36C10G18Q0127-001.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 88

36C10G18Q0127 04-10-2018

Randall Saunders Randall.Saunders@va.gov 202-503-8054 05-9-2018

1:00 pm

36C10G

U.S. Department of Veterans Affairs

Office of Acquisition Operations

Strategic Acquisition Center

10300 Spotsylvania Ave | STE 400

Fredericksburg VA 22408-2697

X

611430

$11 Million

N/A

Department of Veterans Affairs

VACO Pharmacy Benefits Management

Office of Academic Detailing Service

Various VISNs and VA Medical Facilities

36C10G

U.S. Department of Veterans Affairs

Office of Acquisition Operations

Strategic Acquisition Center

10300 Spotsylvania Ave | STE 400

Fredericksburg VA 22408-2697

Financial Services Center

PO BOX 149971

(or see below invoicing/payment section)

Austin TX 78714-8917

See CONTINUATION Page

Academic Detailing Services. The contractor shall provide all resources necessary to accomplish the deliverables described in the Performance Work Statement (PWS), except as may otherwise be specified.

See Price/Cost Schedule in B.5.

The VA reserves the right to issue a single or multiple BPAs to ensure all services required are met.

Academic Detailing uses balanced evidence-based information and tools and is delivered by a healthcare professional specifically skilled in empathic persuasive communication.

See CONTINUATION Page

X X

36C10G18Q0127

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 BLANKET PURCHASE AGREEMENT (BPA) CONTRACT ADMINISTRATION DATA

B.2 BPA ORDERING PROCEDURES

B.3 SUBCONTRACTING COMMITMENTS--MONITORING AND COMPLIANCE (JUN 2011) . 8

B.4 PERFORMANCE WORK STATEMENT

B.5 PRICE/COST SCHEDULE

ITEM INFORMATION

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (JAN 2017) 29

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.4 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.5 VAAR 852.203-70 COMMERCIAL ADVERTISING (JAN 2008)

C.6 VAAR 852.203-71 DISPLAY OF DEPARTMENT OF VETERAN AFFAIRS HOTLINE

POSTER (DEC 1992)

C.7 VAAR 852.215-71 EVALUATION FACTOR COMMITMENTS (DEC 2009)

C.8 VAAR 852.219-9 VA SMALL BUSINESS SUBCONTRACTING PLAN MINIMUM

REQUIREMENTS (DEC 2009)

C.9 VAAR 852.219-71 VA MENTOR-PROTÉGÉ PROGRAM (DEC 2009)

C.10 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2012)

C.11 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.12 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.13 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2018)

C.14 SAC 16-01 SAC SERVICE LEVEL AGREEMENT FEE AND SUBMISSION OF

QUARTERLY SALES REPORTS: OPEN MARKET. (JAN 2016)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (JAN 2017)

E.2 ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS57

E.3 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.4 ADDENDUM TO FAR 52.212-2 EVALUATION – COMMERCIAL ITEMS

E.5 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JUL 2013)

E.6 52.216-1 TYPE OF CONTRACT (APR 1984)

E.7 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.8 52.219-10 INCENTIVE SUBCONTRACTING PROGRAM (OCT 2014)

E.9 VAAR 852.215-70 SERVICE-DISABLED VETERAN-OWNED AND VETERAN-OWNED

SMALL BUSINESS EVALUATION FACTORS (JUL 2016)(DEVIATION)

E.10 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (JAN

2008)

E.11 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (JAN 1998)

E.12 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

ITEMS (NOV 2017)

E.13 LIQUIDATED DAMAGES FOR DATA BREACH

E.14 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 BLANKET PURCHASE AGREEMENT (BPA) CONTRACT ADMINISTRATION

DATA

(continuation from Standard Form 1449, block 18A.)

1. BPA Administration: All BPA administration matters will be handled by the following individuals:

a. CONTRACTOR: COMPANY

POC

TITLE

EMAIL

PHONE

DUNS

b. GOVERNMENT: Contracting Officer

Brian Shepard U.S. Department of Veterans Affairs Strategic Acquisition Center 10300 Spotsylvania Ave., Suite 400 Fredericksburg, VA 22408 Brian.Shepard@va.gov

Contract Specialist Randall Saunders

U.S. Department of Veterans Affairs Strategic Acquisition Center 10300 Spotsylvania Ave., Suite 400 Fredericksburg, VA 22408

Randall.Saunders@va.gov

c. The BPA CO is responsible for providing overall scope oversight, maintaining communication between the Contractor and VA, ensuring contract compliance, administering base BPA and modifications, administering BPA Order and TO modifications (including overseeing payment or rejection of invoices), and ensuring that annual performance evaluations are completed at the TO level.

d. The CO reserves the right to designate a Contracting Officer’s Representative (COR) at the base BPA or individual Order level. The CO will issue a designation letter to the COR and the Contractor to ensure that all parties understand the limited authority of the COR.

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

mailto:Brian.Shepard@va.gov mailto:Randall.Saunders@va.gov

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly, upon completion and acceptance by the VA

COR.

