RFIs 36C24126Q0639 Wayfinding Questions.pdf

RFIs 36C24126Q0639 – Interior Wayfinding Signage

1. Pre-quotation site visit “Will the VA conduct or permit a pre-quotation site visit/walkthrough? If yes, please provide the date, time, registration requirements, and point of contact. If no pre-quotation site visit will be conducted, please confirm that the required site review/field verification is a post-award activity.”

a. A Site visit will be conducted September 11, 2026 at 1PM EST.

2. Existing plans, drawings, and sign locations

“Please provide any available floor plans, existing sign location plans, wayfinding plans, message schedules, sign inventories, photographs, mounting details, or other documents identifying existing and proposed signage locations.”

a. Floor plans attached.

3. Sign dimensions and configurations

“Other than the dimensions expressly stated in the solicitation, please provide the required dimensions, configurations, mounting methods, materials, and salient characteristics for each sign type identified under CLINs 0001 through 0005. If final dimensions are to be established by the contractor after field verification, please confirm.”

a. We are looking for expert advice and recommendations on all of the above.

4. Basis of Design

“Section 3.1 requires signage to be brand-name-or-equal to the VA-approved Basis of Design. Please identify the Basis of Design manufacturer, product line/system, model numbers if applicable, material specifications, finishes, drawings, photographs, and salient characteristics that will be used to evaluate an equal solution.”

a. Can I eliminate this as it is not relic – VA-PG 18-10.

5. Physical samples

“Section 3.8 identifies physical material samples as a Deliverable/Bid Requirement, while Section 3.4 requires material samples before fabrication. Please confirm whether physical samples must accompany the initial quotation or are required only from the awardee during the post-award design/submittal process. If samples are required with the quotation, please specify the required sample types, dimensions, quantity, labeling, and delivery address.”

a. 3.4 is correct, section 3.8 has been revised for clarification. Physical material samples are required post-award.

6. Concept designs and 3D renderings “Please confirm whether the concept designs and 3D renderings identified in Section 3.8 must be submitted with the quotation or are post-award design deliverables. If required with the quotation, please identify the required level of detail and which sign types/locations must be depicted.”

a. Sample concept designs and 3D renderings are required prior to award.

7. Electronic directories “Please provide the manufacturer/model, dimensions, hardware/software configuration, photographs, and any available interface or content requirements for the existing electronic directories at the three main entrances. Please clarify the expected meaning of ‘integrated into the overall wayfinding design’ and whether electronic hardware/software modification is included in the contractor's scope.”

a. This requirement has been removed.

8. Quantities – where is the Schedule of Line Items they are referring to?

“The SOW refers to the listed quantities as estimated, while the Schedule of Line Items provides specific quantities. Please confirm whether the CLIN quantities are the firm quantities upon which quotations should be priced, and explain how quantity increases or decreases discovered during field verification will be handled.”

a. Bids shall be based on the quantities listed under the schedule of line items.

The quantities listed are an estimation of the signs required to fulfill the program needs. The quantities listed are subject to change based on post award evaluation and recommendations.

9. Nonmanufacturer Rule / subcontracting classification — critical for CVP “The solicitation assigns NAICS 339950, Sign Manufacturing, and incorporates FAR 52.219-33, Nonmanufacturer Rule, while VAAR 852.219-75 identifies the limitation on subcontracting as Services. Please confirm the Government's intended classification of this acquisition for limitations-on-subcontracting purposes and whether FAR 52.219-33 applies to this requirement.”

a. FAR 52.219-33, Nonmanufacturer Rule – Removed.

10. Past performance — critical for CVP “Please also confirm whether the Government will consider relevant past performance of proposed major subcontractors/team members in assessing the Quoter's likelihood of successful performance.”

a. PAST Performance is included

11. Installation crew certifications

“Section 3.8 identifies a detailed installation plan, including crew certifications, as a Bid Requirement, while Section 3.6 states that training records shall be provided to the COR before installation begins. Please confirm whether OSHA 10-hour certificates and other crew training documentation must accompany the quotation or may be provided by the awardee before installation.”

a. All contractor training requirements must be provided prior to award.

12. Quotation deadline “The solicitation states that quotations are due September 7, 2026 at 3:00 PM ET.

Section 3.9 identifies Labor Day as a Federal holiday. Please confirm the actual quotation due date and time.”

a. Solicitation has been extended and are due September 16, 2026 at 5:00 PM

EST.

13. Sign-Type Drawings and Specifications Please provide drawings or additional specifications for each sign type listed under CLINs 0001–0005, including overall dimensions, message capacity, materials, construction, mounting method, finish, typography, graphic requirements, and applicable tactile/Braille requirements. Only the 9-inch-by-36-inch overhead department sign currently includes a stated size.

a. Sample drawings are attached and a site visit will be held September 11, 2026 at 1PM EST.

14. Floor Plans and Existing Signage Information Please provide current floor plans for the seven-story main hospital building, along with any available existing sign location plans, sign inventories, message schedules, department listings, wayfinding studies, or photographs that would assist offerors in evaluating the required programming, removals, and installation.

a. Floor plans are attached. Vendor shall provide design recommendations.

15. Exterior and Retained Interior Signage The SOW requires the new interior signage to coordinate with existing exterior signage and retained interior signage. Please provide photographs, drawings, finish specifications, graphic standards, and other information defining the signage with which the new system must coordinate.

a. Images of the exterior signs are attached. Vector files of graphics can be provided to awarded vendor.

