OFFICE OF

INFORMATION

TECHNOLOGY

Capital Region Readiness Center

FaciliƟes Maintenance Support Services

Performance Work Statement

February 27, 2026| Space & Facilities Management

FOR INTERNAL USE ONLY

OFFICE OF INFORMATION AND TECHNOLOGY

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Table of Contents

FaciliƟes Maintenance Support Services

1 Background and ObjecƟves

2 Applicable Standards, RegulaƟons, and Documents

3 Scope of Work

4 Contractor QualificaƟons and ResponsibiliƟes

5 Management, Supervision and Workforce

6 Specific Tasks and Deliverables

7 Deliverables ..................................................................................... Error! Bookmark not defined.

8 Work ClassificaƟon and Service Request Response Time

9 Access

10 Vehicle and Equipment Access

11 Supplies and Materials

12 NoƟficaƟon

13 Performance Metrics

14 Government ResponsibiliƟes

15 Price/Cost Schedule

16 PosiƟon/Task Risk DesignaƟon Level(s) and Contractor Personnel Security Requirements

17 Points Of Contact

18 Addendum A

19 Addendum B

20 Service Specific AƩachments

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FaciliƟes Maintenance Support Services

1 Background and ObjecƟves

A. The United States Department of Veterans Affairs (VA) Capital Region Readiness Center (CRRC) is a federally-owned Office of InformaƟon Technology (OIT) facility, located on the VA Medical Center (VAMC) campus in MarƟnsburg, WV. The facility is a single story building of approximately 66,300 gross square feet (gsf) in size. The facility includes office space, mechanical and engineering space, and a 9300 square foot data floor. The CRRC Air Quality Management Permit is provided by the MarƟnsburg VAMC.

B. The CRRC is part of VA NaƟonal Data Center network and has a mission-criƟcal role in that network. The facility is a 24/7/365 operaƟon. Maintaining the CRRC is criƟcal to the readiness objecƟve of the mission.

C. All employees of Contractor, and subcontractors, shall comply with VA security management program and obtain permission of facility management, be idenƟfied by project and employer, and are restricted from unauthorized access.

D. Parking will be provided on campus, in Lot “A”, adjacent to the CRRC, and in Lot “O”, at no addiƟonal cost to the Contractor.

E. Type of Contract: Firm Fixed Price (FFP) F. Period and Place of Performance: The period of performance is one (1) twelve-month base period and four (4) twelve-month opƟon periods.

Base period: 6/13/2026 – 6/12/2027 OpƟon Period One: 6/13/2027 – 6/12/2028 OpƟon Period Three: 6/13/2029 – 6/12/2030 OpƟon Period Two: 6/13/2028 – 6/12/2029 OpƟon Period Four: 6/13/2030 – 6/12/2031

1. The primary place of performance is:

Department of Veterans Affairs Capital Region Readiness Center 221 Butler Avenue, Building 511 MarƟnsburg, WV 25405

2. The secondary places of performance are:

Department of Veterans Affairs Department of Veterans Affairs VA IT Training Academy OIT Shepherdstown Facility 239 Lowe Drive, Suite 100 239 Lowe Drive, Suite 101 Shepherdstown, WV 25443 Shepherdstown, WV 25443

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2 Applicable Standards, RegulaƟons, and Documents

A. In the performance of the tasks associated with this PWS, the Contractor shall comply with the following:

1. Contract clauses for security and personnel related requirements;

2. VA Program Management Standards as defined in the AcquisiƟon Program Management Framework (APMF);

3. Project Management Accountability System (PMAS), and other VA doctrine and standards;

4. FIPS 201-3, “Personal IdenƟty VerificaƟon (PIV) of Federal Employees and Contractors,” January 24, 2022;

5. NFPA 110, “Standard for Emergency and Standby Power Systems”, 2022 ed.

6. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”;

7. SecƟon 508 of the RehabilitaƟon Act of 1973, as amended (29 U.S.C. 794d);

8. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”;

9. 36 C.F.R. Part 1194 “Electronic and InformaƟon Technology Accessibility

Standards,” July 1, 2003;

10. VA DirecƟve and Handbook 0710, Personnel Suitability and Security Program, May

2, 2016;

11. SecƟons 508 of the RehabilitaƟon Act (29 U.S.C. § 794d), as amended by the

Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998;

12. VA DirecƟve 6500, “VA Cybersecurity Program,” January 23, 2019;

13. VA Handbook 6500, “VA InformaƟon Security Program,” March 10, 2015;

14. VA Handbook 6500.6, “Contract Security,” March 12, 2010;

15. VA Handbook 5015, Employee Learning and Professional Development June 25, 2010;

16. VA DirecƟve 6102, VA Internet/Intranet Services August 5, 2019;

17. VA DirecƟve 6221, Accessible InformaƟon and CommunicaƟons Technology

October 16, 2017;

18. VA DirecƟve 0003, Technical SpecificaƟons and Design Standards For VA Learning

April 26, 2012;

19. VA DirecƟve 0004, EducaƟon and Learning Delivery System April 20, 2012;

20. VA DirecƟve 0006, Talent Management System (TMS) E-Learning SecƟon 508

September 18, 2012;

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21. Sharable Content Object Reference Model (SCORM) EdiƟon SpecificaƟon (www.adlnet.gov/resources) and AviaƟon Industry CBT CommiƩee (AICC) per their use in 3.0 below;

22. NIST SP 800-53 (rev.5) September 2020 and Release 5.2.0 on August 27, 2025;

23. NIST SP 800-47.

24. ANSI/NETA MTS-2023, Standard for Maintenance TesƟng SpecificaƟons for

Electrical Power Equipment and Systems, March 6, 2023.

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3 Scope of Work

The Contractor shall provide all labor, supervision, coordinaƟon, tools, equipment, materials, and services necessary to operate, monitor, maintain, repair, and support the Government facility’s mission-criƟcal infrastructure systems. Services include rouƟne operaƟons, prevenƟve maintenance coordinaƟon, correcƟve maintenance coordinaƟon, system monitoring, tesƟng oversight, reporƟng, and compliance with applicable standards and regulaƟons.

