36C24226Q0112 Security Services RFQ Combined Solicitation 2.pdf

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J063--FY26 SERVICES (BASE+4) SOLICITATION 2 - Security Systems Services Federal contract opportunity
Solicitation number
36C24226Q0112
Issued by
Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 2

About this file

This is a Combined Synopsis/Solicitation Notice for security systems services at the Samuel S. Stratton VA Medical Center in Albany, NY. The Department of Veterans Affairs seeks a contractor to provide on-site preventive maintenance, corrective maintenance, emergency response, software support, licensing administration, system upgrades, and limited new installations for integrated security infrastructure. The solicitation covers four primary systems: Milestone XProtect Video Surveillance System (277 cameras), LenelS2 OnGuard Physical Access Control System (PACS with 162 PIV card readers and multiple controllers), Micro Technology Lynx Keyboard Duress Alarm System, and Zenitel AlphaCom Intercom System. Services must be performed entirely on-site with remote access strictly prohibited. The contract includes 600 annual on-site labor hours with a minimum of 24 preventive maintenance hours per quarter, monthly preventive maintenance during normal business hours, an annual equipment fund of $39,260 for replacement parts and consumables, and support for installation of three new PACS doors and three new cameras annually. Standard service calls require acknowledgment within four hours and restoration within two business days (Monday-Friday, 8:00 AM – 5:00 PM EST), while emergency service calls require acknowledgment within four hours and restoration within eight hours with seven-day-per-week coverage. The contractor must dispatch from a location within 60 miles of Albany and maintain minimum on-hand inventory including five card readers, door sensors, power supplies, and electronic locks.

The solicitation is a small business set-aside with a base year plus four one-year option periods, extending through February 14, 2031. The response date is February 9, 2026 at 3:00 PM EST, with questions due by January 23, 2025 at 3:00 PM EST. Quotes must be submitted electronically in two parts: technical capability, experience, and geographical service location (Part 1) and price quote (Part 2) to julie.monaganbarnard@va.gov. Evaluation factors include technical capability, experience with three required references, geographical service location and response time capability, and cost/price evaluated on the total aggregate cost of the base plus four option years. Technicians must maintain current certifications in Lenel, Milestone, Zenitel AlphaCom, and Microsoft Windows Server Hybrid Administrator Associate. The contractor must comply with VA Vendor Credentialing Service requirements and assume all credentialing and background check costs. Supplemental insurance requirements include workers' compensation with $100,000 employer's liability coverage, general liability of $500,000 per occurrence, and automobile liability of $200,000 per person/$500,000 per occurrence. Invoices shall be submitted monthly in arrears with payment by electronic funds transfer. The contracting officer is Nathan Northrup, and the contract specialist/point of contact is Julie Monagan Barnard at julie.monaganbarnard@va.gov.

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Other files for this federal contract opportunity

Other files attached to J063--FY26 SERVICES (BASE+4) SOLICITATION 2 - Security Systems Services, newest first.
File Type Posted
36C24226Q0112 0003.pdf PDF
Revised B.4 Price Cost Schedule.docx DOCX document
36C24226Q0112 0002.pdf PDF
Sol 2 Questiones Answered.pdf PDF
36C24226Q0112 0001.pdf PDF
Albany VAMC Combined Floor Plans.pdf PDF
Wage Determination Albany County Pulled 26-01-07.docx DOCX document
36C24226Q0112_1.docx DOCX document

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Combined Synopsis/Solicitation Notice

*= Required Field Combined Synopsis/Solicitation Notice

SUBJECT* FY26 SERVICES (BASE+4) SOLICITATION 2 - Security Systems Services

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE* 14810

SOLICITATION NUMBER* 36C24226Q0112

RESPONSE DATE/TIME/ZONE 02-09-2026 3:00 EASTERN TIME, NEW YORK,

USA

ARCHIVE 90 DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS N

SET-ASIDE SBA

PRODUCT SERVICE CODE* J063

NAICS CODE* 561621

CONTRACTING OFFICE ADDRESS Network Contracting Office 2

Department of Veterans Affairs Bath VA Medical Center 76 Veterans Avenue Bath NY 14810

POINT OF CONTACT*

Contract Specialist Julie Monagan Barnard julie.monaganbarnard@va.gov

PLACE OF PERFORMANCE

ADDRESS

Department of Veterans Affairs Samuel S. Stratton VA Medical Center 113 Holland Ave.

