3-Attachment I - Languages, Formats, and Service Availability.docx
DOCX document 110 KB Posted
- Attached to
- WholeYouNYC Social Care Network - Health-Related Social Need (HRSN) Service Provider Application
- Solicitation number
- 2025.01.SCN.01.01
- Issued by
- New York
About this file
This document is Attachment I for the WholeYouNYC Social Care Network, involving Public Health Solutions (PHS) and the New York State Department of Health's Health Equity Reform initiative. The attachment outlines provider requirements for Social Care Navigation (SCN) service delivery, specifically detailing language capabilities, service formats, and availability. Providers must commit to offering services in multiple languages including Spanish, Chinese, Mandarin, Russian, Cantonese, French, Haitian Creole, Korean, Arabic, and Bengali, with screening capabilities in both in-person and virtual formats (phone, web/video, and text-based navigation).
Service availability is defined as flexible, with providers expected to offer coverage Monday through Friday during standard business hours (9am-5pm), after 5pm, and on weekends. Providers must also commit to promptly notifying the network of any changes in their language offerings, service formats, locations, or availability. This attachment is part of a broader solicitation for HRSN (Health-Related Social Needs) Service Providers to participate in the Social Care Network for Manhattan, Queens, and Brooklyn, with the goal of screening, navigating, and delivering social care services to eligible Medicaid members.
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Text version
Attachment I: Languages, Formats and Service Availability Provider commits to having dedicated point persons to conduct Screenings and/or Social Care Navigation and/or Enhanced HRSN Services in the specific languages, formats and during the hours of operation listed here:
Languages [select all that apply]:
☐ Spanish ☐ Chinese ☐ Mandarin ☐ Russian ☐ Cantonese ☐ French ☐ Haitian Creole ☐ Korean ☐ Arabic ☐ Bengali ☐ Other [list all that apply]
Formats: [Note: SCN screening providers must ensure the capability to conduct screenings both in-person and virtually] ☐ In-person ☐ Virtual – Phone (Call) ☐ Virtual – Online (Web or Video) ☐ Virtual – Text [Note: SCN screenings should not be conducted through text message or automated tools (e.g., robocalls) however members may be navigated to an online screening tool via text message] ☐ Other [list all that apply]
Service Availability / Hours of Operation:
☐ Monday – Friday (9am-5pm) ☐ Monday – Friday (After 5pm) ☐ Weekends Provider commits to provide notice of any changes in the specific languages, formats, service location and/or service availability they have listed here.
File details come from the government source that posted it. Updated .