All systems shall be maintained according to manufacturer’s recommendaƟons for service level and interval. Demonstrated best pracƟce may be considered based on actual use and applicaƟon. Under no circumstances shall any systems be removed from service prior to noƟficaƟon of CRRC government staff and all affected parƟes. All necessary training and cerƟficaƟons to maintain the systems and associated equipment listed below shall be provided by the Contractor.

Areas of Responsibility (Systems, Equipment and CapabiliƟes)

Building CerƟficaƟons (e.g., Lightning ProtecƟon, Fuel Storage Tanks, Back Flow Preventer, Elevator LiŌ)

Fall ProtecƟon Fire Alarm Control Panel (FACP) Flooring maintenance

Fuel Services Maintenance & Monitoring (fuel storage, tanks, pumps, lines, controllers, and condiƟoning)

General plumbing Generator Electrical Paralleling Switchgear Generators, Emergency Power

Maintain Perimeter Security Fence, Vehicle and Pedestrian Gates

Handicap Door Openers Humidifiers

Physical Environment Maintenance (General, Data Floor, Data Closets)

HeaƟng, VenƟlaƟon, Air CondiƟoning (incl. RTU’s) Inclement weather preparedness

Power Management Modules (PMM) Maintenance & Repair

Laborer - furniture move, hang fixtures Loading Dock Doors Maintenance & Repair

Systems Monitoring (Building Management, Supervisory Control & Data AcquisiƟon)

Lock-out/Tag-out (LOTO) Maintain Foyer Flooring

Appliance service, minor Maintain/Repair perimeter fencing Architectural finishes Maintain Water Fountains/BoƩle Fillers Asphalt Sealer & Crack Repair Mini-Split (Data Closets) Maintenance BaƩery Monitoring & Maintenance Parking Lot Restriping Blower Coil Units (BCU) Procure/Install electrical whips, breakers Chillers/Chilled Water Pumps/Dry Coolers Procure/Install HVAC Filters Circuit Breaker TesƟng Provide Building Support Personnel - 24/7 staff Clean Agent Fire Suppression System Maintenance Roof and Exterior Building Surface Maintenance Computer Room Air Handlers (CRAH) Sewage LiŌ/Grinder Pumps

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Dock Levelers Sidewalk treaƟng & clearing in inclement weather Electrical Control, UPS BaƩeries Signage Maintenance & Repair Electrical Gear, Square D Steam Generators Electrical, Data Floor Tile Cuƫng Electrical, General UninterrupƟble Power Supply (UPS) and BaƩeries Elevator LiŌ Maintenance Warehouse / Loading Dock support Emergency Generators Water Heater Maintenance & Repair

4 Contractor QualificaƟons and ResponsibiliƟes

A. The Contractor shall provide and maintain, at a minimum, sufficient qualified personnel to ensure conƟnuous, safe, and reliable operaƟon, maintenance, and monitoring of all criƟcal infrastructure systems within the Capital Region Readiness Center (CRRC). Staffing levels shall be structured and maintained to fully support all operaƟonal, prevenƟve and correcƟve maintenance, reporƟng, and compliance requirements, ensuring uninterrupted mission readiness and immediate response to conƟngencies. Under no circumstances shall maintenance or operaƟonal acƟviƟes be curtailed, deferred, or compromised due to insufficient staffing.

B. The Contractor shall ensure all assigned personnel are fully qualified, cerƟfied, and competent to perform maintenance, repair, operaƟon, modificaƟon, and prevenƟve maintenance (PM) work required under this contract. Personnel shall have demonstrated experience commensurate with their posiƟon responsibiliƟes and the criƟcal nature of the facility systems.

C. At a minimum, the Contractor shall staff the following key and technical posiƟons:

Site Manager / Program Manager: Responsible for overall contract execuƟon, staffing, scheduling, coordinaƟon, and quality assurance.

Lead CriƟcal Systems Engineer: Provides technical oversight, system diagnosƟcs, and infrastructure opƟmizaƟon.

Electrical Technicians (minimum of two): Electrician-qualified personnel capable of independent electrical troubleshooƟng, switching, and emergency power restoraƟon.

MulƟ-Trade CriƟcal Infrastructure Technicians: Skilled in mechanical, HVAC, controls, fuel systems, and general maintenance/light carpentry.

Controls / BMS / SCADA Technician: Responsible for monitoring, maintaining, and troubleshooƟng control systems.

AdministraƟve Support: As required to support compliance reporƟng, scheduling, and documentaƟon.

D. The Contractor shall ensure a minimum of two (2) qualified building-support personnel are physically present onsite at all Ɵmes, across three (3) shiŌs per day, 24 hours per day, seven

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(7) days per week, 365 days per year. Remote or on-call personnel shall not meet this requirement. DeviaƟon from this minimum onsite staffing level is only allowed under an approved Single-Person ShiŌ Event Protocol, as authorized by the Government.

E. The Contractor shall coordinate all necessary trades, technical support assets, and specialized vendors to meet the requirements of this contract. When addiƟonal resources are required, including subcontractors, OEM-authorized service providers, or specialty vendors, the Contractor shall plan, resource, and coordinate all efforts under this contract. The Contractor remains fully responsible for overall performance, safety, quality assurance, documentaƟon, and Ɵmely compleƟon of all services.

F. The Contractor shall develop and maintain an integrated project and staffing plan, resource appropriately, and coordinate ongoing and emergent acƟviƟes with the ContracƟng Officer’s RepresentaƟve (COR) or designated representaƟve. The Contractor shall also provide personnel, as needed, to perform rouƟne facility support tasks (e.g., hanging pictures, moving furniture) at two other designated faciliƟes, within 10 miles, when directed.

G. All personnel assigned to CRRC operaƟons shall meet the following minimum qualificaƟons:

Minimum three (3) years hands-on experience with mission-criƟcal facility systems, including UPS, ATS, switchgear, generators, CRAHs, chillers, BMS/SCADA.

Current OSHA 29 CFR 1910 Subpart S and NFPA 70E-compliant training.

Documented OEM-specific training or cerƟficaƟon for CRRC systems (e.g., Schneider

EcoStruxure/PME, ASCO/Generac, Liebert/VerƟv).

