36C24226Q0112_1.docx

DOCX document 113 KB Posted Jan 20, 2026

Attached to: J063--FY26 SERVICES (BASE+4) SOLICITATION 2 - Security Systems Services Federal contract opportunity
Solicitation number: 36C24226Q0112
Issued by: Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 2

About this file

Written by GovTribe AI · Jan 20, 2026

This is a Combined Synopsis/Solicitation document for security systems services at Samuel S. Stratton VA Medical Center in Albany, NY. The Department of Veterans Affairs is seeking a contractor to provide comprehensive on-site preventive maintenance, corrective maintenance, emergency response, software support, licensing administration, system upgrades, and limited new installations for integrated electronic security systems including Milestone XProtect Video Surveillance System, LenelS2 OnGuard Physical Access Control System, Micro Technology Lynx Keyboard Duress Alarm System, and Zenitel AlphaCom Intercom System. The solicitation number is 36C24226Q0112, with a response deadline of February 9, 2026 at 3:00 PM Eastern Time. This is a small business set-aside (NAICS code 561621) with a base year plus four one-year option periods. The contract includes 600 annual on-site labor hours, a $39,260 annual equipment fund, installation of three new PACS doors and three new cameras annually, and monthly preventive maintenance requirements. Service level requirements mandate acknowledgment within four hours and on-site restoration within two business days for standard calls, and within eight hours for emergency calls available seven days per week. Technicians must dispatch from a location within 60 miles of the medical center and maintain current manufacturer certifications (Lenel, Milestone, Zenitel, Microsoft Windows Server).

The pricing structure includes separate line items for annual software licensing and support agreements for Lenel S2, Milestone Care Plus, and Lynx systems; 600 service labor hours at an hourly rate to be proposed; equipment replacements including cameras, POE injectors, surge protectors, PIV card readers, door locksets, power supplies, relays, and monitors; and installation of three doors with access control and three cameras annually. Each pricing line item repeats for the base year and four option years. Quotes must be submitted electronically in two parts: Part 1 (Technical Capability, Experience, and Geographical Service Location) and Part 2 (Price Quote). Evaluation criteria include technical capability with an eight-page maximum capabilities statement and technician certifications, experience demonstrated through three references with specific performance details, geographical location and response time capability documentation, and price evaluated for fairness and reasonableness based on the total aggregate cost of base plus four option years. The Government reserves the right to award without discussions, reject any or all offers, and determine fair and reasonable pricing by comparing current market rates, prior contract costs, and the independent government cost estimate. Questions must be submitted to Julie Monagan Barnard (julie.monaganbarnard@va.gov) by January 23, 2025 at 3:00 PM EST.

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Other files for this federal contract opportunity

Other files attached to J063--FY26 SERVICES (BASE+4) SOLICITATION 2 - Security Systems Services, newest first.
File	Type	Posted
36C24226Q0112 0003.pdf	PDF	Feb 24, 2026
Sol 2 Questiones Answered.pdf	PDF	Feb 5, 2026
Revised B.4 Price Cost Schedule.docx	DOCX document	Feb 5, 2026
36C24226Q0112 0002.pdf	PDF	Feb 5, 2026
36C24226Q0112 0001.pdf	PDF	Jan 28, 2026
36C24226Q0112 Security Services RFQ Combined Solicitation 2.pdf	PDF	Jan 20, 2026
Albany VAMC Combined Floor Plans.pdf	PDF	Jan 20, 2026
Wage Determination Albany County Pulled 26-01-07.docx	DOCX document	Jan 20, 2026

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36C24226Q0112

SUBJECT*

FY26 SERVICES (BASE+4) SOLICITATION 2 - Security Systems Services

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*

14810

SOLICITATION NUMBER*

36C24226Q0112

RESPONSE DATE/TIME/ZONE

02-09-2026 3:00 EASTERN TIME, NEW YORK, USA

ARCHIVE

90 DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS

SET-ASIDE

SBA

PRODUCT SERVICE CODE*

J063

NAICS CODE*

561621

CONTRACTING OFFICE ADDRESS

Network Contracting Office 2

Department of Veterans Affairs Bath VA Medical Center 76 Veterans Avenue Bath NY 14810