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic

Submission of Payment Requests.

U.S. Department of Veterans Affairs Financial Services Center

PO BOX 149971

(or see below invoicing/payment section) Austin TX 78714-8917

INVOICES:

Payments shall be made monthly in arrears upon receipt of a properly prepared invoice. In order to comply with the Improper Payment Elimination and Recovery Act of

2010 (IPERA), the VA has mandated electronic invoice submission to the Veterans

Affairs Financial Services Center (VAFSC). VAFSC has partnered with Tungsten e-

Invoicing network, for submissions of all electronic invoices to VA.

Tungsten electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all VA vendors must register with Tungsten by submitting an email to

VA.Registration@ob10.com or calling 1-877-752-0900 option 2 for Enrollment.

Contractor shall submit an electronic invoice by the tenth (10th) of the following month services were performed to the Veterans Affairs Financial Services Center (VAFSC) e-

Invoice through the website at https://portal.ob10.com/Login.aspx For questions regarding the submission of VA electronic invoices, Tungsten customer service may be contacted at 1-877-752 0900.

All invoices shall reference the vendor name and address, customer name, contract number, appropriate obligation/funding order number, description of services provided, quantity, unit price, and total invoice amount. Invoices shall also include any payment discount terms.

For questions regarding invoice receipt or payment, please call VAFSC directly at 1-

877-353-9791 or email vafsccshd@va.gov.

https://portal.ob10.com/Login.aspx mailto:vafsccshd@va.gov

(FISCAL OFFICE: AUSTIN, Non-Supply Funds) Tungsten (Previously OB10)

ELECTRONIC INVOICE SUBMISSION FSC e-INVOICE PROGRAM

FSC MANDATORY ELECTRONIC INVOICE SUBMISSION FOR AUSTIN PAYMENTS

CONTRACTOR INSTRUCTIONS FOR VHA CONTRACTS ONLY

Vendor Electronic Invoice Submission Methods:

Fax, email and scanned documents are not acceptable forms of submission for payment requests. Electronic form means an automated system transmitting information electronically according to the accepted data transmissions below.

• VA’s Electronic invoice presentment and payment system-The FSC uses a third party contractor, Tungsten, to transition vendors from paper to electronic invoice submission. Please see Tungsten contact information below to begin submitting electronic invoices, free of charge.

• A system that conforms to the X12 electronic data interchange (EDI) formats established by the Accredited Standards Center (ASC) chartered by the

American National Standards Institute (ANSI).

Vendor e-invoice Set-up information:

Please contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center (FSC) in Austin, TX for payment processing. If you have questions about the e-invoicing program or

Tungsten, please contact the FSC at the phone number or email address listed below.

• Tungsten Registration:

http://www.tungstennetwork.com/media/47595/ob10_howto_register_13_v3.pdf

• Tungsten e-Invoice setup information: 1-877-489-6135

• Tungsten e-Invoice email: VA.Registration@ob10.com

• FSC e-Invoice contact information: 1-877-353-9791

• FSC e-Invoice email: vafsccshd@va.gov

• http://www.fsc.va.gov/einvoice.asp

If the address does not automatically show from eCMS use the following address:

Financial Services Center

PO Box 149971

Austin, TX 78714-9971

COMMUNICATIONS:

http://ob10.com/us/en/veterans-affairs-us/ https://www.federalregister.gov/articles/2012/11/27/2012-28612/va-acquisition-regulation-electronic-submission-of-payment-requests

Cognizant Office:

http://www.tungstennetwork.com/media/47595/ob10_howto_register_13_v3.pdf mailto:VA.Registration@ob10.com mailto:vafsccshd@va.gov http://www.fsc.va.gov/einvoice.asp http://ob10.com/us/en/veterans-affairs-us/ https://www.federalregister.gov/articles/2012/11/27/2012-28612/va-acquisition-regulation-electronic-submission-of-payment-requests https://www.federalregister.gov/articles/2012/11/27/2012-28612/va-acquisition-regulation-electronic-submission-of-payment-requests

Strategic Acquisition Center

10300 Spotsylvania Ave

Suite 400

Fredericksburg VA 22408

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 BPA ORDERING PROCEDURES

a. The Government anticipates issuing Orders, at a minimum on an annual basis;

however, the Government may issue Orders at any time. It is anticipated that each order will have a value in excess of $2,500.00. Resulting orders will be Firm-Fixed Price Orders. Each Order will specify details as they relate to deliverables, performance, and other technical items.

b. Streamlined evaluation process is permitted under the Federal Acquisition

Streamlining Act of 1994. Therefore, when placing Orders, the Contracting Officer (CO) is not required to prepare formal evaluation plans, score Quotes, post notice on the Federal Business Opportunities (FedBizOpps) website or hold discussions or negotiations with each awardee. However, CO will maintain an internal record of why a particular BPA holder is awarded each Order.

c. The ordering procedures – Only warranted COs authorized by the National COR and

