36C10B21Q0524_1.docx

Contract Opportunity Sources Sought Notice

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* = Required Field Contract Opportunity Sources Sought Notice D318 COVID-19: CuraPatient (VA-20-00081347) 07724 36C10B21Q0524

EASTERN TIME, NEW YORK, USA

N 541519 Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724 Eleanor.Slocum@va.gov Michael Weckesser@va.gov

US Department of Veterans Affairs Request for Information/Sources Sought 36C10B21Q0524_1 COVID-19 Care Plan Management Software as a Service (SaaS)

THIS IS A REQUEST FOR INFORMATION (RFI)/Sources Sought in accordance with Federal Acquisition Regulations (FAR) 15.201(e) to conduct market research for information and planning purposes only. This RFI is issued solely for information and planning purposes – it does not constitute a Request for Quotation (RFQ) or a promise to issue a RFQ in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. Further, the Government is not, at this time, seeking proposals and will not accept unsolicited proposals. Responders are advised that the Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested vendor’s expense. Not responding to this RFI does not preclude participation in any future RFQ, if any is issued. It is the responsibility of the responders to monitor this site for additional information pertaining to this requirement.

Requirements:

The Department of Veterans Affairs (VA), Office of Procurement, Acquisition, and Logistics (OPAL), Technology Acquisition Center (TAC) is soliciting information related to Industry capability to meet the requirements detailed in the attached Draft Performance Work Statement (PWS) for Software as a Service (SaaS) licenses and ancillary support services for an artificial intelligence application to assist in managing complex patient health conditions, specifically COVID-19. Interested parties are invited to review the attached PWS and to submit comments or feedback/suggestions for the draft PWS. The goal of this RFI is to provide a procurement framework that may be used for a potential and subsequent acquisition. Nothing in this document should be considered binding or in any way obligate VA to perform. VA welcomes comments on any part of this document.

For project planning and information gathering, the draft PWS is attached which defines the scope of requirements. Information obtained in response to this RFI will be used within VA as market research information, and will not be disclosed outside of the agency. Be advised that set-aside decisions may be made based on the information provided in response to this RFI. Responses should be as complete and informative as possible.

Please submit the following:

Your response must address capabilities specific to the services required in the attached PWS and must include the following:

1. Request Company information to include:

a. Company Name

b. CAGE/DUNS Number under which the company is registered in SAM/VetBiz.gov

c. Company Address

d. Point of contact name

e. Telephone number

f. Email address

g. Socioeconomic data

h. For Service-Disabled Veteran Owned Small Business (SDVOSB)/Veteran Owned Small Business (VOSB) concerns, indicate whether you could meet the requirement that a Government procurement, an information technology procurement classified under SDVOSB/VOSB is in accordance with Veterans First Contracting Act for the applicable NAICS.

i. Company Business Size and Status for NAICS 541519

j. Names and types of current federal contracts and/or contract vehicles that can be utilized for the “scope” of the requirements (NASA SEWP, GSA, GWAC or any other Schedule if you are included in one or more. Please include Contract Number, expiration date, etc.)

2. Provide a summary of your capability to meet the requirements contained within the attached document for functional characteristics for the following areas:

a. Detail your company’s capabilities and experience supporting federal agencies in providing a Software as a Service (SaaS) product, and how your SaaS product can satisfy the requirements listed in the attached product needs. Include examples of federal experience implementing your SaaS product (specific examples or references provided must include the agency, point of contact, dollar value, and contract number).

b. Detail your company’s SaaS product cloud infrastructure and accessibility from various client devices through either a thin client interface, such as a web browser (e.g., web-based email) or a program interface. The system shall not require download of software to VA computers. The VA shall not manage or control the underlying cloud infrastructure including network, servers, operating systems, storage or individual application capabilities. The system shall be vendor or third-party hosted and require no servers within VA. Please validate that your proposed SaaS product is SaaS in accordance with the NIST 800-145 definition and describe its hosting environment.

c. Is customer data hosted in the U.S.? Do company employees or contractors outside the U.S. have access to customer data for any reason? If yes, please describe.

d. Please detail any interfacing or custom development that your SaaS product requires ahead of go-live necessary to support the requirements in the attached product needs. Can your company’s proposed SaaS product meet all product need requirements without developing an interface or performing any kind of custom development?

e. Please describe your company’s willingness and ability to adopt and incorporate customer feedback in the product roadmap of your proposed SaaS product.

f. Please describe your pricing model to include the threshold for named user subscriptions vs. an enterprise/site subscription. Is your pricing model driven by total users, concurrent users, transaction-based, number of records, etc? Are any additional services needed outside of the subscription model (e.g., configuration to meet functional requirements, data storage, data migration, additional features)? If so, please provide the items and proposed price for these additional services.

g. The Contractor shall describe how it will comply with FedRAMP requirements as mandated by Federal laws and policies, including making available any documentation, physical access, and logical access needed to support this requirement. Specifically, identify if your proposed SaaS solution is already FedRAMP Authorized and at what designation. If not currently authorized, please describe your ability to comply with the schedule for FedRAMP authorization deliverables noted in the attached draft PWS. If not, what is the proposed alternate deliverable schedule to accomplish this task?

h. Detail your company’s support Service Level Agreements (SLAs) for all tiers of service.

i. What was your uptime rate during the past 12 months?

j. Describe your standard release and patch cycle.

3. For the SaaS portion of this effort, VA is currently seeking input on an alternate pricing structure with the following conditions: Providing limited payment, in accordance with the attached product needs, until the SaaS product has achieved a FedRAMP Authorization and a VA Authority to Operate (ATO). Once approved by the VA Authorizing Official, VA would capture the balance of subscription costs in a separate Contract Line Item. Is this a feasible alternate structure or would you propose different payment terms? If so, please detail with adequate detail.

4. Are any of the requirements specified in the draft PWS too restrictive relative to the functional characteristics.

RFI SUBMISSION INSTRUCTIONS:

Please submit your RFI response in accordance with the following: 1) No more than 10- pages. 2) Mark your response as “Proprietary Information” if the information is considered business sensitive. 3) NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI. The Government will not review any other information or attachments included, that are in excess of the 10-page limit. The Government will not review generic marketing materials that do not address the information contained herein or the attached documents.

All interested parties shall respond no later than 3:00 PM EST on September 25, 2020 via e-mail. If you have any questions on the RFI, please submit via e-mail as well. Please note 36C10B21Q0524_1 in the subject line of your response.

The TAC point of contact for this RFI is Contract Specialist, Eleanor Slocum, Email address: Eleanor.Slocum@va.gov, and Contracting Officer, Michael Weckesser, Email address: Michael.Weckesser@va.gov

See attached document: VA-20-00081347 PWS v1.1 09162020.

COVID-19 Care Plan Management Software as a Service (SaaS)