S02_RFQ 36C10A24Q0032_Final.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

TAC

F36P688-24-0000044

F36P688-24-0000045

36C10A24Q0032 06-12-2024

John Vardouniotis, Contract Specialist 848-377-5194 06-25-2024

10AM EDT

Department of Veterans Affairs

Technology Acquisition Center

Procurement Service G

23 Christopher Way

Eatontown NJ 07724

X 100

X

334118

1000 Employees

N/A

X

See Schedule

Technology Acquisition Center

Procurement Service G

Department of Veteran Affairs

Financial Services Center

P.O. Box 149971

Austin TX 78714-8971

See website at http://www.fsc.va.gov/einvoice.asp

(877) 353-9791

See CONTINUATION Page

Indefinite Delivery/Indefinite Quantity Contract Vehicle for

VA National Cemetery Administration Gravesite Kiosk

Location Modernization

See Section B.1 – Schedule of Supplies/Services

See Continuation Pages

See CONTINUATION Page

X X

Lori L Walker

Request for Quotation No.: 36C10A24Q0032

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 SCHEDULE OF SUPPLIES AND SERVICES

NOTE: FOR EVALUATION PURPOSES ONLY, PRICING must be submitted in the format provided at Section D, Attachment 3 – Price Evaluation – NCA Kiosks.

Delivery Orders will be issued in accordance with the following Contract Line Item Number structure:

Ordering Period One through Five: 60 months from the time of award.

Specific requirements are detailed in Section B.6 Performance Work Statement (PWS) titled "Gravesite Locator Kiosk Modernization" dated May 17, 2024.

Kiosks, Installation, and Maintenance shall be ordered through the process described in Section B, Paragraph B.3, “Ordering Procedures” and payment shall be made in accordance with Section B, Paragraph B.5, “Accounting and Appropriation Data”.

CONUS – Continental United States OCONUS – Outside the Continental United States

Governing Law (continuation of Schedule of Supplies and Services above):

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto, as permitted by FAR 12.212. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this clause shall prevail. The Contractor shall deliver to the Government all data first produced under this Contract/Order with unlimited rights as defined by FAR 52.227-14. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S.

Department of Justice (DOJ in accordance with 28 U.S.C. § 516; at the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by contract/order modification (Standard Form 30) and shall only be made by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT:

(1) Definitions.

a) Licensee. The term “licensee” shall mean the U.S. Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

b) Licensor. The term “licensor” shall mean the Contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “Contractor” is the party identified in Block 17a on the SF1449. If the Contractor is a reseller and not the Licensor, the Contractor remains responsible for performance under this Contract/Order.

c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version 5.4 to 6).

(2) Software License.

a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software.

b) The Government may use the software in a networked environment.

c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

d) All limitations of software usage are expressly stated in the Schedule of

Supplies/Services and the Performance Work Statement/Product Description.

(3) Software Maintenance and Technical Support.

a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this Contract/Order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received, the Contractor is neither authorized nor permitted to renew any of the previously furnished services.

b) The Contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the Contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

c) Any telephone support provided by Contractor shall be at no additional cost.

d) The Contractor shall provide all maintenance services in a timely manner in accordance with the Contractor’s customary practice or as defined in the Performance Work Statement or Product Description. However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the Contractor (e.g., www.cpars.gov).

e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4) Disabling Software Code.

The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software.

Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the Contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the Contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

http://www.cpars.gov/

(5) Manuals and Publications.

Upon Government request, the Contractor shall furnish the most current version of the user manual and publications for all products/services provided under this Contract/Order at no cost.

B.2 CONTRACT MINIMUM GUARANTEE

In accordance with Section C, Federal Acquisition Regulation (FAR) Clause 52.216-22 entitled, “Indefinite Quantity” the Minimum guaranteed value under the NCA Kiosks Installation and Maintenance Services contract is $10,000.00 and shall be met through the issuance of the first delivery order.

B.3 ORDERING PROCEDURES

a. Orders against this contract will be issued at the sole discretion of the Government by a VA Contracting Officer during the period of the award date through 60 months thereafter. Individual delivery orders may include options for extended terms and increased quantities. Performance is authorized under any order issued against this Indefinite Delivery Indefinite Quantity for up to 12 months after the end of the last ordering period. Upon receipt of a delivery order, the contractor shall provide the supplies and services at the prices set forth in the schedule; see Attachment 2.

b. Orders may be issued only as Firm Fixed Price. Each order is a stand-alone order. Regardless of the actual delivery date of a kiosk, the installation of replacement parts, or the period of performance for maintenance, the price for the kiosk/parts or maintenance shall remain the same as the ordering period the Delivery Order was issued in.

