36C24123Q0873.docx

36C24123Q0873

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1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C24123Q0873 09-18-2023 Divianna Mathurin 914-325-3258 09-22-2023

3PM

EDT

Department of Veterans Affairs Network Contracting Office 1 950 Campbell Avenue West Haven CT 06516 X X 541430 $9 Million N/A X Department of Veteran Affairs VISN 1: New England Healthcare System 200 Springs Road Bedford MA 01730 Department of Veterans Affairs Network Contracting Office 1 950 Campbell Avenue West Haven CT 06516

Department of Veterans Affairs Financial Services Center Invoices to be Submitted Electronically in accordance with VAAR 852.232-72 https://www.fsc.va.gov/einvoice.asp 1-877-353-9791 See CONTINUATION Page The purpose of this solicitation is to award a firm-fixed contract including (4) option years to one contractor to provide Veterans and visitors with easy-to-read guides with easy-to-read guides with accurate map rendering of the VA campus. The goal of this project is to enhance the wayfinding ability of Veterans and visitors in the VISN 1 VA New England Healthcare System. Vendor will be selected by the best wayfinding experience for each campus with VISN 1.

Period of Performance: (1) Base Year + (4) Option Years.

Wage Determinations will apply, see Section D.

Please follow the statement of work to meet the necessary criteria to provide this requirement.

See CONTINUATION Page X X Gail Grundy Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C241 Department of Veterans Affairs Network Contracting Office 1 950 Campbell Avenue West Haven CT 06516

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

https://www.fsc.va.gov/einvoice.asp

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

36C24123Q0873

B.2 STATEMENT OF WORK

VISN 1: New England Healthcare System Design and Create Visitor Guides, “You are Here” Maps and Interactive Map on the Web/Mobile

Objective:

The goal of this project is to enhance the wayfinding ability of Veterans and visitors in the VISN 1 VA New England Healthcare System. The objective of the project is to provide Veterans and visitors with easy-to-read guides with accurate map rendering of the campus. Also prior to visiting an individual campus, patients would be able to go to each VA Medical Center’s website and see an interactive map. The interactive map would show each Veteran, visitor and new employee where to park, what entrance to go in and where the department is located in the hospital. The Veterans and visitors must see the same floor design that they see on the interactive map on the web as they will see in hard copy format when they arrive to each campus. This provides consistency in the entire wayfinding experience. This will ensure a more positive patient experience.

Scope of Project:

Vendor to conduct site visits to each campus to access best wayfinding approach at each campus within VISN 1.

Vendor to participate in conference calls at each VA as needed Vendor to create aerial photographs of each campus for map rendering Vendor to create layout, design and development of each campus map to create the following wayfinding solutions:

- Interactive Map on the Desktop/Mobile

- “You are Here” Floor Banner w/QR Code for easy access to Interactive Map

- 8 or 12-Page Campus Booklet w/QR Code for easy access to Interactive Map -Front/Back 8-1/2” x 11” Tear Off Campus Map w/QR Code for easy access to Interactive Map

- “You are Here” Wall Maps with QR Codes for easy access to Interactive Map

Selection Criteria:

Vendor will be selected by the best wayfinding experience for each campus with VISN 1. This vendor will have extensive experience in producing Campus Maps for VA Medical Centers. We will look to them for advice, recommendations, what has worked best in other locations and best easy-to-read campus map designs.

Site Visit Vendor to meet with appropriate medical center staff during a medical center visit and review mapping conditions at each VA Medical Center. Each campus will email required floor plans (pdf) to vendor 2 weeks prior to site visit.

Aerial Photographs Aerial photographs will be taken by vendor’s photographer. Specific date to be mutually agreed upon on a clear day to enable good photography, while flying the perimeter of the hospital campus at multiple altitudes. A CD containing all of the high-resolution images become the property of each VA Medical Center delivered to contracting officer’s technical representative (COTR).

Scope: To provide wayfinding solutions to the following VA Medical Centers:

1. Bedford VA Medical Center To include the following wayfinding solutions:

2. Central Western Mass Health Care System To include the following wayfinding solutions:

Pricing for Option 1, 2, 3, 4 Year for Maintenance Subscription

3. VA Connecticut Healthcare System – West Haven To include the following wayfinding solutions:

Pricing for Option 1, 2, 3, 4 Year for Maintenance Subscription

4. VA Connecticut Healthcare System – Newington To include the following wayfinding solutions:

Yearly Maintenance Subscription (To be included in West Haven)