National CO at each Facility may place Orders directly under the established BPA when the need for the service arises. All Orders will exceed the micro-purchase threshold, but will not exceed the simplified acquisition threshold of $250,000.00:

d. Local Orders will be submitted by the local Contracting Officer to the contractor by email. The contractor shall then verify the Order for accuracy and respond within two business days.

e. Each Order Quote Requests will include, at a minimum:

i. The due date and instructions for Order submission;

ii. A description of the requirements, including all deliverables,

iii. The place and period of performance; and

iv. Any additional information deemed necessary by the Local CO.

f. Order quotes will be evaluated by the Local CO to ensure they match the BPA Unit

Prices that were determined to be Fair and Reasonable at the time of BPA award. If the BPA holder is unable to submit a quote, an explanation is required. Failure to submit a quote without sufficient justification may be considered negative past performance information, which may jeopardize the BPA holder from future Orders.

h. Upon completion of the Order Quote Request (OQR) evaluation, the Local CO will issue a Order to the Contractor(s) and a determination by the Local CO that the proposed prices are fair and reasonable. In the event that issues pertaining to an OQR cannot be resolved to the satisfaction of the Local CO, the CO reserves the right to withdraw or cancel the OQR. In such event, the Contractor will be notified, via letter or email, of the Local CO's decision and this decision shall be final and conclusive. Such shall not be subject to the "Disputes" clause or the "Contract Disputes Act."

i. Services ordered through a Order will generally be required to begin no later than 30 days after execution of the Order by the CO, unless otherwise specified in the Order. Failure to begin performance within the time frame mentioned above may result in termination of the Order.

j. The Government reserves the right to not award orders for any BPA awardee having less than “Satisfactory” performance during the preceding or current performance period. Based on input from the COR and in accordance with the Acceptable Performance Levels (APLs) appearing in B.4 Performance Work Statement, Section 6.4, the Local Contracting Officer will determine whether the contractor’s performance is to a Satisfactory/Acceptable level.

k. Upon order award, the order will be sent via email to the contractor. The contractor is not authorized at any time to commence order performance prior to issuance of a signed order or other written approval provided by a CO.

l. Orders may only be modified by written modification, executed by a local warranted

CO. The contractor shall not perform or provide services that are not expressly stated in the BPA or order. A Contracting Officer Representative (COR) does not have the authority or means to obligate the Government or change the terms and conditions of the BPA or order.

B.3 SUBCONTRACTING COMMITMENTS--MONITORING AND COMPLIANCE (JUN

2011)

This solicitation includes VAAR 852.215-70, Service-Disabled Veteran-Owned and Veteran-Owned Small Business Evaluation Factors, and VAAR 852.215-71, Evaluation Factor Commitments. Accordingly, any contract resulting from this solicitation will include these clauses. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) to assist in assessing contractor compliance with the subcontracting commitments incorporated into the contract. To that end, the support contractor(s) may require access to the contractor's business records or other proprietary data to review such business records regarding contract compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non- Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor compliance with the subcontracting commitments.

B.4 PERFORMANCE WORK STATEMENT

BACKGROUND 1.0

Introduction:

The mission of the U.S. Department of Veterans Affairs (VA) is to fulfill President Lincoln’s promise “To care for him who shall have borne the battle, and for his widow, and his orphan” by servicing and honoring the men and woman who are America’s Veterans.

The mission of the VA Academic Detailing Service is to promote evidence-based care of Veterans. VA Academic Detailing Service (ADS) goals are to promote quality care through policy and program development and oversight, and through operational oversight using innovative approaches and technologies. This may be accomplished by leveraging field-based clinician expertise and providing on-going monitoring of the quality of healthcare being delivered to our Nation’s Veterans.

The contractor shall provide all resources necessary to accomplish the deliverables described in the Performance Work Statement (PWS), except as may otherwise be specified. This requirement will encompass the creation of educational material and provided for the facilitation of and distribution of these materials. The contractor shall aid in furthering the mission of the VA Pharmacy Benefits Management (PBM) Academic Detailing Service whose intent is to enhance Veteran outcomes by empowering clinicians and promoting the use of evidence-based treatments using the intervention of Academic Detailing (AD) by clinical pharmacy specialists.

Objective:

Academic Detailing is defined and described as an in-person educational outreach visit.

Academic detailing uses a social marketing approach in which trained health care professionals visit physicians in their offices to provide unbiased, evidenced-based education about medication prescribing. VA PBM Academic Detailing Service requires the professional services of a contractor to provide highly specialized services in academic detailing and to coach and train VA staff in the evidence base for academic detailing, elements of communication, establishing successful relationships in one-to-one academic detailing encounter, and develop topics, printed materials and key messages for academic detailing by individuals for delivery.

APPLICABLE DOCUMENTS 2.0

In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

1. 44 U.S.C. § 3541, “Federal Information Security Management Act (FISMA) of 2002”

2. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

3. VA Handbook 6500.6, “Contract Security,” March 12, 2010

4. 38. Federal Travel Regulation (FTR) (www.gsa.gov/federaltravelregulation

SCOPE OF WORK 3.0

Academic Detailing uses balanced evidence-based information and tools and is delivered by a healthcare professional specifically skilled in empathic persuasive communication.