POINT OF CONTACT*

Contract Specialist Julie Monagan Barnard julie.monaganbarnard@va.gov

(607) 590-1325

PLACE OF PERFORMANCE

ADDRESS

Department of Veterans Affairs

Samuel S. Stratton VA Medical Center

113 Holland Ave.

Albany NY

POSTAL CODE

12208-3410

COUNTRY

USA

ADDITIONAL INFORMATION

AGENCY’S URL

https://www.va.gov

URL DESCRIPTION

Department of Veterans Affairs

AGENCY CONTACT’S EMAIL ADDRESS

julie.monaganbarnard@va.gov

EMAIL DESCRIPTION

Contract Specialist

Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice

DESCRIPTION

*= Required Field

Combined Synopsis/Solicitation Notice

Table of Contents

SECTION A – SF-1449 – DEACTIVATED FOR COMBINED SYNOPIS SOLICITATION

SECTION B - CONTINUATION OF SF 1449 BLOCKS	5
B.1 CONTRACT ADMINISTRATION DATA	5
B.2 PERFORMANCE WORK STATEMENT	6
B.3 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)	12
B.4 PRICE/COST SCHEDULE	18
ITEM INFORMATION	18
SECTION C - CONTRACT CLAUSES	33
C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)	33
C.2 SUPPLEMENTAL INSURANCE REQUIREMENTS	37
C.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)	38
C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)	38
C.5 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025) (DEVIATION)	38
C.6 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)	46
SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS	48
D.1 COMBINED FLOOR PLANS	48
D.2 WAGE DETERMINATION	48
SECTION E - SOLICITATION PROVISIONS	49
E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (SEP 2023)	49
E.2 52.233-2 SERVICE OF PROTEST (SEP 2006)	52
E.3 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021)	52
E.4 VAAR 852.252-70 SOLICITATION PROVISIONS OR CLAUSES INCORPORATED BY REFERENCE (JAN 2008)	54
E.5 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)	54

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C242 Nathan Northrup Network Contracting Office 2 Department of Veterans Affairs Bath VA Medical Center 76 Veterans Avenue Bath NY 14810

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X]

52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[]

52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly	[]
b. Semi-Annually	[]
c. Other	[X] Monthly, in arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

tungsten-network.com/customer-campaigns/veteransaffairs/

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO

DATE

B.2 PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS) – VERSION 4.1

Security Systems Preventive Maintenance, Repair Services, and Technical Support Albany Stratton VA Medical Center – Albany, NY

1. BACKGROUND

The Albany Stratton VA Medical Center (VAMC) requires uninterrupted, secure, and compliant operation of its integrated electronic security systems to support patient safety, staff safety, and protection of Federal property.

The Government seeks a contractor to provide on-site preventive maintenance, corrective maintenance, emergency response, software support, licensing administration, system upgrades, and limited new installations for the following systems:

· Milestone XProtect Video Surveillance System (VASS)

· LenelS2 OnGuard Physical Access Control System (PACS)

· Micro Technology Lynx Keyboard Duress Alarm System

· Zenitel AlphaCom Intercom System

This contract ensures continuity of operations, manufacturer compliance, and lifecycle sustainment of all installed security infrastructure, including servers, workstations, field devices, databases, and associated components.

2. SCOPE OF WORK

2.1 General Scope

The Contractor shall provide full lifecycle on-site maintenance and repair support for the existing integrated security infrastructure located at:

Albany Stratton VA Medical Center 113 Holland Avenue Albany, NY 12208 Services include, but are not limited to:

· Preventive maintenance (PM)

· Corrective and emergency repairs

· System diagnostics and troubleshooting

· Software maintenance and patching

· Microsoft structured query language (SQL) server and application database backup and recovery

· Hardware repair and replacement (within Equipment Fund limits)

· Licensing renewal coordination and administration

· Configuration management and system optimization

· COR-approved system modifications and limited new installations Remote access of any type is strictly prohibited. All services shall be performed onsite.

3. SERVICE LEVEL REQUIREMENTS

3.1 Definitions

Service Restoration:

Return of the affected system or component to full operational capability, consistent with manufacturer specifications and Government security requirements. Temporary bypasses, degraded modes, or partial functionality do not constitute restoration unless explicitly approved in writing by the COR.

3.2 Standard Service Calls

· Acknowledgement: Within 4 hours

· On-Site Response & Restoration: Within 2 business days

· Hours: Monday–Friday, 8:00 AM – 5:00 PM EST

3.3 Emergency Service Calls

· Acknowledgement: Within 4 hours

· On-Site Response & Restoration: Within 8 hours

· Coverage: 7 days per week

3.4 Dispatch Location Requirement

Due to required response and restoration timelines supporting patient safety and facility security, Contractor technicians must dispatch from a work location within 60 miles of Albany Stratton VAMC, with immediate access to tools, equipment, and spare parts necessary to perform services.

This geographic requirement is a performance requirement.