Albany NY

POSTAL CODE 12208-3410

COUNTRY USA

ADDITIONAL INFORMATION

AGENCY’S URL https://www.va.gov URL DESCRIPTION Department of Veterans Affairs AGENCY CONTACT’S EMAIL ADDRESS julie.monaganbarnard@va.gov EMAIL DESCRIPTION Contract Specialist

DESCRIPTION

36C24226Q0112

Table of Contents

SECTION A – SF-1449 – DEACTIVATED FOR COMBINED SYNOPIS SOLICITATION

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PERFORMANCE WORK STATEMENT

B.3 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

B.4 PRICE/COST SCHEDULE

ITEM INFORMATION

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

C.2 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ...38

C.5 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

C.6 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 COMBINED FLOOR PLANS

D.2 WAGE DETERMINATION

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.2 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.3 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (NOV 2021)

E.4 VAAR 852.252-70 SOLICITATION PROVISIONS OR CLAUSES INCORPORATED

BY REFERENCE (JAN 2008)

E.5 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C242 Nathan Northrup Network Contracting Office 2 Department of Veterans Affairs Bath VA Medical Center 76 Veterans Avenue Bath NY 14810

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award

Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly, in arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

tungsten-network.com/customer-campaigns/veteransaffairs/

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS) – VERSION 4.1

Security Systems Preventive Maintenance, Repair Services, and Technical Support Albany Stratton VA Medical Center – Albany, NY

1. BACKGROUND

The Albany Stratton VA Medical Center (VAMC) requires uninterrupted, secure, and compliant operation of its integrated electronic security systems to support patient safety, staff safety, and protection of Federal property.

The Government seeks a contractor to provide on-site preventive maintenance, corrective maintenance, emergency response, software support, licensing administration, system upgrades, and limited new installations for the following systems:

• Milestone XProtect Video Surveillance System (VASS)

• LenelS2 OnGuard Physical Access Control System (PACS)

• Micro Technology Lynx Keyboard Duress Alarm System

• Zenitel AlphaCom Intercom System

This contract ensures continuity of operations, manufacturer compliance, and lifecycle sustainment of all installed security infrastructure, including servers, workstations, field devices, databases, and associated components.

2. SCOPE OF WORK

2.1 General Scope

The Contractor shall provide full lifecycle on-site maintenance and repair support for the existing integrated security infrastructure located at:

Albany Stratton VA Medical Center 113 Holland Avenue Albany, NY 12208 Services include, but are not limited to:

• Preventive maintenance (PM)

• Corrective and emergency repairs

• System diagnostics and troubleshooting

• Software maintenance and patching

• Microsoft structured query language (SQL) server and application database backup and recovery

• Hardware repair and replacement (within Equipment Fund limits)

• Licensing renewal coordination and administration

• Configuration management and system optimization

• COR-approved system modifications and limited new installations

Remote access of any type is strictly prohibited. All services shall be performed onsite.

3. SERVICE LEVEL REQUIREMENTS

3.1 Definitions

Service Restoration:

Return of the affected system or component to full operational capability, consistent with manufacturer specifications and Government security requirements. Temporary bypasses, degraded modes, or partial functionality do not constitute restoration unless explicitly approved in writing by the COR.

3.2 Standard Service Calls

• Acknowledgement: Within 4 hours

• On-Site Response & Restoration: Within 2 business days

• Hours: Monday–Friday, 8:00 AM – 5:00 PM EST

3.3 Emergency Service Calls

• Acknowledgement: Within 4 hours

• On-Site Response & Restoration: Within 8 hours

• Coverage: 7 days per week

3.4 Dispatch Location Requirement

Due to required response and restoration timelines supporting patient safety and facility security, Contractor technicians must dispatch from a work location within 60 miles of Albany Stratton VAMC, with immediate access to tools, equipment, and spare parts necessary to perform services.