5. Togus VA Medical Center To include the following wayfinding solutions:

Pricing for Option 1, 2, 3, 4 Year for Maintenance Subscription

6. VA Manchester Healthcare System – Newington To include the following wayfinding solutions:

Pricing for Option 1, 2, 3, 4 Year for Maintenance Subscription

7. Providence VA Medical Center To include the following wayfinding solutions:

Pricing for Option 1, 2, 3, 4 Year for Maintenance Subscription

8. White River Junction VA Medical Center To include the following wayfinding solutions:

Pricing for Option 1, 2, 3, 4 Year for Maintenance Subscription

9. Boston VA Healthcare System – Jamica Plain To include the following wayfinding solutions:

Yearly Maintenance Subscription (Currently under contract with current vendor)

10. Boston VA Healthcare System – Brockton To include the following wayfinding solutions:

Yearly Maintenance Subscription (Included Base Year)

11. Boston VA Healthcare System – West Roxbury To include the following wayfinding solutions:

Yearly Maintenance Subscription (Currently under contract with current vendor)

Each Wayfinding Solution must consist of the following criteria:

Interactive Map on the Web Features of the Desktop Interactive will include:

· Interactive 3-D Rendering and Floor Plans.

· Point A to Point B Navigation for mobile/desktop devices.

· QR Code Technology to direct Veterans to interactive map.

· QR Code technology to pre-populate Point A for the Veteran (upon client request).

· Standard HTML5 (Compatible on HTML5 browsers)

· Show Veterans and visitors the best entrance and parking areas based on their destination (desktop).

· Provide route markers through our hospital, showing patients how to get to their requested destination.

· Incorporate specialty service information, static pictures, videos and hyperlinks (desktop/mobile).

· Use roll-overs to display instant information for a building (desktop).

· Help patients become more comfortable with the logistics of your facility, increasing the Patient Experience.

· Each floor design on the interactive map will be identical to the hard copy maps that are provided to each VA Medical Center. Blueprints are not acceptable on the interactive map but the same floor designs which are visually pleasing and easy to understand.

· Floor maps and directions can be printed (B&W or color) so the Veteran and visitor can bring the map with them to see exactly how to get to the department.

· Veteran and visitors will be able to send the images of the floors to their mobile phone as they view the interactive map on the desktop version. The phone number will not be distributed or collected for any other purpose.

· Yearly Software Maintenance Subscription will be offered to each VA Medical Center to include the following:

· Software updates as part of the maintenance subscription

· Software to remain on the vendors server in order to perform edits very quickly

· All edits made to the interactive map on the web will also be made to the hard copy maps at the same time. This will ensure that reprints will have the latest changes to the campus maps.

· 10 hours of edits per year are included in yearly software maintenance subscription.

· The maintenance subscription will be made available for at least 7 years.

“You are Here” Floor Banner with QR Code for easy access to Interactive Map and for the promotion of the Interactive Map Wayfinding Solution.

· The “You are here” floor banner is designed to quickly and easily help the Veterans find where they are located when they enter the hospital.

· “You are Here” labels are clearly marked on the floor banner.

· The “You are Here” Floor Banner will have a QR Code that the Veteran can scan to their phone without any downloads. It will start the Veteran at that location and direct them anywhere in the hospital they desire.

8-1/2” x 11” Front and Back Campus Map with QR Code to include:

Each medical center will dictate to vendor what is most important to place on the maps since there is limited space on the 8-1/2” x 11” piece of paper.

12-Page Booklet to include a QR Code to include:

· Attractive cover design (typically, the cover design incorporates a medical center photo or a grouping of photos depicting various hospital scenes and activities)

· Exterior 3-D rendering of hospital campus, including parking areas with lines, hospital entrances clearly marked, building labels where necessary, etc.

· As needed interior floor plans depicting primary destinations (with location text labels) and wayfinding features (corridors, elevators, stairwells, vending, restrooms, telephones, etc.)

· Alphabetical listing of primary and secondary location/services

· Ancillary hospital/visitor information (visiting hours, smoking/cell phone policy, parking information, cafeteria/gift shop hours, etc.)

· Vicinity map depicting interstate highways, major and secondary thoroughfares, prominent landmarks, hospital clinics (CBOC’s), etc.

· QR Code is included to provide easy access to interactive map.

“You are Here” Wall Maps

· Each wall map is designed to quickly and easily help our Veterans find where they are located on each floor.

· Each wall map is oriented correctly by turning the map if needed.

· Each wall map is to clearly state “You are Here” label.

· The “You are Here” Wall Map will have a QR Code that the Veteran can scan to their phone without any downloads. It will start the Veteran at that location and direct them anywhere in the hospital they desire.

