36C24426Q0953 0003.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

None 36C244 Department of Veterans Affairs Network Contracting Office 4

1010 Delafield Road Pittsburgh PA 15215 Contract Specialist Kevin Lake Kevin.Lake1@va.gov 36C244 Department of Veterans Affairs Network Contracting Office 4

To all Offerors/Bidders

36C24426Q0953

X x The purpose of this Amendment is to add QA Set 3.

Please see continuation page.

Questions and Answers Set 3

1. Emergency Ride Definition — CLIN 0002 - The amended Price Schedule identifies CLIN 0002 as “Service Fee for One Way Emergency Ride.” Please clarify the criteria for determining whether a transportation request should be billed under CLIN 0002 rather than CLIN 0001. Specifically, please confirm whether an emergency ride is defined by the amount of advance notice, the requested time of service, an urgent Veteran/program need, or another standard.

An emergency ride is defined by the amount of advance notice and booking the ride less than 72hrs. Please see PWS 4.1.5.

2. Service Contract Labor Standards / Wage Determination - Please confirm whether the Service Contract Labor Standards apply to this requirement under the amended pricing structure. If applicable, please identify the wage determination(s) that apply to services performed in the primary Pennsylvania service area, including Chester, Montgomery, Delaware, and Lancaster Counties, as well as any authorized transportation into Delaware or New Jersey.

Yes, wage determinations would apply.

3. Business Associate Agreement - The Business Associate Agreement template includes a reference to “National Jewish Health” in a breach-notification carve-out. Please confirm whether this reference is intentional. If it is not intentional, please advise whether the Government will issue a corrected Business Associate Agreement identifying the appropriate VA covered entity before quotation submission.

Yes, an updated BAA has been included. This was done in error and a corrected copy has been included.

4. FAR 52.216-19 — Order Limitations (Optional) - FAR 52.216-19(b)(1) references an amount of “$200,00.00.” Please confirm whether the intended amount is $200,000.00.

The correct amount is $200,000.00.

5. Company-Operated Vehicles - When the contractor uses its own company vehicle and driver, should the contractor use the original Price Schedule, including the flat rate for the first 10 miles, additional mileage after 10 miles, wait time, and emergency transportation charges?

No. Please use the updated Price schedule from Amendment 0001.

6. Uber/Lyft or Third-Party Providers - When the contractor uses Uber, Lyft, or another third-party transportation provider, should the contractor use the modified Price Schedule, where CLIN 0001/0002 represents the contractor’s service fee and CLIN 0003 reimburses the actual transportation cost?

The modified price schedule from Amendment 0001 is the only price schedule that should be used.

7. Proposal Pricing - If the contractor plans to use a combination of both methods—for example, approximately 80% company-operated vehicles and 20% Uber/Lyft or other transportation providers—should the offeror submit both Price Schedules with the proposal, or should only the modified Price Schedule be submitted?

The modified price schedule from Amendment 0001 is the only price schedule that should be used.

8. Q&A Set 1 confirms that the contractor may use its own vehicles and drivers, and Q&A Set 2 confirms that a subcontractor's invoiced transportation cost may be reimbursed under CLIN 0003. For transportation performed directly by the Prime Contractor using its own vehicle and driver, please clarify how the reimbursable transportation cost under CLIN 0003 should be established and documented. May the Prime Contractor invoice its customary fixed commercial trip rate, or is reimbursement limited to underlying direct-cost components such as driver labor, mileage, fuel, tolls, and vehicle expense? For advance-scheduled trips, should the Prime Contractor's own transportation rate also be included in the comparative pricing analysis required by PWS 4.1.3?

CLIN0003 should include all expenses related to performing the services required under the PWS. This CLIN shall not exceed $60,000 per year/ $300,000 for the full 5 years. For quote submission please provide your company’s customary commercial fixed prices for a regular and emergency scheduled service. Reimbursement when subcontractor services are utilized should be actual cost. CLINs 0001 and 0002 are specifically for booking Fees.

All advanced scheduled trips should have comparative analysis between standard and ride-share companies.

9. Section B.2 identifies an IDIQ Contract Minimum of $5,000, while Q&A Set 2 states that there is no guaranteed minimum number of rides or minimum payment. Please confirm whether the resulting IDIQ contract carries a guaranteed $5,000 contract minimum or no guaranteed minimum payment.

This was corrected in amendment 0001. The minimum and maximum were removed and not applicable.

10. The PWS identifies transportation requested within 0-48 hours of travel as Emergency Transport, while Q&A Set 2 also describes an emergency transport as transportation after 6:00 p.m. with a three-hour response window. Please clarify when CLIN 0002 applies: to all requests received within 0-48 hours of transportation, or only to qualifying after-hours requests subject to the three-hour response window.

PWS 4.1.5 The VA shall have the ability to request travel emergency transport upon request within 0-48 hours.

Transports scheduled after 6:00 PM shall be considered and billed under emergency transport. Transports scheduled 0-48 hours prior to transport are considered Emergency Transports.