The contractor shall possess superior knowledge in academic detailing and/or the use of social marketing and motivational interviewing techniques.

The contractor shall incorporate didactic education and simulation and/or role playing exercises in the training. Group exercises shall be designed to explore different types of communication styles and sharpen communication skills needed to provide effective academic detailing interventions.

The contractor shall use the principles of social marketing to help participants gain a thorough understanding of both the academic detailing process and the strategies needed to improve quality of patient care.

The contractor shall train VA clinicians and required personnel to implement and support an academic detailing program.

The contractor shall provide skills-based training in several two-to-three consecutive day-long workshops to train academic detailers on basic and/or advanced skills of Academic Detailing. Example clinical content to be utilized in practicing the skills can cover:

o Opioid Safety Initiative o OEND (overdose education and naloxone distribution) o PTSD o AUD (alcohol use disorder) o OUD (opioid use disorder) o PTSD o Insomnia o Depression o benzodiazepines o Pain/OSI o Stimulants o Headache o Schizophrenia o Antipsychotics o HIV PrEP o Suicide Prevention

In addition to training on the basic techniques of academic detailing for these communicative interactions, the contractor shall provide consultation regarding identification and optimization of strategies for Academic Detailing program implementation. Strategic topics shall include-o Identification of clinicians in need of Academic Detailing services, o Identifying and establishing collaborations with local stakeholders, o Applying best practices using evidence based medicine within the intervention of Academic Detailing for VA.

PERFORMANCE DETAILS 4.0

The Contractor shall agree to the performance standards described below in PWS Section 6.4, “Quality Assurance Surveillance Plan (QASP)”.

4.1 PERFORMANCE PERIOD

The anticipated period of performance of this requirement consists of a base year and four option years, as listed below. These dates are tentative.

Period of Performance Date

Base Year 7/16/2018 – 7/15/2019

Option Year 1 7/16/2019 – 7/15/2020

Option Year 2 7/16/2020 – 7/15/2021

Option Year 3 7/16/2021 – 7/15/2022

Option Year 4 7/16/2022 – 7/15/2023

For Basic and/or Advanced Skills, the place of performance shall be located at the contractor’s office, at various VA sites (VISN offices or medical centers), or VA-contracted space with the United States.

For the consulting work, the contractor’s place of performance is the contractor’s office.

4.2 TRAVEL

The Government may require travel to various sites to provide training. If the Government directs and authorizes Travel, Federal Travel shall be authorized IAW Section 2 Applicable Documents 38. Federal Travel Regulation (FTR) (www.gsa.gov/federaltravelregulation). Travel will be in accordance with Federal Travel Regulations (FTR) and requires advanced concurrence by the Contracting Officer’s Representative (COR) before the trip is taken. This line item will be cost reimbursable and based upon per Diem Rates as stated by the General Service Administration, and in accordance with the stated rate for which training is being conducted. Contractor travel within the local commuting area of the Contractor’s site will not be reimbursed. In order to be reimbursed for travel, the contractor shall submit supporting documentation as required by FTR with the submission of invoices. FTR requires for any temporary travel destination you must provide a receipt to substantiate your claimed travel expenses for lodging and a receipt for any authorized expenses costing over $75 (FTR 301-11.25). Expenses for subsistence and lodging will be reimbursed to the contractor only to the extent where each overnight stay is necessary and authorized by FTR in effect at the time of the stay for the specific location. The contractor shall also provide a Matrix before signing any hotel subcontract. The matrix shall provide three (3) or more hotels in the area of the training location demonstrating the name of the hotel, address, cost per night and rational for choosing the hotel. The total estimated number of trips; anticipated locations; and estimated duration of each travel to provide training will be provided in a schedule by the COR after the issuance of each BPA call. The Contractor shall not deviate from the travel schedule provided unless approved by the COR. The Government reserves the right to de-obligate unexpended funds. Overtime work is not authorized.

SPECIFIC TASKS AND DELIVERABLES 5.0

The PBM Academic Detailing Service is seeking three services under this effort. The services required are:

5.1 ACADEMIC DETAILING BASIC SKILLS TRAINING

The contractor shall train VA clinicians to support an academic detailing program and prepare attendees to commence work as an academic detailer. The clinical pharmacy specialists should be prepared to perform their duties as an academic detailer at completion of the basic skills training.

The contractor shall use the principles of Social Marketing, Motivational Interviewing, Sales techniques, Group facilitation during the training to enable participants to gain a thorough understanding of both the academic detailing process and the strategies to succeed in improving medication prescribing quality and decision-making capacity.