B.4 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: To Be Determined

b. GOVERNMENT: Contracting Officer 36C10A

Technology Acquisition Center – Procurement Service G

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award

Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Inspection and Acceptance

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

See website at:

http://www.fsc.va.gov/einvoice.asp

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.5 ACCOUNTING AND APPROPRIATION DATA

Funding will be identified on the individual orders.

http://www.fsc.va.gov/einvoice.asp

B.6 PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

DEPARTMENT OF VETERANS AFFAIRS

National Cemetery Administration Office of Management

Business Transformation and Requirements Service

Gravesite Locator Kiosk Modernization

Date: May 17, 2024

VA-24-00024404

PWS Version Number: 1.5

1.0 BACKGROUND

The Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Infrastructure Operations is responsible for providing information technology support to VA’s National Cemetery Administration (NCA) throughout the continental United States (US), outside the continental United States, and Puerto Rico.

NCA’s mission is to honor the military service of our nation’s Veterans. NCA provides a dignified burial and lasting memorial for Veterans and their eligible family members.

National Cemeteries are maintained as national shrines. NCA’s vision is to provide a lasting tribute to our nation’s Veterans by being mission driven, results oriented, and customer focused. NCA accomplishes this goal, in part, by scheduling burials and maintaining National Cemeteries. NCA processes applications for Veteran headstones and markers for placement in National Cemeteries, State Veterans Cemeteries, National Park Service Cemeteries, United States Army Post Cemeteries, and other cemeteries. NCA also administers the State Veterans Cemetery Grants Program, which complements the network of National Cemeteries, and provides Presidential Memorial Certificates to next of kin of deceased Veterans.

In 1997, NCA used in-house resources to develop and maintain a grave locator and general information kiosk application as part of its commitment to implement cost-effective customer service improvements and facilitate cemetery administrative processes. The application is designed to run 24 hours a day, seven days per week. It allows visitors to find the exact location of individuals interred at the cemetery; provides the visitor with a cemetery map for use in locating gravesites; and displays the most frequently sought information, to include:

• cemetery operating hours

• upcoming events

• grounds and floral policy

• cemetery history

• military funeral honors policy

• burial eligibility information

• NCA rules and regulations

NCA currently has 113 kiosks in operation.

2.0 APPLICABLE DOCUMENTS

In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

1. 44 U.S.C. § 3541-3549, “Federal Information Security Management Act (FISMA) of 2002”

2. “Federal Information Security Modernization Act of 2014”

3. Federal Information Processing Standards (FIPS) Publication 140-2, “Security Requirements for Cryptographic Modules”

4. FIPS Pub 199. “Standards for Security Categorization of Federal Information and Information Systems,” February 2004

5. FIPS Pub 200, “Minimum Security Requirements for Federal Information and Information Systems,” March 2006

6. FIPS Pub 201-2, “Personal Identity Verification of Federal Employees and Contractors,” August 2013

7. 10 U.S.C. § 2224, "Defense Information Assurance Program"

8. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

9. Public Law 109-461, Veterans Benefits, Health Care, and Information

Technology Act of 2006, Title IX, Information Security Matters

10. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”

11. VA Directive 0710, “Personnel Security and Suitability Program,” June 4, 2010, https://www.va.gov/vapubs/index.cfm

12. VA Handbook 0710, “Personnel Security and Suitability Program,” May 2, 2016, https://www.va.gov/vapubs/index.cfm

13. VA Directive and Handbook 6102, “Internet/Intranet Services,” August 5,

14. 36 C.F.R. Part 1194 “Information and Communication Technology Standards and Guidelines,” January 18, 2017

15. Office of Management and Budget (OMB) Circular A-130, “Managing Federal

Information as a Strategic Resource,” July 28, 2016

16. 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed

Services (CHAMPUS)”

17. NIST SP 800-66 Rev. 1, “An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule,” October 2008

18. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended, January 18, 2017

19. Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004

20. VA Directive 6500, “VA Cybersecurity Program,” February 24, 2021

21. VA Handbook 6500, “Risk Management Framework for VA Information

Systems VA Information Security Program,” February 24, 2021

22. VA Handbook 6500.2, “Management of Breaches Involving Sensitive

Personal Information (SPI),” March 12, 2019

23. VA Handbook 6500.5, “Incorporating Security and Privacy into the System

Development Lifecycle,” March 22, 2010

24. VA Handbook 6500.6, “Contract Security,” March 12, 2010

25. VA Handbook 6500.8, “Information System Contingency Planning,” April 6,

26. VA Handbook 6500.10, “Mobile Device Security Policy,” February 15, 2018

27. VA Handbook 6500.11, “VA Firewall Configuration,” August 22, 2017 https://www.va.gov/vapubs/index.cfm https://www.va.gov/vapubs/index.cfm http://www.va.gov/vapubs http://www.va.gov/vapubs