Proofs Vendor creates layout, design and development of a full color visitor map in the following formats as 1st proofs which will be delivered to each VA Medical Center for review:

· 3 - Hard Copy – 8-1/2” x 11” front and back maps. All future proofs will be sent digitally through email.

· 3 – Hard Copy – 8- or 12-Page Booklets. All future proofs will be sent digitally through email.

Template File Template formatted as a high-resolution PDF becomes the property of each VA Medical Center, must be delivered to each VA Medical Center within 30 days of final proof acceptance by each VA Medical Center team. Vendor retains copy of Illustrator file.

Government Furnished Equipment and Government Furnished Information Each VA Medical Center will provide floor plans for the vendor Security Vendor during on-site visit will obtain visitors badge from Security Office.

Place of Performance Aerial photographs and vendor on-site visit will occur at each VA Medical Center, all other work will be conducted at the vendor’s place of work.

Past performance (relevant work within the last three years on project of a similar size and scope) Past Performance – Provide a list of six (6) hyperlinks accessible to the public, leading to six (6) individual, fully functional, interactive maps your company has developed for facilities of like size and area as our VA Hospital within the past three (3) years. Include the name, address, contact person who is responsible for the administration of the contract and telephone number for each reference.

Capabilities Statement – Contractor shall provide a written statement on their capabilities to meet the requirements of the Statement of Work. Contractor shall indicate and provide proof they are capable of providing the following requirements:

· Contractor shall provide proof or link that demonstrates ability to include pictures, videos and corresponding texts embedded in the interactive map.

· Contractor shall provide proof or link that demonstrates ability to visually indicate route for single and multiple primary destination.

· Contractor shall indicate if they are able to provide hard copy maps. Contractor is to provide examples of hard copy booklets, front and back 8-1/2” x 11” campus maps and other examples produced for other VA Medical Centers.

· Web application is compatible with mobile devices and there is no download needed (Android and iOS operating systems)

· Offerors who fail to complete or submit required documentation may not be considered for award.

Privacy Language for Statement of Work (SOW) Contactor policies and procedures shall comply with all VA Privacy & Security, the Privacy Act and Health Insurance Portability and Accountability Act (HIPAA).

Records Management Language for Statement of Work (SOW):

The following standard items relate to records generated in executing the contract and should be included in a typical procurement contract:

1. Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228.

1. Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

1. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

1. Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.

1. Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract.

1. The Government Agency owns the rights to all data/records produced as part of this contract.

1. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

1. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.].

1. No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

1. Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

BEDFORD VA HEALTH CARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR) Contract Period: Base POP Begin: 09-29-2023 POP End: 09-28-2024 PRINCIPAL NAICS CODE: 541430 - Graphic Design Services PRODUCT/SERVICE CODE: T016 - Photo/Map/Print/Publication - Audio/Visual

CENTRAL WESTERN MASS HEALTH CARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2023 POP End: 09-28-2024

VA CONECTICUT HEALTH CARE SYSTEM - WEST HAVEN: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2023 POP End: 09-28-2024

VA CONNECTICUT HEALTHCARE SYSTEM - NEWINGTON

POP Begin: 09-29-2023 POP End: 09-28-2024

TOGUS VA MEDICAL CENTER INTERACTIVE MAP ON THE DESKTOP/MOBILE 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2023 POP End: 09-28-2024

VA MANCHESTER HEALTHCARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2023 POP End: 09-28-2024

PROVIDENCE VA MEDICAL CENTER: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2023 POP End: 09-28-2024

WHITE RIVER JUNCTION VA MEDICAL CENTER INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2023 POP End: 09-28-2024

BOSTON VA HEALTHCARE SYSTEM - JAMAICA PLAIN UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2023 POP End: 09-28-2024

BOSTON VA HEALTHCARE SYSTEM - BROCKTON UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2023 POP End: 09-28-2024

BOSTON VA HEALTHCARE SYSTEM - WEST ROXBURY UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2023 POP End: 09-28-2024

BEDFORD VA HEALTH CARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR) Contract Period: Option 1 POP Begin: 09-29-2024 POP End: 09-28-2025

CENTRAL WESTERN MASS HEALTH CARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2024 POP End: 09-28-2025

VA CONECTICUT HEALTH CARE SYSTEM - WEST HAVEN: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2024 POP End: 09-28-2025

VA CONNECTICUT HEALTHCARE SYSTEM - NEWINGTON

POP Begin: 09-29-2024 POP End: 09-28-2025

TOGUS VA MEDICAL CENTER INTERACTIVE MAP ON THE DESKTOP/MOBILE 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2024 POP End: 09-28-2025