The contractor shall provide skills-based training in a two-day workshop to train VA personnel to become academic detailers. The contractor shall train and coach VA staff:

Define academic detailing

Focus on beginning and intermediate elements of communication

How to establish successful relationships with key stakeholders

Train on how to perform one-to-one academic detailing outreach visits

Define the outreach visits

How to utilize key messaging

How to utilize provider and Veteran Educational products and resources during an outreach visit

How to utilize audit and feedback tools, including trend reports and snap shots of panel data to identify opportunities and provide system process improvement interventions

How to recognize barriers and create barrier resolution by using planned analysis through meeting one on one and with teams

Task 1 Deliverable

Task 1.1

The contractor shall perform Basic Skills training sessions as stated below.

Basic Skills training (at least 2 sessions per Fiscal Year)

Each session is comprised of 2 consecutive work days

Each work day consists of 8 hours per day. Two work days comprise a total of 16 hours per each session.

The contractor shall be available to support ADS-led training sessions as well, including travel to various training sites.

Task 1.2

The contractor shall submit a proposed training plan for each session at least thirty (30) calendar days prior to the event for review and approval by the VA Government personal. The Government will review the contractor’s recommendation and submit any further recommendation within 72 hours of receipt.

The contractor shall provide at a minimum 1 trainer per four trainees for each Basic Skills training.

The contractor shall incorporate ADS recommended changes to improve basic and advanced skills trainings in PWS when communicated in writing to the contractor prior to the next training session.

Task 1.3 The contractor shall provide a written report summarizing the completed work after each training session. The report shall be submitted as a deliverable in the format provided by the Government in Attachment A of the solicitation.

Demonstration of training objectives shall be documented within the written summary report and submitted within ten (10) calendar days of courses completion to the COR.

Task 1.4

After each 16 hour training session is completed, the contractor shall pass out Post-training evaluation surveys to all trainees. After completed the contractor shall collect and send all post training evaluation surveys to the COR. Post-training evaluation surveys from participants will be reviewed by the ADS training workgroup (Government personnel). Issues and concerns raised in those surveys shall be documented and addressed in a report.

The report shall be submitted as a deliverable and an example template will be included as “Attachment 1” in Section D of the solicitation document. As a deliverable, the contractor shall provide corrective action, recommendations and/or suggestions within two (2) weeks. The COR will also notify the Contractor If no corrective action is required.

Qualifications:

All Basic skill trainers shall have a minimum of three (3) years of experience as an Academic Detailer and a professional degree as either a pharmacist, Medical Doctor, other professional degree in the medical profession.

Contractor personnel shall be technically proficient in the skills necessary to fulfill the government’s requirements, including the ability to speak, understand, read and write the English language fluently. Contractor shall provide a resume upon request of the CO/COR to verify current and ongoing competency, skills, and years of experience worked.

5.2 ACADEMIC DETAILING ADVANCED SKILLS TRAINING

The contractor shall provide training targeting an audience of experienced academic detailers. This skills-based training will be held over two-to-three consecutive days in a workshop setting. The contractor shall use the principles of social marketing, motivational interviewing, sales techniques, and group facilitation during the training to enable participants to gain a thorough understanding of both the academic detailing process by deploying the strategies underlying these principles to succeed in improving providers’ medication prescribing quality and decision-making capacity.

The contractor shall provide advanced skills training to include:

An advanced approach on how to utilize soft skills to become a more effective academic detailer, with a focus on behavior change and motivational interviewing

Focus on intermediate elements of communication to be utilized in an academic detailing setting

How to establish successful relationships with key stakeholders and how to maintain and strengthen these partnerships

Train on how to perform one-to-one academic detailing outreach visits with a focus on using soft skills, including motivational interviewing, alliance and coalition building and sales techniques.

How to recognize barriers and create barrier resolution by using planned analysis through meeting one on one and with teams.

The trainers shall assume that the attendees of the advanced skills training will have already attended a basic skills and/or ADS regional training and have experience in practicing AD; the advanced skills training shall be designed and delivered in accordance with the attendees’ level of experience.

Task 2 Deliverable

Task 2.1

The contractor shall perform a minimum of two (2) Advanced Skills training sessions per fiscal year or as many required by the Program Office which conforms to the requirements in this Performance Work Statement (PWS).

Advanced Skills training (at least 2 per Fiscal Year)

Each session is comprised of 3

Each work day consists of 8 hours per day. Three consecutive work days work days comprise a total of 24 hours per each session.

The Contractor shall be available to support ADS-led training sessions as well, including travel to various training sites.

Task 2.2

The contractor shall submit a proposed training plan for each session at least thirty (30) calendar days prior to the event for review and approval by the VA Government personal. The Government will review the contractor’s plan and submit any further recommendation within 72 hours of receipt.

The required ratio of trainers/contractors to trainees must be at least 1 trainer per 4 trainees.

The contractor shall incorporate ADS recommended changes to improve basic and advanced skills trainings in PWS when communicated in writing to the contractor prior to the next training session.

Task 2.3

The contractor shall provide a written report summarizing the completed work after each training session. The report shall be submitted as a deliverable and an example template will be included as “Attachment 1” in Section D of the solicitation document.

Demonstration of training objectives shall be documented and submitted within the written summary report within ten (10) calendar days of courses completion to the COR.