28. OIT Process Asset Library (PAL), https://www.va.gov/process/ . Reference Process Maps at https://www.va.gov/process/maps.asp and Artifact templates at https://www.va.gov/process/artifacts.asp

29. One-VA Technical Reference Model (TRM) (reference at https://www.va.gov/trm/TRMHomePage.aspx)

30. VA Directive 6508, “Implementation of Privacy Threshold Analysis and Privacy Impact Assessment,” October 15, 2014

31. VA Handbook 6508.1, “Procedures for Privacy Threshold Analysis and Privacy Impact Assessment,” July 30, 2015

32. VA Handbook 6510, “VA Identity and Access Management,” January 15,

33. VA Directive and Handbook 6513, “Secure External Connections,” October 12, 2017

34. VA Directive 6300, “Records and Information Management,” September 21,

35. VA Handbook, 6300.1, “Records Management Procedures,“ March 24, 2010

36. NIST SP 800-37 Rev 2, “Risk Management Framework for Information

Systems and Organizations: A System Life Cycle Approach for Security and Privacy,” December 2018

37. NIST SP 800-53 Rev. 5, “Security and Privacy Controls for Federal Information Systems and Organizations,” September 23, 2020 (includes updates as of 12/10/2020)

38. VA Directive 0735, “Homeland Security Presidential Directive 12 (HSPD-12) Program,” October 26, 2015

39. VA Handbook 0735, “Homeland Security Presidential Directive 12 (HSPD-

12) Program,” March 24, 2014

40. OMB Memorandum 05-24, “Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors,” August 5, 2005

41. OMB Memorandum M-19-17, “Enabling Mission Delivery Through Improved Identity, Credential, and Access Management,” May 21, 2019

42. OMB Memorandum, “Guidance for Homeland Security Presidential Directive (HSPD) 12 Implementation,” May 23, 2008

43. Federal Identity, Credential, and Access Management (FICAM) Roadmap and Implementation Guidance, December 2, 2011, (NOTE: Part A of the FICAM Roadmap and Implementation Guidance, v2.0, was replaced in 2015 with an updated Architecture (https://arch.idmanagement.gov/#what-is-the-ficam-architecture)

44. NIST SP 800-116 Rev 1, “Guidelines for the Use of Personal Identity Verification (PIV) Credentials in Facility Access,“ June 2018

45. NIST SP 800-63-3, 800-63A, 800-63B, 800-63C, “Digital Identity Guidelines,” updated March 02, 2020

46. NIST SP 800-157, “Guidelines for Derived PIV Credentials,” December 2014

47. NIST SP 800-164, “Guidelines on Hardware-Rooted Security in Mobile

Devices (Draft),” October 2012 https://www.va.gov/process/ https://www.va.gov/process/maps.asp https://www.va.gov/process/artifacts.asp https://www.va.gov/trm/TRMHomePage.aspx https://arch.idmanagement.gov/#what-is-the-ficam-architecture https://arch.idmanagement.gov/#what-is-the-ficam-architecture

48. Draft National Institute of Standards and Technology Interagency Report (NISTIR) 7981, “Mobile, PIV, and Authentication,” March 2014

49. VA Memorandum, VAIQ #7100147, “Continued Implementation of Homeland Security Presidential Directive 12 (HSPD-12),” April 29, 2011 (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

50. IAM Identity Management Business Requirements Guidance document, May 2013, (reference Enterprise Architecture Section, PIV/IAM (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

51. VA Memorandum “Personal Identity Verification (PIV) Logical Access Policy Clarification,” July 17, 2019, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896

52. Trusted Internet Connections (TIC) 3.0 Core Guidance Documents, https://www.cisa.gov/publication/tic-30-core-guidance-documents

53. OMB Memorandum M-19-26, “Update to the Trusted Internet Connections (TIC) Initiative,” September 12, 2019

54. OMB Memorandum M-08-23, “Securing the Federal Government’s Domain Name System Infrastructure,” August 22, 2008

55. Sections 524 and 525 of the Energy Independence and Security Act of 2007, (Public Law 110–140), December 19, 2007

56. Section 104 of the Energy Policy Act of 2005, (Public Law 109–58), August 8, 2005

57. Executive Order 13834, “Efficient Federal Operations,” dated May 17, 2018

58. Executive Order 13221, “Energy-Efficient Standby Power Devices,” August

2, 2001

59. VA Directive 0058, “VA Green Purchasing Program,” July 19, 2013

60. VA Handbook 0058, “VA Green Purchasing Program,” July 19, 2013

61. Office of Information Security (OIS) VAIQ #7424808 Memorandum, “Remote

Access,” January 15, 2014, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

62. Clinger-Cohen Act of 1996, 40 U.S.C. §11101 and §11103

63. “Veteran Focused Integration Process (VIP) Guide 4.0,” January 2021, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371

