3 Attachment 2 DPW UPH Performance Requirements Summary (PRS).pdf
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- Solicitation number
- W9124E-21-Q-0009
About this file
This document provides the performance requirements summary for a firm fixed price service contract to provide washer and dryer maintenance, repair, and movement services at Fort Polk, Louisiana. The contractor will be responsible for servicing approximately 968 government-owned machines in unaccompanied personnel housing. Key requirements include on-site response to demand maintenance orders within two days, machine repairs completed within 48 hours, and equipment installation ensuring proper electrical and hose connections. The preventive maintenance plan must be submitted within 30 days of award and include all work, frequencies, and projected service dates. Performance will be evaluated against metrics for demand orders, repairs, and preventive maintenance. This 100% total small business set-aside contract valued under $16.5 million has a question deadline of June 21st and proposals due July 2nd to the Department of the Army Mission and Installation Contracting Command at Fort Polk.
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ATTACHMENT 2
Attachment 2, Performance Requirements Summary (PRS) 14Jun21
PERFORMANCE REQUIREMENTS SUMMARY
Performance Objective
Performance Standard
Performance Threshold
Incentives / Disincentives
PRS #1
Demand Maintenance Order
PWS Para. C.5.2.1.
C.5.8.1.7.
C.5.11.
The Contractor shall contact the Contract Inspection Branch for receipt of Demand Maintenance Orders (DMO).
The Contractor shall provide onsite response services and complete requested work on Demand Maintenance Orders.
Contact Contract Inspection Branch, by phone or in-person, at 8:00 a.m. to receive DMO and prior to daily departure of the installation.
DMO onsite response services shall be accomplished within two
(2) working days of creation of the DMO and completed within thirty
(30) calendar days from the date of request.
Contact Contract Inspection Branch each workday at 8:00 a.m. to receive DMO and prior to daily departure of the installation.
DMO onsite response services shall occur within two (2) working days.
DMO services shall be completed within thirty
(30) calendar days from the date of request.
AQL: 4.0%
Contractor shall maintain a log identifying date and time demand maintenance order was received and completed. Data to support this metric shall be submitted to the COR, by the Contractor, in the Monthly Demand Maintenance Order/Repair Report.
Data collected during the performance period shall be used to substantiate objective ratings of contractor performance.
Trends of less than acceptable performance could result in negative CPARS ratings.
PRS #2
Machine Repair
PWS C.5.2.6.
C.5.2.7.1.
C.5.8.1.5.
C.5.8.1.7.
C.5.10.
The Contractor shall complete all requested repairs for machines to remain fully operational.
Repairs shall be completed within 48 hours of response.
If materials or parts are required, work order shall be completed within three
(3) calendar days of equipment or parts arrival from vendor.
In no case shall machines remain unrepaired for more than ten (10) calendar days due to lack of repair parts.
Repairs shall be completed within 48 hours of response time.
Work orders shall be completed within three (3) calendar days of equipment or parts receipt.
Machines requiring repair parts for maintenance shall be fully operational within ten (10) calendar days of initial work order.
AQL: 4.0%
Data collected during the performance period shall be used to substantiate objective performance could
Contractor shall maintain a log identifying date and time maintenance order was received and completed. Data to support this metric shall be submitted to the COR, by the Contractor, in the Monthly Demand Maintenance Order/Repair Report.
PRS #3
Equipment Installation/Hookup
PWS Para. C.5.3.
C.5.3.1.
C.5.10.
The Contractor shall connect, level, and run machine through a complete operating cycle to ensure proper operation during hook-up.
The Contractor shall make electrical and watertight hose connections, level the machine, and run machine through a complete operating cycle to ensure proper operation during hook-up.
During equipment installation, electrical and hoses shall be properly connected prior to running the machine through a complete operational cycle.
No deviation.
AQL: 0%
Contractor shall maintain and submit copy of work orders which include the date, time and summary of work completed.
Data collected during the performance period shall be used to substantiate objective performance could
PRS #4
Preventive Maintenance
PWS Para. C.1.11.1.
C.1.11.1.1.
C.1.11.1.2.
C.5.8.1.6.
C.5.10.
The Contractor shall perform preventive services in accordance with established Maintenance Plan.
The Contractor shall develop and perform periodic services during each established frequency of the Preventive Maintenance Plan.
Preventive Maintenance Plan shall describe all work that is to be performed, frequency of maintenance cycle, and projected date when the service is to be performed.
The Contractor shall develop and utilize a tracking method to perform periodic services during each established frequency of the Preventive Maintenance Plan.
Maintenance Plan shall be submitted to the KO no later than thirty (30) working days after contract award.
The Contractor shall update the plan as changes occur and submit proposed plan for approval not later than thirty (30) working days prior to projected effective date of the revised plan.
Data collected during the performance period shall be used to substantiate objective performance could
AQL: 4.0%
Contractor shall maintain a log identifying date and time maintenance was completed. Data to support this metric shall be submitted to the COR, by the Contractor, in the Monthly Preventive Maintenance Report.
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