After each 24 hour training session is completed, the contractor shall pass out Post-training evaluation surveys to all trainees. After completed, the contractor shall collect and send all post training evaluation surveys to the COR. The report shall be submitted as a deliverable and an example template will be included as “Attachment A” in Section D of the solicitation document.

Task 2.4 Post-training evaluation surveys from participants will be reviewed by the ADS training workgroup. Issues and concerns raised in those surveys will be addressed with the contractor. As a deliverable, the contractor shall provide corrective action, recommendations and/or suggestions within two (2) weeks.

The COR will also notify the Contractor If no corrective action is required.

Qualifications:

All Advanced skill trainers shall have a minimum of three (3) years of experience and a professional degree, meaning an advanced degree beyond a bachelor’s degree.

Contractor personnel shall be technically proficient in the skills necessary to fulfill the government’s requirements, including the ability to speak, understand, read and write the English language fluently. Contractor shall provide a resume upon request of the CO/COR to verify current and ongoing competency, skills, and years of experience worked.

5.3 ACADEMIC DETAILING CONSULTATIVE SERVICES

The contractor shall provide consultative services to develop educational products to be utilized by VA clinicians. These products shall include detailed evidence summaries, “un-ads” that package these messages in a visually engaging manner, pocket cards for rapid reference, and patient handouts and support materials to help clinicians implement the messages derived from the VA clinical practice guidelines.

Task 3 Deliverable

Task 3.1

Contractor shall incorporate ADS recommended changes to educational materials in accordance with this PWS when communicated in writing by the

COR.

Task 3.2 Contractor shall provide drafts, revisions, and final ADS products to the CO and

COR in accordance with each consulting project timeline as delineated in each corresponding proposal as projects arise.

GENERAL REQUIREMENTS 6.0

SECURITY AND PRIVACY REQUIREMENTS 6.1

See Addendum D: 6500 Statement

CONTRACTOR PERSONNEL SECURITY REQUIREMENTS 6.2

Not applicable.

METHOD AND DISTRIBUTION OF DELIVERABLES 6.3

The Contractor shall deliver documentation in electronic format - Adobe Postscript Data Format (PDF).

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) 6.4

The COR shall utilize a Quality Assurance Surveillance Plan (QASP) throughout the life of the contract to ensure that the contractor is performing the services required by this PWS in an acceptable level of performance. The Government reserves the right to alter or change the surveillance methods in the QASP at its own discretion with proper notice to the contractor, i.e., in writing and at least 30 calendar days before any changes take effect. A Performance Based Service Assessment shall be used by the COR in accordance with the QASP to assess Contractor performance.

The COR will coordinate and communicate with the Contractor to resolve issues and concerns regarding marginal or unacceptable performance. Remedies for non-performance of work would include poor Past Performance Ratings to be used as part of the evaluation criteria, not awarding logical follow-on opportunities including option periods, notification to Contractor’s corporate headquarters of poor performance, and possibly non-payment for services not performed or unacceptable deliverables.

At a minimum, the following metrics shall be utilized to determine successful performance:

Required Services (Tasks)

Performance Standard Acceptable Performance Standard

Method of Surveillance

Task 1:

Academic Detailing Basic Skills Training

The Contractor shall perform a minimum of two Basic Skills training sessions per fiscal year, or as many required by the Program Office which conforms to the requirements in this Performance Work Statement (PWS). The Contractor shall submit a proposed training plan for each session at least thirty

(30) days prior to the event for review and approval by the VA Government personal.

The Contractor shall provide a written report summarizing the completed work after each training session. The report shall be submitted as a deliverable and an example template will be included as “Attachment A” in Section D of the solicitation document.

Demonstration of training objectives shall be documented and submitted within ten (10) calendar days of courses completion to the COR.

Post training evaluation surveys shall be deployed, collected and returned to the COR after each training session. The report shall be submitted as a deliverable and an example template will be included as “Attachment A” in Section D of the solicitation document.

Post-training evaluation

A minimum of two (2) Advanced Skills training sessions per fiscal year

Training Plan submitted no more than 3 business days late.

Summary Report submitted no more than 3 business days late.

Post-training Survey Report submitted no more than 5 business days after final date of survey submission.

100% inspection of deliverables surveys from participants will be reviewed by the ADS training workgroup.

Issues and concerns raised in those surveys will be addressed with the Contractor.

Task 2:

Academic Detailing Advanced Skills Training

The Contractor shall be available to perform a minimum of two Advanced Skills training sessions per fiscal year or as many required by the Program Office which conforms to the requirements in this Performance Work Statement (PWS). The Contractor will also be available to support ADS-led training sessions as well, including travel to various training sites.

The Contractor shall submit the proposed training plan for each session at least thirsty (30) days prior to the event for review and approval by the VA Government personal.

The Government will review the contractor’s recommendation and submit any further recommendation within 72hrs.

The required ratio of trainers/contractors to trainees must be at least 1 trainer per 4 trainees.

