About this file

This is a Department of Veterans Affairs (VA) solicitation for a long-term contract to provide Interventional Radiology Physician Services at the James J. Peters VA Medical Center in Bronx, New York. The solicitation (36C24225R0092) is a 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and seeks to establish a contract for one base year with four one-year option periods. The contract requires a minimum of four Board Certified/Board Eligible Interventional Radiologists to provide onsite clinical services, covering 2,080 hours annually, with additional on-call coverage for nights, weekends, and holidays.

The total contract value ranges from a minimum of $200,000 to a maximum of $4,967,514.73. Physicians will be responsible for performing various interventional radiology procedures, including angiography, biopsies, line insertions, embolization, and other specialized interventional services. Proposals are due by August 31, 2025, at 3:00 PM EST, with questions accepted until August 8, 2025. The contract will require extensive credentialing, compliance with VA medical standards, and participation in quality improvement activities. Compensation will be based on hourly rates for onsite and on-call services, with precise documentation and invoicing requirements specified in the solicitation.

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36C24225R0092 0002.docx DOCX document
36C24225R0092 0001.docx DOCX document
S02 Wage Determination-Bronx.pdf PDF
D.2 ORG_CONFLICT_CERT.pdf PDF
D.1 QASP.pdf PDF
D.6 OTHER THAN CERTIFIED COST AND PRICING.xlsx XLSX spreadsheet
D.5 INFORMATION SECURITY RULES OF BEHAVIOR.pdf PDF
D.4 KEY PERSONNEL.docx DOCX document
D.3 IMMIGRATION AND NATIONALITY ACT.pdf PDF

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PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C24225R0092 Veronica Baldwin 716-862-7461 ext. 22443 08-31-2025 3:00

EDT

Department of Veterans Affairs Network Contracting Office (NCO) 2 2875 Union Road Suite 3500 Cheektowaga

NY

14227 X X 621111 $16 Million N/A X Department of Veterans Affairs Network Contracting Office (NCO) 2 2875 Union Road Suite 3500 Cheektowaga

NY

14227 Department of Veterans Affairs Network Contracting Office (NCO) 2 2875 Union Road Suite 3500 Cheektowaga

NY

14227

Tungsten Network https://www.tungsten-network.com/ customer-campaigns/veteransaffairs/

In accordance with FAR Part 8, 12, 13, and 15, This Solicitation is for non-personnel healthcare services for on-site Board Certified/Eligible Interventional Radiology Physician services for the James J. Peters Healthcare System – Bronx VAMC for one (1) FTE including on-call. This requirement is 100% set aside for SDVOSB vendors. This contract will consist of one (1) base year, with four (4) one (1) year option periods.

PROPOSALS DUE ON OR BY AUGUST 31, 2025 NLT 3:00 PM EST.

QUESTIONS DUE BY AUGUST 8, 2025 NLT 3:00 PM EST.

X X X X X Table of Contents

SECTION A1
A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES1
SECTION B - CONTINUATION OF SF 1449 BLOCKS4
B.1 CONTRACT ADMINISTRATION DATA4
B.2 SCHEDULE OF SERVICES5
B.3 PERFORMANCE WORK STATEMENT FOR ONSITE RADIOLOGY PHYSICIAN SERVICES14
SECTION C - CONTRACT CLAUSES53
C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)53
C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)58
C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)59
C.4 SUPPLEMENTAL INSURANCE REQUIREMENTS59
C.5 VAAR 852.211-76 LIQUIDATED DAMAGES – REIMBURSEMENT FOR DATA BREACH COSTS (FEB 2023) ALTERNATE I (FEB 2023)60
C.6 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023) (DEVIATION)61
C.7 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023) (DEVIATION)64
C.8 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)65
C.9 VAAR 852.237-75 KEY PERSONNEL (OCT 2019)66
C.10 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020)67
C.11 52.245-1 GOVERNMENT PROPERTY (SEP 2021)67
C.12 52.245-9 USE AND CHARGES (APR 2012)79
C.13 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)81
C.14 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (JAN 2025) (DEVIATION FEB 2025)82
SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS91
SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS91
SECTION E - SOLICITATION PROVISIONS92
E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (SEP 2023)92
E.1 ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES96
E.2 52.233-2 SERVICE OF PROTEST (SEP 2006)96
E.3 INSTRUCTIONS TO OFFERORS96
E.2 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)100
E.3 52.204-29 FEDERAL ACQUISITION SUPPLY CHAIN SECURITY ACT ORDERS—REPRESENTATION AND DISCLOSURES (DEC 2023)103
E.4 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)104
E.5 52.216-1 TYPE OF CONTRACT (APR 1984)105
E.6 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)105
E.7 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)106
E.8 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021)107
E.9 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2024) (DEVIATION FEB 2025)107

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. CONTRACT ADMINISTRATION:

a. Contractor:

Company Name:

Point of Contact/Title:

Telephone number:

Fax Number:

Email:

DUNS Number:

SAM UEI:

TIN Number:

b. Government:

Veronica Baldwin, Contracting Officer Department of Veterans Affairs Network Contracting Office (NCO 2) 2875 Union Road Suite 3500 Cheektowaga, NY 14227 Phone: 716-862-7461 ext. 22443 Email: Veronica.Baldwin1@va.gov

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with FAR 52.232-33, Payments by Electronic Funds Transfer – System for Award Management.

