36C10E19Q0069-001.docx

36C10E19Q0069

OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL

BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SI

GN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGN

ATURE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR

LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

VA

TBD

36C10E19Q0069 02-04-2019

HEATHER HAMPTON

336-251-0500 02-22-2019 00101 Department of Veterans Affairs Veterans Benefits Administration Office of Acquisition 1800 G. Street N.W.

Washington DC 20006 X X 541930 $7.5 Million X N/A X Department of Veterans Affairs Veterans Benefits Administration 1000 Liberty Ave.

Pittsburgh PA 15222 00101 Department of Veterans Affairs Veterans Benefits Administration Office of Acquisition 1800 G. Street N.W.

Washington DC 20006

All invoices must be emailed to:

robert.shields@va.gov with a cc to: heather.hampton@va.gov

See CONTINUATION Page Indefinite-Delivery Indefinite-Quantity (IDIQ) Multiple Award Contract for document translation services in support of the Pittsburgh, PA VBA Regional Office.

The total contract period, including options, shall not exceed $6,000,000.00. Th minimum guaranteed task order amount for the entire contract period, to include any exercised option periods, is $5,000.00.

This requirement is set-aside 100% for Veteran Owned Small Business (VOSB), under NAICS 541930, with a size standard of $7.5M.

As a result of this solicitation, the Government intends to award a maximum of three (3) IDIQ Task Order Contracts, providing sufficient qualified contractors present quotes.

QUOTES ARE DUE 2-22-2019 @ 2 PM (ET)

See CONTINUATION Page

TBD

X X X Heather Hampton

VA-VBA-2017-0E133C08

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C10E Department of Veterans Affairs Veterans Benefits Administration Office of Acquisition 1800 G. Street N.W.

Washington DC 20006

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

All invoices must be emailed to: robert.shields@va.gov with a cc to: heather.hampton@va.gov

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.1.1 ORDERING

(Reference 52.216-18) Individual Task Orders will be issued on an as needed basis during the period of performance of the IDIQ contract.

The services to be furnished under this contract will be ordered by issuance of Task Orders by the individuals or activities designated in this contract. Any VBA Federal Contracting Officer, or other individual as approved in writing by the issuing office Contracting Officer, is authorized to issue orders under the IDIQ contracts within the individual’s warrant levels.

Orders may be issued from date of contract award until the last day of the basic contract period and any options exercised. The total term of the contract, including options, may not exceed five (5) years. The Government reserves the right to unilaterally modify the contract to incorporate any future statutory changes. The maximum value of the contract will not exceed $6,000,000.00 over the life of the contract.

All Task Orders are subject to the terms and conditions of this contract. In the event of conflict between a Task Order and this contract, the contract will govern. The Government reserves the right to incorporate additional clauses, as appropriate, into individual Task Order solicitations and awards.

B.1.2 ORDERING PROCEDURES FOR TASK ORDERS

The contracting officer shall provide each awardee a fair opportunity to be considered for each task order exceeding $3,500 issued under this multiple award IDIQ contract in accordance with FAR 16.505(b).

The following procedures will be used to provide multiple awardees a fair opportunity to be considered for each order under this contract:

If the order does not exceed the simplified acquisition threshold, the contracting officer will not contact each of the multiple awardees under the contract before selecting an order awardee if the contracting officer has information available to ensure that each awardee is provided a fair opportunity to be considered for each order. This information includes but is not limited to:

1. Contract pricing applicable to each individual order;

1. Known specialized and/or technical capabilities;

1. Past performance on earlier orders under the contract, including quality, timeliness, and cost control, among other things;

1. Potential impact on ongoing performance of other orders placement with the contractor;

If the order exceeds the simplified acquisition threshold, the VBA Contracting Office will provide a fair notice of intent to make a purchase, to include a clear description of the services to be performed, and the basis upon which the selection will be made. This notice will be provided via email to all eligible contract holders, unless one of the exceptions at FAR 16.505(b)(2) applies. Upon receipt of each notice, the contractor shall reply via email confirming receipt within one business day. Each contractor shall evaluate the requirements of the anticipated task order, and determine if they are interested. If a contractor is uninterested, they are required to submit an email indicating they are not proposing on the specific solicitation.

