325-25-950-005+Solicitation+Amendment+1.docx
DOCX document 22 KB Posted
- Attached to
- In Person Medical Interpreting Services
- Solicitation number
- 325-25-950-005
- Issued by
- Cass County, North Dakota
About this file
This document is a Solicitation Amendment 1 issued by the North Dakota Department of Health and Human Services Southeast Human Service Center for In-Person Medical Interpreting Services, with a bid response deadline of March 17, 2025, at 12 PM CT. The solicitation seeks a vendor to provide in-person medical interpreting services for client appointments and home visits on an as-needed basis, covering languages including Arabic, Bosnian, Farsi, Somali, Spanish, and others frequently used in Fargo, ND. The current contract is held by Family Healthcare, and the state is requesting a firm fixed hourly rate with a 60-minute minimum billing period.
The solicitation specifies that bidders must provide a single hourly rate applicable to all languages, with no mileage reimbursement or virtual interpreting options permitted. The state will verify and pay for hours worked monthly, with the successful offeror required to ensure annual medical interpreting training for individual interpreters. Historical language service utilization shows varying demand, with Nepali (2,460 hours), Kirundi (1,980 hours), and Somali (1,710 hours) being the most frequently requested languages in the previous calendar year. The procurement is strictly for in-person services, and the state is seeking a comprehensive interpreting solution that can meet their diverse language needs across medical settings.
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Text version
STATE OF NORTH DAKOTA
DEPARTMENT OF HEALTH AND HUMAN SERVICES
SOUTHEAST HUMAN SERVICE CENTER
2624 9TH AVE S
FARGO, ND 58103
SOLICITATION AMENDMENT 1
March 7, 2025, Solicitation Number: 325-25-950-005 Title: In-Person Medical Interpreting Services Bid Response Deadline: March 17, 2025, at 12 PM, CT Solicitation Issued: February 19, 2025
IFB 325-25-950-005 established a Bid Question Deadline. The responses, including any necessary amendments, are as follows:
1. Did not see a checklist list most bids have outlining what we need to submit. Will you be providing one.
Response: Please see Section 1 Bidders Instructions, 1. Bidder Checklist, in IFB 325-25-950-005.
No amendment necessary
2. In the scope of work it mentioned a one hour minimum when the industry standard for in person services is two hours. Will you consider accepting two hours?
Response: Section 5 Bid Response of the IFB states, “State will pay a 60-minute minimum fee and will make payments to the nearest 15-minute unit.” State will not consider accepting a two-hour minimum at this time.
No amendment necessary.
3. The IFB states that “Each individual interpreter must receive annual training on medical interpreting.” What specific training do you require?
Response: State does not require a specific training. As stated in the solicitation, the successful offeror is required to ensure that each individual interpreter must receive annual training on medical interpreting.
No amendment necessary.
4. Is there an incumbent? If so, what are the pain points with said incumbent?
Response: Yes, Family Healthcare is the current vendor providing in-person medical interpreting services.
No amendment necessary.
5. Will you allow for mileage reimbursement at the standard federal mileage rate if roundtrip is 30+ miles?
Response: No, State will not allow for mileage reimbursement at the standard federal mileage rate if roundtrip is 30+ miles. As stated in the solicitation, State is requesting a firm fixed hourly rate which must include all costs to provide the services being requested.
No amendment necessary.
6. The listed languages include: Krahn, Arabic, Bosnian, Farsi, Kinyawaranda, Kirundi, Kurdish, Oromo, Pashto, Persian, Somali, Swahili, Spanish, Nepales, and Vietnamese. What is the historical spend per language?
Response: The list of languages provided in the solicitation was not inclusive of all languages that may be requested; rather, the solicitation listed the most common languages needing interpreting services in Fargo, ND. Total hours billed per language in calendar year 2024 are as follows: Arabic – 1095; Bosnian – 240; French Creole – 60; Haitian – 105; Kinyawaranda – 360; Kirundi – 1980; Nepali – 2460; Rwanda – 75; Somali – 1710; Spanish – 600; and Swahili - 120.
No amendment necessary.
7. There is one line for hourly rates; will you consider separate rates per individual language?
Response: No, State will not consider separate rates per individual language. State is requesting a firm fixed hourly rate for all languages that require interpreting services.
No amendment necessary.
8. What are the payment terms?
Response: The successful offeror will provide a monthly invoice to State for the number of hours worked in the previous month. State will then verify the hours worked and submit for payment accordingly.
No amendment necessary.
9. Are you open to exploring virtual interpreting solutions such as video remote or over the phone?
Response: No, State is not open to exploring virtual interpreting solutions, such as video remote or over the phone. This IFB is for in-person medical interpreting services only.
No amendment necessary.
Bidders are instructed to acknowledge receipt of and compliance with this Solicitation Amendment by signing below and returning the Solicitation Amendment Acknowledgement page with your solicitation response.
Questions regarding this amendment must be submitted in writing to the Procurement Officer.
Rebecca Bonde Procurement Officer E-mail: rbonde@nd.gov Telephone: 701-298-4410 TTY Users call: 7-1-1
SOLICITATION AMENDMENT ACKNOWLEDGEMENT
Solicitation Number: 325-25-950-005 Title: In-Person Medical Interpreting Services Solicitation Amendment Number: 1
By my signature below, I hereby acknowledge receipt of and compliance with this amendment.
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