3. INVOICES: Invoices shall be submitted monthly in arrears. Submission will be monthly for the previous 30-day period and no later than seven (7) calendar days of close of the month being invoiced. Invoices will be based on the applicable fixed rates for services provided to referred Veterans in accordance with the contract. The Contracting Officer’s Representative (COR) will review all invoices submitted. The COR is responsible for certifying invoices for payment only for services received and deemed acceptable. Payment will not be authorized unless a proper invoice is submitted, reviewed and accepted.

a. Quarterly[]
b. Semi-Annually[]
c. Other[x]

4. GOVERNMENT INVOICE ADDRESS: All invoices from the countractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests. Invoicing shall be in accordance with the requirements of the Department of Veterans Affairs (VA) Financial Services Center (FSC). The latest information shall be used for invoicing and payments and may change during the Period of Performance of this acquisition. Current Invoicing information is located at https://www.fsc.va.gov/einvoice.asp Department of Veterans Affairs Financial Services Center http://www.fsc.va.gov/einvoice.asp Austin TX

5. CONTRACT MODIFICATIONS: The Contractor is advised that only the Contracting Officer, acting within the scope of the contract and his/her duties and responsibilities and after advice and consultation with the Contracting Officer’s Representative (COR), has the authority to make changes that will affect contract prices, quantity, quality, delivery terms and conditions, or the term of the contract. In no event shall any understanding or agreement, modification, change order, or other matters in deviation from the terms of this contract between Contractor and a person other than the Contracting Officer be effective or binding upon the Government. All such actions must be formalized by the proper contractual document executed by the Contracting Officer.

6. PROPOSAL DELIVERY: Offers shall be submitted electronically to Veronica Baldwin at:

Veronica.Baldwin1@va.gov.

7. SYSTEM FOR AWARD MANAGEMENT (SAM): Per FAR 4.1102, offerors must be listed in SAM at the time of offers due AND at the time of award. SAM includes the functionality of the previous Central Contractor Registration (CCR) and Online Representations and Certifications Applications (ORCA).

No contract will be entered into with an unregistered contractor. Internet access allows registration by completing an electronic online registration application at http://www.beta.sam.gov/.

8. SOLICITATION/CONTRACT: This solicitation and resulting contract adhere to the format defined in FAR Parts 8, 12, 13, and 15 of the FAR. The text of the FAR is available at https://www.acquisition.gov.

9. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO
DATE

B.2 SCHEDULE OF SERVICES

The Contractor shall furnish all personnel to provide services necessary to perform Board Certified /Board Eligible Abdominal/GU, Breast Imaging, Cardiovascular, General, Interventional, Musco skeletal, Neuroradiology Radiology Physician Services on site in accordance with the specifications contained herein to beneficiaries of the Department of Veterans Affairs (VA) and the James J. Peters VA Medical Center. The VA Radiology Services follow the standards & guidelines set forth by American College of Radiology (ACR). A contractor providing onsite Abdominal/GU, Breast Imaging, Cardiovascular, General, Interventional, Musco skeletal, Neuroradiology radiologist services shall provide services that meet or exceed the American College of Radiology Guidelines https://www.acr.org/-/media/ACR/Files/Practice-Parameters/IRClin-Prac-Mgmt.pdf.pdf

Place of Performance: Services shall be provided on site at James J Peters Medical Center (James J. Peters VAMC), 130 West Kingsbridge Road Bronx, NY 10468.

Period of Performance: The contract is for one (1) base year with four (4) one-year option periods.

Contract Minimum and Maximum: In accordance with FAR Clause 52.216-22, Indefinite Quantity, the overall guaranteed minimum amount established is $200,000.00 and the overall maximum amount for this contract is $4,967,514.73.

Pricing Instructions for Offerors:

1. The offeror is instructed to edit the number of sub-line items to correspond with the number of key personnel submitted for the contract line-item number. Commercial health care Offerors shall identify by title/position or level of experience the key personnel submitted. Also, renumber Sub-line Items if adding additional candidates.

2. The Offeror is instructed to fill in the hourly rates for each candidate, complete each column throughout the Schedule. Ensure all calculations are correct prior to submitting, as it will delay evaluation of pricing. The Government is requesting a discounted hourly rate for regular performed services during normal business hours. The Government is requesting a discounted rate for on-call at a monthly flat rate. A flat rate monthly is one preferred pricing methodology for continuous on-call on an annual basis.

3. The offeror is instructed to include all other than price and cost information supporting the on-call price as directed in Instructions to Offerors addendum to 52.212-1 and/or Section D- Contract Documents, Exhibits, or attachments.

4. The Contractor shall provide at a minimum of four (4) Interventional Radiologist to cover all services within the Performance Work Statement who will be credentialed and privileged. Required number of estimated hours to be onsite is 1.0 Full Time Equivalent (FTE). Offerors are required to submit documentation for each candidate according to the Additional Instructions under addendum 52.212-1. Per Diem will not be paid as determined by Bronx VAMC.

5. An FTE is defined by the VA as a minimum of 80 hours every two weeks and does not include holidays. The Contractor is not guaranteed a forty (40) hour work week or an eight (8) hour day. Personnel rendering services under this contract are not subject, either by the contract's terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees. Contractor’s Physicians shall “ONLY” be reimbursed for actual services rendered based on the hourly rates per Physician’s Line Item for that period of performance.

6. The total number of estimated hours equivalent is 2,080 annually. For all billing and payment processes and procedures, refer to the terms and conditions set forth within the Performance Work Statement under paragraph 6.2 through 6.4.

