36C10B26Q0224_1.docx

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DA10--Contact Center Consolidation - RFI -PWS
Solicitation number
36C10B26Q0224
Issued by

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This is a Special Notice from the Department of Veterans Affairs Technology Acquisition Center regarding a planned solicitation for Contact Center Consolidation services. The Department previously issued a Request for Information (RFI) under solicitation number 36C10B26Q0224 and has now determined that the forthcoming full solicitation will be issued through the GSA Multiple Award Schedule (MAS). The contracting office is located in Eatontown, New Jersey (zip code 07724), with Point of Contact Joshua McGarry available at Joshua.McGarry@va.gov or 848-377-5136.

Prospective contractors interested in bidding on this Contact Center Consolidation requirement must hold an active GSA MAS contract vehicle with the appropriate Special Item Number(s) (SINs) at the time the full solicitation is released. The Product Service Code is DA10, and the NAICS Code is 541512. This notice is informational only and does not constitute a formal solicitation or government commitment. Additional solicitation details and the anticipated release date will be announced through GSA and SAM.gov.

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Special Notice Special Notice

SUBJECT*
Contact Center Consolidation - RFI -PWS

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*
07724
SOLICITATION NUMBER*
36C10B26Q0224
RESPONSE DATE/TIME/ZONE
04-14-2026 11:00 EASTERN TIME, NEW YORK, USA
ARCHIVE
30 DAYS AFTER THE RESPONSE DATE
RECOVERY ACT FUNDS
N
PRODUCT SERVICE CODE*
DA10
NAICS CODE*
541512
CONTRACTING OFFICE ADDRESS
Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

POINT OF CONTACT*

Contract Specialist Joshua McGarry Joshua.McGarry@va.gov 848-377-5136

ADDITIONAL INFORMATION

AGENCY’S URL
https://www.va.gov/
URL DESCRIPTION
Department of Veterans Affairs

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

Subject: Notice to Industry – Planned Solicitation Will Be Issued via GSA Dear Industry Partners, The Government thanks all parties who responded to the recent Request for Information (RFI) regarding 36C10B26Q0224 Contact Center Consolidation - RFI -PWS. The feedback and capability statements received were valuable in helping the Government assess available solutions and determine the most appropriate acquisition strategy.

Based on the information gathered through the RFI, the Government has determined that the forthcoming solicitation will be issued through the GSA MAS.

Industry partners interested in participating in this requirement should ensure they hold the appropriate GSA contract vehicle and the applicable Special Item Number(s) (SINs) at the time of solicitation issuance.

This notice is for informational purposes only and does not constitute a solicitation or a commitment by the Government. Additional details, including the anticipated release date of the solicitation, will be made available through GSA and/or SAM.gov as appropriate.

Thank you for your continued interest and engagement.

*= Required Field
Special Notice

Special Notice

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