34513-23026_RFP_Amendment_2-1.pdf

STATE OF TENNESSEE

TENNESSEE DEPARTMENT OF HUMAN SERVICES

REQUEST FOR PROPOSALS # 34513-23026

AMENDMENT # 2

FOR CHILD SUPPORT ENFORCEMENT SERVICES 11TH

JUDICIAL DISTRICT, TENNESSEE (HAMILTON COUNTY)

DATE: SEPTEMBER 17, 2025

RFP # 34513-23026 IS AMENDED AS FOLLOWS:

1. This RFP Schedule of Events updates and confirms scheduled RFP dates. Any event, time, or date containing revised or new text is highlighted.

EVENT

TIME

(central time zone)

DATE

1. RFP Issued August 20, 2025

2. Disability Accommodation Request Deadline 2:00 p.m. August 26, 2025

3. Notice of Intent to Respond Deadline 2:00 p.m. August 27, 2025

4. Written “Questions & Comments” Deadline 2:00 p.m. September 9, 2025

5. State Response to Written “Questions & Comments” September 17, 2025

6. Response Deadline 2:00 p.m. October 2, 2025

7. State Schedules Respondent Oral Presentation October 3, 2025

8. Respondent Oral Presentations October 10, 2025- October 13,

9. State Completion of Technical Response Evaluations

October 15, 2025

10. State Opening & Scoring of Cost Proposals October 16 2025

11. Negotiations October 17, 2025- October 20,

12. State Notice of Intent to Award Released and RFP Files Opened for Public Inspection

2:00 p.m. October 22, 2025

13. End of Protest Period 4:30 p.m. October 29, 2025

14. State sends contract to Contractor for signature October 30, 2025

15. Contractor Signature Deadline 2:00 p.m. October 31, 2025

02-20-20 RFP (RP)

RFP ATTACHMENT 6.2. — SECTION B (continued)

2. State responses to questions and comments in the table below amend and clarify this RFP.

Any restatement of RFP text in the Question/Comment column shall NOT be construed as a change in the actual wording of the RFP document.

RFP SECTION PAGE

QUESTION / COMMENT STATE RESPONSE

Attachment 6.1.A. and 6.1.B.

18-19 1. In the RFP, Attachment 6.1.A.

bleeds over to the top of Attachment 6.1.B. Please issue forms with the format corrected. Alternatively, could the State please grant approval to offerors to fix the forms so Attachment 6.1.A. is a single form and the Respondent Legal Entity Name is not shown on the top of Attachment 6.1.B.

This will remain as is and will not be altered.

RFP

Attachment 6.2, Section C

27 2. Item C.5 states: “Provide the Respondent’s documented Disaster Recovery/Business Continuity Plan. The plan shall include a” Should bidders ignore the incomplete sentence or will additional language be provided?

See updated Attachment 6.2 below.

RFP

Attachment 6.4, Reference Questionnaire

3. Will the State accept references submitted to Van Bryant or must they be re-submitted to Shane Gibson?

Any references previously sent to Van Bryant have been added to the file. No need to resubmit references.

3. Delete RFP Attachment 6.2 in its entirety and insert the following in its place (any sentence or paragraph containing revised or new text is highlighted):

RFP ATTACHMENT 6.2. — Section A

TECHNICAL RESPONSE & EVALUATION GUIDE

SECTION A: MANDATORY REQUIREMENTS. The Respondent must address all items detailed below and provide, in sequence, the information and documentation as required (referenced with the associated item references). The Respondent must also detail the response page number for each item in the appropriate space below.

The Solicitation Coordinator will review the response to determine if the Mandatory Requirement Items are addressed as required and mark each with pass or fail. For each item that is not addressed as required, the Solicitation Coordinator must review the response and attach a written determination. In addition to the Mandatory Requirement Items, the Solicitation Coordinator will review each response for compliance with all RFP requirements.

RESPONDENT LEGAL ENTITY

NAME:

Response Page #

(Respondent completes)

Item Ref.

Section A— Mandatory Requirement Items Pass/Fail

The Response must be delivered to the State no later than the Response Deadline specified in the RFP Section 2, Schedule of Events.

The Technical Response and the Cost Proposal documentation must be packaged separately as required (refer to RFP Section 3.2., et. seq.).

The Technical Response must NOT contain cost or pricing information of any type.

The Technical Response must NOT contain any restrictions of the rights of the State or other qualification of the response.

A Respondent must NOT submit alternate responses (refer to RFP Section 3.3.).