7. Contractor’s physician (s) are required to be available on-call during all hours when the E. Orange VAMC Interventional Radiology Section is closed, including evenings, weekends and holidays. The contractor will have available Interventional Radiology Physicians according to the Key Personnel and Hours of Operation annotated within the Performance Work Statement. On call rates will be one flat rate billed monthly. The contractor will be required to submit a breakout and summary of how on-call pricing was determined.

Annual Task Order Instructions:

1. For each period of performance, the Government will issue a new Task Order by the Contracting Officer based on the approved pricing for each Line Item. Task Orders will be issued from the effective date of Task Order award through the day before the commence date of the next Option year. Task Orders for each period, will be based on the estimated number of hours within each period of performance below. Only the Contracting Officer or the Designated Ordering Officer can submit new Task Order based on FAR Part 8.

2. Task Orders will be issued only by the Contracting Activity Office, NCO 2. At the time of each period of performance option renewal, the CO will issue the Task Order based on the agreed pricing annotated in the Schedule of Services for HCR and sent electronically to the Contracted Agency POC identified under Section B, page 4. Options may be exercised, provided that:

· Funds are available

· The requirement covered by the option fulfills an existing government need

· Prior to exercising an option, the ordering activity ensures that it is still in the best government’s best interest, with price and other factors are considered

· The order options do not exceed beyond the period of the Schedule contract options

Period of Performance: BASE YEAR: September 15, 2025 to September 14, 2026 (Actual Dates TBD)

LIN No.
SLIN
Description
Qty.
Unit
Unit Cost
Total

Annual Cost

0001
None
Board Certified /Board Eligible Interventional Radiologist Radiology Physician Services

The Contractor shall furnish all personnel to provide services necessary to perform onsite Interventional Radiology Physician Services to eligible beneficiaries of the Department of Veterans Affairs Medical Center, James J. Peters.

The VA Radiology Services are accredited by ACR and follow the standards & guidelines set forth by American College of Radiology (ACR). A contractor providing onsite interventional radiologist services shall provide services that meet or exceed the American College of Radiology Guidelines http://www.acr.org/Quality-Safety/Standards-Guidelines/Practice-Guidelines-by-Modality/Interventional

2080
Hours

KEY PERSONNEL

None
0001a
Board Certified /Board Eligible Interventional Radiologist Radiology Physician Services

NAME:____________

TITLE:____________

2080
Hours
0001b
On-call nights
250
Hours
0001c
On-call weekends
104
Hours
0001d
On-call holidays
11
Hours

Total for Base Year

OPTION YEAR 1: September 15, 2026 to September 14, 2027 (Actual Dates TBD)

LIN No.
SLIN
Description
Qty.
Unit
Unit Cost
Total

Annual Cost

1001
None
Board Certified /Board Eligible Interventional Radiologist Radiology Physician Services

The Contractor shall furnish all personnel to provide services necessary to perform onsite Interventional Radiology Physician Services to eligible beneficiaries of the Department of Veterans Affairs Medical Center, James J. Peters.

The VA Radiology Services are accredited by ACR and follow the standards & guidelines set forth by American College of Radiology (ACR). A contractor providing onsite interventional radiologist services shall provide services that meet or exceed the American College of Radiology Guidelines http://www.acr.org/Quality-Safety/Standards-Guidelines/Practice-Guidelines-by-Modality/Interventional

2080
Hours

KEY PERSONNEL

None
1001a
Board Certified /Board Eligible Interventional Radiologist Radiology Physician Services
2080
Hours
1001b
On-call nights
250
Hours
1001c
On-call weekends
104
Hours
1001d
On-call holidays
11
Hours

TOTAL FOR OPTION YEAR ONE

OPTION YEAR 2 September 15, 2027 to September 14, 2028 (Actual Dates TBD)

LIN No.
SLIN
Description
Qty.
Unit
Unit Cost
Total

Annual Cost

2001
None
Board Certified /Board Eligible Interventional Radiologist Radiology Physician Services

The Contractor shall furnish all personnel to provide services necessary to perform onsite Interventional Radiology Physician Services to eligible beneficiaries of the Department of Veterans Affairs Medical Center, James J. Peters.

The VA Radiology Services are accredited by ACR and follow the standards & guidelines set forth by American College of Radiology (ACR). A contractor providing onsite interventional radiologist services shall provide services that meet or exceed the American College of Radiology Guidelines http://www.acr.org/Quality-Safety/Standards-Guidelines/Practice-Guidelines-by-Modality/Interventional

2080
Hours

KEY PERSONNEL

None
2001a
Board Certified /Board Eligible Interventional Radiologist Radiology Physician Services
2080
Hours
2001b
On-call nights
250
Hours
2001c
On-call weekends
104
Hours
2001d
On-call holidays
11
Hours

TOTAL FOR OPTION YEAR TWO

OPTION YEAR 3: September 15, 2028 to September 14, 2029 (Actual Dates TBD)

LIN No.
SLIN
Description
Qty.
Unit
Unit Cost
Total

Annual Cost

3001
None
Board Certified /Board Eligible Interventional Radiologist Radiology Physician Services

The Contractor shall furnish all personnel to provide services necessary to perform onsite Interventional Radiology Physician Services to eligible beneficiaries of the Department of Veterans Affairs Medical Center, James J. Peters.