B.2 PERFORMANCE WORK STATEMENT

1. PURPOSE: The Pittsburgh Regional Office Support Services Division is looking to establish a multiple award contract with contractors to provide translations of all original documentation for claims and other documents for the purpose of processing Veterans claims for benefits at the Pittsburgh VA Regional Office. The office is also contacted by other VBA Offices to translate documents into English; this contract covers those requests.

1. BACKGROUND: The Pittsburgh Regional Office of the Veterans Benefits Administration provides compensation services to Veterans living in a foreign country. To process the Veterans’ claim for service compensation benefits we require that documents be translated into English. There may be instances where it will be required to translate documents from English into another language. The majority of these documents are medical (i.e. medical charts, laboratory reports, prescriptions, letters, etc.), but not exclusively. The Pittsburgh Regional Office also provides translation services to other organizations within the Veterans Benefits Administration and the Board of Veterans Appeals.

1. OBJECTIVES:

0. Provide correct, clear and concise translations.

0. Provide translations that are formatted in a way that they can be matched up to the original documentation that was submitted.

0. Provide legible word counts for all translated documents.

0. Insure that translations are returned in a reasonable time frame (5 - 7 business days).

0. Insure all translations are to be returned via express mail courier (i.e. FEDEX or UPS) with tracking. The contractor shall bear this cost. The contractor shall provide an encrypted disc or thumb drive with the translated documents on it.

0. At a later date the Pittsburgh VARO would like to utilize a secure means to transmit and receive translations electronically. At that time both parties would have to be in mutual agreement regarding cost and method of transmission, and no changes shall be made without a bilateral modification.

1. SCOPE: The Contractor shall provide typed translations of all original documentation submitted (unless otherwise specified) and insure word counts are provided for all translated documents.

1. Use of automated translation software is not permitted.

1. The primary languages to be translated include: Spanish, German, Italian, Japanese and Thai. Exotic languages include, but are not limited to: Afrikaans, Akan, Albanian, Amharic, Arabic, Armenian, Ashante, Assyrian, Azerbaijani, Azeri, Bajuni, Bambara, Basque, Behdini, Belorussian, Bengali, Berber, Bosnian, Bravanese, Bulgarian, Bunnese, Cakchiquel, Cambodian, Cantonese, Catalan, Chaldean, Chamorro, Chao-chow, Chavacano, Chin, Chuukese, Cree, Croatian, Czech, Dakota, Danish, Dari, Dinka, Diula, Dutch, Estonian, Ewe, Farsi, Fijian, Hindi, Finnish, Flemish, French, French Canadian, Fukienese, Fula, Fulani, Fuzhou, Ga, Gaddang, Gaelic, Gaelic-Irish, Gaelic-Scottish, Georgian, Gorani, Greek, Gujarati, Haitian Creole, Hakka, Hakka-Chinese, Hassaniyya, Hausa, Hebrew, Hindi, Hmong, Hungarian, Ibanag, [bo, Icelandic, lgbo, Locano, Indonesian, Inuktitut, Jakartanese, Japanese, Javanese, Kanjobal, Karen, Kashmiri, Kikuyu, Kinyarwanda, Kirundi, Korean, Kosovan, Kotokoli, Kpelle, Krio, Kurdish, Kurmanji, Lakota, Laotian, Latvian, Lingala, Lithuanian, Luganda, Luo, Lusoga, Luxembourgeois, Maay, Macedonian, Malagasy, Malay, Malayalam, Malinke, Mandarin, Mandingo, Mandinka, Marathi, Mashalleses, Mien, Mina, Mirpw·i, Mixteco, Moldavan, Mongolian, Montenegrin, Navajo, Neapolitan, Nepali, Nigerian, Norwegian, Nuer, Oromo, Pahari, Pampangan, Pashto, Patois, Pidgin English, Creole, Polish, Portuguese, Pothwari, Pulaar, Punjabi, Putian, Quichua, Romanian, Russian, Samoan, Sango, Serbian, Shanghainese, Shona, Sichuan, Sicilian, Sindhi, Sinhalese, Slovak, Slovenian, Somali, Soninke, Sorani, Sudanese Arabic, Susu, Swahili, Swedish, Sylhetti, Tagalog, Taiwanese, Tamil, Telugu, Tibetan, Tigre, Tigrinya, Toishanese, Tongan, Toucouleur, Tshilbua, Turkish, Twi, Ukrainian, Urdu, Uyghur, Uzbek, Vietnamese, Visayan, Wenzhou, Wolof, Yiddish, Yoruba, and Yupik.