A Respondent must NOT submit multiple responses in different forms (as a prime and a subcontractor) (refer to RFP Section 3.3.).

A.1. Provide the Statement of Certifications and Assurances (RFP Attachment 6.1.) completed and signed by an individual empowered to bind the Respondent to the provisions of this RFP and any resulting contract. The document must be signed without exception or qualification.

A.2. Provide a statement, based upon reasonable inquiry, of whether the Respondent or any individual who shall cause to deliver goods or perform services under the contract has a possible conflict of interest (e.g., employment by the State of Tennessee) and, if so, the nature of that conflict.

NOTE: Any questions of conflict of interest shall be solely within the discretion of the State, and the State reserves the right to cancel any award.

A.3. Provide the 6.1.B. Response to Legal Requirements completed and signed by an individual empowered to bind the Respondent to the veracity of the statements. Respondents answering “yes” to any of the questions in 6.1.B.

must provide a detailed explanation.

The State reserves the right to review the Respondent’s answers provided to the 6.1.B. Response to Legal Requirements and determine whether a Respondent is responsive. Additionally, the State reserves the right to issue clarifications to a Respondent based upon their responses.

A.4

Detail the name, e-mail address, mailing address, telephone number, and if applicable, facsimile number of the person the State should contact regarding the response.

Page #

(Respondent completes)

Item Ref.

Section A— Mandatory Requirement Items Pass/Fail

A.5 Provide a current credit rating from Moody’s, Standard & Poor’s, Dun & Bradstreet, A.M. Best or Fitch Ratings, verified and dated within the last three

(3) months and indicating a positive credit rating for the Respondent. OR, in lieu of the aforementioned credit rating, provide an official document or letter from an accredited credit bureau, dated within the last three (3) months and indicating a satisfactory credit score for the Respondent (NOTE: A credit bureau report number without the full report is insufficient and will not be considered responsive.)

or

If the Respondent is a governmental entity established pursuant to Tennessee Code Annotated and separate and apart from the State (e.g., a human resource agency, a developmental district, etc.), please provide a statement identifying the governmental entity accordingly. If the Respondent is a campus or institute of the University of Tennessee system, an institution governed by the Tennessee Board of Regents, or a State University or Locally Governed Institution, please provide a statement identifying the governmental entity accordingly.

A.6 Provide a statement attesting that, within the past five (5) calendar years, the Respondent has a minimum of three (3) years of experience in the successful operation of IV-D Child Support enforcement services or is currently providing IV-D Child Support enforcement services through the operation of a full-service child support office pursuant to 42 U.S.C. § 654 and with a minimum of 15,000 open IV-D cases.

A.7 Provide a statement of whether the Respondent is actively registered with a public profile access in the System for Award Management (i.e., SAM.gov).

The public profile access shall be required to contract with the State of Tennessee. If registered, provide the SAM.Gov Unique Entity Identification Number. (SAM UEI). If not yet registered, please provide a statement confirming that the Respondent will complete registration prior to Contract execution.

State Use – Solicitation Coordinator Signature, Printed Name & Date:

RFP ATTACHMENT 6.2. — SECTION B

SECTION B: OPERATIONAL SUMMARY. The Respondent shall address pertinent items detailed below and provide the information and documentation as required in order for the Operational Summary to be ranked.

Proposal Evaluation Team members, made up of three or more State employees, will individually evaluate and assign a unique rank for each of the responses to Section B - Operational Summary. Evaluator rankings will be recorded on applicable RFP Attachment 6.5. – Evaluator Ranking Worksheet and points assigned as described in Section 5.2 of the

RFP.

(Respondent completes)

Item Ref.

Section B - Operational Summary

B.1. In three (3) pages or less and in accordance with the Response Requirements of RFP Section 3 provide an Operational Summary based upon the requirements contained herein.

Provide a narrative describing the Respondent’s experience and ability in providing the required goods or services required by this RFP. Detail how the Respondent intends to utilize their business’ structure, employees and any office locations to meet the required goods or services of this RFP. Additionally provide a description of the proposed project team, its members and organizational structure, identifying key people who will be assigned to deliver the goods or services in the process. Lastly, provide a personnel roster and resumes listing the names of key people who the Respondent will assign to meet the Respondent’s requirements under this RFP along with the estimated number of hours that each individual will devote to that performance. The resumes of the personnel must detail the individual’s title, education, current position with the Respondent, and employment history. Resumes may be attached to the 3-page narrative, separate from the narrative.