64. VA Memorandum “Proper Use of Email and Other Messaging Services,”

January 2, 2018, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

65. “DevSecOps Product Line Management Playbook” version 2.0, May 2021, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4946

66. NIST SP 500-267B Revision 1, “USGv6 Profile,” November 2020

67. OMB Memorandum M-21-07, “Completing the Transition to Internet Protocol

Version 6 (IPv6),” November 19, 2020

68. Social Security Number (SSN) Fraud Prevention Act of 2017

69. Section 240 of the Consolidated Appropriations Act (CAA) 2018, March 23,

70. Americans With Disabilities Act (ADA) – 1990

71. Architectural Barriers Act (ABA) of 1968 https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896 https://www.cisa.gov/publication/tic-30-core-guidance-documents https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371 https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4946

3.0 SCOPE OF WORK

The Contractor shall provide gravesite locator kiosk enclosures that are defined in PWS Section 5.1. The Contractor shall also provide kiosks enclosure delivery, installation, maintenance, and warranty. In addition to the required maintenance as defined in PWS Section 5.2, all kiosk enclosures and services shall include the standard commercial warranty for a period of no less than one year. The Contractor shall adhere to 508 Specifications in Addendum A, paragraph A3 and Attachment 1 - Section 508 Requirements.

4.0 PERFORMANCE DETAILS

4.1 PERFORMANCE PERIOD

The Period of Performance (PoP) shall be identified in individual orders.

Any work at the Government site may take place on Federal holidays or weekends. The Contractor shall complete all cemetery site needs over the contract ordering periods 24 X 7 X 365 to include repairs, operation of kiosks and if applicable, replacement of equipment and parts over the lifecycle of the contract.

The below Federal holidays are noted for reference only. The Contractor shall provide support during these holidays as needed. There are eleven Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, five are set by date:

New Year's Day January 1 Juneteenth June 19 Independence Day July 4 Veterans Day November 11 Christmas Day December 25

If any of the above falls on a Saturday, then Friday shall be observed as a holiday.

Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

Martin Luther King's Birthday Third Monday in January Washington's Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October

Thanksgiving Fourth Thursday in November

4.2 PLACE OF PERFORMANCE

Tasks under this PWS shall be performed in CONUS and OCONUS VA facilities. The following locations are currently required, additional locations may be added:

NCA FACILITIES Type of Kiosk (QTY)

Abraham Lincoln National Cemetery Through the Wall Model

Alabama National Cemetery Through the Wall Model

Bakersfield National Cemetery Through the Wall Model

Baltimore National Cemetery Through the Wall Model

Barrancas National Cemetery Through the Wall Model

Bath National Cemetery Through the Wall Model

Bay Pines National Cemetery Through the Wall Model

Beaufort National Cemetery Through the Wall Model

Beverly National Cemetery Through the Wall Model

Biloxi National Cemetery Through the Wall Model

Black Hills National Cemetery Through the Wall Model

Calverton National Cemetery Through the Wall Model (2) Indoor Floor Model (2)

Camp Butler National Cemetery Through the Wall Model

Camp Nelson National Cemetery Through the Wall Model

Cape Canaveral National Cemetery Through the Wall Model

Chattanooga National Cemetery Through the Wall Model

Crown Hill National Cemetery Through the Wall Model

Culpeper National Cemetery Through the Wall Model

Dallas-Ft Worth National Cemetery Through the Wall Model Indoor Floor Model

Danville National Cemetery Through the Wall Model

Dayton National Cemetery Through the Wall Model

Eagle Point National Cemetery Through the Wall Model

Fayetteville National Cemetery Through the Wall Model

Florence National Cemetery Through the Wall Model

Florida National Cemetery Through the Wall Model (2)

Fort Bayard National Cemetery Through the Wall Model

Fort Bliss National Cemetery Through the Wall Model

Fort Custer National Cemetery Through the Wall Model

Fort Gibson National Cemetery Through the Wall Model

Fort Jackson National Cemetery Through the Wall Model

Fort Logan National Cemetery Through the Wall Model

Fort McPherson National Cemetery Through the Wall Model

Fort Mitchell National Cemetery Through the Wall Model

Fort Richardson National Cemetery Through the Wall Model

Fort Rosecrans National Cemetery Through the Wall Model

Fort Sam Houston National Cemetery Through the Wall Model (2)