1. All contractors shall be General Data Protection Regulation (GDPR) compliant.

1. All contractor employees must be located within one of the 50 United States.

1. PERIOD OF PERFORMANCE (POP): The POP shall be from the date of award for a one (1) twelve (12) month base period-year period, and four (4) consecutive twelve (12) month option years.

1. MANDATORY TASKS AND DELIVERABLES: The contractor shall provide an English translation of the documents submitted on behalf of the Pittsburgh VARO and other business units designated by the COR. Services may require the translation of materials from English into a target language as designated by the COR. If for any reason, any deliverable cannot be delivered on time according to the below schedule, the contractor shall provide a written explanation to the Contracting Officer Representative (COR), three days prior to the due date. This written transmittal shall include a firm commitment of when the work shall be completed. This transmittal to the COR shall cite the reasons for the delay, and the impact on the overall project. The COR will review collaboratively with the program office the facts conveyed and issue a response in accordance with the contract terms and conditions. Specifically, the contractor shall:

6.1 Task One. Provide the following: Contractor’s Certification of Translation, the original PDF untranslated document, a PDF translation (English or other) of the original documents. Translations into English should be in black, Times New Roman Font, 10-12 point.

Deliverable 6.1.1 Return all original documentation packages and translations via express mail courier with tracking (i.e. FEDEX or UPS) following VA Directive 6609.

Deliverable 6.2.1 Control document filled out legibly (typed).

6.3 Task Three. The contractor shall provide the COR with a monthly invoice which includes:

1. Date of receipt

1. VA document number

1. File name

1. Total word count

1. Rate per word

1. Total amount for the translation

1. The language(s) translated for each document submitted

Deliverable 6.3.1 Invoice with all listed above in task three.

6.4 Task Four. The contractor shall maintain frequent communications with the Program Office and the COR to conduct work in progress reviews (bi-weekly). Progress reports shall be delivered electronically to the COR no later than three (3) business days after the progress review, with an electronic courtesy copy to the Program Office.

Deliverable 6.4.1 Progress reports delivered to COR and Program Office.

6.5 Schedule for Mandatory Deliverables.

1. PLACE OF PERFORMANCE: The Contractor shall support this effort at an approved contractor facility.

1. SECURITY CONTROLS COMPLIANCE TESTING: On a periodic basis, VA, including the Office of Inspector General, reserves the right to evaluate any or all of the security controls and privacy practices implemented by the contractor under the clauses contained within the contract. With a ten (10) working-day notice, at the request of the government, the contractor must fully cooperate and assist in a government-sponsored security controls assessment at each location wherein VA information is processed or stored, or information systems are developed, operated, maintained, or used on behalf of VA, including those initiated by the Office of Inspector General. The government may conduct a security control assessment on shorter notice (to include unannounced assessments) as determined by VA in the event of a security incident or at any other time.