*Please note that Resumes will not count towards the three (3) page limit on this section*

RFP # 34513-23026 – Amendment # 2 Page 6 of 7

RFP ATTACHMENT 6.2. — SECTION C

SECTION C: TECHNICAL QUALIFICATIONS, EXPERIENCE & APPROACH. The Respondent must address all items (below) and provide, in sequence, the information and documentation as required (referenced with the associated item references). The Respondent must also detail the response page number for each item in the appropriate space below.

Proposal Evaluation Team members, made up of three or more State employees, will individually evaluate and assign a unique rank for each of the responses to Section C - Technical Qualifications, Experience & Approach Items. Evaluator rankings will be recorded on applicable RFP Attachment 6.5. – Evaluator Ranking Worksheet and points assigned as described in Section 5.2 of the RFP.

(Respondent completes)

Item Ref.

Section C - Technical Qualifications, Experience & Approach Items

C.1. Provide a narrative that illustrates the Respondent’s understanding of the State’s requirements and project schedule.

C.2. Provide a narrative that illustrates how the Respondent will complete the scope of services, accomplish required objectives, and meet the State’s project schedule.

C.3.

Provide a draft Implementation Plan based on the Project Management Body of Knowledge (“PMBOK”) Guide and Standards published by the Project Management Institute.

The Plan must include:

1) The services required for implementation;

2) The schedule for implementation;

3) Roles and responsibilities for implementation;

4) Potential risks and mitigation strategies; and

5) A description of the mechanisms for reporting status to the State and coordinating and resolving issues related to the implementation.

C.4. Provide a narrative explaining the Respondent’s approach to maintaining adequate personnel resources to meet the standards established in the pro forma contract.

The narrative should detail how the Respondent will address: 1) staff retention which shall include how the Respondent plans to retain adequate staffing levels for the attorneys, key personnel, as well as support staff; 2) how Respondent plans to ensure that its legal staff are able to successfully handle a high volume of cases, and

3) How the Respondent will provide adequate coverage for the absence of any key personnel if the absence will: 1) provoke a change in the operation of services or management roles as outlined in the pro forma contract; or 2) key personnel will be physically out of the office for ten (10) or more consecutive business days.

C.5. Provide the Respondent’s documented Disaster Recovery / Business Continuity

Plan.

C.6.

Provide the Respondent’s Customer Service or Complaint Resolution Plan. The Plan must describe how the Respondent will manage and respond to client inquiries or complaints. The Plan must include a mechanism for:

RFP # 34513-23026 – Amendment # 2 Page 7 of 7

4. RFP Amendment Effective Date. The revisions set forth herein shall be effective upon release. All other terms and conditions of this RFP not expressly amended herein shall remain in full force and effect.

(Respondent completes)

Item Ref.

Section C - Technical Qualifications, Experience & Approach Items

1) Tracking numbers of inquiries or complaints

2) Providing resolution descriptions for inquiries or complaints as well as time frames for such; and

3) Establishing a monitoring process in order to assess the effectiveness of Respondent’s customer service which should include virtual or telephonic meeting appointments with customers and correspondence using email.

C.7. Provide a narrative describing the Respondent’s understanding of, and plan for meeting, the Performance Standards set forth in Section A.9. of the pro forma contract regarding minimum performance standards.

C.8. Provide a brief narrative describing the Respondent’s plan for the training of its staff assigned to the project. The narrative should detail the Respondent’s plan for training during the initial stages of the project as well as the strategy for ongoing training over the term of the Contract.

Provide a brief narrative describing the Respondent’s plan for the training of its staff assigned to the project. The narrative should detail the Respondent’s plan for training which should include the training for all Key Personnel as well as support staff, during the initial stages of the project as well as the strategy for ongoing training over the term of the Contract.

C.9. Provide a narrative describing the Respondent’s technical experience with electronic case file management and ability to electronically file court petitions. Included in the narrative, the Respondent shall provide information on current projects or successful processes that have been implemented within the last two (2) years for all electronic filings.

C.10. Provide a statement of whether the Respondent intends to use subcontractors to meet the Respondent’s requirements of any contract awarded pursuant to this RFP, and if so, detail:

(a) the names of the subcontractors along with the contact person, mailing address, telephone number, and e-mail address for each;

(b) a description of the scope and portions of the goods each subcontractor involved in the delivery of goods or performance of the services each subcontractor will perform; and

(c) a statement specifying that each proposed subcontractor has expressly assented to being proposed as a subcontractor in the Respondent’s response to this

RFP.