16. Quantities and Limits of the Firm-Fixed-Price Scope Please confirm whether the 232 signs identified in the CLIN schedule represent the full and complete contract quantity. The SOW describes the quantities as “estimated” and states that the work “includes, but is not limited to” the listed sign categories. Please explain how increases, decreases, or newly identified sign requirements resulting from programming will be addressed.

a. Pricing should be based on the quantity listed under the Schedule of Line Items. The quantities listed are an estimation of the signs required to fulfill the program needs. The quantities listed are subject to change based on post award evaluation and recommendations.

17. ADA Call-Out Signage Section 3.1 requires ADA call-outs at all applicable public spaces. Please clarify whether these signs are included within the quantities under CLINs 0001–0005 or represent an additional, presently unquantified requirement. If separate, please provide the anticipated types and quantities.

a. Only the Stairs and Restrooms are required to have braille. CLINs 0002 and 0004.

18. CLIN 0005 Description

CLIN 0005 identifies 50 “To Waiting Room/Exit” signs, while Section 3.3 identifies 50 “To Waiting Room/Check-out” signs. Please confirm the intended destinations and scope for this sign type.

a. CLIN 0005 “To Waiting Room/Exit” and “To Waiting Room/Check-out” under section 3.3 are referring to the same type of signage required. The design of the name and type to signage used will be deferred to the awardee.

19. Electronic Directory Integration The SOW requires the contractor to propose how the existing electronic directories at the three main entrances can be integrated into the overall wayfinding design.

Please clarify whether the contractor is only required to provide design recommendations or whether the contract includes modifying, programming, supplying, or integrating electronic-directory hardware or software. Please also provide the manufacturer, model, configuration, and current content-management information for the existing directories.

a. This requirement is no longer required.

20. Quotation Versus Post-Award Deliverables Section 3.8 is titled “Deliverables / Bid Requirements” and lists concept designs, 3D renderings, physical material samples, a detailed installation plan, and crew certifications. Please clarify which of these items must accompany the quotation and which are required as post-award submittals.

a. Section 3.8 has been updated for clarity.

21. Pre-Quotation Site Visit Because the contractor must price field verification, existing-sign removal, wall repair, mounting conditions, overhead installation, access requirements, and phasing, will the VA conduct an optional or organized pre-quotation site visit? If not, please provide sufficient photographs and existing-condition information for offerors to evaluate these requirements.

a. Yes the VA will hold a site visit on September 11, 2026 at 1PM EST.

22. Existing-Sign Removal Quantities Please provide the approximate number, types, dimensions, locations, and mounting conditions of the existing signs to be removed. Please also identify any signs that must remain operational until immediately before installation of their replacements.

a. All existing signs must remain operational until replacements are installed.

An estimated quantity is listed under the Schedule of Line Items and are subject to change based on post award evaluation and recommendations.

23. Wall Preparation, Repair, and Painting Section 3.3 requires the contractor to perform wall preparation and repair and states that the VA will supply paint. Section 3.7 indicates that VA painters will perform preparation and painting between removal and installation. Please clarify the respective responsibilities of the contractor and VA for patching, surface repair, preparation, paint supply, and painting.

a. The VA will provide the paint supply while the vendor will perform the wall preparation and repair.

24. After-Hours Installation The SOW states that overhead signage in main hallways shall be removed and installed after business hours, while normal installation hours are Monday through Friday, 7:00 a.m.–4:30 p.m. Please confirm the required after-hours work periods and whether additional sign types or locations will also require evening or weekend installation.

a. Wall mounted signs can be done during normal business hours.

b. Overhead signs in hallways must be done after hours. After hours work shall be completed between the hours of 4:30 – 8PM; and will be scheduled in advance with the VA Interior Designer.

25. 100% Design Milestone and Performance Period The schedule establishes deadlines for the 25% and 50% design submissions but does not state when the 100% submission is due. Please provide the required deadline for the 100% design package and confirm whether delays in VA review, approvals, requested revisions, or facility decisions will result in a corresponding extension of the 24-week performance period.

a. The program office and Vendor will agree on a specified date when 100% of the design package is required once the 50% design threshold has been achieved. The entire project is required to be completed within 24 weeks/6 Months from date of award.

26. Applicable Wage Determination Please provide the complete Wage Determination 2015-4019, Revision 34, referenced in Section 5, and confirm which labor classifications the VA expects to apply to sign removal, wall repair, delivery, and installation.

a. Wage determination is attached to the original solicitation. Wage determinations can also be found under SAM.gov.

b. Labor Classifications:

i. 23130 - Carpenter, Maintenance 29.47

ii. 23760 - Painter, Maintenance 23.88

27. Quotation Deadline The quotation deadline is stated as Monday, September 7, 2026, at 3:00 PM Eastern.

Because September 7 is Labor Day, please confirm whether the quotation deadline is correct or will be extended to the next Government business day.

a. Solicitation will be extended with quotes due September 16, 2026 at 5:00PM

EST.

28. Section 3.1 states

That the signage solution must be “brand-name-or-equal to the Basis of Design signage system currently VA-approved.” However, we were unable to identify the manufacturer or product line of the referenced Basis of Design system in the solicitation.

a. This requirement has been removed.