1. KEY PERSONNEL: Certain skilled experience professional and/or technical personnel are essential for accomplishing the work to be performed. They need to be able to perform objectives outlined in this statement of work. Translators shall be experienced in translating medical terminology as the majority of documents are medical reports.

1. TRAVEL: The Pittsburgh VARO anticipates NO TRAVEL at this time. All travel is subject to COR written approval in advance. Travel and per diem shall be reimbursed in accordance with VA and Federal Travel Regulations. Travel expenses shall be invoiced in the subsequent month following the completion of travel in order to be reimbursed.

11. FEDERAL HOLIDAYS: The contractor shall not be required, nor is authorized to perform any work on the following U.S. Government Federal holidays: New Year’s Day, Martin Luther King Jr’s Birthday, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day.

12. CHANGES TO THE SOW: Any changes to this SOW shall be authorized and approved only through written correspondence from the Contracting Officer. A copy of each change will be kept in a project folder along with all other products of the project. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor.

13. FORMAL ACCEPTANCE OR REJECTION OF DELIVERABLES: The VA shall have fifteen (15) business days to review each document and provide feedback and comments. The contractor shall have five (5) business days to incorporate comments. A final review shall be conducted with the COR and the Veterans Services Division of the Pittsburgh VARO. Delivery of the post-final review document with incorporated comments from the final review meeting shall constitute acceptance by the VA with the COR’s written approval.

14. QUALITY STANDARDS FOR DELIVERABLES - PERFORMANCE MEASURE STANDARDS:

14.1 Reports. Reports are submitted on time and include those topics described in the SOW, agreed to in the master plan and as requested for special reports; necessary clearances are obtained as needed in a timely manner.

14.2 Translations and other documents. Deliverables are timely submission in formats appropriate to target audiences; consideration of best dissemination mechanisms; user friendly, clear, thorough and comprehensive documentation and translations.

14.3 Coordination. Contractor collaboration with the Pittsburgh VARO is timely, appropriate and demonstrates cooperative support to VBA Executives and staff.

15. SECURITY REQUIREMENTS:

All Contractor and subcontractor personnel requiring access to VA information and VA information systems shall complete the following before being granted access to VA information and networks:

1. Sign and acknowledge understanding of and responsibilities for compliance with the National Rules of Behavior related to access to VA information and information systems, and Contractor Rules of Behavior (supplement),

2. Successfully complete VA Cybersecurity Awareness training and annual refresher training as required,

3. Successfully complete VA General Privacy training and annual refresher training as required, and

4. Successfully complete any additional cybersecurity or privacy training as required for VA personnel with equivalent information system access.

The Contractor shall provide to the COR a copy of the training certificates and signed Rules of Behavior for each applicable employee within one week of the initiation of the contract and annually thereafter, as required. These online courses will need to be taken through the VBA’s online Talent Management System (TMS) at: https://www.tms.va.gov/learning/user/login.jsp. To self-enroll, click the “Create New User” button on the red bar and complete the assigned training. The COR will provide the contractor with the appropriate information to complete self-enrollment. Technical issues with TMS should be directed to the TMS help desk at vatmshelp@va.gov or 1-888-496-0463.

Failure to complete this mandatory training within the timeframe required will be grounds for suspension or termination of all physical and/or electronic access privileges and removal from work on the contract until such time as the training is completed.

The Contractor will also complete 20-0344 Annual Certification of Veteran Status and Veteran-Relatives form upon starting, and annually thereafter for the duration of the contract. If the contractor or immediate relative is a veteran, the file will be housed in the Locked Files for the duration of the contract.

15.1 BACKGROUND INVESTIGATION

The contract employee level of background investigation and clearance required for this effort is NACI. Work may not commence until the appropriate background investigation has commenced.

