36C10X25R0032 0001.docx

36C10X25R0032 0001

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

36C10X Strategic Acquisition Center - Frederick Department of Veterans Affairs

5202 Presidents Court, Suite 103 Frederick MD 21703

36C10X Strategic Acquisition Center - Frederick Department of Veterans Affairs

5202 Presidents Court, Suite 103 Frederick MD 21703 To all Offerors/Bidders

36C10X25R0032 08-27-2025

X

The purpose of Amendment 0001 is to remove conflicting information in Section E.1 Instructions to Offerors.

Changes are in red for ease of reference.

E.1 INSTRUCTIONS TO OFFERORS

All quotes shall be subject to evaluation by a team of Government personnel. Any proposals that do not meet the following criteria will be eliminated from consideration:

1. All SDVOSB concerns must be VetCert Verified at the time of proposal submission and certified in SAM under NAICS code 561422 to qualify as an interested party. Verification in VetCert alone does not meet the requirements for size standard authentication. Offerors are solely responsible for obtaining this verification. The Contracting Officer will not intervene with SBA regarding the processing of applications. Offerors and Subcontractors must also be certified in SAM.gov following SBA guidelines for certification as a small business.

1. All Offerors shall ensure FAR provision 52.212-3, Offeror Representations and Certifications—Commercial Products and Commercial Services, is completed in SAM or submitted with the proposal.

A. PROPOSAL SUBMISSIONS/INSTRUCTIONS TO OFFERORS

In addition to information provided by FAR Clause 52.212-1 Instructions to Offers – Commercial Items, the following instructions to Offerors apply:

1. All proposal intentions, questions, and proposals shall be submitted via email to the Contracting Officer and the Contracting Specialist via email to Caitlin.Ruc@va.gov and Michael.Stevens5@va.gov.

2. Offeror’s intention to provide a proposal via email on or before close of business on the date specified on the SF1449, Block 20.

3. All questions from Offerors regarding this solicitation shall be submitted on or before date/time specified on the SF1449, Block 20. Only written questions will be accepted. It is requested that all questions be combined into one Microsoft Word document per Offeror.

2. Proposals shall be submitted to the Contracting Officer and the Contracting Specialist via email on or before date/time specified on the SF1449, Block 8. Proposals received after the due date/time will be considered late in accordance with FAR 52.212-1(f). Offerors are strongly encouraged to submit proposals early to avoid issues due to email delays or technical issues. The Government is not responsible for emails delayed by file size restrictions or security filters. Failure to provide any of the required Volumes as indicated below will result in immediate elimination of the proposal from consideration. Proposals received after the exact time specified for receipt may be considered late and may not be evaluated unless they meet the exceptions outlined in FAR 52.212-1(f)

3. Prior to award, the apparent successful Offeror shall provide the CO with the physical location(s) of contract performance (city, county, and state) so that the appropriate Department of Labor Service Contract Labor Standards wage determination(s) can be incorporated into the contract.

If multiple performance locations are proposed, all anticipated locations must be identified. The Offeror shall also notify the CO in writing of any change to performance location(s) during contract performance to allow incorporation of the applicable wage determination(s), as necessary.

4. Offerors shall submit all questions using Attachment G: Contractor Questions via email to Caitlin.Ruc@va.gov and Michael.Stevens5@va.gov on or before date/time specified on the SF1449, Block 20. Questions submitted in any other format, including Contractor-created forms or emails without the template, will not be reviewed or answered by the Government. Each question shall reference the solicitation section, paragraph, and page number, and shall be clearly and concisely stated within the space provided in the template.

5. Format:

The submission shall be clearly indexed and logically assembled. Each volume shall be clearly identified and shall begin at the top of a page. All pages of each volume shall be appropriately numbered and identified by the complete company name, date and solicitation number in the header and/or footer.

Proposal page limitations are applicable to this procurement. The table below indicates the maximum page count (when applicable) for each volume of the Offeror’s proposal. All files will be submitted as a Microsoft Excel (.XLS), Microsoft Word (doc, .docx), or Acrobat (PDF) file or compatible as indicated in the table. Page size shall be no greater than 8 1/2" x 11". The top, bottom, left and right margins shall be a minimum of one inch each. Font size shall be no smaller than 12-point. Times New Roman fonts are required. Characters shall be set at no less than normal spacing and 100% scale. Tables and illustrations may use a reduced font size not less than 8-point and may be landscape. Line spacing shall be set at no less than single space. Each paragraph shall be separated by at least one blank line. Page numbers, company logos, and headers and footers are not bound by the 12-point font requirement. Footnotes to text shall not be used. The use of hyperlinks in proposals is prohibited.

If the Offeror submits annexes, documentation, attachments or the like, not specifically required by this solicitation, such will count against the Offeror’s page limitations unless otherwise indicated in the specific Volume instructions below. Pages in violation of these instructions, either by exceeding the margin, font or spacing restrictions or by exceeding the total page limit for a particular volume, will not be evaluated. Pages not evaluated due to violation of the margin, font or spacing restrictions will not count against the page limitations. The page count will be determined by counting the pages in the order they appear in the print layout view.

6. File Packaging:

Proposals shall be submitted as individual files. Compressed (zipped) files shall not be accepted.

7. Content Requirements:

All information shall be confined to the appropriate file. The Offeror shall confine submissions to essential matters, sufficient to define the proposal and provide an adequate basis for evaluation. Offerors are responsible for including sufficient details, in a concise manner, to permit a complete and accurate evaluation of each proposal.