This geographic requirement is a performance requirement.

4. PREVENTIVE MAINTENANCE (PM)

4.1 Frequency

• Monthly PM during normal business hours

4.2 PM Tasks (Minimum)

PM shall include:

• Visual inspection of all system components

• Functional testing of devices and subsystems

• Full Microsoft SQL server and application-level backups

• Verification of backup integrity

• Cleaning and adjustment of field devices

• Battery testing and replacement as required

• Hard drive health verification

• Firmware and software updates

• Compliance verification with VA Technical Reference Model (TRM)

• Final operational testing with COR acknowledgement

4.3 PM Reporting

A PM Site Visit Report shall be submitted after each visit, detailing:

• Systems inspected

• Deficiencies identified

• Corrective actions performed

• Parts replaced

• Outstanding issues and recommendations

5. EQUIPMENT FUND

5.1 Annual Equipment Fund

The contract includes an Equipment Fund not-to-exceed $39,260 per contract year to support frequently required replacement parts and consumables.

Typical items include:

• HID iCLASS / pivCLASS cards

• HID FARGO DTC4500e ribbon consumables

• Readers, relays, batteries, power supplies, and door hardware

5.2 Inventory Requirements

The Contractor shall maintain immediate on-hand inventory including, at minimum:

• Five (5) card readers

• Door position sensors, RQEs, relays

• Power supply boards

• Electronic mortise and cylindrical locksets

5.3 Equipment Fund Controls

• Monthly reporting of fund balance and purchases is required by the 15th of the month

• Equipment exceeding fund balance shall be quoted separately

• Conversion of unused labor hours to Equipment Fund value shall occur only after verification of satisfactory performance and PM completion every quarter

• The Government retains sole authority to direct Equipment Fund usage

6. LABOR HOURS

• 600 on-site labor hours annually

• Minimum 24 PM hours per quarter

• Monthly reporting of hours used and remaining balance by the 15th of the month

Preventive Maintenance hours are included within the annual labor hour pool. Monthly usage may vary based on operational demand.

Unused labor hours shall convert to Equipment Fund value at 65% of the hourly rate, subject to COR verification every quarter

7. NEW INSTALLATIONS & SYSTEM MODIFICATIONS

The contract supports:

• Installation of three (3) new PACS doors per year

• Installation of three (3) new cameras per year

New installations are strictly limited to the quantities and typical configurations described in this PWS unless otherwise approved in writing by the Contracting Officer.

All proposed system modifications require prior written COR approval.

8. SERVER & HIGH-COST EQUIPMENT LIMITATIONS

Replacement of Milestone Husky IVO servers or Dell PowerEdge servers is excluded from this contract unless explicitly authorized in writing by the Contracting Officer.

Labor support does not imply authority to procure or install replacement servers.

9. GOVERNMENT-FURNISHED EQUIPMENT (GFE)

The Government will furnish:

• 85 pivCLASS RK40-H readers

• 38 Lenel 1300 RIMs

• 26 Lenel 1320 RIMs

• 12 Lenel x4420 controllers

10. QUALITY CONTROL & REPORTING

The Contractor shall develop and maintain a Quality Control Plan (QCP) in accordance with FAR 52.246-1 and FAR 52.246-4.

Required Reports:

• Field service reports (arrival/departure, equipment serviced, parts replaced)

• Monthly labor and Equipment Fund audits

• PM inspection reports

• Non-compliance report (NCR) responses within five (5) business days

COR observations and NCRs do not require Contractor concurrence to be valid.

11. QUALIFICATIONS

Technicians shall maintain current certifications including:

• Lenel (LCA, LCP, LCE, LCDA)

• Milestone

• Zenitel AlphaCom

• Microsoft Windows Server Hybrid Administrator Associate

Original equipment manufacturer (OEM) certifications and product references are required to ensure compatibility with the existing installed infrastructure. Product examples represent the Government’s deployed baseline. The Government retains sole discretion to determine equivalency.

