36C10X19Q0200-007.pdf

Case Assigned From VACO

Vendor Reviews Case

Case Needs Supps?

Request Supps from Field (VISN/Facility) Supps Received? Mark ReceivedYes Yes

No

Reviewer Available?

Case Marked RefusedNo Refusal

Accepted?

VACO Reviews

Refusal

Yes

Return

VACO

(A)

Yes reassigned No

B

Vendor Task

VA Task

Internal DB Task

Task External to VA database

Field Task

A Assign Case to Reviewer

Assign in CV Records in System

Reviewer accesses case in

CV

Reviewer Accepts Case?

Review Attached

(uploaded) to case

Yes

Requires Correction?

(B)No

Case Needs Supps?

Request Supps from Field (VISN/Facility) YesSupps Received?Mark Received Y

No

Case reviewed by SME

Case Reviewed by

VACO

Review corrected by SME Yes

Vendor Task

VA Task

Internal DB Task

Task External to VA database

Field Task

Case Reviewed by VISN/Facility No

Accepted? Valid Concern?Concern Reviewed by VACONo

Yes

Yes

No

Complete

No

Is Case Correctable? Yes

No

Note:

Replacement Cases – If case is unable to be completed, Gov’t can cancel and replace a case.

All cases receive secondary considerations from the facilities in which they derive, if that facility requests additional consideration due to perceived inaccuracies, a reconsideration at the cost of the vendor will be required.