15.2 CONTRACTOR RESPONSIBILITIES

0. The VA shall bear the expense of obtaining background investigations.

0. Immediately after contract or task order award, the Contractor must submit a completed VBA Contractor Background Investigation Request Worksheet for all contract employees working the contract, who have access to VA facilities, VA systems, or privacy data, to the COR. This worksheet will be provided by the CO immediately after award.

0. The Contractor and Contractor point of contact (POC) will receive an email notification from SIC identifying the website link that includes detailed instructions regarding completion of the background clearance application process and what level of background was requested. Reminder notifications will be sent if the complete package is not submitted by the due date.

0. The Contractor shall prescreen all personnel who require access to VA site(s) and/or access to VA LAN systems to ensure they maintain a U.S. citizenship or Alien Registration that authorizes them to work in the U.S. and are able to read, write, speak, and understand the English language.

0. Contractors who have current favorable background investigation conducted by OPM or Defense Security Service (DSS) may be accepted through reciprocation. However, it does not preclude the Contractor from submitting a completed Attachment C form immediately after contract or task order award for all contract employees working the contract to the COR.

0. Contract performance shall not commence before SIC confirmation that it received the investigative documents, that they are complete, and that the background investigation has begun. Once the Contractor’s background investigation has been initiated, contract performance may commence. The COR will notify and forward the Contractor a copy of the Certificate of Eligibility (form 4236) to the Contractor when the investigation has been favorably completed and adjudicated. The Contractor, if notified of an unfavorable adjudication by the Government, shall withdraw the employee from consideration from working under the contract. Failure to comply with the Contractor personnel security requirements may result in termination of the contract for default.

0. If the security clearance investigation is not completed prior to the start date of the contract, the contract employee may work on the contract with an initiated status while the security clearance is being processed. However, the Contractor will be responsible for the actions of those contract and subcontract employees they provide to perform work for VA. In the event damage arises from work performed by Contractor personnel, under the auspices of the contract, the Contractor will be responsible for resources necessary to remedy the incident.

0. Should the Contractor use a vendor other than OPM or DSS to conduct investigations, the investigative company must be certified by OPM/DSS to conduct Contractor investigations. The Vendor Cage Code number must be provided to the VA SIC, which will verify the information and conclude whether access to the Government’s site(s) and/or VA LAN systems can be.

0. The investigative history for Contractor personnel working under this contract must be maintained in the databases of either OPM or the Defense Industrial Security Clearance Organization (DISCO).

15.3 GOVERNMENT RESPONSIBILITIES

0. After the COR has received Attachment C form(s) from the Contractor, SIC will send an e-mail notification to the Contractor and their POC identifying the website link that includes detailed instructions regarding completion of the background clearance application process and what level of background was requested. SIC will also send reminder notifications to the Contractor and their POC if the complete package is not submitted by the due date.

0. Upon receipt of required investigative documents, SIC will review the investigative documents for completion and initiate the background investigation by forwarding the investigative documents to OPM to conduct the background investigation. If the investigative documents are not complete, SIC will return the package to the Contractor with corrective instructions.

0. VA will pay for investigations processed through the VA SIC and conducted by OPM.

0. The COR will notify and forward the Contractor a copy of the Certificate of Eligibility (form 4236) when the investigation has been favorably completed and adjudicated. The COR will also notify the Contractor of an unfavorable adjudication by the Government.

15.4 CONFIDENTIALITY AND NONDISCLOSURE

It is agreed that:

1. The preliminary and final deliverables and all associated working papers, application source code, and other material deemed relevant by the VA which have been generated by the contractor in the performance of this contract are the exclusive property of the U.S. Government, and shall be submitted to the COR at the conclusion of the contract.

2. The CO will be the sole authorized official to release verbally or in writing, any data, the draft deliverables, the final deliverables, or any other written or printed materials pertaining to this contract. No information shall be released by the contractor. Any request for information relating to this contract presented to the contractor shall be submitted to the CO for response.