The VA Radiology Services are accredited by ACR and follow the standards & guidelines set forth by American College of Radiology (ACR). A contractor providing onsite interventional radiologist services shall provide services that meet or exceed the American College of Radiology Guidelines http://www.acr.org/Quality-Safety/Standards-Guidelines/Practice-Guidelines-by-Modality/Interventional

2080
Hours

KEY PERSONNEL

None
3001a
Board Certified /Board Eligible Interventional Radiologist Radiology Physician Services
2080
Hours
3001b
On-call nights
250
Hours
3001c
On-call weekends
104
Hours
3001d
On-call holidays
11
Hours

TOTAL FOR OPTION YEAR THREE

OPTION YEAR 4: September 15, 2029 to September 14, 2030 (Actual Dates TBD)

LIN No.
SLIN
Description
Qty.
Unit
Unit Cost
Total

Annual Cost

4001
None
Board Certified /Board Eligible Interventional Radiologist Radiology Physician Services

The Contractor shall furnish all personnel to provide services necessary to perform onsite Interventional Radiology Physician Services to eligible beneficiaries of the Department of Veterans Affairs Medical Center, James J. Peters.

The VA Radiology Services are accredited by ACR and follow the standards & guidelines set forth by American College of Radiology (ACR). A contractor providing onsite interventional radiologist services shall provide services that meet or exceed the American College of Radiology Guidelines http://www.acr.org/Quality-Safety/Standards-Guidelines/Practice-Guidelines-by-Modality/Interventional

2080
Hours

KEY PERSONNEL

None
4001a
Board Certified /Board Eligible Interventional Radiologist Radiology Physician Services
2080
Hours
4001b
On-call nights
250
Hours
4001c
On-call weekends
104
Hours
4001d
On-call holidays
11
Hours

TOTAL FOR OPTION YEAR FOUR

The Offeror shall provide the estimated grand total for all periods of performance listed below.

Summary of Period Totals:

Base Ordering Period Total $

Ordering Period #1 Total $

Ordering Period #2 Total $

Ordering Period #3 Total $

Ordering Period #4 Total $

Total Estimated Grand Total $_______________

36C24225R0092

Page 1 of Page 1 of

B.3 PERFORMANCE WORK STATEMENT FOR ONSITE RADIOLOGY PHYSICIAN SERVICES

1. GENERAL:

1.1. Services Provided: The Contractor shall provide Board Certified /Board Eligible Abdominal/GU, Breast Imaging, Cardiovascular, General, Interventional, Musco skeletal, Neuroradiology Radiology Physician Services on site in accordance with the specifications contained herein to beneficiaries of the Department of Veterans Affairs (VA) and the James J. Peters VA Medical Center. The VA Radiology Services follow the standards & guidelines set forth by American College of Radiology (ACR). A contractor providing onsite Abdominal/GU, Breast Imaging, Cardiovascular, General, Interventional, Musco skeletal, Neuroradiology radiologist services shall provide services that meet or exceed the American College of Radiology Guidelines https://www.acr.org/-/media/ACR/Files/Practice-Parameters/IRClin-Prac-Mgmt.pdf.pdf The Contractor shall provide the VA James J. Peters VA Medical Center with temporary Interventional Radiology staffing services of appropriately qualified candidates to perform the requirements of this Request for Proposal (RFP).

1.2. Place of Performance:

James J Peters Medical Center (James J. Peters VAMC) 130 West Kingsbridge Road Bronx, NY 10468

1.3. Authority: Title 38 USC 513 General Contracting Authority

1.4. Policy/Directives/Handbooks. The contractor shall be subject to the following policies, including any subsequent updates during the period of performance. The policies listed below can be accessed electronically at the following: VA Publications VHA Publications

1.4.1. VA Directive 1663: Health Care Resources (HCR) Contracting – Buying Title 38 U.S.C. 8153

1.4.2. VHA Directive 1003.04: VHA Patient Advocacy

1.4.3. VHA Directive 1065: Productivity and Staffing Guidance for Specialty Provider Group Practice

1.4.4. VHA Directive 1088(1): Communicating Test Results to Providers and Patients

1.4.5. VHA Directive 1100.18: Reporting and Responding to State Licensing Boards

1.4.6. VHA Directive 1100.20: Credentialing of Health Care Providers

1.4.7. VHA Directive 1100.21: Privileging

1.4.8. VHA Directive 1192.01: Seasonal Influenza Vaccination Program for VHA Health Care Personnel

1.4.9. VHA Directive 1220(1): Facility Procedure Complexity Designation Requirements to Perform Invasive Procedures in Any Clinical Setting

1.4.10. VHA Directive 1605.01: Privacy and Release of Information

1.4.11. VHA Directive 1907.01: VHA Health Information Management and Health Records

1.4.12. VHA Handbook 1100.17: National Practitioner Data Bank (NPDB) Reports

1.4.13. Privacy Act of 1974 (5 U.S.C. 552a) as amended: http://www.justice.gov/oip/foia_updates/Vol_XVII_4/page2.htm

1.5 Acronyms/Definitions: Terms used in this contract shall be interpreted as follows unless the context expressly requires a different construction and/or interpretation. In case of a conflict in language between the Definitions and other sections of this contract, the language in this section shall govern.