Demonstrated Tier 1 and Tier 2 troubleshooƟng capabiliƟes.

Trainees, escort-required personnel, or unqualified staff shall not be counted toward required staffing levels.

H. CapabiliƟes Tier 1 Personnel: Personnel capable of rouƟne monitoring, basic troubleshooƟng, alarm acknowledgment, and execuƟon of documented SOPs.

Tier 2 Personnel: Personnel with advanced diagnosƟc capability, OEM-system familiarity, and authority to perform system resets and incident response without escalaƟon.

At least one (1) Tier 2-qualified individual shall be physically present onsite on every shiŌ.

I. The Contractor shall obtain all licenses, manufacturer authorizaƟons, and permits required to perform the work under this contract. The Contractor shall take all necessary precauƟons to protect persons and property from injury or damage during performance and shall be responsible for any injury to its personnel or others, as well as any damage to personal or public property, caused by the Contractor, its employees, or its Subcontractors. Prior to starƟng work at the CRRC, the Contractor shall submit for COR approval a resume for each

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employee, including experience, copies of current licenses, and other related qualificaƟon informaƟon.

J. Upon award, the Contractor shall perform a comprehensive inspecƟon of the site to document the actual condiƟon of each system and shall provide a plan to remediate idenƟfied deficiencies. No claim shall be allowed for correcƟon of deficiencies alleged to have existed prior to the date of this inspecƟon. The Contractor shall not be liable for repairs except those resulƟng from its own acƟons. The Contractor shall be responsible for purchasing parts and seeking reimbursement as other direct costs (ODCs), and the Government shall furnish replacement equipment.

5 Management, Supervision and Workforce

A. The Contractor shall manage the total work effort required under this contract to ensure Ɵmely, complete, and high-quality performance of all services and tasks. This includes, at a minimum, planning, scheduling, report preparaƟon, and establishing and maintaining records and quality control processes. The Contractor shall staff sufficient personnel with the management capability and technical experƟse necessary to perform the work in accordance with sound, efficient, and mission-criƟcal facility management pracƟces. The Contractor shall provide a Program Manager (PM) with full authority to act for the Contractor on all contractual and operaƟonal maƩers for the duraƟon of the contract. The Contractor shall designate in wriƟng to the COR the name of the PM and a qualified alternate who is authorized to act in the PM’s absence. The PM shall ensure appropriate technical staff are available to perform prevenƟve maintenance, scheduled onsite maintenance, and Emergency Remedial Maintenance 24 hours per day, 7 days per week, as required by this contract.

B. The Contractor’s staffing plan shall use a coverage mulƟplier sufficient to account for leave, training, sick Ɵme, Federal holidays, required cerƟficaƟons, aŌer-hours call-backs, and surge response. The Contractor shall ensure conƟnuous operaƟonal capability even when one or more personnel are unavailable.

C. The Contractor shall provide a Program Manager who is available between 0800 and 1630, Monday through Friday, excluding Federal holidays. This individual is responsible for overall contract management and coordinaƟon and serves as the primary point of contact with the Government. When no scheduled or emergency maintenance or repair work is in progress and the CRRC is in normal operaƟons under the oversight of qualified, onsite Contractor-provided plant operators, the Program Manager and/or Assistant Program Manager are not required to be physically present at the CRRC. When the Program Manager or Assistant Program Manager are not onsite, the shiŌ plant operator(s) shall serve as the onsite point of contact and are

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responsible for noƟfying the Program Manager and the COR of any issues at the CRRC. The qualificaƟons of the Program Manager shall be reviewed and approved by the COR prior to starƟng work under the contract.

The Program Manager shall have substanƟal, progressive experience in the operaƟon, maintenance, and modificaƟon of mission-criƟcal faciliƟes of not less than 50,000 square feet, with systems complexity equivalent to that of the CRRC, including demonstrated supervisory and/or management responsibility at the facility or plant engineering level. Formal trades educaƟon, journeyman-level qualificaƟons, OEM training, and industry cerƟficaƟons in relevant disciplines (e.g., electrical, mechanical, HVAC, controls, construcƟon) are strongly preferred and may be considered more important than a tradiƟonal four-year degree. A college degree (e.g., in Engineering or Business AdministraƟon) may be considered a plus but is not mandatory when the candidate demonstrates equivalent technical and management competency through trades training and experience. Any deviaƟon from these qualificaƟon standards is at the discreƟon of the COR or VA Project Manager.

D. The Contractor shall provide one or more Assistant Program Managers (APMs) who, in the PM’s absence, are authorized and capable of performing PM duƟes. The technical qualificaƟons of each APM shall be reviewed and approved by the COR prior to the individual performing any duƟes as Assistant Program Manager. Each Assistant Program Manager shall have a minimum of three (3) years of technical background experience at the journeyman level in plant maintenance, operaƟon, and modificaƟon in one or more trades (e.g., carpenter, electrician, HVAC, plumber, or other building operaƟons and maintenance trades), and at least three (3) years of management and/or supervisory experience in plant maintenance, operaƟon, or modificaƟon of a facility of not less than 50,000 square feet with equipment and systems complexity equivalent to that of the CRRC. Industry-recognized licenses, cerƟficaƟons, and documented trades training shall be primary indicators of qualificaƟon for this role.

E. The Contractor shall provide one (1) full-Ɵme, qualified electrician physically onsite Monday through Friday during standard business hours. The electrician shall hold a state-issued journeyman or master electrician license, maintain current NFPA 70E electrical safety training, and demonstrate experience supporƟng mission-criƟcal electrical infrastructure (e.g., UPS, ATS, switchgear, generators). Planned or unplanned absences shall be backfilled with an equally qualified electrician. Due to the presence of medium- and low-voltage distribuƟon systems, UPS systems, emergency generators, staƟc switches, switchgear, and power monitoring systems, the Contractor shall maintain no fewer than two (2) electrician-qualified personnel on staff who are capable of performing electrical switching, lockout/tagout, emergency

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troubleshooƟng, and restoraƟon acƟviƟes. At no Ɵme shall the facility be dependent upon a single individual for the safe execuƟon of electrical operaƟons.