VA MANCHESTER HEALTHCARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2024 POP End: 09-28-2025

PROVIDENCE VA MEDICAL CENTER: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2024 POP End: 09-28-2025

WHITE RIVER JUNCTION VA MEDICAL CENTER INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2024 POP End: 09-28-2025

BOSTON VA HEALTHCARE SYSTEM - JAMAICA PLAIN UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2024 POP End: 09-28-2025

BOSTON VA HEALTHCARE SYSTEM - BROCKTON UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2024 POP End: 09-28-2025

BOSTON VA HEALTHCARE SYSTEM - WEST ROXBURY UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2024 POP End: 09-28-2025

BEDFORD VA HEALTH CARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR) Contract Period: Option 2 POP Begin: 09-29-2025 POP End: 09-28-2026

CENTRAL WESTERN MASS HEALTH CARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2025 POP End: 09-28-2026

VA CONECTICUT HEALTH CARE SYSTEM - WEST HAVEN: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2025 POP End: 09-28-2026

VA CONNECTICUT HEALTHCARE SYSTEM - NEWINGTON

POP Begin: 09-29-2025 POP End: 09-28-2026

TOGUS VA MEDICAL CENTER INTERACTIVE MAP ON THE DESKTOP/MOBILE 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2025 POP End: 09-28-2026

VA MANCHESTER HEALTHCARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2025 POP End: 09-28-2026

PROVIDENCE VA MEDICAL CENTER: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2025 POP End: 09-28-2026

WHITE RIVER JUNCTION VA MEDICAL CENTER INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2025 POP End: 09-28-2026

BOSTON VA HEALTHCARE SYSTEM - JAMAICA PLAIN UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2025 POP End: 09-28-2026

BOSTON VA HEALTHCARE SYSTEM - BROCKTON UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2025 POP End: 09-28-2026

BOSTON VA HEALTHCARE SYSTEM - WEST ROXBURY UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2025 POP End: 09-28-2026

BEDFORD VA HEALTH CARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR) Contract Period: Option 3 POP Begin: 09-29-2026 POP End: 09-28-2027

CENTRAL WESTERN MASS HEALTH CARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2026 POP End: 09-28-2027

VA CONECTICUT HEALTH CARE SYSTEM - WEST HAVEN: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2026 POP End: 09-28-2027

VA CONNECTICUT HEALTHCARE SYSTEM - NEWINGTON

POP Begin: 09-29-2026 POP End: 09-28-2027

TOGUS VA MEDICAL CENTER INTERACTIVE MAP ON THE DESKTOP/MOBILE 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2026 POP End: 09-28-2027

VA MANCHESTER HEALTHCARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2026 POP End: 09-28-2027

PROVIDENCE VA MEDICAL CENTER: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2026 POP End: 09-28-2027

WHITE RIVER JUNCTION VA MEDICAL CENTER INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2026 POP End: 09-28-2027

BOSTON VA HEALTHCARE SYSTEM - JAMAICA PLAIN UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2026 POP End: 09-28-2027

BOSTON VA HEALTHCARE SYSTEM - BROCKTON UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2026 POP End: 09-28-2027

BOSTON VA HEALTHCARE SYSTEM - WEST ROXBURY UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2026 POP End: 09-28-2027

BEDFORD VA HEALTH CARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR) Contract Period: Option 4 POP Begin: 09-29-2026 POP End: 09-28-2027

CENTRAL WESTERN MASS HEALTH CARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2027 POP End: 09-28-2028

VA CONECTICUT HEALTH CARE SYSTEM - WEST HAVEN: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2027 POP End: 09-28-2028

VA CONNECTICUT HEALTHCARE SYSTEM - NEWINGTON

POP Begin: 09-29-2027 POP End: 09-28-2028

TOGUS VA MEDICAL CENTER INTERACTIVE MAP ON THE DESKTOP/MOBILE 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2027 POP End: 09-28-2028

VA MANCHESTER HEALTHCARE SYSTEM: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2027 POP End: 09-28-2028

PROVIDENCE VA MEDICAL CENTER: INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2027 POP End: 09-28-2028

WHITE RIVER JUNCTION VA MEDICAL CENTER INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2027 POP End: 09-28-2028

BOSTON VA HEALTHCARE SYSTEM - JAMAICA PLAIN UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2027 POP End: 09-28-2028

BOSTON VA HEALTHCARE SYSTEM - BROCKTON UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2027 POP End: 09-28-2028