12. SECURITY & ACCESS REQUIREMENTS

• Contractor shall comply with VA Vendor Credentialing Service (Ortrax)

• All credentialing and background costs are the responsibility of the Contractor

• Unauthorized remote access attempts constitute a material breach of contract

13. PERIOD OF PERFORMANCE

• Base Year: 12 months

• Four (4) one-year option periods at Government discretion

14. FEDERAL HOLIDAYS

Federal holidays observed per 5 U.S.C. §6103 and U.S. Office of Personnel Management (OPM). Note: this includes any additional days the President declares a Federal Holiday.

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=2026

Attachment A System Software Required to be maintained & Annual Licenses to be supplied:

Micro Technology Lynx Standard 7.24.09.1 Albany VA Medical Center LYNX-702283 Expiration Date: 7/1/2026 10,000 Lynx Guide Server Seats 4000 Lynx KeyPro Seats 10 Lynx Messenger Pro seats 10 LynxIcon Pro seats Milestone Care Plus Service Agreement XProtect Expert 2023 R2 Expiration Date: 1/30/2026

SLC: M01-C02-232-01-6C4267

Device licenses 261 used out of 304 Lenel S2 OnGuard Enterprise Software Support Agreement Expiration Date: 9/30/2028 Product version 8.1.639.468 Dongle ID 86170 Zenitel AlphaCom Core 17 Stations in license – 8 in use

Attachment B System Hardware Access Control Lenel OnguardS2 1 Server Dell EMC PowerEdge R740 5 Workstations (Client Computers for Alarm Monitoring and Administration) 12 Lenel Advanced Dual Reader Controller Board LNL-X4420 10 Lenel-3300 Intelligent System Controller (old Series 1 and 2) 1 Lenel x3300 Intelligent System Controller (series 3) 6 Lenel x2220 Intelligent System Controller (series 3) 68 Lenel LNL-1300 Single Reader Interface Module 98 Lenel LNL-1320 Dual Reader Interface Module 87 Lenel 2020 Magnetic Stripe readers 162 pivCLASS RK40-H Weigand PIV card readers

Video Surveillance 3 Husky IVO 1800R Video Recording Servers- 288TB each 277 Cameras – 1 out of service Wisenet PNM-9084RQZ1 62 Wisenet PNM-7082RVD 2 https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=2026

Axis P3346 58 Axis P3225-LVE Mk II 2 Wisenet PNM-7002VD 47 Axis Q1615 MK ii 1 Wisenet XNV-C6083R 47 Axis P3715-PLVE 1 Wisenet XNP-6400 12 Axis P3215-V 1 Axis M5525-E-PTZ 7 Axis Q6042-E PTZ 1 Axis Q3617 6 Axis Q1614 1 Axis P3364-L 6 Axis Q6044-E 1 Axis P3717-PLE 4 Axis P1377 1 Wisenet QND-8010R 3 Axis P1378-LE 1 Axis P3245-V 3 Axis P3367 1 Axis Q6075-E PTZ 3 Axis P3727-PLE 1 Axis M3025 2 Axis P5635-E-Mk ii 1 Axis M3066-V 2 Ten Exterior cameras are above 10 feet off ground and might require a lift to service.

Zenitel AlphaCom Intercom System AlphaCom XE1 Audio Server with HD Voice Web Client AlphaWeb XE 5 Intercoms 3 Desk Stations

Lynx Keyboard Duress Alarm System Lynx Server is maintained on a VA Virtual Server Lynx Clients installed on all Albany VAMC computers

Balance Total Used Balance LynxGuide Server Seats 10000 5226 4774 LynxKeyPro 4000 2606 1394 LynxMessengerPro 10 0 10 LynxIconPro 10 0 10

B.3 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Samuel S. Stratton VA Medical Center, Albany, NY Security System Repair/Upgrade Services

-DRAFT-

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

1 INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is based on the requirements outlined in the Statement of Work (SOW) titled "Security Systems Preventive Maintenance, Repair Service and Support." This plan outlines the procedures and guidelines that the VA will use to ensure the required performance standards or service levels are met by the contractor.