F. The Contractor shall maintain a Staff Competency Matrix documenƟng each assigned employee’s experience, cerƟficaƟons, OEM training, NFPA/OSHA compliance status, and Tier designaƟon. The Contractor shall update this matrix at least quarterly and whenever personnel changes occur.

G. While factory-trained technicians are preferred, not all systems require factory training, and many prevenƟve maintenance skills are transferable. The Contractor shall ensure that all equipment is maintained in accordance with manufacturer specificaƟons, but such work is not required to be performed exclusively by factory-trained personnel. The Contractor shall not rely on subcontractors for rouƟne correcƟve maintenance of core systems unless pre-approved by the COR.

H. Personnel assigned to facility operaƟons and maintenance roles shall be qualified for the systems they support. At a minimum, responsibiliƟes include: monitoring facility systems and condiƟons; performing inspecƟons and operaƟonal checks; coordinaƟng prevenƟve maintenance acƟviƟes; idenƟfying alarms, abnormal condiƟons, or deficiencies; iniƟaƟng correcƟve acƟons or escalaƟon; coordinaƟng access and escorƟng specialty service providers;

maintaining safety and security compliance; and documenƟng work performed and system status. These responsibiliƟes apply across all trades, including electrical, mechanical, HVAC, controls, fuel systems, and fire protecƟon systems.

I. All technical personnel shall be cross-trained in at least one addiƟonal trade discipline to provide redundancy across electrical systems, mechanical systems, controls/BMS, emergency power systems, and fuel systems. The Contractor shall maintain a skills matrix that demonstrates capability overlap and redundancy.

J. To ensure safety, reliability of operaƟons, and alignment with industry best pracƟces for mission-criƟcal faciliƟes, the Contractor shall implement and enforce a faƟgue miƟgaƟon policy. Personnel shall not work more than 10 consecuƟve hours in any 24-hour period, exceed 60 total hours in a 7-day period (except during declared emergencies), or return to duty without a minimum 10-hour rest period between shiŌs. In emergency condiƟons requiring extended operaƟons, extended hours shall be approved by the Facility Manager or qualified designee, relief personnel shall be scheduled as soon as pracƟcable, and no individual shall exceed 12 hours of conƟnuous duty without documented jusƟficaƟon.

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K. The Contractor shall maintain the capability to surge staffing to support planned maintenance evoluƟons, provide dual-person coverage for electrical switching events, and perform major correcƟve acƟons without degrading rouƟne prevenƟve maintenance. The staffing plan shall demonstrate how surge capability will be achieved while remaining compliant with the faƟgue miƟgaƟon requirements.

L. The Contractor acknowledges that CRRC operaƟons support criƟcal VA infrastructure and

Veteran data systems. Staffing levels shall be sufficient to minimize reliance on third-party vendors, prevent avoidable delays in correcƟve maintenance, maintain in-house technical capability, and support expanding VA iniƟaƟves.

Single-Person ShiŌ Event Protocol

A Single-Person ShiŌ Event is an unscheduled reducƟon below the required two (2) qualified onsite personnel. When such an event occurs, the Contractor shall:

NoƟfy the COR within fiŌeen (15) minutes.

Deploy a qualified replacement within one (1) hour.

Limit single-person coverage to no more than 120 minutes.

Submit an incident report within twenty-four (24) hours documenƟng root cause, duraƟon, impacted systems, and correcƟve and prevenƟve acƟons (CAPA).

More than two (2) Single-Person ShiŌ Events in a calendar quarter shall be considered a failure to meet minimum staffing requirements and may be treated as non-performance under this contract.

Remote Monitoring Support

Remote monitoring may supplement but shall never replace, required onsite staffing. Remote monitoring is authorized only when:

The COR has been noƟfied of a staffing shortage.

At least one (1) qualified individual remains physically onsite.

A second qualified individual is acƟvely enroute.

Remote monitoring is restricted to observaƟon, status review, and alarm acknowledgment only.

Prohibited Uses of Remote Monitoring

Remote monitoring shall not be used to:

Provide rouƟne shiŌ coverage Conduct inspecƟons or building rounds Perform resets or emergency response acƟons

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JusƟfy reducƟons in staffing

Remote Monitoring Log

The Contractor shall submit a daily log for any remote monitoring period, containing start and end Ɵmes, reason for acƟvaƟon, remote personnel involved, onsite personnel present, system events observed, and restoraƟon Ɵme of full staffing.

Cybersecurity Requirements

All remote access must comply with VA Handbook 6500, NIST SP 800-53 Rev. 5, and applicable VA cybersecurity policies.

6 Specific Tasks and Deliverables

The Contractor shall provide the following recurring reports and logs as part of contract deliverables:

Quarterly Competency VerificaƟon Report.

Monthly Staffing Compliance Log.

Daily Remote Monitoring Logs (for any day on which remote monitoring is uƟlized).

All reports, schedules, noƟficaƟons, and correspondence shall be submiƩed in current, Government-compaƟble versions of MicrosoŌ Office or Adobe Portable Document Format (PDF).

PrevenƟve Maintenance (PM) schedules shall be submiƩed to the COR annually, prior to the beginning of each period of performance, for review and acceptance. PM schedules shall be provided in an electronic format acceptable to the Government and shall idenƟfy, at a minimum, each asset, PM task, frequency, and esƟmated labor hours.

A. General Maintenance (RepresentaƟve Tasks)

The following maintenance and repair services shall be performed under this contract. The lists below are illustraƟve of the expected scope and are not exhausƟve.

1. Carpentry Includes miscellaneous finish carpentry tasks such as interior and exterior doors, trims, jambs, sills, locks, closers; furnishings and cabinets (hinges, pulls, cam locks, ledges, supports); base trims and casings; drop ceiling Ɵle repair and replacement; raised floor panel modificaƟons; mounƟng and placement of video monitoring equipment and brackets; installaƟon of fixed and semi-permanent furnishings and interior fixtures; repair and maintenance of aluminum awning entrances and supports; repair of card reader

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pedestals, guard shack components, access doors, and pedestrian access gates.

Miscellaneous locksmith services related to keys and cores are included.