3. Press releases, marketing material or any other printed or electronic documentation related to this project, shall not be publicized without the written approval of the CO.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

QUANTITY

AMOUNT

0.00

Translation Services to include - hardcopy translated document | legible word count for all documents translated IAW the Statement of Work.

NOTE: Languages marked with "*" are priced per English word. All quantities are estimates.

Contract Period: Base POP Begin: 03-15-2019 POP End: 03-14-2020

0001AA

Spanish | German | Italian | Polish - Price per word.

Contract Period: Base

0001AB

Arabic* | Dutch | Tagalog | Greek | Vietnamese | Turkish - Price per word.

*Pricing is per English word Contract Period: Base

0001AC

Russian | Chinese* | Thai - Price per word.

Contract Period: Base

0001AD

Portuguese - Price per word.

0001AE

Japanese* | Korean - Price per word.

Contract Period: Base

0001AF

Danish | Swedish - Price per word.

0001AG

Other - Exotic languages not listed in any other CLIN - Price per word.

0.00

Translation Services to include - hardcopy translated document | legible word count for all documents translated IAW the Statement of Work.

Contract Period: Option 1 POP Begin: 03-15-2020 POP End: 03-14-2021

1001AA

Spanish | German | Italian | Polish - Price per word.

Contract Period: Option 1

1001AB

Arabic* | Dutch | Tagalog | Greek | Vietnamese | Turkish - Price per word.

1001AC

Russian | Chinese* | Thai - Price per word.

Contract Period: Option 1

1001AD

Portuguese - Price per word.

1001AE

Japanese* | Korean - Price per word.

Contract Period: Option 1

1001AF

Danish | Swedish - Price per word.

1001AG

Other - Exotic languages not listed in any other CLIN - Price per word.

0.00

Translation Services to include - hardcopy translated document | legible word count for all documents translated IAW the Statement of Work.

Contract Period: Option 2 POP Begin: 03-15-2021 POP End: 03-14-2022

2001AA

Spanish | German | Italian | Polish - Price per word.

Contract Period: Option 2

2001AB

Arabic* | Dutch | Tagalog | Greek | Vietnamese | Turkish - Price per word.

Contract Period: Option 2

2001AC

Russian | Chinese* | Thai - Price per word.

Contract Period: Option 2

2001AD

Portuguese - Price per word.

2001AE

Japanese* | Korean - Price per word.

Contract Period: Option 2

2001AF

Danish | Swedish - Price per word.

2001AG

Other - Exotic languages not listed in any other CLIN - Price per word.

0.00

Translation Services to include - hardcopy translated document | legible word count for all documents translated IAW the Statement of Work.

Contract Period: Option 3 POP Begin: 03-15-2022 POP End: 03-14-2023

3001AA

Spanish | German | Italian | Polish - Price per word.

Contract Period: Option 3

3001AB

Arabic* | Dutch | Tagalog | Greek | Vietnamese | Turkish - Price per word.

Contract Period: Option 3

3001AC

Russian | Chinese* | Thai - Price per word.

Contract Period: Option 3

3001AD

Portuguese - Price per word.

3001AE

Japanese* | Korean - Price per word.

Contract Period: Option 3

3001AF

Danish | Swedish - Price per word.

3001AG

Other - Exotic languages not listed in any other CLIN - Price per word.

0.00

Translation Services to include - hardcopy translated document | legible word count for all documents translated IAW the Statement of Work.

Contract Period: Option 4 POP Begin: 03-15-2023 POP End: 03-14-2024

4001AA

Spanish | German | Italian | Polish - Price per word.

Contract Period: Option 4

4001AB

Arabic* | Dutch | Tagalog | Greek | Vietnamese | Turkish - Price per word.

Contract Period: Option 4

4001AC

Russian | Chinese* | Thai - Price per word.

Contract Period: Option 4

4001AD

Portuguese - Price per word.

4001AE

Japanese* | Korean - Price per word.

Contract Period: Option 4

4001AF

Danish | Swedish - Price per word.

