36C10X19Q0054-008.docx

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NT_NB_Non-IT (HITC) On-Site Bi-Weekly Shredding Service (VA-19-00022474)
Solicitation number
36C10X19Q0054
Issued by

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36C10X19Q0054 Attachment C - Past Performance Questionnaire.docx

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Past Performance Questionnaire

SOLICITATION NO.: 36C10X19Q0044

DESCRIPTION: Shredding and Destruction Services

DEPARTMENT OF VETERANS AFFAIRS (VA)

STRATEGIC ACQUISITION CENTER (SAC)

PAST PERFORMANCE QUESTIONNAIRE

TO: Name of reference, Title of reference E-MAIL: Email address of reference VA SAC is currently in the process of awarding a requirements contract for the solicitation described above. The contractor identified below has provided your organization’s name as a reference under the contract described below:

Contractor Name:

(Insert Contractor’s Name Here)

Contract Number:

(Insert Applicable Contract Number Here)

Please rate the contractor in each of the categories on this questionnaire. See “Rating Guidelines” section for detailed description of categories and ratings. There is room for comments where you deem remarks would be helpful to our evaluation (see ‘Comment from Reference’ under “Contractor Evaluation”. Please note that the past performance evaluators for this solicitation may contact you for further details in making a fair assessment of this contractor’s past performance. Thank you for your organization’s assistance in fairly evaluating contractor’s quotations for this solicitation.

Please e-mail questionnaire directly to Chontelle Borden at Chontelle.Borden@va.gov by 12pm EST January 24, 2019

Name of Reference:
(Reference Complete These Sections)

Title of Reference:

Phone Number:

E-Mail Address:

Name of Organization:

Contract Period of Performance (Month/Day/Year Begin and End):

Total Contract Value (Base and All Option Years):

Options Exercised on Contract (Yes/No)?

Brief Description of Services/Commodities Provided by Contractor:

Show Cause Order Issued on Contract (Yes/No)?

Stop Work Order Issued on Contract (Yes/No)?

Termination for Convenience, Cause, or Default Issued on Contract (Yes/No)?

Rating Guidelines:

Rating
Quality of Service
Cost Control
Timeliness of Performance
Business Relations
0: Unsatisfactory
Contractor is not in compliance and has jeopardized achievement of contract objectives
Contractor is unable to manage costs effectively
Contractor delays have jeopardized performance
Responses to inquiries and issues are not effective
1: Poor
Major problems have been encountered
Contractor has had major difficulty managing costs effectively
Contractor has had major difficulty meeting milestones and delivery schedule
Responses to inquiries and issues are marginally effective
2: Satisfactory
Some problems have been encountered
Contractor is having some problems managing costs effectively
Contractor is having some problems meeting milestones and delivery schedule
Responses to inquiries and issues is somewhat effective
3: Good
Minor inefficiencies and errors have been identified
Contractor is usually effective in managing costs
Contractor is usually effective in meeting milestones and delivery schedule
Responses to inquiries and issues is usually effective
4: Excellent
Contractor is in compliance with contract requirements and delivers quality services
Contractor is effective in managing costs and submits proper invoices
Contractor is effective in meeting and exceeding milestones and delivery schedule
Responses to inquiries have been effective and/or exceeded expectations and established deadlines

Contractor Evaluation:

Rating (List Number Based on Rating Guidelines Above)
Category
Description
Quality of Service
In compliance with contract requirements, submits accurate reports/deliverables, has effective personnel, and has achieved/maintained technical excellence:

Comment from Reference:

Cost Control
Has achieved efficiencies in costs, managed costs effectively, and has submitted timely/accurate invoices with supporting documentation:
Timeliness of Performance
Has met milestones, is reliable, is responsive to technical direction, and has completed milestones on-time or ahead of schedule:
Business Relations
Has maintained effective management of contract, has exhibited reasonable/cooperative behavior, is responsive to contract requirements, is responsive to inquiries/issues, and is proactive about resolving problems:
|_| YES |_| NO
Overall Satisfaction
Would you (reference) choose to work with this Contractor again?

CONTRACTOR:

GOVERNMENT REQUIRING ACTIVITY:

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