1.5.1. ACGME: Accreditation Council for Graduate Medical Education

1.5.2. ACLS: Advanced Cardiac Life Support

1.5.3. BLS: Basic Life Support

1.5.4. CDC: Centers for Disease Control and Prevention

1.5.5. CEU: Certified Education Unit

1.5.6. Clinical Privileging: Clinical Privileging is the process by which a practitioner, licensed for independent practice; e.g., without supervision, direction, required sponsor, preceptor, mandatory collaboration, etc.; is permitted by law and the facility to practice independently, to provide specific medical or other patient care services within the scope of the individual’s license, based upon the individual’s clinical competence as determined by peer references, professional experience, health status, education, training and licensure. Clinical privileges must be facility-specific and provider-specific, and within available resources.

1.5.7. CME: Continuing Medical Education

1.5.8. CMS: Centers for Medicare and Medicaid Services

1.5.9. CO: Contracting Officer : The person executing this contract on behalf of the Government with the authority to enter into and administer contracts and make related determinations and findings.

1.5.10. COR: Contracting Officer’s Representative : A person appointed by the CO to take necessary action to ensure the Contractor performs in accordance with and adheres to the specifications contained in the contract and to protect the interest of the Government. The COR shall report to the CO promptly any indication of non-compliance in order that appropriate action can be taken.

1.5.11. COS: Chief of Staff

1.5.12. CPARS: Contractor Performance Assessment Reporting System

1.5.13. Credentialing: Credentialing is the process of obtaining, verifying, and assessing the qualifications of a health care provider to provide care or services in or for the VA health care system. Credentials are documented evidence of licensure, education, training, experience or other qualifications.

1.5.14. DEA: Drug Enforcement Agency

1.5.15. EHR: Electronic Health Record - electronic health record system used by the VA

1.5.16. FSMB: Federation of State Medical Boards

1.5.17. FTE: Full Time Equivalent VA’s standard definition is for full time working the equivalent of 80 hours every two weeks, 2080 hours per year. However, providers may propose using their standard FTE definition.

1.5.18. HHS: Department of Health and Human Services

1.5.19. HIPAA: Health Insurance Portability and Accountability Act

1.5.20. ISO: Information Security Officer

1.5.21. Key Personnel: The individuals specified in this contract who are essential to work performance.

1.5.22. NPI: National Provider Identifier. NPI is a standard, unique 10-digit numeric identifier required by HIPPA. The Veterans Health Administration must use NPIs in all HIPAA-standard electronic transactions for individual (health care practitioners) and organizational entities (medical centers)

1.5.23. POP: Period of Performance

1.5.24. PPD: Purified Protein Derivative

1.5.25. PWS: Performance Work Statement

1.5.26. QA/QI: Quality Assurance/Quality Improvement

1.5.27. QASP: Quality Assurance Surveillance Plan

1.5.28. QM/PI: Quality Management/Performance Improvement

1.5.29. VETPro: is VHA’s mandatory credentialing software platform to document the credentialing of VHA health care providers. This system facilitates completion of a uniform, accurate, and complete credentials file.

1.5.30. VHA: Veterans’ Health Administration

1.5.31. VISN: Veterans Integrated Services Network

1.5.32. VISTA: Veterans Information Systems Technology Architecture

2. QUALIFICATIONS:

2.1. Staff/Facility

2.1.1. License: The Contractor’s physician(s) assigned by the Contractor to perform the services covered by this contract shall have a current license to practice medicine in any State, Territory, or Commonwealth of the United States or the District of Columbia) when services are performed onsite on VA property.

All licenses held by the key personnel working on this contract shall be full and unrestricted licenses. Contractor’s physician(s) who have current, full and unrestricted licenses in one or more states, but who have, or ever had, a license restricted, suspended, revoked, voluntarily revoked, voluntarily surrendered pending action or denied upon application will not be considered for the purposes of this contract.

2.1.2. Board Certification: All contractor’s physician(s) shall be Board Certified /Board Eligible in Interventional Radiology per the American Board of Radiology (http://www.theabr.org/). All continuing education courses required for maintaining certification must be kept up to date at all times. Documentation verifying current certification shall be provided by the Contractor to the VA COR on an annual basis for each year of contract performance.

2.1.3. Credentialing and Privileging: Credentialing and privileging is to be done in accordance with the provisions of VHA Directive 1100.20 and VHA Directive 1100.21 referenced above. The Contractor is responsible to ensure that proposed physician(s) possesses the requisite credentials enabling the granting of privileges. No services shall be provided by any Contractor’s physician(s) prior to obtaining approval by the Facility Medical Executive Board and Medical Center Director.

2.1.3.1. If a Contractor’s physician(s) and/or other contract provider(s) are not credentialed and privileged or has credentials/privileges suspended or revoked, the Contractor shall furnish an acceptable substitute without any additional cost to the government.

2.1.4. Technical Proficiency: Contractor’s physician(s) shall be technically proficient in the skills necessary to fulfill the government’s requirements, including the ability to speak, understand, read and write English fluently. Contractor shall provide documents upon request of the CO/COR to verify current and ongoing competency, skills, certification and/or licensure related to the provision of care, treatment and/or services performed. Contractor shall provide verifiable evidence of all educational and training experiences including any gaps in educational history for all contractor’s physician(s) and contractor’s physician(s) shall be responsible for abiding by the Facility's Medical Staff By-Laws, rules, and regulations (referenced herein) that govern medical staff behavior.