Fort Scott National Cemetery Through the Wall Model

Fort Sill National Cemetery Through the Wall Model

Fort Smith National Cemetery Through the Wall Model

Fort Snelling National Cemetery Through the Wall Model Indoor Floor Model

Georgia National Cemetery Through the Wall Model

Gerald B.H. Solomon Saratoga National Cemetery Through the Wall Model

Golden Gate National Cemetery Through the Wall Model

Great Lakes National Cemetery Through the Wall Model

Hampton National Cemetery Through the Wall Model

Houston National Cemetery Through the Wall Model (2)

Indiantown Gap National Cemetery Through the Wall Model

Jacksonville National Cemetery Through the Wall Model

Jefferson Barracks National Cemetery Through the Wall Model (2)

Keokuk National Cemetery Through the Wall Model

Leavenworth National Cemetery Through the Wall Model

Lebanon National Cemetery Through the Wall Model

Little Rock National Cemetery Through the Wall Model

Long Island National Cemetery Indoor Floor Model (2)

Los Angeles National Cemetery Through the Wall Model (2)

Louisiana National Cemetery Through the Wall Model

Marion National Cemetery Through the Wall Model

Massachusetts National Cemetery Through the Wall Model Indoor Floor Model

Memphis National Cemetery Through the Wall Model

Miramar National Cemetery Through the Wall Model

Mountain Home National Cemetery Through the Wall Model (2)

Morovis National Cemetery Through the Wall Model

Nashville National Cemetery Through the Wall Model

Natchez National Cemetery Through the Wall Model

National Cemetery of the Alleghenies Through the Wall Model

National Cemetery of Arizona Through the Wall Model

National Cemetery of the Pacific Through the Wall Model Indoor Floor Model (2)

Ohio Western Reserve National Cemetery Through the Wall Model Indoor Floor Model

Omaha National Cemetery Through the Wall Model

Pikes Peak National Cemetery Through the Wall Model

Port Hudson National Cemetery Through the Wall Model

Puerto Rico National Cemetery Through the Wall Model

Quantico National Cemetery Through the Wall Model

Riverside National Cemetery Through the Wall Model Indoor Floor Model

Rock Island National Cemetery Through the Wall Model (2)

Roseburg National Cemetery Through the Wall Model

Sacramento Valley National Cemetery Through the Wall Model (2)

Salisbury National Cemetery Through the Wall Model

San Francisco National Cemetery Through the Wall Model

San Joaquin Valley National Cemetery Through the Wall Model

Santa Fe National Cemetery Through the Wall Model

Sarasota National Cemetery Through the Wall Model

Saint Albans National Cemetery Through the Wall Model

South Florida National Cemetery Through the Wall Model

Springfield National Cemetery Through the Wall Model

Tahoma National Cemetery Through the Wall Model

Tallahassee National Cemetery Through the Wall Model

Washington Crossing National Cemetery Through the Wall Model

West Virginia National Cemetery Through the Wall Model

Western New York National Cemetery Through the Wall Model

Willamette National Cemetery Through the Wall Model Indoor Floor Model

Wood National Cemetery Through the Wall Model

Zachary Taylor National Cemetery Through the Wall Model

Work may be performed at remote locations with prior concurrence from the VA Program Manager (PM) and Contracting Officer’s Representative (COR).

4.3 TRAVEL

The Government anticipates travel under this effort to perform the tasks associated with the effort. Include all estimated travel costs in your firm-fixed price line items. These costs will not be directly reimbursed by the Government.

5.0 SPECIFIC TASKS AND DELIVERABLES

5.1 KIOSKS

5.1.1 CONFIGURATIONS, INSTALLATION, AND REMOVAL

The Contractor shall furnish all labor, materials, supplies and tools necessary to install two types of kiosks, a Through the Wall Kiosk Enclosure and an Indoor Floor Freestanding Kiosk Enclosure. The Contractor shall secure opening to prevent unauthorized access or external environmental elements during the removal and installation process.

The Government is responsible to provide the rough opening that will be wood framed, although masonry or metal studs may also be used. The Government will ensure the building has the appropriate configuration, VA laptop, electrical and network cabling required for all kiosk enclosure configurations described in this paragraph and 5.1.2, and 5.1.3. See Appendix A for sample kiosk images. The PM will provide a local VA cemetery employee who will serve as the onsite point of contact to coordinate delivery and installation. The Contractor shall submit a Site Plan detailing all requirements associated with the installation of a kiosk within seven calendar days after receipt of task order. The Site Plan shall include any Government required activities necessary for the Contractor to complete the installation. The PM will review and approve or disapprove the Site Plans before the start of performance. Upon Site Plan approval, the Contractor shall start installation within 10 calendar days. If a Site Plan is disapproved, the Contractor shall submit a revised Site Plan within 10 calendar days of disapproval.

