ATTACHMENT D - PRICE SCHEDULE.xlsx
XLSX spreadsheet 14 KB Posted
- Solicitation number
- 36C10X25R0032
About this file
This document is a Price Schedule for the Veterans Experience Office (VEO) Contact Center solicitation (Solicitation Number 36C10X25R0032) issued by the Department of Veterans Affairs Strategic Acquisition Center Frederick. The pricing schedule covers a base year and four option years, with a grand total contract value of $1,777,809.17. The primary service is contact center support, which includes staffing such as a Program Manager, Deputy Program Manager, 24 Supervisors, 5 PMAAs, 24 Senior Agents, and 312 Agents, with optional surge capabilities for various staffing levels.
The pricing structure includes fixed line items for contact center support (priced at $0), optional surge staffing for different employee categories with specified total labor hours, travel costs (increasing incrementally from $834,389 in the base year to $176,811.97 in Option Year 4), and other direct costs. Travel and other direct costs show a gradual increase across years, with the total contract value remaining consistent. The contract allows for optional surge staffing in multiple categories, including overtime and regular time for agents, as well as surge options for senior agents, supervisors, and PMAAs, providing flexibility in staffing levels.
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Other files
| File | Type | Posted |
|---|---|---|
| 36C10X25R0032 0004.docx | DOCX document | |
| 36C10X25R0032 0003.docx | DOCX document | |
| ATTACHMENT G - CONTRACTOR QUESTIONS_GOVERNMENT RESPONSES v2.xlsx | XLSX spreadsheet | |
| ATTACHMENT G - CONTRACTOR QUESTIONS_GOVERNMENT RESPONSES.xlsx | XLSX spreadsheet | |
| 36C10X25R0032 0002.docx | DOCX document | |
| ATTACHMENT B - PAST PERFORMANCE REFERENCES UPDATED.pdf | ||
| 36C10X25R0032 0001.docx | DOCX document | |
| 36C10X25R0032.docx | DOCX document | |
| ATTACHMENT F - WAGE DETERMINATION 2015-4281.pdf | ||
| ATTACHMENT E - CONFIDENTIALITY OF SENSITIVE INFORMATION.pdf | ||
| ATTACHMENT C - PAST PERFORMANCE QUESTIONNAIRE.docx | DOCX document | |
| ATTACHMENT B - PAST PERFORMANCE REFERENCES.pdf | ||
| ATTACHMENT G - CONTRACTOR QUESTIONS.xlsx | XLSX spreadsheet | |
| ATTACHMENT A - CONTRACTOR RULES OF BEHAVIOR.docx | DOCX document |
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Text version
VENDOR NAME
| CLIN | DESCRIPTION | QTY | UNIT | UNIT PRICE | TOTAL PRICE |
| 0001 | Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 24 Supervisors, 5 PMAAs, 24 Senior Agents, 312 Agents, any additional Program Management Support) | 12 | MO | $ - 0 | |
| 0002 | OPTIONAL Surge (Agents) | LT | NSP | NSP | |
| 0002AA | OPTIONAL Surge (Agents) Overtime @ 5,000 Total Labor Hours | 1 | LT | $ - 0 | |
| 00002AB | OPTIONAL Surge (Agents) Regular Time @ 229,640 Total Labor Hours | 1 | LT | $ - 0 | |
| 0003 | OPTIONAL Surge (Senior Agents) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0004 | OPTIONAL Surge (Supervisors) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0005 | OPTIONAL Surge (PMAA) 3,840 Total Labor Hours | 1 | LT | $ - 0 | |
| 0006 | Travel (NTE) | 1 | LT | $ 834,389.00 | $ 834,389.00 |
| 0007 | Other Direct Cost (NTE) | 1 | LT | $ 50,191.95 | $ 50,191.95 |
| BASE YEAR TOTAL | $ 884,580.95 | ||||
| BASE YEAR TOTAL (Inclusive of Optional CLINs) | $ 884,580.95 | ||||
| OPTION YEAR 1 | |||||
| 1001 | Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 24 Supervisors, 5 PMAAs, 24 Senior Agents, 312 Agents, any additional Program Management Support) | 12 | MO | $ - 0 | |
| 1002 | OPTIONAL Surge (Agents) | LT | NSP | NSP | |