1.1 Purpose

1.1.1 The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the SOW and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received.

1.1.2 This QASP defines the roles and responsibilities of all members of the integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

1.2 Performance Management Approach

1.2.1 The SOW structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by VA to monitor and manage the contractor’s performance, ensuring that the expected outcomes or performance objectives communicated in the SOW are achieved. Performance management relies on developing the capability to review and analyze information generated through performance assessments. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether the contractor is achieving expected outcomes for the project.

1.2.2 Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the result. A performance-based approach enables the contractor to play a significant role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to the process reviews are those required by law (federal, state, and local) and compelling business situations, such as those related to safety and health. A “results” focus provides the contractor with flexibility to continuously improve and innovate throughout the contract, as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

1.3 Performance Management Strategy

1.3.1 The contractor is responsible for the quality of all work performed. The contractor measures quality through its quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract, regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will outline the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements specified in the SOW. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The contractor’s QCP will outline the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements specified in the SOW. This QASP enables the government to take advantage of the contractor’s QC program.

1.3.2 The government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will evaluate incentives based on performance measurement metric data and notify the contractor accordingly. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

2 ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer

The contracting officer (CO) is responsible for monitoring contract compliance, contract administration, and cost control, and for resolving any differences between the observations documented by the COR, Carlos Romero, and the contractor. The CO will designate Carlos Romero, COR, as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance. It must be identified and designated by the CO. The CO is the only authorized authority to make contract changes and commit Government funds.

2.2 The Contracting Officer’s Representative

The contracting officer’s representative (COR) is designated in writing by the CO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for the technical administration of the project and ensures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action. The COR will be responsible for completing QA monitoring forms used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY

LEVELS

The required performance standards and/or quality levels are included in the SOW and Attachment 1, “Performance Requirements Summary.” If the contractor meets the required service or performance level, they will be paid the monthly amount agreed on in the contract and will receive a recommendation for exercising options. Failure to meet the required service or performance level will result in low performance ratings and a possible recommendation not to exercise the option.

4 METHODOLOGIES TO MONITOR PERFORMANCE

4.1 Surveillance Techniques

To minimize the performance management burden, the government shall use simplified surveillance methods to evaluate contractor performance when appropriate. The primary methods of surveillance are:

Random monitoring, which the COR/COR-designated inspector shall perform.

Periodic Inspection – The Independent Contractor shall perform the periodic inspection on an annual basis and report the findings to the CO and COR.

4.2 Customer Feedback

The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer-focused through initially and internally addressing customer complaints and investigating the issues and/or problems. Still, the customer always has the option to communicate complaints to the CO and/or COR, rather than the contractor.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the CO/COR. The CO/COR will accept customer complaints, investigate them, and document the findings using the Contract Discrepancy Report (CDR)- Attachment 3, which is also attached to the COR designation letter.

Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

4.3 Acceptable Quality Levels

The acceptable quality levels (AQLs) included in Attachment 1, Performance Requirements Summary Table, for contractor performance are structured to allow the contractor to manage how the work is performed while providing negative incentives for performance shortfalls. For certain critical activities, such as those involving direct patient care, the desired performance level is established at 100 percent. Other levels of performance are keyed to the relative importance of the task to the overall mission performance at Albany Stratton VA Medical Center.

5 QUALITY ASSURANCE DOCUMENTATION

5.1 The Performance Management Feedback Loop

The performance management feedback loop begins with the communication of expected outcomes. Performance standards are outlined in PWS and are evaluated using the performance monitoring techniques summarized in Attachment 1.

5.2 Monitoring Forms

The government’s QA surveillance, accomplished by the COR, will be reported using the monitoring forms in Attachments 2 and 3. The forms, when completed, will document the government’s assessment of the contractor’s performance under the contract, ensuring that the required results and acceptable quality levels are being achieved.

5.2.1 The COR will retain a copy of all completed QA surveillance forms and CDR forms.

6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

6.1 Determining Performance

6.1.1 Government shall use the monitoring methods cited to determine whether the performance standards/service levels/AQLs have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective action plan outlining how and by what date it intends to bring its performance up to the required levels.