The Contractor shall incorporate ADS recommended changes to improve basic and advanced skills trainings in PWS when communicated in writing to the contractor prior to the next training session.

100%

The Contractor shall provide a written report summarizing the completed work after each training session. The report shall be submitted as a deliverable and an example template will be included as “Attachment A” in Section D of the solicitation document.

Demonstration of training objectives shall be documented and submitted within ten (10) days of courses completion to the

COR.

Post training evaluation surveys shall be deployed, collected and returned to the COR after each training session. The report shall be submitted as a deliverable and an example template will be included as “Attachment A” in Section D of the solicitation document.

Post-training evaluation surveys from participants will be reviewed by the ADS training workgroup.

Issues and concerns raised in those surveys will be addressed with the Contractor. As a deliverable, the contractor shall provide corrective action, recommendations and/or suggestions within two (2) weeks.

Task 3:

Academic Detailing Consultative Services

Contractor shall incorporate ADS recommended changes to educational materials in accordance with this SOW when communicated in writing to the contractor.

COR will ensure compliance with each consultative service project

100%

Contractor shall provide drafts, revisions, and final product to ADS in accordance with each consulting project timeline as delineated in each corresponding proposal as projects arise.

as defined in each project’s proposal.

Note 1: Significant errors or omissions are defined as deliverables not meeting the intent of the contract and the work to be considered to be within scope of the vehicle.

FACILITY/RESOURCE PROVISIONS 6.5

GOVERNMENT-FURNISHED PROPERTY 6.6

SHIPMENT OF HARDWARE OR EQUIPMENT 6.7

Not applicable

6.8 POINTS OF CONTACTS

VA Program Manager:

Names and Contact Info will be given after award

Contracting Officer’s Representative (Primary):

Names and Contact Info will be given after award

Contracting Officer’s Representative (Alternate):

Names and Contact Info will be given after award

Contracting Officer:

Names and Contact Info will be given after award

Contract Specialist:

Randall Saunders

U.S. Department of Veterans Affairs Strategic Acquisition Center 10300 Spotsylvania Ave., Suite 400 Fredericksburg, VA 22408 Randall.Saunders@va.gov

B.5 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

ESTIMATED

QUANTITY

UNIT UNIT PRICE AMOUNT

0001 Academic Detailing Basic Skills Training:

Ratio of 4 trainees per one contractor must be maintained. Cost per trainee – Trainee to attend training session that is 2 consecutive 8 hour days (16 hours). It is estimated that 12 government trainees will attend each session; There will be 2 sessions scheduled per year. Hence the estimated quantity is 24. No overtime shall be authorized. See PWS section 5.1 for complete description.

Contract Period: Base POP Begin: 07-16-2018 POP End: 07-15-2019

24.00 EA ______________ _____________

0002 Academic Detailing Advanced Skills Training:

Ratio of 4 trainees per one contractor must be maintained. Cost per trainee – Trainee to attend training session that is 3 consecutive 8 hour days (24 hours). It is estimated that 12 government trainees will attend each session; There will be 2 sessions scheduled per year. Hence the estimated quantity is 24. No overtime shall be authorized. See PWS section 5.2 for complete description.

Contract Period: Base

0003 Academic Detailing Consultative Services:

No overtime shall be authorized. See complete description in PWS 5.3.

Contract Period: Base POP Begin: 07-16-2018

212.00 HR ______________ _____________

0004 Travel (COST CLIN):

IAW Government Travel Regulations. All Travel must be pre- approved by COR. Absolutely no overtime shall be authorized on Travel. Not to Exceed (NTE) $30,000.00. See PWS for complete description.

Contract Period: Base

1.00 EA ______________ _____________

1001 Academic Detailing Basic Skills Training:

Ratio of 4 trainees per one contractor must be maintained. Cost per trainee – Trainee to attend training session that is 2 consecutive 8 hour days (16 hours). It is estimated that 12 government trainees will attend each session; There will be 2 sessions scheduled per year. Hence the estimated quantity is 24. No overtime shall be authorized. See PWS section 5.1 for complete description

Contract Period: Option 1 POP Begin: 07-16-2019 POP End: 07-15-2020

1002 Academic Detailing Advanced Skills Training:

Ratio of 4 trainees per one contractor must be maintained. Cost per trainee – Trainee to attend training session that is 3 consecutive 8 hour days (24 hours). It is estimated that 12 government trainees will attend each session; There will be 2 sessions scheduled per year. Hence the estimated quantity is 24. No overtime shall be authorized. See PWS section 5.2 for complete description.

Contract Period: Option 1

1003 Academic Detailing Consultative Services:

No overtime shall be authorized. See complete description in PWS 5.3.

Contract Period: Option 1

1004 Travel (COST CLIN):

IAW Government Travel Regulations. All Travel must be pre- approved by COR. Absolutely no overtime shall be authorized on Travel. Not to Exceed (NTE) $30,000.00. See PWS for complete description.