8. Proposals submitted in response to this solicitation shall contain the following in separate volumes:

Attachment C (PPQs): None, maximum of three to be submitted by references if CPARS not available

Price.xls/.xlsx

[Offeror Name] Price.doc/.docx/.pdf

OCI.doc/.docx/.pdf

None for Attachment D

Narrative: 1 page;

SF1449, SF30s, & terms and conditions and/or assumptions will not be included in the page count

Other - Certification of compliance as required by VAAR 852.219-75. If there is a perceived OCI please complete Attachment E FORM 0752, Confidentiality of Sensitive Information and provide an OCI mitigation plan.

The cover page, executive summary, table of contents, and/or a glossary of abbreviations or acronyms will not be included in the page count of any Volume. Required solicitation forms, certifications, and attachments listed in this solicitation (e.g., SF 1449, SF 30s, Attachments B, C, D) are excluded from page limitations.

Under no circumstances shall any pricing be included in any non- Price volume. If pricing is included in any non-Price volume, the Government reserves the right to cease further evaluation and remove the Offeror from consideration for award.

a. VOLUME I – EXPERIENCE The Offeror shall provide a summary of recent and relevant experience (within 3 years) that demonstrates the ability to successfully perform work of similar size, scope, and complexity to the requirements described in the PWS.

At a minimum, the submission shall include the following for each example of relevant experience:

· Contract or project title

· Contract number

· Customer Point of Contact Information (including name, address, phone, and email address)

· Period of Performance

· Description of the work performed, including size, scope, and complexity

· Relevance to the current requirement The experience may include work performed by the Offeror as a prime Contractor, Subcontractor, or member of a joint venture. Provided the Offeror clearly delineates its specific role and responsibilities in the cited effort and indicates whether the experience is that of the prime Offeror or a proposed Subcontractor. If the Offeror is proposing as part of a team (e.g., joint venture, prime-sub relationship), relevant experience of proposed Subcontractors may be included, clearly labeled as such. The Government will evaluate experience based on its relevance and the extent to which the Offeror (including teams, if applicable) was responsible for performance.

b. VOLUME II – PAST PERFORMANCE The Offeror shall complete Attachment B: Past Performance References in its entirety, listing a total of three contracts/orders for work performed in the past three years or currently being performed, for contact center support services to include surge capability. The Government will make the determination of relevance (based on size, scope, and complexity of requirement).

Contracts/orders listed may include those entered into with the Federal Government, agencies of state and local governments and commercial concerns. Offerors may also submit past performance information regarding predecessor companies, key personnel who have relevant experience or Subcontractors that will perform major or critical aspects of the requirement when such information is relevant to the acquisition. For the purposes of this solicitation, a major subcontract is defined as 20% of the total contract effort. Data concerning the prime Contractor shall be provided first, followed by each proposed major Subcontractor, in alphabetical order.

Offerors shall indicate on Attachment B if there are Contractor Performance Assessment Reporting System (CPARS) report(s) available for each reference. In the event an assessment was not completed in CPARS for the contract/order, Offerors may request the reference point of contact (POC) to complete and submit a Past Performance Questionnaire (PPQ) (See Attachment C of this solicitation). The Offeror shall instruct the POC at the referenced entity to return a copy of the completed PPQ directly to the CO and the CS at Caitlin.Ruc@va.gov and Michael.Stevens5@va.gov NO LATER THAN THE CLOSING DATE OF THE SOLICITATION (inclusive of any closing date extensions granted via amendment). PPQs will only be evaluated for those contracts/orders that do not have a CPARS report available.

The Government is not required to contact references provided by the Offeror. Also, references other than those identified by the Offeror may be contacted by the Government to obtain additional information that will be used in the evaluation of the Offeror's past performance. The Government may consider past performance information obtained through other sources which is reasonably available and determined to be relevant.

Offerors shall indicate in Attachment B if they have no record of relevant or recent past performance. No relevant or recent past performance, as indicated in the proposal or based on the determination of relevance by the Government, will be considered neutral.

3. VOLUME III – PRICE

Offerors shall submit a completed Attachment D: Price Schedule and Labor Breakdown spreadsheet and a completed Section B.3 Price/Cost Schedule. Offerors must propose pricing for each line item according to the quantities listed in the Price Schedule, including all option periods. Please submit your pricing proposal using two decimal places to ensure accuracy and prevent rounding errors. Attachment D must be submitted as a Microsoft Excel (.xls/.xlsx) file. Offerors shall not alter the Price sheet quantities. Offerors may submit a narrative, not to exceed one page, to detail any discounts or other relevant pricing information. Offerors are encouraged to provide discounts.

Offerors shall include signed SF 1449 and amendment(s) (SF 30s), if any, in the Price volume. An authorized official of the prime Contractor shall sign the SF 1449, amendment(s) and all certifications requiring signature. Additionally, any proposed terms and conditions and/or assumptions upon which the proposal is predicated shall be included in the Price volume. Offerors are hereby advised that any Offeror-imposed terms and conditions and/or assumptions which deviate from the Government’s material terms and conditions established by the solicitation, may render the Offeror’s proposal unacceptable, and thus ineligible for award.

Offerors shall include a statement regarding FAR 9.505 Organizational Conflicts of interest General Rules. The statement shall state whether the Contractor or Subcontractors prepared or assisted in preparing this work statement or acquisition planning, whether they have other potential or actual conflicts of interest (See FAR 9.5). If there is a mitigatable Conflict of Interest, please submit a mitigation plan with the quotation. Offerors shall also complete and submit Attachment E VA Form 0752, CONFIDENTIALITY OF SENSITIVE INFORMATION NON-DISCLOSURE AGREEMENT.