36C24121Q0845 0001.docx

DOCX document 50 KB Posted Sep 13, 2021

Attached to: 7A20-- 405-21-3-9195-0118: Conflict Analysis VA web-intervention Website development Federal contract opportunity
Solicitation number: 36C24121Q0845
Issued by: Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 1

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Written by GovTribe AI · Dec 28, 2023

This performance work statement outlines requirements for a website development project. The contractor will develop a new website to host an online conflict analysis intervention for rural veterans. Key requirements include building production, quality assurance, and development environments; establishing user roles and interfaces; designing interactive survey content; incorporating natural language processing for personalized feedback; and securely hosting the website. The period of performance is one base year with two optional one-year extensions. The contractor must have experience with VA and federal initiatives as well as skills in web development, user experience design, and data security compliance. The quality assurance surveillance plan defines performance standards and evaluation methods for each task.

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36C24121Q0845 0005.docx	DOCX document	Sep 23, 2021
36C24121Q0845 0004.docx	DOCX document	Sep 21, 2021
36C24121Q0845 0003.docx	DOCX document	Sep 21, 2021
36C24121Q0845 0002.docx	DOCX document	Sep 16, 2021
36C24121Q0845_1.docx	DOCX document	Sep 10, 2021

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CONFLICT ANALYSIS WEB INTERVENTION DRAFT

5. PROJECT NUMBER (if applicable)

CODE

ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF

PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE

OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO:

Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERE

D CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR

OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendmen t, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED

STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF

CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF

SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 9/13/2021 None Department of Veterans Affairs

VAMC

Togus 1 VA Center Augusta ME 04330 Department of Veterans Affairs VAMC Togus 1 VA Center Augusta ME 04330 To all Offerors/Bidders

36C24121Q0845 09-13-2021

X X X

See CONTINUATION Page X This solicitation is hereby amended for the purpose of removing language about GSA requirements from the Performance Statement.

All other terms and conditions remain the same.

Quotes are Due 9/24/2021 12:00 PM EST.

Karla Rotondo Branch Chief

CONTINUATION PAGE

Performance Work Statement

A. GENERAL OBJECTIVES AND REQUIREMENTS

A.1. Title of Project: Conflict Analysis VA web-intervention: A whole health resource for rural Veterans A.2. Authority for the Project: Project lead: Maxwell Levis, PhD A.3. Purpose of the Project: This project will further the development of an online whole health resource for rural Veterans. Project supports furthering rural Veteran access to patient-centered wellness tools.

A.4 Background: Conflict Analysis (CA), an online self-guided whole health intervention, was developed using the Qualtrics survey platform. In preparation for a VA clinical implementation trial, we will be shifting operations to an independently hosted platform that has improved interactive functionality, increased customization, and better connectivity with VA systems requirements. To accomplish this, we will need to develop a new web platform that hosts the online CA intervention. This Performance Work Statement (PWS) includes the range of services that are needed for the first year in which we plan to design and construct the new platform/intervention. During the subsequent years, we will work to refine, expand, and implement this platform/intervention. The contractor will work closely with the PI and research team, to assist with work related to VA redesigns, implementation of new technology (ex. Responsive Design, Natural Language Processing), updating and editing code for existing materials as well as removal and addition of materials. The contractor will provide consultation, design, coding, and website maintenance.

A.5. Scope and Methodology:

A.5.1. Scope of Work: The Contractor shall provide services for setup, development, maintenance, and training of a publicly available website for Veteran whole-health activities that is consistent with VA security requirements and built on similar government approved and utilized systems.

A.5.2 Methodology:

General requirements include:

· Platform/intervention Sitemap

· Platform/intervention Mock-up

· Platform/intervention Development

· Platform/intervention Testing

· Platform/intervention Deployment/Maintenance

Performance award will be 12 months from date of award with 2 option years for continued development, maintenance, transferring and support as needed for functionality and to meet VA requirements.

A.5.3 Requirements:

· Site content must comply with section 508 (accessibility) according to VA interpretation of the law http://www.section508.va.gov/ .

· Must be able to maintain high attention to detail for page formatting, design style as well as CSS style/coding consistency.

· Design of new or revised materials will be conducted with the contractor providing a minimum of two different options to choose between to direct subsequent design.