Upon delivery of a kiosk, the Government will provide and install the laptop required for the kiosk configuration. The Contractor shall test and demonstrate each kiosk is operational after setup and installation. The Contractor shall supply the cemetery with two keys to the kiosk enclosure doors after installation / enclosure setup. The Contractor shall inspect installed enclosures and apply touch up paint to the kiosk enclosure as needed. The leftover paint shall remain with the onsite cemetery point of contact (POC). All kiosk enclosures and kiosk components shall include a 12-month warranty that begins on the date that the VA cemetery POC signs for the installed kiosk.

The Contractor shall provide kiosks that discourage damage by theft, vandalism or misuse of the enclosure and its information technology (IT) equipment. All features of the kiosk shall be fully accessible to physically disabled persons, in compliance with the Americans with Disabilities Act-1990 (ADA), Architectural Barriers Act of 1968 (ABA), as amended, and all other applicable policies governing barrier-free access. To achieve compliance, the NCA uses as its standard for building and facility design the Architectural Barriers Act Accessibility Standard (ABAAS). The standards are found at the following URL: http://www.access-board.gov/guidelines-and-standards/buildings-and-sites/about-the-aba-standards/aba-standards. The criteria of these standards shall be considered a minimum in providing access for the physically disabled. Additionally, the Contractor shall adhere to 508 Specifications in Addendum A, paragraph A3 and Attachment 1 - Section 508 Requirements.

Due to current and future installation at a new construction area (not part of this contract), dimensions for the Through the Wall Kiosk Enclosure shall be exact as defined in Section 5.1.2. The dimensions for the Freestanding Kiosk Enclosure, which are defined in Section 5.1.3, may vary up to two inches to accommodate contractor stock. The Contractor shall notify the VA PM/COR of all required variations resulting from site specific conditions, which the VA PM/COR may approve on an individual basis.

http://www.access-board.gov/guidelines-and-standards/buildings-and-sites/about-the-aba-standards/aba-standards http://www.access-board.gov/guidelines-and-standards/buildings-and-sites/about-the-aba-standards/aba-standards

The Contractor shall provide an Installation Report with part numbers, serial numbers, and manufacturer numbers for all kiosk equipment including IT equipment and software after completing a kiosk installation. The Contractor shall complete all warranty information (registration cards) in conjunction with the installation of a kiosk enclosure.

For new installations, the Contractor shall provide an electronic copy of the Kiosk User Guides to cemetery personnel. The Kiosk User Guide shall contain cemetery specific and enclosure specific instructions on the operations of the kiosk and installation. The Kiosk User Guide shall be due 15 calendar days after installation.

The kiosks and installation items shall include:

1. Clear width in front of the kiosk at 6' minimum to allow for clear pedestrian and wheelchair access.

2. Clear length in front of the kiosk at 8' minimum to allow for clear pedestrian and wheelchair access.

3. Clear space on left, right, and back sides of kiosk at 12" minimum to allow for air circulation.

4. Turning the kiosk on and off, including all component equipment.

5. Trouble-shooting tips to facilitate continuous operation of the kiosk and components.

6. Help-desk contact information.

The Contractor shall provide an Installation Report with part numbers, serial numbers, and manufacturer numbers for all kiosk equipment including IT equipment and software after completing a kiosk installation. The Contractor shall complete all warranty information (registration cards) in conjunction with the installation of a kiosk enclosure.

The Installation Report is due 15 calendar days after completion of installation.

Deliverables:

A. Site Plan B. Installation Report C. Kiosk User Guide

5.1.2 THROUGH THE WALL KIOSK ENCLOSURE REQUIREMENTS AND

CONFIGURATION

The Government will ensure the building has the appropriate size opening and electrical/networking cabling required for a through the wall kiosk. The Through the Wall Kiosk Enclosure Configuration shall have the following dimension/measurement guidelines, equipment, and accoutrements:

1. Kiosk Dimensions: Exactly 27.0 inches wide, 45.0 inches high, and 26.0 inches deep

2. The kiosk shall include a touch screen that can operate in temperatures from 0 degrees Celsius to 40 degrees Celsius (32 degrees Fahrenheit to 104 degrees Fahrenheit), and a humidity of 20 percent to 80 percent non-condensing.