2. PainƟng Includes light and medium drywall patch and repair, minor drywall installaƟon, paint touch-up and color matching. Work may include ceiling Ɵle touch-up or replacement where pracƟcal, interior repainƟng of limited areas, and exterior touch-up and area painƟng of vinyl stucco finishes and concrete Ɵlt-wall panels. Work includes caulking/sealing of joints, jambs, sills, and similar locaƟons, using materials consistent with base building specificaƟons. Wood finishes shall match exisƟng finishes.

3. Commercial DomesƟc Plumbing Includes maintenance of water heaters, sinks, toilets, urinals, water fountains and boƩle fillers, faucets, flush and faucet sensors, showers and controls, circulator pumps, mixing valves, traps, drains, couplings, shutoff valves, hose bibs, hydrants, seals, gaskets, and caulked joints associated with fixtures and trims. Services shall include an emergency response capability consistent with typical commercial plumbing needs.

4. Vehicle Gate Entry and Exit Systems Includes a scheduled PM program and correcƟve repairs for vehicle gate controllers, ground loops, gate leaves, mag-locks, tensioners, sensors, and related components.

5. Loading Dock Plaƞorms and Levelers Includes PM and repair of two (2) loading dock leveler systems, including controls, sensors, hydraulics, safety devices, lubricaƟon, adjustments, and general care per manufacturer instrucƟons and industry best pracƟces.

6. Wheelchair LiŌ Includes PM and correcƟve maintenance in accordance with manufacturer recommendaƟons and all applicable West Virginia inspecƟon and cerƟficaƟon requirements.

7. Overhead Doors Includes PM and correcƟve maintenance for two automaƟc and one manual overhead door.

Work includes inspecƟon, adjustment, lubricaƟon, cleaning, and repair per manufacturer recommendaƟons and industry best pracƟces.

8. General Concrete Maintenance and Repairs Includes repair of concrete steps, pads, curbs, bollard bases, walkways, fooƟngs, and similar components as they deteriorate due to wear, seƩlement, or weather. Core drilling is included when required and directed by the COR.

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9. Roof-Mounted Safety Barriers and Roof Hatch Barriers Includes annual inspecƟon and maintenance of roof safety lines, posts, signage, connecƟons, railings, portable harness anchors, gates, and roof protecƟon pads. Work includes tesƟng, painƟng, lubricaƟon, parts replacement, and reporƟng for annual safety compliance. OSHA-compliant access methods, equipment, and a documented roof safety program are required.

10. GAF-TPO Membrane Roof Maintenance Requires use of GAF-cerƟfied roof mechanics to inspect and maintain warranted GAF TPO roof systems. CerƟficaƟons shall be documented. Includes twice-yearly PM plus reacƟve leak and damage response. Warranty coordinaƟon with GAF, leak reporƟng, and segregaƟon of warranted versus non-warranted repairs are required. Work includes repair of membrane, walk pads, penetraƟons, flashing, drains, scuppers, and other associated roof components.

11. Fixed Glass Windows and Glazing Systems Includes maintenance and repair of storefront and other fixed exterior and interior glazing systems and supports. Work includes replacement of damaged glass (single or insulated), repair or replacement of hollow metal and aluminum frames, glazing stops, beads, spacers, connectors, and related components, with at least annual inspecƟon. A workplace safety program specific to glazing work is required.

12. Stanley Commercial Entry and Passage Door Systems Includes semi-annual PM and reacƟve maintenance for Stanley-operated entry and passage doors (two double exterior airlock units and five interior doors). Work includes inspecƟon, adjustments, repairs, lubricaƟon, operaƟonal tesƟng, and sensor checks.

13. Electrical (Building General) Includes low-voltage distribuƟon from branch panels through outlets, switches, and local controls; lamp and ballast replacement; fixture and lens replacement and cleaning; device replacement; and GFCI tesƟng. The electrical contractor shall be qualified to work on equipment, motors, and controls up to 480V/3-phase/600A/600V and experienced with data floor branch circuits, PMMs, and raised floor environments. Adherence to NEMA codes, lockout/tagout (LOTO), and appropriate safe-work pracƟces is mandatory.

B. HVAC Maintenance

The Contractor shall inspect and maintain, at a minimum, Blower Coil Units (BCUs), chillers, dry coolers, electric heaters, exhaust fans, glycol feed pumps, rooŌop units (RTUs), split systems, PAGE | 16 steam generators/humidifiers, and Variable Air Volume (VAV) boxes, in accordance with manufacturer instrucƟons and without disrupƟng CRRC operaƟons.

C. Generator Maintenance

For purposes of this secƟon, fuel system components integral to generator operaƟon (including day tanks, local fuel piping between the day tanks and generators, fuel filters, and associated controls) are considered part of the generator system. Bulk fuel storage tanks, main fuel distribuƟon piping, fuel treatment systems, and secondary containment are covered under SecƟon K – Fuel System Service.

1. PM Service: Submit a formal prevenƟve maintenance (PM) schedule to the COR and Building Engineer. Provide three minor visits and one major service visit annually for each of the three MTU2250RXC6DT2 (2250 kW) generators and the 100RJC6DT3 (100 kW) life safety generator.

Each visit shall follow industry standard checklists for inspecƟon, tesƟng, adjustment, and calibraƟon to maintain performance, response Ɵme, and power quality.

2. Spare Parts: Develop and submit for COR approval a list of criƟcal emergency spare parts for the MTU and John Deere generators. The Government will procure and store approved spare parts onsite for use by emergency service personnel.

Maintenance and repairs for generators and integral fuel system components (including day tanks, local fuel piping between day tanks and generators, fuel lines, controllers, and fuel condiƟoning systems) shall be in accordance with manufacturer guidelines and NFPA 110, ANSI/NETA MTS- 2023, and other applicable NFPA, IEEE, and NEMA standards.

Electrical Power DistribuƟon, CRAH, SCADA, BMS, Fire Suppression, UPS, and Fuel System Services

The Contractor shall provide all supervision, management, labor, materials, supplies, tools, test equipment, and incidentals necessary to perform a complete prevenƟve maintenance and correcƟve repair program for all covered systems, without disrupƟng CRRC operaƟons. All work shall follow current manufacturer instrucƟons, applicable codes and standards, and industry-recognized best pracƟces.