· Provide recommendations and guidance around website design such as page design, video display, responsive design, etc.

· Must have skill with integration of Natural Language Processing resources.

· Ability to respond to requests within one business day, including provision of emergency contact and assistance in time of disaster or other urgent national need.

A.6 Applicable Documents:

The following regulations and guidelines apply to this work statement:

· VA 6102 regulations found: https://www.va.gov/vapubs/search_action.cfm?dType=1

B. TASKS AND ASSOCIATED DELIVERABLES

B.0 Conflict Analysis Website and Intervention

CA is an interactive and personalized online whole health intervention. Results from our pilot VA research suggests that CA strengthens Veteran self-understanding, motivation to change, and therapeutic engagement, qualities that are important for whole health achievement. Given its interactive online format, CA may offer particular benefits for rural Veterans that may have less in-person mental health care options. In preparation for a subsequent proposal to implement CA broadly in rural Veterans, we propose to refine CA’s online interface to make it more Veteran-centered by improving its interactive functionality and incorporating patient feedback. The intervention will be hosted within a self-contained web platform that provides additional whole health resources, links, and background information. The current deployment will not be hosted behind VA firewall, but must nonetheless maintain the highest standards of privacy and security. Contractor must be competent in interactive web design and various forms of input analyses. A current version of CA has been utilized within prior pilot studies. Contractors can utilize this prior development to inform design and flow.

B.1 Content areas:

There are four primary components of the CA intervention. The intervention is composed of the following sections: 1) introduction; 2) brief-multiple-choice questionaries; 3) narrative and creative assessments; 4) personalized feedback that includes Natural Language Processing (NLP) derived analysis of narrative input and graphic visualizations of multiple-choice questionary input.

B.2 Offline Content Management System

Output must be accessible for management, research, and product improvement.

C.0 Place of Performance

All work shall be conducted at the contractor location.

D.0 Period of Performance

The period of performance will be a one 12-month base period, with two 12-month option periods. The option periods are not guaranteed and are subject to the Contracting Officer exercising each period based on the Government’s identified need and the availability of appropriated funds.

E.0 Tasks We anticipate the following components within the new Conflict Analysis website and intervention, listed as follows:

E.1 Platform/intervention Development of website that will house online whole health intervention, additional whole health resources, links, and background information. Website will be tailored for rural Veteran End Users.

E.2 Development Environment

To best manage implementation, we will design Set Up Production, Quality Assurance, and Development environments, and develop build process, including database, local development, and Single Page Application (SPA) configuration.

E.3 Access

Establish User Roles (Project Manager; Clinical Liaison; End User), and configure security, granular permissions; manually establish credentials for designated admins; Account Creation and Authentication Interface; Interface would allow for account setup/registration and self-management of credentials (forgot password, etc.); Registration process that would capture and validate email; Recaptcha configuration; Deter spam bots and malicious attacks.

E.4 Design

As a way to best engage rural Veterans in online whole health care, we will develop a custom theme survey, instruction page and graphic design theme; Intervention will use http://surveyjs.io library, allowing for common field types (DDL, checkbox, radio button, multi-select, short and long text), plus drawing fields; Survey custom styling to create welcoming and functional interactive design.

E.5 Flow

To best retain Veteran users and boost participation, the intervention will use continuous and partial survey saves; persist after each question, bookmark where last left off; continue incomplete survey; login / fetch survey for user / advance to last question.

E.6 Feedback

NLP is the branch of machine learning that evaluates patterns in written text data. It is increasingly leveraged as a resource to mine information from text sources, allowing real time access to topics and themes present in the data. We will use NLP to provide analysis of text input which will then be used to provide personalized feedback; word cloud, topic modeling, and semantic analysis, among other methods, will be utilized to extract text pattern data; We will configure NLP to give feedback during the process. To achieve this, we will hook into survey event system and feed content to NLP. NLP derived feedback for a given survey section will be presented at the end of each section, at end, and looped into PDF record that can be downloaded/emailed by End User.

