36C10X19Q0200-006.docx
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- 36C10X19Q0200
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36C10X19Q0200 Attachment C - QASP_table.docx
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| 36C10X19Q0200-004.xlsx | XLSX spreadsheet | |
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Text version
Task
| ID |
| Indicator |
| Standard |
| Acceptable Quality Level |
| Method of Surveillance |
| MEETING TECHNICAL NEEDS: |
| 1 |
| What level of understanding does the contractor have of the technical needs and the mission requirements? |
| Contract compliance and communications |
| 100% |
| Observation, teleconference |
| 2 |
| Overall quality of the products/ services provided. |
| Compilation of the quality metrics |
| 95% |
| Monthly quality reporting |
MANAGEMENT
| 3 |
| How responsive is the contractor to the customer? |
| Communication to the customer in a timely manner |
| 100% |
| Observation, Meetings, communication modalities. |
| 4 |
| How well does the contractor notify me in advance about potential milestones and scheduling problems so that I have enough time to correct them? |
| Timeliness of communication |
| 100% |
| Observation and communication |
| 5 |
| Timeliness of the deliverable |
| The written Deliverables as listed on the PWS delivered on time |
| 100% |
| Receipt of Deliverable |
Data Metrics
| 6 |
| Error rate of submitted cases. Cases returned to VENDOR for corrections |
| Total number of cases returned to vendor, divided by total number of assigned cases to vendor |
| 5% |
| Monthly Data aggregate |
(smaller is better)
| 7 |
| How many Cases were declined? -- |
| 2% |
| Monthly Data aggregate |
Smaller is better
| 8 |
| How many cases are returned at secondary review (VISN/Facility) for inaccuracies? |
| 1% |
| Monthly Data aggregate |
Smaller is better
| 10 |
| Meets 3-day reviewer assigning |
| 95% |
| Monthly Data aggregate |
Larger is better
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