2.1.5. Continuing Medical Education (CME)/ Certified Education Unit (CEU) Requirements: Contractor shall provide the COR copies of current CMEs as required or requested by the facility. Contractor’s physician(s) registered or certified by national/medical associations shall continue to meet the minimum standards for CME to remain current. Contractor shall report CME hours to the credentials office for tracking. These documents are required for both privileging and re-privileging. Failure to provide shall result in loss of privileges for contractor’s physician(s) .

2.1.6. Training (ACLS, BLS, EHR, Rad/NM, and VA MANDATORY): Contractor shall meet all VA educational requirements and mandatory course requirements defined herein; all training must be completed by the contractor’s physician(s) as required by the VA.Other training may become required. VA will communicate any changes to the training requirement to the contractor.

Training (The following training is mandatory per VHACO for Contracted Physicians)
Frequency (once a year, etc)
Annual Hours
Active Threat Training
1
1
Blood Administration: Complications
1
1
Blood Administration: Administration (all contract employees who administer blood components)
1
1
Government Ethics
1
1
Hospice and Pallative Care for VA Clinicians
1
1
Military Sexual Trauma (MST) for Medical Providers
1
1
Moderate Sedation In-Service Training
1
1
Prevention of Workplace Harassment/No Fear Act
1
1
VHA MRI Safety Training Level 1 Training (all who enter MRI suites)
1
1
VA Core Values Training (ICARE Recommitment)
1
1
VA Privacy and Information Security Awareness and Rules of Behavior
1
1
VHA Privacy and HIPAA Focused Training
1
1
ACLS/BLS
1
1
Patient Safety
1
1
Patient Rights
1
1
Patient Abuse
1
1
Prevention/Management of Disruptive Behavior/Violence Prevention Level I
1
1
Suicide Prevention: Suicide Risk Management Training for Clinicians
1
1
SUX Infection Control and Bood Borne Pathogens
1
1
EHR
1
1
VISTA Imaging
1
1
Training (The following training is mandatory per VHACO for Contracted Physicians)
Frequency (once a year, etc)
Annual Hours
Active Threat Training
1
1
Blood Administration: Complications
1
1
Blood Administration: Administration (all contract employees who administer blood components)
1
1

2.1.7. STANDARD INFECTION CONTROL MEASURES (PPD, IMMUNIZATIONS, ETC.): Contractor shall provide proof of the following for physicians within five (5) calendar days after contract award and prior to the first duty shift to the COR and Contracting Officer. Tests shall be current within the past year.

2.1.7.1. TUBERCULOSIS TESTING: Contractor shall provide proof of a negative Tuberculosis Skin Test (TST) or interferon-gamma release assays (IGRA) for all Contractor’s physician(s) upon hire in accordance with CDC guidance. (This is applicable to all health care workers). A negative chest radiographic report for active tuberculosis shall be provided in cases of positive TST or IGRA results.

2.1.7.2. MEASLES, MUMPS, & RUBELLA TESTING: Contractors shall provide proof of immunity for all Contractor physicians {This is applicable to all health care workers}.

2.1.7.3. VARICELLA: Contractors shall provide proof of immunity for all Contractor physicians {This is applicable to all health care workers}.

2.1.7.4. ACELLULAR PERTUSSIS: Contractors shall provide proof of 1 dose of Tdap vaccination for all Contractor physicians {This is applicable to all health care workers}.

2.1.7.5. INFLUENZA: Contractors shall provide proof that all Contractor physicians have received the annual Influenza vaccine unless it is contraindicated. If the Contractor physician has a medical contraindication to the vaccine they shall be required to wear a mask during the Influenza season . {This is applicable to all health care workers}.

2.1.7.6. OSHA REGULATION CONCERNING OCCUPATIONAL EXPOSURE TO BLOODBORNE PATHOGENS: Contractor shall provide evidence of completing and passing generic self-study blood-borne pathogen training for all Contractor’s physician(s) {This is applicable to all health care workers}; provide their own Hepatitis B vaccination series and hepatitis B surface antigen test results following the hepatitis B vaccination series; maintain an exposure determination and control plan; maintain required records; and ensure that proper follow-up evaluation is provided following an exposure incident.

2.1.7.7. The facility shall notify the Contractor of any significant communicable disease exposures as appropriate. Contractor shall adhere to current CDC/HICPAC Guideline for Infection Control in health care personnel ( as published in American Journal for Infection Control- AJIC 1998; 26:289-354 http://www.cdc.gov/hicpac/pdf/InfectControl98.pdf) for disease control. Contractor shall provide follow up documentation of clearance to return to the workplace prior to their return.

2.1.8. National Provider Identifier (NPI): NPI is a standard, unique 10-digit numeric identifier required by HIPAA. The Veterans Health Administration must use NPIs in all HIPAA-standard electronic transactions for individual (health care practitioners) and organizational entities (medical facilities). The Contractor shall have or obtain appropriate NPI and if pertinent the Taxonomy Code confirmation notice issued by the Centers for Medicare and Medicaid Services (CMS) National Plan and Provider Enumeration System (NPPES) be provided to the Contracting Officer with the proposal.

2.1.9. Conflict of Interest: The Contractor and all contractor’s physician(s) are responsible for identifying and communicating to the CO and COR conflicts of interest at the time of proposal and during the entirety of contract performance. At the time of proposal, the Contractor shall provide a statement which describes, in a concise manner, all relevant facts concerning any past, present, or currently planned interest (financial, contractual, organizational, or otherwise) or actual or potential organizational conflicts of interest relating to the services to be provided. The Contractor shall also provide statements containing the same information for any identified consultants or subcontractors who shall provide services. The Contractor must also provide relevant facts that show how it’s organizational and/or management system or other actions would avoid or mitigate any actual or potential organizational conflicts of interest. These statements shall be in response to the VAAR provision 852.209-70 Organizational Conflicts of Interest and fully outlined in response to the subject attachment in Section D of the solicitation document.