11. PWS 4.1.4 requires confirmation of scheduled rides to the designated VA POC at least 24 hours before requested travel. When transportation is arranged through a rideshare/TNC platform where an individual driver may not be assigned until closer to pickup, does confirmation of the reservation through the transportation platform satisfy this requirement, or must a specific driver and vehicle be assigned at least 24 hours before pickup?

Confirmation of the reservation via email satisfies the requirement.

12. When transportation is fulfilled through a rideshare/TNC platform and the individual driver is dynamically assigned by the platform, please clarify which VA-specific personnel, privacy, information-security, background/suitability, and training requirements apply to the individual driver. Where the driver does not access VA information systems and receives only the minimum information necessary to complete the ride, may the contractor rely on the transportation platform's driver screening, insurance, security controls, and trip records?

This does not apply to the individual driver provided they do not have personal information. The privacy, suitability, and training requirement applies to the company providing the service.

13. Beyond the contractual QASP requirements, what operational or program outcomes does Coatesville VAMC consider most important in determining whether the VETI transportation initiative is successful? For example, does VA evaluate completed-trip percentage, on-time performance, missed or cancelled trips, Veteran satisfaction, vocational-program attendance, employment continuity, reduction in transportation barriers, or reduction in transportation activity performed by CWT staff? If available, can VA provide any existing baseline measures or performance goals?

The VA POC will be utilizing the performance levels indicated in the QASP.

14. Without requesting proprietary or source-selection-sensitive information regarding any current or prior contractor, can VA identify practices or aspects of the existing transportation model that have worked particularly well and should be maintained, as well as operational lessons learned, recurring service challenges, or areas VA would like improved under the new contract? Examples may include driver availability, suburban or rural coverage, early-morning or after-hours service, cancellations, no-shows, communication, trip monitoring, transportation-provider availability, reconciliation, and responsiveness to CWT staff.

Any previous lessons learned and improvements were built into the PWS requirements.

15. VA has provided average historical trip volume and indicated that demand may exceed ten trips in a day. For capacity-planning purposes, can VA provide information regarding peak concurrent demand, such as the typical or maximum number of rides that may need to be performed simultaneously or within the same one-hour period, particularly during morning and afternoon work-related travel periods?

The actual number of rides requested may vary based on Veterans appointments, cancellations, scheduling patterns, and other operational factors. The contractor should be prepared to accommodate multiple concurrent requests based on actual daily demand and schedule transportation needs.

16. Is ordering under the resulting IDIQ limited exclusively to the Compensated Work Therapy/VETI program described in the PWS, or could other Coatesville VAMC programs utilize the contract for transportation requirements that fall within the resulting contract's scope? Additionally, while wheelchair-accessible vehicles are not required for the current ambulatory transportation requirement, does VA anticipate separate or future transportation requirements for wheelchair-accessible vehicles, other accessible vehicle types, or Veterans requiring higher levels of mobility accommodation during the five-year ordering period?

Yes, ordering under the resulting IDIQ is limited exclusively to the Compensated Work Therapy/VETI program described in the PWS.

At this time, no wheelchair-accessible vehicles are required and the VA does not anticipate them to be required under this contract.

17. Q&A Set 2 states that surge pricing, wait time, and cancellation charges are reimbursable under CLIN 0003 when itemized and that such expenses may require POC approval. Please clarify which categories of trip-related expenses require POC approval, whether approval must be obtained before the cost is incurred, who is authorized to provide approval, and whether approval may be documented electronically through email or other agreed dispatch records.

Any trip related expense not identified in the PWS will require approval. All approvals must be authorized by the Contracting Officer prior to costs being incurred. Any additional work not specified in the PWS is not acceptable unless the contract modification is executed by the Contracting Officer.

18. During the five-year ordering period, may the contractor add, replace, or discontinue transportation providers, taxi companies, subcontracted transportation companies, or TNC/rideshare platform partners in order to maintain coverage, pricing competitiveness, and service reliability? If so, what notification, documentation, or Contracting Officer/POC approval is required before a new transportation provider may begin servicing trips?

Yes. The contract is with the service provider and not the individual driver or subcontractor. Prior notification to the VA would be acceptable, however, not required.

19. The current requirement identifies Veterans as ambulatory and states that transportation is curb-to-curb. For trip planning and vehicle selection, please clarify whether the anticipated rider population may include Veterans who use foldable wheelchairs, walkers, canes, service animals, or other mobility aids that can be accommodated without a wheelchair-accessible vehicle. Additionally, may an authorized caregiver, family member, companion, or other support person accompany the Veteran when approved by VA, and if so, should that information be included with the transportation request?

Yes, the contractor should be prepared to accommodate Veterans using common mobility aid provided the veteran can safely enter and exit a vehicle, the mobility device can be safely secured and stored within the vehicle as well as when traveling with service animals. However, no wheelchair accessibility is required.

Yes, Veterans are allowed to be accompanied by one support person.

See attached document: Delaware County WD 2015-4233_Rev 38_08-22-2026 .

See attached document: Lancaster County WD 2015-4229_Rev 34_08-12-2026.

End of Document