4. PREVENTIVE MAINTENANCE (PM)

4.1 Frequency

· Monthly PM during normal business hours

4.2 PM Tasks (Minimum)

PM shall include:

· Visual inspection of all system components

· Functional testing of devices and subsystems

· Full Microsoft SQL server and application-level backups

· Verification of backup integrity

· Cleaning and adjustment of field devices

· Battery testing and replacement as required

· Hard drive health verification

· Firmware and software updates

· Compliance verification with VA Technical Reference Model (TRM)

· Final operational testing with COR acknowledgement

4.3 PM Reporting

A PM Site Visit Report shall be submitted after each visit, detailing:

· Systems inspected

· Deficiencies identified

· Corrective actions performed

· Parts replaced

· Outstanding issues and recommendations

5. EQUIPMENT FUND

5.1 Annual Equipment Fund

The contract includes an Equipment Fund not-to-exceed $39,260 per contract year to support frequently required replacement parts and consumables.

Typical items include:

· HID iCLASS / pivCLASS cards

· HID FARGO DTC4500e ribbon consumables

· Readers, relays, batteries, power supplies, and door hardware

5.2 Inventory Requirements

The Contractor shall maintain immediate on-hand inventory including, at minimum:

· Five (5) card readers

· Door position sensors, RQEs, relays

· Power supply boards

· Electronic mortise and cylindrical locksets

5.3 Equipment Fund Controls

· Monthly reporting of fund balance and purchases is required by the 15th of the month

· Equipment exceeding fund balance shall be quoted separately

· Conversion of unused labor hours to Equipment Fund value shall occur only after verification of satisfactory performance and PM completion every quarter

· The Government retains sole authority to direct Equipment Fund usage

6. LABOR HOURS

· 600 on-site labor hours annually

· Minimum 24 PM hours per quarter

· Monthly reporting of hours used and remaining balance by the 15th of the month

Preventive Maintenance hours are included within the annual labor hour pool. Monthly usage may vary based on operational demand.

Unused labor hours shall convert to Equipment Fund value at 65% of the hourly rate, subject to COR verification every quarter

7. NEW INSTALLATIONS & SYSTEM MODIFICATIONS

The contract supports:

· Installation of three (3) new PACS doors per year

· Installation of three (3) new cameras per year

New installations are strictly limited to the quantities and typical configurations described in this PWS unless otherwise approved in writing by the Contracting Officer.

All proposed system modifications require prior written COR approval.

8. SERVER & HIGH-COST EQUIPMENT LIMITATIONS

Replacement of Milestone Husky IVO servers or Dell PowerEdge servers is excluded from this contract unless explicitly authorized in writing by the Contracting Officer.

Labor support does not imply authority to procure or install replacement servers.

9. GOVERNMENT-FURNISHED EQUIPMENT (GFE)

The Government will furnish:

· 85 pivCLASS RK40-H readers

· 38 Lenel 1300 RIMs

· 26 Lenel 1320 RIMs

· 12 Lenel x4420 controllers

10. QUALITY CONTROL & REPORTING

The Contractor shall develop and maintain a Quality Control Plan (QCP) in accordance with FAR 52.246-1 and FAR 52.246-4.

Required Reports:

· Field service reports (arrival/departure, equipment serviced, parts replaced)

· Monthly labor and Equipment Fund audits

· PM inspection reports

· Non-compliance report (NCR) responses within five (5) business days

COR observations and NCRs do not require Contractor concurrence to be valid.

11. QUALIFICATIONS

Technicians shall maintain current certifications including:

· Lenel (LCA, LCP, LCE, LCDA)

· Milestone

· Zenitel AlphaCom

· Microsoft Windows Server Hybrid Administrator Associate

Original equipment manufacturer (OEM) certifications and product references are required to ensure compatibility with the existing installed infrastructure. Product examples represent the Government’s deployed baseline. The Government retains sole discretion to determine equivalency.

12. SECURITY & ACCESS REQUIREMENTS

· Contractor shall comply with VA Vendor Credentialing Service (Ortrax)

· All credentialing and background costs are the responsibility of the Contractor

· Unauthorized remote access attempts constitute a material breach of contract

13. PERIOD OF PERFORMANCE

· Base Year: 12 months

· Four (4) one-year option periods at Government discretion

14. FEDERAL HOLIDAYS

Federal holidays observed per 5 U.S.C. §6103 and U.S. Office of Personnel Management (OPM). Note: this includes any additional days the President declares a Federal Holiday.