D. Switchgear and Electrical Power DistribuƟon

The Contractor shall perform comprehensive inspecƟon, tesƟng, and prevenƟve maintenance for switchgear, switchboards, distribuƟon panels, protecƟve devices, and associated equipment at intervals recommended by the manufacturer and at least in accordance with ANSI/NETA MTS-2023 (or current successor standard). AcƟviƟes shall include visual and mechanical inspecƟon, funcƟonal exercising, electrical tesƟng, thermographic scanning, and documentaƟon of test results and

PAGE | 17

correcƟve acƟons. Infrared (IR) surveys shall be performed while equipment is energized to detect loose, corroded, or overloaded connecƟons; idenƟfied deficiencies shall be corrected and re-tested, with color IR images included in the final report to the COR.

E. Computer Room Air Handlers (CRAH)

The Contractor shall inspect, test, and maintain all CRAH units in accordance with manufacturer recommendaƟons and data center best pracƟces, ensuring redundancy and environmental stability in criƟcal spaces. All work shall be scheduled and coordinated to avoid unplanned loss of cooling capacity and shall include filter changes, coil cleaning, checks of fans, belts, condensate management, controls, and alarms.

F. Supervisory Control and Data AcquisiƟon (SCADA)

The Contractor shall perform scheduled inspecƟons (minimum four per year) and prevenƟve maintenance on the SCADA system, including servers, workstaƟons, network components, input/output modules, and field interfaces. PrevenƟve maintenance shall be performed in accordance with manufacturer documentaƟon and shall verify proper alarming, trending, data integrity, and system redundancy. Contractor personnel shall be knowledgeable and experienced with the most recent release of the site SCADA plaƞorm (e.g., EcoStruxure) and associated components.

G. Building Management System (BMS)

The Contractor shall perform a minimum of four BMS prevenƟve maintenance inspecƟons per year, including controller health checks, point-to-point verificaƟon, alarm funcƟonality, sequence of operaƟon review, and backup/restore validaƟon. Work shall be coordinated so as not to disrupt normal CRRC operaƟons. Contractor personnel shall be knowledgeable and experienced with TAC/Andover controllers and EcoStruxure soŌware or their current successors.

H. Clean Agent Fire Suppression System

The Contractor shall maintain the clean agent fire suppression system in accordance with NFPA 72, NFPA 2001, and manufacturer requirements, including inspecƟons, funcƟonal tesƟng, verificaƟon of agent quanƟty and pressure, enclosure integrity inspecƟons, and required documentaƟon. A Fike-cerƟfied (or OEM-cerƟfied) service provider shall perform system tesƟng, maintenance, and upgrades. All work shall be coordinated to avoid impairing fire protecƟon in criƟcal spaces; any impairment shall be reported and managed in accordance with applicable NFPA and VA requirements.

PAGE | 18

I. Generator and Paralleling Switchgear

The Contractor shall inspect, test, and maintain generator switchgear, paralleling gear, and automaƟc transfer switches (ATS) in accordance with manufacturer guidelines, NFPA standards, and ANSI/NETA MTS-2023 (or current successor standard). Work shall include funcƟonal tesƟng of automaƟc and manual transfer operaƟons, protecƟve relays, communicaƟon links, control logic, and synchronizaƟon features. The Contractor shall provide up to four (4) hours of annual onsite training for up to five CRRC personnel covering sequence of operaƟons, manual transfer procedures, and rouƟne checks and inspecƟons.

Only manufacturer-approved replacement parts shall be used. RecondiƟoned or refurbished parts shall not be installed without prior wriƩen approval from the COR. Removed parts shall be turned over to the COR unless required for warranty/core return, in which case disposiƟon shall be coordinated on a case-by-case basis.

J. UninterrupƟble Power Systems (UPS) and BaƩery Monitoring

The Contractor shall provide a complete prevenƟve maintenance and repair program for all UPS units and Power Management Modules (PMMs), including internal inspecƟons, funcƟonal tesƟng, calibraƟon, firmware updates, alarm verificaƟon, and load transfer tests, in accordance with manufacturer specificaƟons. Contractor personnel shall be knowledgeable and experienced with the installed UPS plaƞorms (e.g., MGE Galaxy 8000, MGE Galaxy 5000, PMMs) and shall possess OEM cerƟficaƟon and tools necessary to interface with the equipment for history review and diagnosƟc analysis.

The Contractor shall also support UPS baƩery monitoring systems, including configuraƟon, data review, and reporƟng of baƩery health, impedance, temperature, current, voltage, and system trends. The Contractor shall maintain all required soŌware licensing and training to support the monitoring system and shall provide periodic reports and recommendaƟons to the COR.

K. Fuel System Service

For purposes of this secƟon, bulk and distribuƟon fuel system components are disƟnct from generator-integral components described in SecƟon C. This secƟon covers fuel oil storage tanks, day tanks not integral to a single generator, transfer pumps, main fuel piping, controls, sensors, secondary containment, monitoring systems, and fuel treatment systems.

The Contractor shall inspect, test, and maintain these fuel system components in accordance with NFPA 30/30A, NFPA 110 (EPSS), the InternaƟonal Fire Code SecƟon 604 (current ediƟon), applicable California Air Resources Board (CARB) G-70-162 guidance, and manufacturer

PAGE | 19

recommendaƟons. PrevenƟve maintenance shall be scheduled so that no more than one redundant system is out of service at any given Ɵme. Personnel performing fuel system work shall hold applicable licenses and have a minimum of three (3) years of recent experience on comparable systems.

L. Other Direct Costs

Other Direct Costs (ODCs) include parts, materials, and supplies that must be procured to return systems and equipment to fully operaƟonal status under this contract. The ODC funding idenƟfied in the applicable contract line item(s) is based on historical unscheduled service needs and may not be exceeded without prior wriƩen approval from the ContracƟng Officer. The Contractor shall obtain COR concurrence before purchasing any single ODC item above the threshold established in the contract and shall provide itemized documentaƟon with each ODC reimbursement request.

