36C10E19Q0069-0001000.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION

OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT

THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO:

Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADM

INISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and d ate specified.

C. THIS SUPPLEMENTAL AGREEMENT IS

ENTERED INTO

PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 3

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO

MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

VA

02-12-2019 00101 Department of Veterans Affairs Veterans Benefits Administration Office of Acquisition 1800 G. Street N.W.

Washington DC 20006 00101 Department of Veterans Affairs Veterans Benefits Administration Office of Acquisition 1800 G. Street N.W.

Washington DC 20006 To all Offerors/Bidders

36C10E19Q0069 02-04-2019

X X X

The purpose of this amendment is to:

1. Post vendor questions and VA responses.

Heather Hampton Contracting Officer Questions and Answers 36C10E19Q0069 Amendment 0001

NOTE: All responses are in bold.

Question 1: Can a contractor be awarded if they provide only some of the exotic languages listed and not all? Meaning if a contractor can offer all of the core languages priced out per line item on the pricing sheet, but in the “all other exotic languages” line item cannot fulfill some of the languages called out in the bid, can they still apply?

Answer 1: Yes, the contractor can still provide a quote. The contractor must be able to provide translation services for all languages listed in CLINs 0001AA – 0001AF (and follow-on option year CLIN). The ability to translate all other languages not listed in these CLIN (as shown in section 4.2 of the SOW) is not required at the time of contract award, but should the need arise, the contractor must be able to obtain and provide these services (possibly through subcontracting, partnering, etc.).

Question 2: What is the typical volume in words that the vendor will receive for a 5-7-day turnaround?

Answer 2: Approximately 100,000 words. Please note this is a high estimate as the word count changes weekly based on the work received.

Question 3: What is required of a “progress report”?

Answer 3: A progress report would indicate timeliness and error rate (i.e. pages incorrectly or missed translations).

Question 4: What are the typical types of changes that occur during the client review step? Implementation of preferential changes after a translation is completed takes time and can be considered an additional service outside of translation. If the types of changes are preferential, are we permitted to charge an hourly rate for the post-client review verification? Or, should that be built into our per word rates?

Answer 4: The typical types of changes that occur during the client review step are that the translation is not submitted in the correct format or the translations are unclear. Very few changes are usually required, and they are normally corrections for which no additional charge should be made.

Question 5: For the handling of the translations, is it to be assumed that we would mail our linguists the documents for translation, as well, or have our translators work in-house with the physical files?

Answer 5: The document will be transferred to the contractor on an encrypted CD. The file can then be sent physically (printed and mailed via tracked mail), electronically via encrypted e-mail, or shared on a “Dropbox” type system as long as the system meets HPPA and GDSM requirements. Translators do not have to work in house.

Question 6: For calculating the word count, is it assumed we would do this manually? Or, are we allowed to scan the documents and use Optical Character Recognition software to determine the word count?

Answer 6: If the word count is accurate then either method is fine.