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=2026

Attachment A System Software Required to be maintained & Annual Licenses to be supplied:

Micro Technology Lynx Standard 7.24.09.1 Albany VA Medical Center LYNX-702283 Expiration Date: 7/1/2026 10,000 Lynx Guide Server Seats 4000 Lynx KeyPro Seats 10 Lynx Messenger Pro seats 10 LynxIcon Pro seats Milestone Care Plus Service Agreement XProtect Expert 2023 R2 Expiration Date: 1/30/2026

SLC: M01-C02-232-01-6C4267

Device licenses 261 used out of 304 Lenel S2 OnGuard Enterprise Software Support Agreement Expiration Date: 9/30/2028 Product version 8.1.639.468 Dongle ID 86170 Zenitel AlphaCom Core 17 Stations in license – 8 in use

Attachment B System Hardware Access Control Lenel OnguardS2 1 Server Dell EMC PowerEdge R740 5 Workstations (Client Computers for Alarm Monitoring and Administration) 12 Lenel Advanced Dual Reader Controller Board LNL-X4420 10 Lenel-3300 Intelligent System Controller (old Series 1 and 2) 1 Lenel x3300 Intelligent System Controller (series 3) 6 Lenel x2220 Intelligent System Controller (series 3) 68 Lenel LNL-1300 Single Reader Interface Module 98 Lenel LNL-1320 Dual Reader Interface Module 87 Lenel 2020 Magnetic Stripe readers 162 pivCLASS RK40-H Weigand PIV card readers

Video Surveillance 3 Husky IVO 1800R Video Recording Servers- 288TB each 277 Cameras – 1 out of service

Wisenet PNM-9084RQZ1	62	Wisenet PNM-7082RVD	2
Axis P3346	58	Axis P3225-LVE Mk II	2
Wisenet PNM-7002VD	47	Axis Q1615 MK ii	1
Wisenet XNV-C6083R	47	Axis P3715-PLVE	1
Wisenet XNP-6400	12	Axis P3215-V	1
Axis M5525-E-PTZ	7	Axis Q6042-E PTZ	1
Axis Q3617	6	Axis Q1614	1
Axis P3364-L	6	Axis Q6044-E	1
Axis P3717-PLE	4	Axis P1377	1
Wisenet QND-8010R	3	Axis P1378-LE	1
Axis P3245-V	3	Axis P3367	1
Axis Q6075-E PTZ	3	Axis P3727-PLE	1
Axis M3025	2	Axis P5635-E-Mk ii	1
Axis M3066-V	2

Ten Exterior cameras are above 10 feet off ground and might require a lift to service.

Zenitel AlphaCom Intercom System AlphaCom XE1 Audio Server with HD Voice Web Client AlphaWeb XE 5 Intercoms 3 Desk Stations

Lynx Keyboard Duress Alarm System Lynx Server is maintained on a VA Virtual Server Lynx Clients installed on all Albany VAMC computers

Balance			Total	Used	Balance
LynxGuide Server Seats	10000	5226	4774
LynxKeyPro			4000	2606	1394
LynxMessengerPro		10	0	10
LynxIconPro			10	0	10

B.3 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Samuel S. Stratton VA Medical Center, Albany, NY Security System Repair/Upgrade Services

-DRAFT-

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

1 INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is based on the requirements outlined in the Statement of Work (SOW) titled "Security Systems Preventive Maintenance, Repair Service and Support." This plan outlines the procedures and guidelines that the VA will use to ensure the required performance standards or service levels are met by the contractor.

1.1	Purpose
1.1.1	The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the SOW and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received.
1.1.2	This QASP defines the roles and responsibilities of all members of the integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.
1.2	Performance Management Approach
1.2.1	The SOW structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by VA to monitor and manage the contractor’s performance, ensuring that the expected outcomes or performance objectives communicated in the SOW are achieved. Performance management relies on developing the capability to review and analyze information generated through performance assessments. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether the contractor is achieving expected outcomes for the project.
1.2.2	Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the result. A performance-based approach enables the contractor to play a significant role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to the process reviews are those required by law (federal, state, and local) and compelling business situations, such as those related to safety and health. A “results” focus provides the contractor with flexibility to continuously improve and innovate throughout the contract, as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.
1.3	Performance Management Strategy
1.3.1	The contractor is responsible for the quality of all work performed. The contractor measures quality through its quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract, regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will outline the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements specified in the SOW. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The contractor’s QCP will outline the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements specified in the SOW. This QASP enables the government to take advantage of the contractor’s QC program.
1.3.2	The government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will evaluate incentives based on performance measurement metric data and notify the contractor accordingly. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

2	ROLES AND RESPONSIBILITIES
2.1	The Contracting Officer

The contracting officer (CO) is responsible for monitoring contract compliance, contract administration, and cost control, and for resolving any differences between the observations documented by the COR, Carlos Romero, and the contractor. The CO will designate Carlos Romero, COR, as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance. It must be identified and designated by the CO. The CO is the only authorized authority to make contract changes and commit Government funds.