Task PWS Reference Paragraph Deliverable

General Maintenance 6.A.1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13

Weekly Reports PM Schedule

HVAC Maintenance 6.B Weekly Reports PM Schedule

Generator Maintenance 6.C.1,2 Monthly Report PM Schedule

Switchgear PrevenƟve Maintenance 6.D Annual Report PM Schedule

CRAH PM 6.E Monthly Report PM Schedule

SCADA 6.F Monthly Report PM Schedule

BMS PM 6.G Monthly Report PM Schedule

Clean Agent 6.H Quarterly Report PM Schedule

Generator and Paralleling Switchgear

6.I Weekly Reports PM Schedule

UPS BaƩery and Monitoring 6.J Weekly Reports PM Schedule

Fuel System Service 6.K Monthly Containment Quarterly Report PM Schedule

Other Direct Costs 6.L Monthly

PAGE | 20

7 Work ClassificaƟon and Service Request Response Time

A. Emergencies - Emergency service calls will be classified as such at the discreƟon of the Contractor PM, the COR, or the approved designee. Emergency service requests are applicable where the work consists of correcƟng failures that consƟtute an immediate danger to personnel or property, threaten the secure mission of the CRRC, or disrupt criƟcal facility operaƟons, including, but not limited to, environmental spills and issues, broken water pipes, electrical power outages, electrical problems that may cause fire or shock, gas or oil leaks, major air condiƟoning or heaƟng problems, etc., or any work considered by the PM, COR, or designee, to be of an emergency nature.

The Contractor shall respond to emergency service requests immediately, within the shortest possible Ɵme consistent with available resources, not to exceed four (4) hours.

The Contractor shall provide a wriƩen account of any emergency callback, to include costs incurred and plan for permanent correcƟon of the problem, to the COR, or designee, the morning of the next working day.

B. Urgent - Urgent service calls will also be classified at the discreƟon of the Contractor PM, the COR, or the approved designee. Urgent calls consist of providing services or correcƟng failures that do not pose an immediate threat to personnel, property or missions but will soon, if not corrected, pose an immediate threat to the CRRC personnel and/or systems.

Examples of these types of service requests include, but are not limited to, inoperaƟve electrical circuits, inoperaƟve lighƟng above a work staƟon, flush valve stuck open, any malfuncƟons to equipment that affect the operaƟons of sensiƟve building occupants, or any work considered to be of an urgent nature. The Contractor shall respond to urgent service requests within the shortest possible Ɵme consistent with available resources, not to exceed twenty-four (24) hours, unless the priority is elevated.

C. RouƟne – RouƟne service will be classified as such when neither Emergency nor Urgent applies. The Contractor shall respond promptly to rouƟne, scheduled and unscheduled, work requests and provide, within two (2) days, a soluƟon and anƟcipated Ɵmeframe to remediate or repair. Unscheduled maintenance is defined as unanƟcipated repairs or tasks that must be performed in order to return the facility to full operaƟonal status.

PAGE | 21

8 Access

A. The CRRC is a secure federal site. Access to certain secure areas, within the building, will require reviewing and acknowledging the Rules of Behavior policy. Current federally acceptable means of idenƟficaƟon for access is required for all personnel on all visits.

Access to data, equipment lists, equipment specificaƟons, floor plans, and one-line diagrams will be provided by CRRC COR or designee. Use of photographic, recording or data capture equipment, laptops or tablet compuƟng devices is only permiƩed with permission of the COR and the building InformaƟon Systems Security Officer.

9 Vehicle and Equipment Access

A. The CRRC compound is a Tier 3 restricted access site. Access by Contractor’s vehicles for service must be noted in Contractor’s request for scheduled access. All parƟes arriving are subject to Security Screening, will need to show idenƟficaƟon, allow inspecƟon of vehicles, equipment, bags, boxes, containers and any other arƟcles brought on site. If Contractor needs to store materials, trailers, or equipment on site for their work, permission must be sought beforehand.

10 Supplies and Materials

A. Supplies and materials will be provided by the Contractor. Owner maintains a database of all specified materials, components and parts comprising the building package. The Contractor is required to provide repair and/or replacement parts equal to or beƩer than the components in place. Inquiries, request for subsƟtuƟon or replacement of component parts will be made to the contract COR, or designee. COR may request material submiƩals prior to installaƟon. Contractor will use their best judgment when using subsƟtute material so as not to delay needed work, especially when there is a Ɵme-sensiƟvity.

11 NoƟficaƟon

A. The Contractor will noƟfy the COR/Facility Engineer, or designee, of pending PM and non-program (not PM) maintenance or repair needs. FTE Members of the CRRC FaciliƟes and Engineering Support staff may also make noƟficaƟon of needed service. NoƟficaƟon will be via the method agreed upon by the contractor and the COR/ designee. Service Ɵckets will be printed, and unit diagrams, manufacturer’s recommendaƟons and other supporƟng documentaƟon will be aƩached as needed. PM noƟficaƟons will include

PAGE | 22

trade, room number, service category, urgency, expected date of arrival (if outside resources are required), hours on the job, general detail of service needed, notes to include any follow up, list of materials in general (detailed list on vendor’s paperwork) and point of contact (POC) informaƟon. NoƟficaƟons will require an acknowledgement and response, and will indicate expected arrival, crew size, idenƟty of service personnel for building security, any special support or assistance needed from CRRC, aŌer hours support, and early arrival noƟficaƟon. Normal hours of operaƟon at CRRC are M-F from 0600 to 1630hrs, except federal holidays.

12 Performance Metrics

A. The Government will uƟlize a Quality Assurance Surveillance Plan (QASP) throughout the life of the contract to ensure that the Contractor is performing the services required by this PWS in an acceptable manner. The Government reserves the right to alter or change the surveillance methods in the QASP at its own discreƟon. Performance measures for saƟsfactory compleƟon of the order shall be measured by compleƟon of the listed deliverables and by compleƟon of tasks idenƟfied. CompleƟon of deliverables shall remain within the scope of the approved PWS. At a minimum, the following metrics shall be applied:

1. There are no deficiencies in the review and analysis performed by the Contractor that result in incorrect or inadequate assumpƟons, which, in turn, result in unacceptable recommendaƟons.