4001AG

Other - Exotic languages not listed in any other CLIN - Price per word.

ESTIMATED

GRAND TOTAL

NOTE 1: NUMBER OF WORDS ARE ESTIMATES ONLY. The schedule represents the quantities estimated to be ordered over the delivery period. Actual quantities ordered may vary among line items, but may not exceed the stated estimates without a modification.

NOTE 2: Pricing per word should include FEDEX or other courier shipping charges. These charges will be limited due to the fact that only a CD/DVD (password protected) with files requiring translation in PDF format will be sent to the vendor, and the translations should be returned in the same manner.

SECTION C - CONTRACT CLAUSES

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.1 IT CONTRACT SECURITY

VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

e. The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor's employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

3. VA INFORMATION CUSTODIAL LANGUAGE

a. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).

b. VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor's information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA's information is returned to the VA or destroyed in accordance with VA's sanitization requirements. VA reserves the right to conduct on site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements.

c. Prior to termination or completion of this contract, contractor/ subcontractor must not destroy information received from VA, or gathered/ created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

d. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

e. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

f. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

g. If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.

h. The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.

i. The contractor/subcontractor's firewall and Web services security controls, if applicable, shall meet or exceed VA's minimum requirements. VA Configuration Guidelines are available upon request.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA's prior written approval. The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response.

k. Notwithstanding the provision above, the contractor/subcontractor shall not release VA records protected by Title 38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus. If the contractor/subcontractor is in receipt of a court order or other requests for the above mentioned information, that contractor/subcontractor shall immediately refer such court orders or other requests to the VA contracting officer for response.

l. For service that involves the storage, generating, transmitting, or exchanging of VA sensitive information but does not require C&A or an MOU-ISA for system interconnection, the contractor/subcontractor must complete a Contractor Security Control Assessment (CSCA) on a yearly basis and provide it to the COR.

4. INFORMATION SYSTEM DESIGN AND DEVELOPMENT

Reserved

5. INFORMATION SYSTEM HOSTING, OPERATION, MAINTENANCE, OR USE

a. For information systems that are hosted, operated, maintained, or used on behalf of VA at non-VA facilities, contractors/subcontractors are fully responsible and accountable for ensuring compliance with all HIPAA, Privacy Act, FISMA, NIST, FIPS, and VA security and privacy directives and handbooks. This includes conducting compliant risk assessments, routine vulnerablity scanning, system patching and change management procedures, and the completion of an acceptable contingency plan for each system. The contractor's security control procedures must be equivalent, to those procedures used to secure VA systems. A Privacy Impact Assessment (PIA) must also be provided to the COR and approved by VA Privacy Service prior to operational approval. All external Internet connections to VA's network involving VA information must be reviewed and approved by VA prior to implementation.

b. Adequate security controls for collecting, processing, transmitting, and storing of Personally Identifiable Information (PII), as determined by the VA Privacy Service, must be in place, tested, and approved by VA prior to hosting, operation, maintenance, or use of the information system, or systems by or on behalf of VA. These security controls are to be assessed and stated within the PIA and if these controls are determined not to be in place, or inadequate, a Plan of Action and Milestones (POA&M) must be submitted and approved prior to the collection of PII.

c. Outsourcing (contractor facility, contractor equipment or contractor staff) of systems or network operations, telecommunications services, or other managed services requires certification and accreditation (authorization) (C&A) of the contractor's systems in accordance with VA Handbook 6500.3, Certification and Accreditation and/or the VA OCS Certification Program Office. Government- owned (government facility or government equipment) contractor-operated systems, third party or business partner networks require memorandums of understanding and interconnection agreements (MOU-ISA) which detail what data types are shared, who has access, and the appropriate level of security controls for all systems connected to VA networks.

