Northport water sampling QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored?

• How monitoring will take place?

• Who will conduct the monitoring?

• How will monitoring efforts and results be documented?

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis.

However, the Government will coordinate changes with the contractor through modifications. Updates must ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original

QASP and revisions will be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel will oversee and coordinate surveillance activities.

A. Contracting Officer (CO)

The CO will ensure performance of all necessary actions for effective contracting, ensure compliance with the order terms, and safeguard the interests of the United States in the contractual relationship. The CO will also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned Administrative Contracting Officer: Jacob Burg

B. Contracting Officer’s Representative (COR)

The COR is responsible for technical administration of the contract and will ensure proper

Government surveillance of the contractor’s performance. The COR will keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Assigned COR: Julia Kolmakova

3. CONTRACTOR REPRESENTATIVES

The following employee(s) of the contractor serve as the contractor’s program manager for this contract.

Primary Contact:

Alternate Contact:

4. PERFORMANCE STANDARDS

The contractor is responsible for performance of all terms and conditions of the contract. CORs will provide quarterly reports to the CO reflecting performance on this plan and all other aspects of the contract. The performance standards outlined in this QASP will be used to establish the contractor’s past performance rating.

5. METHODS OF QA SURVEILLANCE

The COR will use the surveillance method listed below in the administration of this QASP.

6. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale will be used to determine a positive, neutral, or negative outcome. The following ratings will be used:

Required

Service

Standard Acceptable

Quality

Level

Surveillance

Method

Incentive

Collect and analyze well water samples.

The laboratory processing the well water samples must meet the minimum monitoring requirements mandated by Federal Safe

Drinking Water Act.

100% COR monitors performance being met.

Favorable performance evaluation.

Analysis reports Contractor to provide accurate analysis reports.

100% COR to review submitted report.

Favorable performance evaluation.

EXCEPTIONAL Performance meets contract requirements and exceeds many to the

Government’s benefit. The contract performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

VERY GOOD

Performance meets contract requirements and exceeds some to the

Government’s benefit. The contract performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

SATISFACTORY

Performance meets contract requirements. The contract performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

MARGINAL

Performance does not meet contract requirements. The contract performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

UNSATISFACTORY

Performance does not meet most contract requirements and recovery is not likely in a timely manner. The contract order performance of the element or sub-element being assessed contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

7. DOCUMENTING PERFORMANCE

ACCEPTABLE PERFORMANCE: The Government will document positive performance. Any report may become a part of the supporting documentation for any task order action by preparing annual past performance using CONTRACTOR PERFORMANCE ASSESSMENT REPORT (CPAR).

UNACCEPTABLE PERFORMANCE: When the contract order does not meet the acceptable quality level, the CO will inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case, the CO shall document the discussion and place it in the contract file.

If the CO and COR determine formal written communication is required, the COR will prepare a Contract

Discrepancy Report (CDR), present it to the CO for review and who will in turn present it to the contractor’s program manager.

The contractor will acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor will correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after the receipt the contractor must present this corrective action plan to the CO. The Government will review the contractor’s corrective action plan to determine acceptability. The CO will also assure that the contractor receives impartial, fair, and equitable treatment. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance and the acceptability of the Contractor’s corrective action plan.

Any CDRs may become part of the supporting documentation for any task order action deemed necessary by the CO. Sample CDR on the last page.

8. CONTRACTOR ACKNOWLEDGEMENT OF QASP

SIGNED:

CONTRACTOR NAME/TITLE DATE

CONTRACT DISCREPANCY REPORT

1. CONTRACT NUMBER 2. REPORT NUMBER FOR THIS DISCREPANCY

3. TO: (Contracting Officer) 4. FROM: (Name of COR)

5. DATES

a. CDR PREPARED

b. RETURNED BY

CONTRACTOR:

c. ACTION COMPLETE

6. DISCREPANCY OR PROBLEM (Describe in detail. Include reference to PWS Directive; attach continuation sheet if necessary.)

7. SIGNATURE OF COR Date:

8. SIGNATURE OF CONTRACTING OFFICER Date:

9a. TO (Contracting Officer) 9a. FROM (Contractor)

10. CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION, AND ACTIONS TO

PREVENT RECURRENCE. (Cite applicable quality control program procedures or new procedures.

Attach continuation sheet(s) if necessary.)

11. SIGNATURE OF CONTRACTOR REPRESENTATIVE Date:

12. GOVERNMENT EVALUATION. (Acceptance, partial acceptance, reflection. Attach continuation sheet(s) if necessary.)

13. GOVERNMENT ACTIONS (Acceptance, partial acceptance, reflection. Attach continuation sheet(s) if necessary.)

14. CLOSE OUT

NAME TITLE SIGNATURE DATE

CONTRACTOR

NOTIFIED

COR

CONTRACTING

OFFICER