Most Frequently Asked Questions RFI 36C10B25Q00005.docx
DOCX document 21 KB Posted
- Solicitation number
- 36C10B25Q0005
About this file
This document is a set of Frequently Asked Questions (FAQs) related to a Request for Information (RFI) for IT Support Services for the Department of Veterans Affairs (VA) Human Capital Service Center (HCSC). The RFI is seeking qualified vendors capable of providing IT support services for HCSC-delivered solutions. Key details include:
The incumbent contractor is unknown as this is a new contract requirement. The VA currently uses ServiceNow for helpdesk tracking software and the eMass system for tracking ATO status. The responses for OIT interruption tests are typically simulated rather than full interruption tests. Vendors are responsible for up to 4 systems being approved through the ATO process annually. The performance standards for a "Satisfactory" rating are not explicitly defined in the provided information.
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Other files
| File | Type | Posted |
|---|---|---|
| 36C10B25Q0005 0003.docx | DOCX document | |
| 36C10B25Q0005 0002.docx | DOCX document | |
| Attachment A.docx | DOCX document | |
| 36C10B25Q0005 0001.docx | DOCX document | |
| 36C10B25Q0005.docx | DOCX document | |
| Draft PWS HCSC IT Support Services.docx | DOCX document |
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1. Does the government anticipate requiring resumes for key personnel for the RFP?
0. No resumes will be collected
1. Who is the incumbent contractor(s) for this work?
1. There is not an incumbent on this contract as this is a new contract
1. What helpdesk tracking software is in use? ServiceNow?
2. ServiceNow
0. yourIT Home - yourIT Service Portal (va.gov)
1. Is there a system in place for tracking ATO status? What is the system?
3. eMass
1. Are the OIT responses typically simulated responses or a full interruption test or maybe something in between?
4. In most cases it would be simulated Responses
1. How many systems is the contractors responsible for on a yearly basis are typically approved through the ATO process?
5. Up to 4 Systems
1. In section 6.4 Performance Metrics, table, what is considered Satisfactory? What is the scale for this measurement?
6. For Satisfactory all performance standards listed would need to be met within allotted time.
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