3-SOW for AA26-9.pdf

SCOPE OF WORK

Article 1

PURPOSE

1.1 Purpose. DHHS uses Track-Kit, a newborn screening (“ NBS”) card inventory management solution. The purpose of this contract is to continue the use of Track-Kit by DHHS and to continue the maintenance and product improvement activities associated with the use of Track -Kit.

Article 3

SERVICE REQUIREMENTS

2.1 Services means the furnishing of labor, time, or effort by Contractor as set forth in this Contract, including but not limited to installation, configuration, implementation, technical support, warranty maintenance, and other support services. . The Contractor shall :

(1) allow DHHS to monitor the status and progress of maintenance and technical issues concerning the

Track-Kit system. DHHS shall be able to view real time progress, feature development, test results and incident rectification.

(2) prov ide Track-Kit, its existing off -the -shelf software platform designed specifically for end -to -end

NBS tracking and inventory management. The platform must require some software customization and maintenance to meet the specific requirements of DHHS. Customization and maintenance requests will be communicated to the Contractor’s Customer Portal by D HHS;

(3) manage the software customization process;

(4) use its Axosoft management platform and its corresponding Customer Portal to communicate, assess, monitor, and control all changes to the Track -Kit system;

(5) be respon sible and accountable for major change requests which change the scope of the system initially measured against the final set of baseline system requirements , shall be formally documented; and

(6) continually update the change management log and shall be accountable for ensuring that only approved changes to this base are incorporated into the system.

2.2 Change Management . The processes for managing change shall be as follows:

(1) Change Requests (“CR”) submitted via the customer portal shall be the vehicle for communicating changes. Each CR must describe the nature of the change, the rationale for the change, and finally the impact that the requested change shall have on the project. Once submitted, the CR must be reviewed by the project autho rities from both parties in order to either reject the change or approve it for further investigation.

(2) If approved for furthe r investiga tion the Contractor sha ll in form DHHS of the charges for conducting the investiga tion (see "Attachm ent D-Track-Kit Dolla rs Program " for additiona l de ta ils).

(3) The investiga tion sha ll de te rm ine the im pact of the requested change on price and project schedule ;

and a written and signed au thoriza tion from both parties sha ll be required by the Contractor be fore any work in re la tion to the CR is in itia ted .

Article 4

MEETINGS

3.1 Contractor Project Meetings . The Contractor shall organize monthly meetings with DHHS to discuss project tasks, schedules, progress and issues. The meetings also allow the project team to identify and resolve issues and potential conflicts. Action plans can be created and solutions monitored.

3.2. Knowledge Transfer Session (“KTS”) Meeting. The Contractor shall schedule and run KTS as preliminary training seminars with subject matter experts from DHHS. The main objective of the KTS is to ensure that subject matter experts gain suff icient knowledge of the Track -Kit COTS before the project team engages in detailed discussions related to DHHS's customization requirements.

Article 5

COMMUNICATION PLAN

4.1 Communication plan . The Contractor shall be responsible for all communications with DHHS.

The Contractor shall establish lines of communication with designated Contractor personnel and DHHS personnel to ensure that DHHS is kept informed of all relevant aspects of the project performance including quality, technical and contractual issues .

Article 6

OUTCOMES

5.1 Policy Center Training. The Contractor shall provide training material and deliver user training onsite to Policy Center users which includes the follow -up team for NBS who shall develop a complete understandi ng of the portal and the overall kit tracking workflow

5.2 End-user Training . The Contractor shall provide webinar -based training to the end -users for all subscribed portals. The approach for end -user training shall be to deliver scheduled training webin ars to NBS Distributor, Medical Facility, and Laboratory portal end -users and records training sessions in the initial stages of training delivery for reuse (as training videos) by the Track -Kit user community on an as -needed basis.

(1) The frequency/sche dule of the training webinars shall take into account the overall number of end -users per stakeholder group and the actual roll -out plan of the system state -wide.

(2) Training webinars shall include a formal presentation covering all aspects of the software based on the audience (Regular users and Admin users) followed by a Q&A session.

(3) The frequency of the tra in ing webinars for ta rge t stakeholde rs sha ll be up to 3 webinars pe r year.

Article 7

BILLING REQUIREMENTS

6.1 Billing Requirements. The Contractor shall invoice DHHS at the beginning of each covered year, in the amount listed in Attachment C. Invoices must be sent to uphlfinance@utah.gov