Contract Period: Option 1 POP Begin: 07-16-2019 POP End: 07-15-2020

1.00 EA ______________ _____________

2001 Academic Detailing Basic Skills Training:

Ratio of 4 trainees per one contractor must be maintained. Cost per trainee – Trainee to attend training session that is 2 consecutive 8 hour days (16 hours). It is estimated that 12 government trainees will attend each session; There will be 2 sessions scheduled per year. Hence the estimated quantity is 24. No overtime shall be authorized. See PWS section 5.1 for complete description.

Contract Period: Option 2 POP Begin: 07-16-2020 POP End: 07-15-2021

2002 Academic Detailing Advanced Skills Training:

Ratio of 4 trainees per one contractor must be maintained. Cost per trainee – Trainee to attend training session that is 3 consecutive 8 hour days (24 hours). It is estimated that 12 government trainees will attend each session; There will be 2 sessions scheduled per year. Hence the estimated quantity is 24. No overtime shall be authorized. See PWS section 5.2 for complete description.

Contract Period: Option 2 POP Begin: 07-16-2020 POP End: 07-15-2021

2003 Academic Detailing

No overtime shall be authorized. See complete description in PWS 5.3.

Contract Period: Option 2 POP Begin: 07-16-2020 POP End: 07-15-2021

212.00 HR ______________ _____________

2004 Travel (COST CLIN):

IAW Government Travel Regulations. All Travel must be pre- approved by COR. Absolutely no overtime shall be authorized on Travel. Not to Exceed (NTE) $30,000.00. See PWS for complete description.

Contract Period: Option 2 POP Begin: 07-16-2020 POP End: 07-15-2021

1.00 EA ______________ _____________

3001 Academic Detailing Basic Skills Training:

Ratio of 4 trainees per one contractor must be maintained. Cost per trainee – Trainee to attend training session that is 2 consecutive 8 hour days (16 hours). It is estimated that 12 government trainees will attend each session; There will be 2 sessions scheduled per year. Hence the estimated quantity is 24. No overtime shall be authorized. See PWS section 5.1 for complete description.

Contract Period: Option 3 POP Begin: 07-16-2021 POP End: 07-15-2022

3002 Academic Detailing Advanced Skills Training:

Ratio of 4 trainees per one contractor must be maintained. Cost per trainee – Trainee to attend training session that is 3 consecutive 8 hour days (24 hours). It is estimated that 12 government trainees will attend each session; There will be 2 sessions scheduled per year. Hence the estimated quantity is 24. No overtime shall be authorized. See PWS section 5.2 for complete description.

Contract Period: Option 3

3003 Academic Detailing

No overtime shall be authorized. See complete description in PWS 5.3.

Contract Period: Option 3

3004 Travel (COST CLIN):

IAW Government Travel Regulations. All Travel must be pre- approved by COR. Absolutely no overtime shall be authorized on Travel. Not to Exceed (NTE) $30,000.00. See PWS for complete description.

Contract Period: Option 3

4001 Academic Detailing Basic Skills Training:

Ratio of 4 trainees per one contractor must be maintained. Cost per trainee – Trainee to attend training session that is 2 consecutive 8 hour days (16 hours). It is estimated that 12 government trainees will attend each session; There will be 2 sessions scheduled per year. Hence the estimated quantity is 24. No overtime shall be authorized. See PWS section 5.1 for complete description.

Contract Period: Option 4 POP Begin: 07-16-2022 POP End: 07-15-2023

4002 Academic Detailing Advanced Skills Training:

Ratio of 4 trainees per one contractor must be maintained. Cost per trainee – Trainee to attend training session that is 3 consecutive 8 hour days (24 hours). It is estimated that 12 government trainees will attend each session; There will be 2 sessions scheduled per year. Hence the estimated quantity is 24. No overtime shall be authorized. See PWS section 5.2 for complete description.

Contract Period: Option 4

4003 Academic Detailing Consultative Services:

No overtime shall be authorized. See complete description in PWS 5.3.

Contract Period: Option 4

4004 Travel (COST CLIN):

IAW Government Travel Regulations. All Travel must be pre- approved by COR. Absolutely no overtime shall be authorized on Travel. Not to Exceed (NTE) $30,000.00. See PWS for complete description.

Contract Period: Option 4

5001 Academic Detailing Basic Skills Training:

Ratio of 4 trainees per one contractor must be maintained. Cost per trainee – Trainee to attend training session that is 2 consecutive 8 hour days (16 hours). It is estimated that 12 government trainees will attend each session; There will be 1

12 EA ______________ ____________

session for this 6 month period. Hence the estimated quantity is 12.

No overtime shall be authorized. See PWS section 5.1 for complete description.

Contract Period: 6 month extension IAW 52.217-8 POP Begin: 07-16-2023 POP End: 01-15-2023

5002 Academic Detailing Advanced Skills Training:

Ratio of 4 trainees per one contractor must be maintained. Cost per trainee – Trainee to attend training session that is 3 consecutive 8 hour days (24 hours). It is estimated that 12 government trainees will attend each session; There will be 1 session for this 6 month period. Hence the estimated quantity is 12.

No overtime shall be authorized.