E.7 Output Send results to End User, Project Manager, and/or Clinical Liaison; Sent as PDF via email; End User would be able to designate targeting (i.e., simple; checkbox to authorize forwarding to clinical staff); organization of data for data analysis, secure download, port to behind VA firewall for analysis. Data records for individual End Users and aggregate data must be downloadable on back end for continued research. The existing output format should be used as reference to inform design and functionality. Any stored content on the platform/intervention will be encrypted and stored in a way that is consistent with VA security requirements in the VA Handbook 6500.

E.8 Behavioral Analytics

To best manage user experience, we will use Behavioral Analytics; Tracking anonymous system use and user journey; would rely on a standard analytics platform (Google Analytics).

E.9 Support

The contractor shall monitor online production management, content and layout for design, 508 compliance, and the creation of databases. The contractor shall work cooperatively with VA staff to assist them with using technologies and effectively solve problems.

The contractor shall update and maintain online information, including maintaining up to date and accurate information and recommends solutions that are creative, pertinent, and provide an in-depth understanding of the issues. Schedules are met for the production of regular website statistical reports and other communication reports.

The contractor shall assure compliance with regulations on technology and communications, including remaining current on VA regulations such as 6102, section 508 compliance, and more as well as assisting with monitoring compliance across the Center’s activities.

The contractor will be in active communication with project PI, a clinical health researcher, as well as his operations team.

F.0 Requirements and Skills Needed

Contractor must have significant experience with VA and federally funded initiatives. Contractor shall monitor online production management, content, and layout for design, 508/ OIT compliance, and the creation of databases. Contractor shall work cooperatively with team to assist to effectively solve problems, update, and maintain online information, including recommending solutions that are pertinent and innovative. Contractor shall assure compliance with regulations on technology and communications, including remaining current on VA regulations such as 6102, section 508 compliance, and OIT recommendations. Developer must be proficient in: HTML 5, ASP, Java Script, video players, Bootstrap 3, coding forms and other web technologies that could make intervention more engaging; Designing, creating, maintaining and supporting large educational websites; Web design and consultation for a large, multilevel website; Expert in CSS and Responsive design; Google Analytics reporting; Usability and User Interface Design, Site architecture; Use of video formats; Maintaining a secure, shared hosting environment.

Contractor team should include experienced professionals with robust skills in web development, NLP, UX Design and graphic design, data management, behavioral analytics, and cloud hosting. Contractor team should include a team liaison and quality assurance point person.

G.0 Task Order Performance Standards and Quality Assurance Surveillance Plan (QASP)

The Government shall evaluate the contractor's performance in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure the contractor has performed in accordance with the acceptable performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rates.

Deliverable or Requirement

Performance

Standard Surveillance Method

Delivery of Services

Services shall be provided in accordance with the Deliverable Schedule 100% of the time

Inspection. The TO COR will review each Deliverable for quality/timeliness according to criteria established in this TO.

Quality of Services

Deliverables shall be free of grammatical, typographical, format and coding errors 99% of the time, and comply with 508 regulations.

The PM will review deliverables for accuracy according to criteria established in this TO

E.1 Platform/intervention

100% of web transition milestones are fully met; legal and regulatory requirements are implemented with testing reports submitted to evidence attainment of task objectives per contract terms and conditions.

Continuous monitoring by the COR during the transition phases and assessment of transition outcomes via final report by both the COR and CO

E.2 Development Environment

Successful construction of development environment and databases.

Detailed review of report by the PM, input from CORs and the CO upon completion of work

E.3 Access

Establishment of user roles and interfaces.

Inspection by PM at set up and monitored regularly via monthly reports submitted by the contractor

E.4 Design

Development of design targeted towards Veteran users, targeted theme, survey, and question types.

Inspection by PM conducted as services are completed, with input from COR.

E.5 Flow

Progress saved, able to access from multi devices, user satisfaction, simple instructions.

Inspection by PM conducted as services are completed, with input from COR.

E.6 Feedback

Development of personalized feedback that provides data synopsis, NLP evaluations (semantic analysis, word clouds, part of speech tagging, social determinants of health identification), score output, service recommendations that is accessible for End User (see 6.7 Output) and for research.

Inspection by PM via reviews of the reports submitted by the contractor, with the COR reporting to COR as needed.

E.7 Output

Feedback will be presented to End User in accessible format. Explanations, interpretations, and follow-up information will be provided.