2. There are no deficiencies in the development of reports, documents or funcƟonal requirements, which could result in delays in meeƟng established Ɵmelines.

3. All wriƩen documentaƟon is craŌed in a skilled business style and in plain language.

4. All work is completed within the established and agreed upon Ɵme frames.

5. The content of deliverables will be highly professional.

6. The table below defines the Performance Standards and Acceptable Performance Levels for ObjecƟves associated with this effort.

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Performance ObjecƟve

Performance Standard Acceptable Performance Levels

Surveillance Method

1. Technical Needs

Shows understanding of requirements Efficient and effecƟve in meeƟng requirements Meets technical needs and mission requirements Offers quality services/products

SaƟsfactory or higher

Periodic Direct ObservaƟon

2. Project Milestones and Schedule

Quick response capability Products completed, reviewed, delivered in Ɵmely manner NoƟfies customer in advance of potenƟal problems

SaƟsfactory or higher

Periodic Direct ObservaƟon

3. Project Staffing

Currency of shared service experƟse Personnel possess necessary knowledge, skills and abiliƟes to perform tasks

SaƟsfactory or higher

Periodic Direct ObservaƟon

4. Value Added

Provided valuable service to Government

Services/products delivered were of desired quality

SaƟsfactory or higher

Periodic Direct ObservaƟon

*Details regarding performance will be documented by the Government via the Contractor Performance Assessment ReporƟng System (CPARS).

13 Government ResponsibiliƟes

A. Provide workspace/workstaƟons.

B. Government-furnished Equipment (Laptops)

PAGE | 24

14 Price/Cost Schedule

Item InformaƟon:

ITEM

DESCRIPTION OF SERVICES QTY UNIT UNIT

PRICE

TOTAL

AMOUNT

General Maintenance

PWS 6.A.1, 2, 3, 4, 5, 6, 7, 8, 9,

10, 11, 12, 13 Contract Period: Base POP Begin: 6-13-2026 POP End: 6-12-2027

12 MO $____________ $________________

HVAC Maintenance

PWS 6.B

Contract Period: Base POP Begin: 6-13-2026 POP End: 6-12-2027

12 MO $____________ $________________

Generator Maintenance

PWS 6.C.1,2

Contract Period: Base POP Begin: 6-13-2026 POP End: 6-12-2027

12 MO $____________ $________________

Switchgear PrevenƟve Maintenance

PWS 6.D

Contract Period: Base POP Begin: 6-13-2026 POP End: 6-12-2027

12 MO $____________ $________________

CRAH PM

PWS 6.E

Contract Period: Base POP Begin: 6-13-2026 POP End: 6-12-2027

12 MO $____________ $________________

0006 SCADA

PWS 6.F

1 LT $____________ $________________

PAGE | 25

Contract Period: Base POP Begin: 6-13-2026 POP End: 6-12-2027

BMS PM

PWS 6.G

Contract Period: Base POP Begin: 6-13-2026 POP End: 6-12-2027

12 MO $____________ $________________

Clean Agent Fire Suppression

PWS 6.H

Contract Period: Base POP Begin: 6-13-2026 POP End: 6-12-2027

12 MO $____________ $________________

Generator Switchgear

PWS 6.I

Contract Period: Base POP Begin: 6-13-2026 POP End: 6-12-2027

12 MO $____________ $________________

UPS BaƩery and Monitoring

PWS 6.J

Contract Period: Base POP Begin: 6-13-2026 POP End: 6-12-2027

12 MO $____________ $________________

Fuel System Service

PWS 6.K

Contract Period: Base POP Begin: 6-13-2026 POP End: 6-12-2027

12 MO $____________ $________________

Other Direct Costs

PWS 6.L

Contract Period: Base POP Begin: 6-13-2026 POP End: 6-12-2027

1 LT

Base Period

Total =

PAGE | 26

ITEM

DESCRIPTION OF SERVICES QTY UNIT UNIT

PRICE

TOTAL

AMOUNT

General Maintenance

PWS 6.A.1, 2, 3, 4, 5, 6, 7, 8, 9,

10, 11, 12, 13 Contract Period: Base POP Begin: 6-13-2027 POP End: 6-12-2028

12 MO $____________ $________________

HVAC Maintenance

PWS 6.B

Contract Period: Base POP Begin: 6-13-2027 POP End: 6-12-2028

12 MO $____________ $________________

Generator Maintenance

PWS 6.C.1,2

Contract Period: Base POP Begin: 6-13-2027 POP End: 6-12-2028

12 MO $____________ $________________

Switchgear PrevenƟve Maintenance

PWS 6.D

Contract Period: Base POP Begin: 6-13-2027 POP End: 6-12-2028

12 MO $____________ $________________

CRAH PM

PWS 6.E

Contract Period: Base POP Begin: 6-13-2027 POP End: 6-12-2028

12 MO $____________ $________________

SCADA

PWS 6.F

Contract Period: Base POP Begin: 6-13-2027 POP End: 6-12-2028

1 LT $____________ $________________

BMS PM

PWS 6.G

12 MO $____________ $________________

PAGE | 27

POP Begin: 6-13-2027 POP End: 6-12-2028

Clean Agent Fire Suppression

PWS 6.H

Contract Period: Base POP Begin: 6-13-2027 POP End: 6-12-2028

12 MO $____________ $________________

Generator Switchgear

PWS 6.I

Contract Period: Base POP Begin: 6-13-2027 POP End: 6-12-2028

12 MO $____________ $________________

UPS BaƩery and Monitoring

PWS 6.J

Contract Period: Base POP Begin: 6-13-2027 POP End: 6-12-2028

12 MO $____________ $________________

Fuel System Service

PWS 6.K

Contract Period: Base POP Begin: 6-13-2027 POP End: 6-12-2028

12 MO $____________ $________________

Other Direct Costs

PWS 6.L

Contract Period: Base POP Begin: 6-13-2027 POP End: 6-12-2028

PAGE | 28

DESCRIPTION OF SERVICES QTY UNIT UNIT

PRICE

TOTAL

AMOU…