-01-2022 POP End: 09-30-2023

Housekeeping Services - Overtime (Contingency Hours) Contract Period: Option 3 POP Begin: 10-01-2022 POP End: 09-30-2023

Housekeeping Services (Regular Hours) Contract Period: Option 4 POP Begin: 10-01-2023 POP End: 09-30-2024

Housekeeping Services - Overtime (Contingency Hours) Contract Period: Option 3 POP Begin: 10-01-2023 POP End: 09-30-2024

GRAND TOTAL _______________

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727).