6.2 Reporting

6.2.1 At the end of each quarter, the COR will prepare a written report for the CO summarizing the overall results of the quality assurance surveillance of the contractor’s performance. This written report, which includes the contractor’s submitted quarterly report and the completed quality assurance monitoring forms (Attachment 2), will become part of the QA documentation.

It will enable the government to demonstrate whether the contractor is meeting the stated objectives and/or performance standards, including cost/technical/scheduling objectives.

6.3 Reviews and Resolution

6.3.1 The COR may require the contractor’s project manager, or a designated alternate, to meet with the COR and/or CO and/or other government personnel as deemed necessary to discuss performance evaluation. The COR will define a frequency of in-depth reviews with the contractor, including appropriate self-assessments by the contractor. However, if the need arises, the contractor will meet with the CO and/or COR as often as required or at the contractor’s request. The agenda of the reviews may include:

Quarterly performance assessment data and trend analysis Issues and concerns of both parties Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis Recommendations for improved efficiency and/or effectiveness Any other issues arising from the performance monitoring processes

6.3.2 The COR must coordinate and communicate with the contractor to resolve issues and concerns regarding marginal or unacceptable performance.

6.3.3 The COR and contractor should jointly formulate tactical and long-term courses of action. Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented. Changes to service levels, procedures, and metrics will be incorporated as a contract modification at the convenience of the CO.

ATTACHMENT 1: PERFORMANCE REQUIREMENTS SUMMARY

Required Services (Tasks)

Performance Standards

Acceptable Quality Levels

Methods of

Surveillance

Incentive (Positive and/or

Negative)

Certifications-Current

Inspections (timeliness) Submit management reports as required

Call backs and call back timeliness.

Reporting

Corrections of deficiencies

Meet SOW

100% (no deviation)

98% (slight

No more than six call backs per month, when averaged over 6 months

COR random review

Failure affects performance evaluations.

evaluations.

Failure affects evaluations.

Failure affects

ATTACHMENT 2: QUALITY ASSURANCE

MONITORING FORM

SERVICE or STANDARD:

SURVEY PERIOD:

SURVEILLANCE METHOD (Check):

Random Sampling 100% Inspection Periodic Inspection Customer Complaint

LEVEL OF SURVEILLANCE (Check):

Monthly Quarterly As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS:

Observed Service Provider Performance Measurement Rate: ______%

Service Provider’s Performance (Check): Meets Standards

Does Not Meet Standards

Narrative of Performance During Survey Period:

PREPARED BY: ___________________________________ DATE: _________________

B.4 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

1.00 Yr __________________ __________________

Base Year Licensing and Labor:

Lenel S2 - Software Support Agreement and Device Licensing.

Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths) PRODUCT/SERVICE CODE: J063 - Maintenance, Repair, and Rebuilding of Equipment - Alarm, Signal, and Security Detection Systems

Licensing and Labor:

Milestone - Software Support Agreement and Device Licensing.

Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Lynx Software License Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

600.00 HR __________________ __________________

Licensing and Labor:

Service labor hours Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

3.00 EA __________________ __________________

Base Year New Installations: 3 Doors and 3 Cabinets Access Control for 3 total doors, to include door, parts and labor.

Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

New Installations: 3 Doors and 3 Cabinets Video Surveillance Systems - to include camera, parts and labor.

Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

4.00 EA __________________ __________________

Average Device Failure Rates/Replacement Cameras: Four (4) Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement POE Injectors: Four (4).

Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

5.00 EA __________________ __________________

Average Device Failure Rates/Replacement POE Surge Protectors: Five (5).

Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

6.00 EA __________________ __________________

Average Device Failure Rates/Replacement PIV Card Readers: Six (6).

Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Door Locksets: Four (4).

Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement 24V Power Supplies: Five (5) Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Door Relays: Six (6) Contract Period: Base POP Begin: 02-15-2026 POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

2.00 EA __________________ __________________

Average Device Failure Rates/Replacement Wall/Computer Monitors: Two (2) Contract Period: Base POP Begin: 02-15-2026

POP End: 02-14-2027 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Option Year 1 Licensing and Labor:

Lenel S2 - Software Support Agreement and Device Licensing.

Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Milestone - Software Support Agreement and Device Licensing.

Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Lynx Software License Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Service labor hours Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Option Year 1 New Installations: 3 Doors and 3 Cabinets Access Control for 3 total doors, to include door, parts and labor.

Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

New Installations: 3 Doors and 3 Cabinets Video Surveillance Systems - to include camera, parts and labor.

Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Cameras: Four (4) Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement POE Injectors: Four (4).

Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement POE Surge Protectors: Five (5).

Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except

Average Device Failure Rates/Replacement PIV Card Readers: Six (6).

Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Door Locksets: Four (4).

Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement 24V Power Supplies: Five (5) Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Door Relays: Six (6) Contract Period: Option 1 POP Begin: 02-15-2027 POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Wall/Computer Monitors: Two (2) Contract Period: Option 1 POP Begin: 02-15-2027

POP End: 02-14-2028 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Option Year 2 Licensing and Labor:

Lenel S2 - Software Support Agreement and Device Licensing.

Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Milestone - Software Support Agreement and Device Licensing.

Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Lynx Software License Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Service labor hours Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Option Year 2 New Installations: 3 Doors and 3 Cabinets Access Control for 3 total doors, to include door, parts and labor.

Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

New Installations: 3 Doors and 3 Cabinets Video Surveillance Systems - to include camera, parts and labor.

Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Cameras: Four (4) Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement POE Injectors: Four (4).

Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement POE Surge Protectors: Five (5).

Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except

Average Device Failure Rates/Replacement PIV Card Readers: Six (6).

Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Door Locksets: Four (4).

Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement 24V Power Supplies: Five (5) Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Door Relays: Six (6) Contract Period: Option 2 POP Begin: 02-15-2028 POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Wall/Computer Monitors: Two (2) Contract Period: Option 2 POP Begin: 02-15-2028

POP End: 02-14-2029 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Option Year 3 Licensing and Labor:

Lenel S2 - Software Support Agreement and Device Licensing.

Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Milestone - Software Support Agreement and Device Licensing.

Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Lynx Software License Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Service labor hours Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Option Year 3 New Installations: 3 Doors and 3 Cabinets Access Control for 3 total doors, to include door, parts and labor.

Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

New Installations: 3 Doors and 3 Cabinets Video Surveillance Systems - to include camera, parts and labor.

Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Cameras: Four (4) Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement POE Injectors: Four (4).

Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement POE Surge Protectors: Five (5).

Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except

Average Device Failure Rates/Replacement PIV Card Readers: Six (6).

Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Door Locksets: Four (4).

Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement 24V Power Supplies: Five (5) Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Door Relays: Six (6) Contract Period: Option 3 POP Begin: 02-15-2029 POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Wall/Computer Monitors: Two (2) Contract Period: Option 3 POP Begin: 02-15-2029

POP End: 02-14-2030 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Option Year 4 Licensing and Labor:

Lenel S2 - Software Support Agreement and Device Licensing.

Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Milestone - Software Support Agreement and Device Licensing.

Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Lynx Software License Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Licensing and Labor:

Service labor hours Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Option Year 4 New Installations: 3 Doors and 3 Cabinets Access Control for 3 total doors, to include door, parts and labor.

Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

New Installations: 3 Doors and 3 Cabinets Video Surveillance Systems - to include camera, parts and labor.

Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Cameras: Four (4) Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement POE Injectors: Four (4).

Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement POE Surge Protectors: Five (5).

Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except

Average Device Failure Rates/Replacement PIV Card Readers: Six (6).

Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Door Locksets: Four (4).

Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement 24V Power Supplies: Five (5) Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Door Relays: Six (6) Contract Period: Option 4 POP Begin: 02-15-2030 POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

Average Device Failure Rates/Replacement Wall/Computer Monitors: Two (2) Contract Period: Option 4 POP Begin: 02-15-2030

POP End: 02-14-2031 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths)

GRAND TOTAL __________________

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212- 5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting…

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