VA Quality Assurance Surveillance Plan QASP - 36C24226Q0505.pdf
PDF 33 KB Posted
- Solicitation number
- 36C24226Q0505
About this file
This document is a Quality Assurance Surveillance Plan (QASP) for an Integrated Pest Management (IPM) program service contract. The QASP establishes performance standards based on timeliness and quality of services, requiring all work to be performed by competent, experienced, and qualified applicators in accordance with good commercial practice and without undue delay.
The plan defines three primary measurement categories. Timeliness requires that all required services and reports be provided in accordance with the stated period of performance, scheduled timelines, and hours of operation specified in the solicitation package. Quality is measured by the Government's assessment of the validity, accuracy, clarity, and usefulness of services; the number and type of complaints received; results of random and scheduled inspections; and the quality of reporting as defined in the statement of work. A successful program is considered satisfactory when pest numbers are steadily reduced to levels that do not interfere with operations, destroy property, or adversely affect the health and morale of patients, staff, and guests. Additionally, the Contractor must respond to emergency calls via telephone to the Contracting Officer's Representative (COR) within one hour of notification and report to perform necessary services no more than one hour after notification or within a mutually agreed upon time.
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Other files
| File | Type | Posted |
|---|---|---|
| AMENDED 0001 - 36C24226Q0505 - Combined Synopsis FINAL.pdf | ||
| 36C24226Q0505 Questions - Answers FINAL.pdf | ||
| 36C24226Q0505 0001.docx | DOCX document | |
| Wage Determination 2015-4187 Rev 34.pdf | ||
| 36C24226Q0505.docx | DOCX document | |
| PAST PERFORMANCE QUESTIONNAIRE-36C24226Q0505.pdf |
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Text version
QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
The QASP under the proposed contract shall be based upon the timeliness and quality of the services provided. All work shall commence as specified and will proceed to accomplishment without undue delay. Work on this IPM program service will be performed by competent applicators, experienced and qualified to work on the specific tasks and all work performed shall be first class and in accordance with good commercial practice.
These measurements are defined as:
1. Timeliness: Required services and reports are provided in accordance with the stated period of performance, scheduled timelines, and hours of operation as set forth within this solicitation package.
2. Quality:
a. Services provided under the proposed contact will be measured based upon the Government’s determination of the validity, accuracy, clarity and usefulness of the service or if the work performance has met the requirements listed as communicated to the contractor by the Government.
b. Quality will be determined by the number and type of complaints, results of random and scheduled inspections, and the quality of reporting as defined within this statement of work.
c. A successful program will be considered satisfactory when pest numbers are being steadily reduced to the point where they are not interfering with operations, destroying property, or adversely affecting health and morale of patients, staff, and guests.
3. Average Response/Resolution to Emergency Calls: The Contractor shall respond (via phone call to COR) to emergencies within one (1) hours after notification by the COR.
The Contractor shall report to perform necessary services no more than ONE (1) hour after notification or within a mutually agreed upon time.
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