2.2 The Contracting Officer’s Representative

The contracting officer’s representative (COR) is designated in writing by the CO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for the technical administration of the project and ensures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action. The COR will be responsible for completing QA monitoring forms used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY

LEVELS

The required performance standards and/or quality levels are included in the SOW and Attachment 1, “Performance Requirements Summary.” If the contractor meets the required service or performance level, they will be paid the monthly amount agreed on in the contract and will receive a recommendation for exercising options. Failure to meet the required service or performance level will result in low performance ratings and a possible recommendation not to exercise the option.

4	METHODOLOGIES TO MONITOR PERFORMANCE
4.1	Surveillance Techniques

To minimize the performance management burden, the government shall use simplified surveillance methods to evaluate contractor performance when appropriate. The primary methods of surveillance are:

	Random monitoring, which the COR/COR-designated inspector shall perform.
	Periodic Inspection – The Independent Contractor shall perform the periodic inspection on an annual basis and report the findings to the CO and COR.
4.2	Customer Feedback

The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer-focused through initially and internally addressing customer complaints and investigating the issues and/or problems. Still, the customer always has the option to communicate complaints to the CO and/or COR, rather than the contractor.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the CO/COR. The CO/COR will accept customer complaints, investigate them, and document the findings using the Contract Discrepancy Report (CDR)- Attachment 3, which is also attached to the COR designation letter.

Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

4.3 Acceptable Quality Levels

The acceptable quality levels (AQLs) included in Attachment 1, Performance Requirements Summary Table, for contractor performance are structured to allow the contractor to manage how the work is performed while providing negative incentives for performance shortfalls. For certain critical activities, such as those involving direct patient care, the desired performance level is established at 100 percent. Other levels of performance are keyed to the relative importance of the task to the overall mission performance at Albany Stratton VA Medical Center.

5	QUALITY ASSURANCE DOCUMENTATION
5.1	The Performance Management Feedback Loop

The performance management feedback loop begins with the communication of expected outcomes. Performance standards are outlined in PWS and are evaluated using the performance monitoring techniques summarized in Attachment 1.

5.2 Monitoring Forms

The government’s QA surveillance, accomplished by the COR, will be reported using the monitoring forms in Attachments 2 and 3. The forms, when completed, will document the government’s assessment of the contractor’s performance under the contract, ensuring that the required results and acceptable quality levels are being achieved.

5.2.1 The COR will retain a copy of all completed QA surveillance forms and CDR forms.

6	ANALYSIS OF QUALITY ASSURANCE ASSESSMENT
6.1	Determining Performance
6.1.1	Government shall use the monitoring methods cited to determine whether the performance standards/service levels/AQLs have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective action plan outlining how and by what date it intends to bring its performance up to the required levels.
6.2	Reporting
6.2.1	At the end of each quarter, the COR will prepare a written report for the CO summarizing the overall results of the quality assurance surveillance of the contractor’s performance. This written report, which includes the contractor’s submitted quarterly report and the completed quality assurance monitoring forms (Attachment 2), will become part of the QA documentation. It will enable the government to demonstrate whether the contractor is meeting the stated objectives and/or performance standards, including cost/technical/scheduling objectives.
6.3	Reviews and Resolution
6.3.1	The COR may require the contractor’s project manager, or a designated alternate, to meet with the COR and/or CO and/or other government personnel as deemed necessary to discuss performance evaluation. The COR will define a frequency of in-depth reviews with the contractor, including appropriate self-assessments by the contractor. However, if the need arises, the contractor will meet with the CO and/or COR as often as required or at the contractor’s request. The agenda of the reviews may include:
	Quarterly performance assessment data and trend analysis
	Issues and concerns of both parties
	Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis
	Recommendations for improved efficiency and/or effectiveness
	Any other issues arising from the performance monitoring processes
6.3.2	The COR must coordinate and communicate with the contractor to resolve issues and concerns regarding marginal or unacceptable performance.
6.3.3	The COR and contractor should jointly formulate tactical and long-term courses of action. Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented. Changes to service levels, procedures, and metrics will be incorporated as a contract modification at the convenience of the CO.

B.4 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM NUMBER

DESCRIPTION OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

1.00

__________________

Base Year Licensing and Labor:

Lenel S2 - Software Support Agreement and Device Licensing.

Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths) PRODUCT/SERVICE CODE: J063 - Maintenance, Repair, and Rebuilding of Equipment - Alarm, Signal, and Security Detection Systems

1.00

__________________

Base Year

Milestone - Software Support Agreement and Device Licensing.

Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027