2.1.10. Citizenship related Requirements:

2.1.10.1. The Contractor certifies that the Contractor shall comply with any and all legal provisions contained in the Immigration and Nationality Act of 1952, As Amended; its related laws and regulations that are enforced by Homeland Security, Immigration and Customs Enforcement and the U.S Department of Labor as these may relate to non-immigrant foreign nationals working under contract or subcontract for the Contractor while providing services to Department of Veterans Affairs patient referrals;

2.1.10.2. While performing services for the Department of Veterans Affairs, the Contractor shall not knowingly employ, contract or subcontract with an illegal alien; foreign national non-immigrant who is in violation their status, as a result of their failure to maintain or comply with the terms and conditions of their admission into the United States. Additionally, the Contractor is required to comply with all “E-Verify” requirements consistent with “Executive Order 12989” and any related pertinent Amendments, as well as applicable Federal Acquisition Regulations.

2.1.10.3. If the Contractor fails to comply with any requirements outlined in the preceding paragraphs or its Agency regulations, the Department of Veterans Affairs may, at its discretion, require that the foreign national who failed to maintain their legal status in the United States or otherwise failed to comply with the requirements of the laws administered by Homeland Security, Immigration and Customs Enforcement and the U.S Department of Labor, shall be prohibited from working at the Contractor’s place of business that services Department of Veterans Affairs patient referrals; or other place where the Contractor provides services to veterans who have been referred by the Department of Veterans Affairs; and shall form the basis for termination of this contract for breach.

2.1.10.4. This certification concerns a matter within the jurisdiction of an agency of the United States and the making of a false, fictitious, or fraudulent certification may render the maker subject to prosecution under 18 U.S.C. 1001.

2.1.10.5. The Contractor agrees to obtain a similar certification from its subcontractors. The certification shall be made as part of the offerors response to the RFP using the subject attachment in Section D of the solicitation document.

2.1.11. Annual Office of Inspector General (OIG) Statement: In accordance with HIPAA and the Balanced Budget Act (BBA) of 1977, the Department of Health and Human Services (HHS) Office of Inspector General (OIG) has established a list of parties and entities excluded from Federal health care programs. Specifically, the listed parties and entities may not receive Federal Health Care program payments due to fraud and/or abuse of the Medicare and Medicaid programs.

2.1.11.1. Therefore, Contractor shall review the HHS OIG List of Excluded Individuals/Entities on the HHS OIG web site at http://oig.hhs.gov/exclusions/index.asp to ensure that the proposed contractor’s physician(s) are not listed. Contractor should note that any excluded individual or entity that submits a claim for reimbursement to a Federal health care program, or causes such a claim to be submitted, may be subject to a Civil Monetary Penalty (CMP) for each item or service furnished during a period that the person was excluded and may also be subject to treble damages for the amount claimed for each item or service. CMP’s may also be imposed against the Contractor that employ or enter into contracts with excluded individuals to provide items or services to Federal program beneficiaries.

2.1.11.2. By submitting their proposal, the Contractor certifies that the HHS OIG List of Excluded Individuals/Entities has been reviewed and that the Contractors are and/or firm is not listed as of the date the offer/bid was signed.

2.2. Clinical/Professional Performance: The qualifications of Contractor personnel are subject to review by VA Medical Facility COS or his/her clinical designee and approval by the Medical Center Director as provided in VHA Directive 1100.20 and VHA Directive 1100.21. Clinical/Professional performance monitoring and review of all clinical personnel covered by this contract for quality purposes will be provided by the facility COS and/or the Chief of the Service or his designee. A clinical COR may be appointed, however, only the CO is authorized to consider any contract modification request and/or make changes to the contract during the administration of the resultant contract.

2.3. Non Personal Healthcare Services: The parties agree that the Contractor and all contractor’s physician(s) shall not be considered VA employees for any purpose.

2.4. Indemnification: The Contractor shall be liable for, and shall indemnify and hold harmless the Government against, all actions or claims for loss of or damage to property or the injury or death of persons, arising out of or resulting from the fault, negligence, or act or omission of the Contractor, its agents, or employees.

2.5. Prohibition Against Self-Referral: Contractor’s physicians are prohibited from referring VA patients to contractor’s or their own practice(s)

2.6. Inherent Government Functions: Contractor and Contractor’s physician(s) shall not perform inherently governmental functions. This includes, but is not limited to, determination of agency policy, determination of Federal program priorities for budget requests, direction and control of government employees (outside a clinical context), selection or non-selection of individuals for Federal Government employment including the interviewing of individuals for employment, approval of position descriptions and performance standards for Federal employees, approving any contractual documents, approval of Federal licensing actions and inspections, and/or determination of budget policy, guidance, and strategy.