| 0002AA | OPTIONAL Surge (Agents) Overtime @ 5,000 Total Labor Hours | 1 | LT | $ - 0 | |
| 00002AB | OPTIONAL Surge (Agents) Regular Time @ 229,640 Total Labor Hours | 1 | LT | $ - 0 | |
| 0003 | OPTIONAL Surge (Senior Agents) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0004 | OPTIONAL Surge (Supervisors) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0005 | OPTIONAL Surge (PMAA) 3,840 Total Labor Hours | 1 | LT | $ - 0 | |
| 1006 | Travel (NTE) | 1 | LT | $ 161,808.00 | $ 161,808.00 |
| 1007 | Other Direct Cost (NTE) | 1 | LT | $ 51,697.70 | $ 51,697.70 |
| OPTION YEAR 1 TOTAL | $ 213,505.70 | ||||
| OPTION YEAR 1 TOTAL (Inclusive of Optional CLINS) | $ 213,505.70 | ||||
| OPTION YEAR 2 | |||||
| 2001 | Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 24 Supervisors, 5 PMAAs, 24 Senior Agents, 312 Agents, any additional Program Management Support) | 12 | MO | $ - 0 | |
| 2002 | OPTIONAL Surge (Agents) | LT | NSP | NSP | |
| 0002AA | OPTIONAL Surge (Agents) Overtime @ 5,000 Total Labor Hours | 1 | LT | $ - 0 | |
| 00002AB | OPTIONAL Surge (Agents) Regular Time @ 229,640 Total Labor Hours | 1 | LT | $ - 0 | |
| 0003 | OPTIONAL Surge (Senior Agents) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0004 | OPTIONAL Surge (Supervisors) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0005 | OPTIONAL Surge (PMAA) 3,840 Total Labor Hours | 1 | LT | $ - 0 | |
| 2006 | Travel (NTE) | 1 | LT | $ 166,662.24 | $ 166,662.24 |
| 2007 | Other Direct Cost (NTE) | 1 | LT | $ 53,248.63 | $ 53,248.63 |
| OPTION YEAR 2 TOTAL | $ 219,910.87 | ||||
| OPTIONYEAR 2 TOTAL (Inclusice of Optional CLINS) | $ 219,910.87 | ||||
| OPTION YEAR 3 | |||||
| 3001 | Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 24 Supervisors, 5 PMAAs, 24 Senior Agents, 312 Agents, any additional Program Management Support) | 12 | MO | $ - 0 | |
| 3002 | OPTIONAL Surge (Agents) | LT | NSP | NSP | |
| 0002AA | OPTIONAL Surge (Agents) Overtime @ 5,000 Total Labor Hours | 1 | LT | $ - 0 | |
| 00002AB | OPTIONAL Surge (Agents) Regular Time @ 229,640 Total Labor Hours | 1 | LT | $ - 0 | |
| 0003 | OPTIONAL Surge (Senior Agents) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0004 | OPTIONAL Surge (Supervisors) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0005 | OPTIONAL Surge (PMAA) 3,840 Total Labor Hours | 1 | LT | $ - 0 | |
| 3006 | Travel (NTE) | 1 | LT | $171,662.11 | $ 171,662.11 |
| 3007 | Other Direct Cost (NTE) | 1 | LT | $54,846.09 | $ 54,846.09 |
| OPTION YEAR 3 TOTAL | $ 226,508.20 | ||||
| OPTION YEAR 3 TOTAL (Inclusive of Optional CLINS) | $ 226,508.20 | ||||
| OPTION YEAR 4 | |||||
| 4001 | Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 24 Supervisors, 5 PMAAs, 24 Senior Agents, 312 Agents, any additional Program Management Support) | 12 | MO | $ - 0 | |
| 4002 | OPTIONAL Surge (Agents) | LT | NSP | NSP | |
| 0002AA | OPTIONAL Surge (Agents) Overtime @ 5,000 Total Labor Hours | 1 | LT | $ - 0 | |
| 00002AB | OPTIONAL Surge (Agents) Regular Time @ 229,640 Total Labor Hours | 1 | LT | $ - 0 | |
| 0003 | OPTIONAL Surge (Senior Agents) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0004 | OPTIONAL Surge (Supervisors) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0005 | OPTIONAL Surge (PMAA) 3,840 Total Labor Hours | 1 | LT | $ - 0 | |
| 4006 | Travel (NTE) | 1 | LT | $ 176,811.97 | $ 176,811.97 |
| 4007 | Other Direct Cost (NTE) | 1 | LT | $ 56,491.48 | $ 56,491.48 |
| OPTION YEAR 4 TOTAL | $ 233,303.45 | ||||
| OPTION YEAR TOTAL (Inclusive of Optional CLINs) | $ 233,303.45 | ||||
| GRAND TOTAL | $ 1,777,809.17 | ||||
| GRAND TOTAL (Inclusive of Optional CLINS) | $ 1,777,809.17 |
File details come from the government source that posted it. Updated .