Regular reports and inspection by PM via reports submitted by the contractor, with input from the COR.

The Contractor’s performance on this task order will be reported on an annual basis to the Contractor Performance Assessment Reporting System (CPARS). Poor performance may result in issuance of a Contractor Discrepancy Report (CDR) by the COR or CO. The CO and COR will make use of information from CDRs, as well as any additional knowledge and information available to them with respect to the contractor’s performance, to complete the CPARS. The Government will not pay for services that do not conform or do not meet acceptable performance standards or have not been properly rendered. The contractor will be given an opportunity to correct non-conforming services at no cost to the Government if the services are non-conforming or the contract requirement is unacceptable.\

G.0 Definitions

1. Web Development: We expect a team with excellent web development resources, with proficiencies in building code from the ground up and leveraging leading existing software solutions. Liaison should have strong technical prowess and prior experience with related builds. We prefer familiarity working with Python, HTML5, JAVA, CSS, but are open to other language solutions.

2. Natural language processing: Natural language processing (NLP), the branch of machine learning that tackles analysis of written text, is a key aspect of this project. We expect a team that has competency with leveraging analytical tools including, topic analysis, semantic analysis, part of speech tagging, and word clouds.

3. UX Design and Graphic Design: A key project goal is making an accessible and user-friendly product that VA-users will enjoy and find meaningful. We expect a team that has high UX capacity and familiarity with VA users. As part of development process, it is important that identify how long it takes to complete specified tasks, find out how satisfied participants are with websites or applications, identify changes required to improve user performance and satisfaction, analyze performance to see whether it meets usability objectives, develop a plan to improve deficiencies identified through usability testing, if any, and reiterate usability testing cycles as needed. To gauge success, site metrics must be easy to track and reports be easily generated. Team will work with relevant stakeholders to enable appropriate areas of the public website to fully integrate and leverage Google Application Programming Interfaces (APIs) for Google web tools related to analytics, search, tag management, and Webmaster Reports. Where appropriate, team will set up and configure analytics to track web statistics and activity, and present custom reports and site metrics on a monthly basis, at a minimum.

4. Cloud hosting: We anticipate developing Production, Quality Assurance, and Development environments, and developing build processes, including database, local development, and Single Page Application (SPA) configuration. Hosting does not need to be behind VA firewall, but all data must be secure and protected. The hosting architecture should include necessary security functions to add protection to site. Hosting should be scalable, allowing for increased resources as project expands.

A.1 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM NUMBER

DESCRIPTION OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

500.00

__________________

Project Manager (Project Manager II)

Contract Period: Base POP Begin:

POP End:

PRINCIPAL NAICS CODE: 541511 - Custom Computer Programming Services PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

150.00

__________________

Scrum Master (Project Manager I)

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

100.00

__________________

Business Analyst ( SME III)

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

400.00

__________________

Web services and Content developer III

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

200.00

__________________

Python Software Developer (Full stack developer II)

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

100.00

__________________

Graphics Designer (Web services and content developer II)

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

1.00

__________________

Secure and compliant web hosting

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

150.00

__________________

Project manager (Project manager II) Contract Period: Option 1 POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

100.00

__________________

Scrum master (project manager I)

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

75.00

__________________

Business analyst (SME III)

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

320.00

__________________

Web services and content developer III

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

150.00

__________________

Python software developer (Full stack developer II)

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

100.00

__________________

Graphics designer (Web services developer II)

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

1.00

__________________

Secure and compliant web hosting

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

150.00

__________________

Project manager ( Project manager II) Contract Period: Option 2 POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

100.00

__________________

Scrum master ( Project manager I)

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

75.00

__________________

Business analyst (SME III)

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

320.00

__________________

Web services and content developer III

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

150.00

__________________

Python software developer (Full stack developer II)

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

100.00

__________________

Graphics designer (Web services and content developer II)

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

1.00

__________________

Secure and compliant web hosting

POP Begin:

POP End:

PRODUCT/SERVICE CODE: 7A20 - IT and Telecom - Application Development Software (Perpetual License Software)

GRAND TOTAL

__________________

A.2 DELIVERY SCHEDULE

ITEM NUMBER

QUANTITY

DELIVERY DATE

0001

SHIP TO:

White River Junction VAMC