3. The kiosk shall also include a thermal printer that can operate in temperatures from 5 degrees Celsius to 40 degrees Celsius (41 degrees Fahrenheit to 104 degrees Fahrenheit), and a humidity of 20 percent to 85 percent non-condensing.

The printer shall be capable of holding one roll thermal printer paper, 8.47” W x 640’ L inside-wound thermal paper w/1.51” inside core. The Contractor shall continuously provide one additional roll thermal printer paper, 8.47” W x 640’ L inside-wound thermal paper w/1.51” inside core so the printer does run out of printer paper.

4. Power surge protection device

5. Shall accommodate the fitting of a Dell Laptop Computer E6440 or Equivalent (to be provided by Government)

6. 25” network cable (4 pair 100-ohm high performance, stranded conductor, unshielded twisted pair cable, meeting or exceeding the Category 6 specifications, RJ-45 male connectors on both ends)

7. Lock with two keys

8. Constructed of stainless steel with cast aluminum signage

9. Provide one package of isopropyl alcohol and clean lint-free cleaning wipes touch screen.

The Contractor shall adhere to 508 Specifications in Attachment 1 - Section 508 Requirements. A Kiosk User Guide shall be required as described in section 5.1.1.

The Contractor shall provide an Enclosure Design/Schematic for the Through the Wall kiosk. The Design/Schematic shall include the specifications as noted in section 5.1.2.

The Through the Wall Kiosk Enclosure Design/Schematic shall be delivered electronically to the VA PM, COR and CO no later than 15 calendar days after receipt of task order.

The Contractor shall provide an Installation Report with part numbers, serial numbers, and manufacturer numbers for all kiosk equipment including IT equipment and software after completing a kiosk installation. The Contractor shall complete all warranty information (registration cards) in conjunction with the installation of a kiosk enclosure.

The Installation Report is due 15 calendar days after completion of installation.

Deliverables:

A. Through the Wall Kiosk Enclosure Design/Schematic

5.1.3 INDOOR FLOOR FREESTANDING KIOSK ENCLOSURE REQUIREMENTS

AND CONFIGURATION

A new indoor freestanding kiosk enclosure shall be installed to sit level on varying types of flooring such as linoleum, carpet, wood, brick, and concrete. The Indoor Floor Freestanding Kiosk Enclosure Configuration shall have the following dimension/measurement guidelines, equipment, and accoutrements:

1. Dimensions: 25.0 inches wide, 48.0 inches high, and 26.0 inches deep

2. The kiosk shall include a touch screen that can operate in temperatures from zero degrees Celsius to 40 degrees Celsius (32 degrees Fahrenheit to 104 degrees Fahrenheit), and a humidity of 20 percent to 80 percent non-condensing.

3. The kiosk shall also include a thermal printer that can operate in temperatures from 5 degrees Celsius to 40 degrees Celsius (41 degrees Fahrenheit to 104 degrees Fahrenheit), and a humidity of 20 percent to 85 percent non-condensing.

The printer shall be capable of holding one roll thermal printer paper, 8.47” W x 640’ L inside-wound thermal paper w/1.51” inside core. The Contractor shall continuously provide one additional roll thermal printer paper, 8.47” W x 640’ L inside-wound thermal paper w/1.51” inside core so the printer does run out of printer paper.

4. Power surge protection device

5. Shall accommodate the fitting of a Dell Laptop Computer E6440 or Equivalent (to be provided by Government)

The Contractor shall adhere to 508 Specifications in Attachment 1 - Section 508 Requirements. A Kiosk User Guide shall be required as described in section 5.1.1.

The Contractor shall provide an Enclosure Design/Schematic for the Indoor Floor Freestanding kiosk. The Design/Schematic shall include the specifications as noted in section 5.1.3. The Indoor Floor Freestanding Kiosk Enclosure Design/Schematic shall be delivered electronically to the VA PM, COR and CO no later than 30 calendar days after receipt of task order.

The Contractor shall provide an Installation Report with part numbers, serial numbers, and manufacturer numbers for all kiosk equipment including IT equipment and software after completing a kiosk installation. The Contractor shall complete all warranty information (registration cards) in conjunction with the installation of a kiosk enclosure.

The Installation Report is due 15 calendar days after completion of installation.

Deliverables:

A. Indoor Floor Freestanding Kiosk Enclosure Design/Schematic

5.2 RECURRING KIOSK MAINTENANCE

The Contractor shall complete all cemetery site needs over the contract ordering periods 24 X 7 X 365 to include repairs, operation of kiosks and if applicable, replacement of equipment and parts over the lifecycle of the contract. The Contractor shall be responsible for all cemetery site needs upon installation of new 508 compliant kiosks. The Contractor shall provide annual maintenance for existing kiosks, awaiting replacement after January 8, 2025 and parts after January 24, 2025. Maintenance and parts replacement after the aforementioned dates for existing kiosks shall include touch screens, thermal rated printers and technical support.