BOSTON VA HEALTHCARE SYSTEM - WEST ROXBURY UPGRADE TO NEWEST VERSION INTERACTIVE MAP ON THE DESKTOP/MOBILE 2000 - 12 PAGE CAMPUS BOOKLET 5000 - 8.5"X11" FRONT AND BACK CAMPUS MAP 20 - 30" X 40" "YOU ARE HERE" WALL MAPS - FILE ONLY YEARLY MAINTENANCE SUBSCRIPTION (INCLUDED BAS YEAR)

POP Begin: 09-29-2027 POP End: 09-28-2028

B.4 DELIVERY SCHEDULE

200 Springs Road Bedford, MA 01730 1114

USA

1.00

421 N. Main Street Leeds, MA 01053 9764

1.00

950 Campbell Ave West Haven, CT 06516 2770

1.00

555 Willard Avenue Newington, CT 06111 2631

1.00

1 VA Center Augusta, ME 04330 6796

1.00

718 Smyth Road Manchester, NH 03104 7007

1.00

830 Chalkstone Avenue Providence, RI 02908 4734

1.00

215 N. Main Street White River Junction, VT 05009 0001

1.00

150 S. Huntington Avenue Jamaica Plain, MA 02130 4817

1.00

940 Belmont Street Brockton Brockton, MA 02301 5596

1.00

1400 VFW Parkway West Roxbury, MA 02132 4927

1.00

200 Springs Road Bedford, MA 01730 1114

1.00

421 N. Main Street Leeds, MA 01053 9764

1.00

950 Campbell Ave West Haven, CT 06516 2770

1.00

555 Willard Avenue Newington, CT 06111 2631

1.00

1 VA Center Augusta, ME 04330 6796

1.00

718 Smyth Road Manchester, NH 03104 7007

1.00

830 Chalkstone Avenue Providence, RI 02908 4734

1.00

215 N. Main Street White River Junction, VT 05009 0001

1.00

150 S. Huntington Avenue Jamaica Plain, MA 02130 4817

1.00

940 Belmont Street Brockton Brockton, MA 02301 5596

1.00

1400 VFW Parkway West Roxbury, MA 02132 4927

1.00

200 Springs Road Bedford, MA 01730 1114

1.00

421 N. Main Street Leeds, MA 01053 9764

1.00

950 Campbell Ave West Haven, CT 06516 2770

1.00

555 Willard Avenue Newington, CT 06111 2631

1.00

1 VA Center Augusta, ME 04330 6796

1.00

718 Smyth Road Manchester, NH 03104 7007

1.00

830 Chalkstone Avenue Providence, RI 02908 4734

1.00

215 N. Main Street White River Junction, VT 05009 0001

1.00

150 S. Huntington Avenue Jamaica Plain, MA 02130 4817

1.00

940 Belmont Street Brockton Brockton, MA 02301 5596

1.00

1400 VFW Parkway West Roxbury, MA 02132 4927

1.00

200 Springs Road Bedford, MA 01730 1114

1.00

421 N. Main Street Leeds, MA 01053 9764

1.00

950 Campbell Ave West Haven, CT 06516 2770

1.00

555 Willard Avenue Newington, CT 06111 2631

1.00

1 VA Center Augusta, ME 04330 6796

1.00

718 Smyth Road Manchester, NH 03104 7007

1.00

830 Chalkstone Avenue Providence, RI 02908 4734

1.00

215 N. Main Street White River Junction, VT 05009 0001

1.00

150 S. Huntington Avenue Jamaica Plain, MA 02130 4817

1.00

940 Belmont Street Brockton Brockton, MA 02301 5596

1.00

1400 VFW Parkway West Roxbury, MA 02132 4927

1.00

200 Springs Road Bedford, MA 01730 1114

1.00

421 N. Main Street Leeds, MA 01053 9764

1.00

950 Campbell Ave West Haven, CT 06516 2770

1.00

555 Willard Avenue Newington, CT 06111 2631

1.00

1 VA Center Augusta, ME 04330 6796

1.00

718 Smyth Road Manchester, NH 03104 7007

1.00

830 Chalkstone Avenue Providence, RI 02908 4734

1.00

215 N. Main Street White River Junction, VT 05009 0001

1.00

150 S. Huntington Avenue Jamaica Plain, MA 02130 4817

1.00

940 Belmont Street Brockton Brockton, MA 02301 5596

1.00

1400 VFW Parkway West Roxbury, MA 02132 4927

1.00

B.5 IT CONTRACT SECURITY

VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

e. The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor's employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

3. VA INFORMATION CUSTODIAL LANGUAGE

a.…