2.7. No Employee status: The Contractor shall be responsible for protecting Contractor’s physician(s) furnishing services. To carry out this responsibility, the Contractor shall provide or certify that the following is provided for all their staff providing services under the resultant contract:

2.7.1. Workers’ compensation

2.7.2. Professional liability insurance

2.7.3. Health examinations

2.7.4. Income tax withholding, and

2.7.5. Social security payments.

2.8. Tort Liability: The Federal Tort Claims Act does not cover Contractor or contractor’s physician(s). When a Contractor or contractor’s physician(s) has been identified as a provider in a tort claim, the Contractor shall be responsible for notifying their legal counsel and/or insurance carrier. Any settlement or judgment arising from a Contractor’s (or contractor’s physician(s)) action or non-action shall be the responsibility of the Contractor and/or insurance carrier.

2.9. Key Personnel:

2.9.1. The VA Full Time Equivalency (FTE) for the services required is defined by the VA as a minimum of 80 hours every two weeks and does not include holidays.

2.9.2. The minimum number of Board Certified/Board Eligible physicians to staff Interventional Radiology on a daily basis (be on site) is 1.0 FTE as defined in paragraph Hours of Operation in this section.

2.9.3. The Contractor shall be responsible for providing coverage to the VA during periods of vacancies of the Contractor’s personnel due to sick leave, personal leave, vacations and additional coverage as required. The contractor will be responsible for providing on-call/call back services during off duty hours as outlined in the Hours of Operation. In the event a scheduled physician is unable to complete an assigned shift, the contractor shall provide replacement physician coverage within 2 hours and notify the Contracting Office Representative (COR) immediately of the schedule change.

2.9.4. Personnel Substitutions: During the first ninety (90) calendar days of performance, the Contractor shall make NO substitutions of key personnel unless the substitution is necessitated by illness, death or termination of employment. The Contractor shall notify the CO, in writing, within 7 calendar day(s) after the occurrence of any of these events and provide the information required below. After 90 days, the Contractor shall submit the information required below to the CO at least 30 calendar days prior to making any permanent substitutions contingent on approval from the .

2.9.4.1. The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the CO. Proposed substitutes shall have comparable qualifications to those of the persons being replaced. The CO will notify the Contractor within 14 calendar days after receipt of all required information of the decision on the proposed substitutes. The contract will be modified to reflect any approved changes of key personnel.

2.9.4.2. For temporary substitutions where the key person shall not be reporting to work for the day, the Contractor shall provide a qualified replacement for the key person. The substitute shall have comparable qualifications to the key person. Any period exceeding two weeks will require the procedure as stated above.

2.9.4.3. The Government reserves the right to refuse acceptance of any Contractor personnel at any time after performance begins, if personal or professional conduct jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing directed tasks, or other conduct resulting in formal complaints by patient or other staff members to designated Government representatives. Standards for conduct shall mirror those prescribed by current federal personnel regulations. Should the VA COS or designee show documented clinical problems or continual unprofessional behavior/actions with any Contractor’s physician(s), s/he may request, without cause, immediate replacement of said Contractor’s physician(s). The CO and COR shall deal with issues raised concerning Contractor’s physician(s) conduct. The final arbiter on questions of acceptability is the CO.

2.9.4.4. Contingency Plan: Because continuity of care is an essential part of the Facility’s medical services, The Contractor shall have a contingency plan in place to be utilized if the Contractor’s physician(s) leaves Contractor’s employment or is unable to continue performance in accordance with the terms and conditions of the resulting contract.

3. VA HOURS OF OPERATION/SCHEDULING:

3.1. VA Business Hours: The James J Peters Medical Center Interventional Radiology Section is open Monday through Friday, 8:00am - 4:30pm. The IR department provides service 24hrs/7 day a week with on-site clinical hours and on-call emergency coverage.

3.1.1. Patients must be seen by a contractor’s physician(s) on-site at the facility in a timely manner in accordance with VA Rules and Regulations on clinic wait times and consult/order completion. Contractor shall notify the COR at least monthly about any obstacles to meeting this performance measure.

3.1.2. Contractor’s physician(s) shall be available and present in the Interventional Radiology department during normal James J Peters Medical Center Interventional Radiology clinic hours, James J Peters Medical Center which will be established, and may be revised, as deemed appropriate for patient care by the Chief of Staff. The minimum number of physicians to be onsite daily is one (1). Routine clinic hours are 8:00 am-4:30 pm. Routine clinic hours must be extended if there is a clinical need for interventional radiology services. Contracted physican (s) shall report at a minimum of fifteen minutes prior to starting of each shift scheduled.

3.1.3. Off-hours Coverage: Contractor must make the contractor’s physician(s) available on-call during all hours when the James J Peters Medical Center Interventional Radiology Section is closed, including evenings, weekends and holidays.

3.1.3.1. On-call contractor’s physician(s) must be available at all times for phone consultations with VA residents and physicians.

3.1.3.2. On-call providers must be available within 15 minutes by phone and on-site within 60 minutes.

3.2. Federal Holidays: The following holidays are observed by the Department of Veterans Affairs:

· New Year’s Day

· President’s Day

· Martin Luther King’s Birthday

· Memorial Day

· Juneteenth

· Independence Day

· Labor Day

· Columbus Day

· Veterans Day

· Thanksgiving

· Christmas

· Any day specifically declared to be a national holiday

3.3. Cancellations:

3.3.1. Unless a state of emergency has been declared or clinics are otherwise cancelled by the VAMC, the Contractor shall be responsible for providing services.

3.3.2. In case the clinics are cancelled due to unavaoidable state of emergency, the patients scheduled for routine and elective procedures for that time must be rescheduled to the next available appointments for the patients to receive the services…

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