d. The contractor/subcontractor's system must adhere to all FISMA, FIPS, and NIST standards related to the annual FISMA security controls assessment and review and update the PIA. Any deficiencies noted during this assessment must be provided to the VA contracting officer and the ISO for entry into VA's POA&M management process. The contractor/subcontractor must use VA's POA&M process to document planned remedial actions to address any deficiencies in information security policies, procedures, and practices, and the completion of those activities. Security deficiencies must be corrected within the timeframes approved by the government. Contractor/subcontractor procedures are subject to periodic, unannounced assessments by VA officials, including the VA Office of Inspector General. The physical security aspects associated with contractor/ subcontractor activities must also be subject to such assessments. If major changes to the system occur that may affect the privacy or security of the data or the system, the C&A of the system may need to be reviewed, retested and re- authorized per VA Handbook 6500.3. This may require reviewing and updating all of the documentation (PIA, System Security Plan, Contingency Plan). The Certification Program Office can provide guidance on whether a new C&A would be necessary.

e. The contractor/subcontractor must conduct an annual self-assessment on all systems and outsourced services as required. Both hard copy and electronic copies of the assessment must be provided to the COR. The government reserves the right to conduct such an assessment using government personnel or another contractor/subcontractor. The contractor/subcontractor must take appropriate and timely action (this can be specified in the contract) to correct or mitigate any weaknesses discovered during such testing, generally at no additional cost.

f. VA prohibits the installation and use of personally-owned or contractor/ subcontractor-owned equipment or software on VA's network. If non-VA owned equipment must be used to fulfill the requirements of a contract, it must be stated in the service agreement, SOW or contract. All of the security controls required for government furnished equipment (GFE) must be utilized in approved other equipment (OE) and must be funded by the owner of the equipment. All remote systems must be equipped with, and use, a VA-approved antivirus (AV) software and a personal (host-based or enclave based) firewall that is configured with a VA-approved configuration. Software must be kept current, including all critical updates and patches. Owners of approved OE are responsible for providing and maintaining the anti-viral software and the firewall on the non-VA owned OE.

g. All electronic storage media used on non-VA leased or non-VA owned IT equipment that is used to store, process, or access VA information must be handled in adherence with VA Handbook 6500.1, Electronic Media Sanitization upon: (i) completion or termination of the contract or (ii) disposal or return of the IT equipment by the contractor/subcontractor or any person acting on behalf of the contractor/subcontractor, whichever is earlier. Media (hard drives, optical disks, CDs, back-up tapes, etc.) used by the contractors/ subcontractors that contain VA information must be returned to the VA for sanitization or destruction or the contractor/subcontractor must self-certify that the media has been disposed of per 6500.1 requirements. This must be completed within 30 days of termination of the contract.

h. Bio-Medical devices and other equipment or systems containing media (hard drives, optical disks, etc.) with VA sensitive information must not be returned to the vendor at the end of lease, for trade-in, or other purposes. The options are:

(1) Vendor must accept the system without the drive;

(2) VA's initial medical device purchase includes a spare drive which must be installed in place of the original drive at time of turn-in; or

(3) VA must reimburse the company for media at a reasonable open market replacement cost at time of purchase.

(4) Due to the highly specialized and sometimes proprietary hardware and software associated with medical equipment/systems, if it is not possible for the VA to retain the hard drive, then;

(a) The equipment vendor must have an existing BAA if the device being traded in has sensitive information stored on it and hard drive(s) from the system are being returned physically intact; and

(b) Any fixed hard drive on the device must be non-destructively sanitized to the greatest extent possible without negatively impacting system operation. Selective clearing down to patient data folder level is recommended using VA approved and validated overwriting technologies/methods/tools. Applicable media sanitization specifications need to be pre-approved and described in the purchase order or contract.

(c) A statement needs to be signed by the Director (System Owner) that states that the drive could not be removed and that (a) and (b) controls above are in place and completed. The ISO needs to maintain the documentation.

6. SECURITY INCIDENT INVESTIGATION

a. The term "security incident" means an event…