Maintenance shall include replacement of faulty touch screens, printers, surge protectors and fans; on-site technician for touch screen replacements; custom-manufactured touch screen retrofit kits for pre-2007 kiosks; replacement of ITK38 (thermal) printers as required for laptop upgrades. The Contractor shall maintain, repair, and replace kiosks and kiosk components for 113 kiosks, existing and future to ensure kiosks are operational. The Contractor shall diagnose, and correct malfunctions associated with the kiosks and kiosk components.

The VA NCA Business Transformation and Requirements Service (BTRS) PM/COR will notify the Contractor at any time when any kiosks are not operational. The Contractor shall provide kiosk support by responding to email and telephone inquiries from VA NCA BTRS PM/COR to manage service tickets submitted by cemetery personnel for repair of inoperable kiosks. The Contractor shall ship parts at the direction of the VA NCA BTRS PM and provide repairs during cemetery business hours, five days a week (Monday to Friday) to ensure failed kiosks are operational within 48 hours of a reported failure. The Contractor shall contact the VA NCA BTRS PM/COR to report any issues that cause a kiosk to be non-operational for more than 48 hours.

The Contractor shall repair or replace kiosk enclosures when it can no longer protect internal equipment from unauthorized access or external environmental elements. The Contractor shall also provide touch up paint (leave the paint with the onsite cemetery POC) and additional cleaning wipes that are touch screen manufacturer approved when requested by the PM/COR (paint and wipes shall be included in the price of maintenance).

The Contractor shall provide maintenance for kiosks that have no internet connection.

Cemetery locations with the standalone configuration solution are as follows: Fort Sam Houston and any future standalones shall be covered with approval from VA. The maintenance shall include software, installation, and support for the kiosk and the following:

1. Laptop from VA (Windows 7 Home Premium or higher, with administrative login information).

2. USB Flash drive from VA (with login information).

3. Cemetery Burial Operating Support System (BOSS) # (3-digit Station ID).

4. Cemetery data file added to the nightly extract to the VA Secure File Transfer

Protocol (sFTP) server.

5. Map image (jpeg file) from VA.

6. Contact name and email for the person who should receive the burial data updates via email.

The Contractor shall provide a report of maintenance activities in the Monthly Report, see paragraph 5.3.2, for all maintenance related activities with part numbers, serial numbers, and manufacturer numbers. The Contractor shall update any warranty information (registration cards) in conjunction with the maintenance of a kiosk enclosure.

The Contractor shall not be responsible for any Indoor Floor Freestanding kiosks enclosures obtained by VA prior to 2007 but shall be responsible to maintain the components of those kiosks.

5.3 PROJECT MANAGEMENT

The Contractor shall provide project management to accomplish the administrative, invoicing, managerial, logistical, technical, quality assurance/quality improvement, reporting, and security requirements as described in this PD. The Contractor shall identify an individual as the primary point of contact (POC) for all project issues/concerns/status.

5.3.1 CONTRACTOR PROJECT MANAGEMENT PLAN

The Contractor shall deliver a Contractor Project Management Plan (CPMP) 30 calendar days after contract award that lays out the Contractor’s approach, timeline, and tools to be used in execution of the contract.

The CPMP should take the form of both a narrative and graphic format that displays the schedule, milestones, risks, and resource support. The CPMP shall also include how the Contractor shall coordinate and execute planned, routine, and ad hoc data collection reporting requests as identified within the PWS. The initial baseline CPMP shall be concurred upon and updated in accordance with Section B of the contract. The Contractor shall update and maintain the VA PM approved CPMP throughout the PoP.

The Contractor shall attend a virtual/remote kick-off meeting within two weeks of contract award to discuss the CPMP and the status of background investigations.

Deliverable:

A. Contractor Project Management Plan

5.3.2 REPORTING REQUIREMENTS

The Contractor shall provide the VA PM and COR with Monthly Progress Reports in electronic form in Microsoft Word and Project formats. The report shall include detailed instructions/explanations for each required data element, to ensure that data is accurate and consistent. These reports shall reflect data as of the last day of the preceding month. The Contractor shall include in the report descriptions of all repairs made to kiosks and IT components and describe all replacements made including type of component repaired/replaced, location, status, service dates, and serial number for all repaired, replaced, and newly installed equipment. The Contractor shall also include components coming to end of life (five years after original purchase date) in the following three-month period.

The Monthly Progress Reports shall cover all work completed during the reporting period and work planned for the…