36C10D26Q0196.docx

This is a Request for Information (RFI) issued by the Department of Veterans Affairs (VA) Veterans Benefits Administration (VBA) for market research purposes regarding Privacy Act Request Fulfillment (PARF) Services. The VA is seeking to establish a managed service to fulfill Privacy Act and Freedom of Information Act (FOIA) records requests through automation, artificial intelligence, human review, secure system integration, quality controls, electronic delivery, scalable processing, and continuous modernization capabilities. The primary objectives are to improve timeliness, quality, and cost-effectiveness of records request fulfillment operations.

Interested vendors are required to submit company and point of contact information, including company name, GSA contract number(s) if applicable, POC name and contact details, Unique Entity Identifier (UEI), business size designation (small business or other than small business), and applicable socioeconomic categories such as SDVOSB, VOSB, WOSB, or 8(a) status. The RFI has been distributed through multiple sources including SAM.gov and GSA's Market Research as a Service platform, with vendors required to respond only once. This pre-solicitation action indicates the VA is in the early stages of market research and will issue a formal Request for Proposals (RFP) following vendor input and evaluation of available solutions.