3-26-256 RFP AIRPORT VENDING SERVICES.pdf

26-256 Request for Proposals:

Airport Terminal Vending Services

Timeline:

Activity Date

RFP Issued March 23, 2026

Questions Due Date April 7, 2026, 2:00 pm MST

Submission Deadline April 15, 2026, 2:00 pm MST

Interviews (at City’s discretion) April 2026

Selection Announcement May 2026

INTRODUCTION

The St. George Regional Airport (SGU) was completed in 2011 as an alternative location for the previous airport located on a bluff near town. SGU is a city owned airport responsible for managing, operating and developing services in accordance with all state and federal obligations.

SGU serves as an economic driver in Southern Utah, providing means for access to tourist destinations, new commerce and new companies considering making southern Utah their home. SGU served 431,607 passengers in 2025, representing unprecedented 35% growth over the previous year. The region has experienced consistent double-digit growth over the last five years, demonstrating strong and sustained demand for quality vending services at the airport.

SCOPE OF SERVICES

The City of St. George, UT is seeking proposals from qualified vendors to provide comprehensive vending services at SGU. The selected concessionaire will be responsible for installing, operating, and maintaining vending machines that offer a diverse range of perishable and nonperishable items to meet the needs of airport patrons and staff.

The selected vendor will provide a turnkey vending operation including modern equipment, diverse product offerings, efficient inventory management, reliable payment systems, proactive maintenance, strict hygiene standards, and comprehensive reporting. All services must comply with applicable local, state, and federal regulations regarding food safety, vending operations, and airport security protocols.

The selected vendor shall pay a monthly amount based on the square footage of the space leased for the vending machines, in the amount published on the City’s Master Fee Schedule.

The vendor shall also pay a monthly privilege fee equal to ten percent (10%) of vendor’s gross receipts.

COMMUNICATION

Project questions must be sent through the “Messages” section / “Vendor Discussions” tab within the project opportunity page at: www.sgcity-utah.bonfirehub.com/ http://www.sgcity-utah.bonfirehub.com/

PROPOSAL REQUIREMENTS

Respondents must address the following questions in their proposals. Responses should be thorough and provide specific details about how your company will meet SGU’s needs.

1. Product Offerings

Provide a comprehensive plan for offering a diverse range of perishable and non-perishable items in your vending machines. Include details on:

A. Types of fresh sandwiches and other perishable food items

B. Variety of packaged snacks and confectionery

C. Range of non-alcoholic beverages, including cold drinks and bottled water

D. Hot beverage options, such as coffee and tea

E. Your strategy for regularly reviewing and updating product offerings based on customer preferences and seasonal demands

F. Measures to ensure quality, freshness, and safety of all products, especially perishable items

2. Inventory Management and Restocking

Describe your proposed inventory management system and restocking process. Include:

A. Frequency of inventory checks and restocking operations

B. Process for removing expired items and replacing them with fresh stock

C. Strategies to minimize out-of-stock situations and maintain a consistent supply of fresh products

D. Use of technology or software in inventory management

3. Vending Machine Technology and Payment Systems

Detail your plans for vending machine technology and payment systems:

A. Types and models of modern vending machines to be installed

B. Whether an FDIC-insured ATM machine will be installed

C. Payment systems to be implemented, ensuring acceptance of both cash and credit/debit cards

D. Process for keeping payment systems up-to-date with current technology and security standards

E. Strategies to minimize machine downtime due to payment system issues

4. Installation and Location Strategy

Outline your installation and location strategy for vending machines:

A. Proposed locations within designated areas for machine placement and rationale behind each choice

B. Plans for integrating vending machines aesthetically within the airport environment

C. Willingness to adjust machine locations based on airport feedback or changing needs

5. Maintenance, Repair, and Hygiene Plan

Provide a detailed maintenance, repair, and hygiene plan for your vending operations:

A. Proactive maintenance schedule to prevent potential problems

B. Quick-response system for addressing urgent repair needs, including target resolution times

C. Cleaning and sanitization schedule for machines

D. Measures to ensure adherence to all relevant health and safety regulations in food handling and storage

E. Staffing and resources allocated for maintenance and cleaning operations

6. Reporting and Compliance

Describe your reporting and compliance capabilities for the vending services:

A. System for providing detailed sales reports to the City of St. George, UT

B. Process for ensuring timely revenue sharing as per agreed-upon terms

C. Measures to comply with all applicable local, state, and federal regulations regarding food safety, vending operations, and airport security protocols

D. Proposed communication strategy with (SGU management)

E. Plan for conducting regular performance reviews and using the information to improve services

7. Experience, Qualifications, and References

Detail your experience and qualifications in providing vending services in airport environments:

A. Specific examples of current or past contracts in settings similar to SGU

B. Key achievements or innovations implemented in these environments

C. Challenges faced and how they were overcome

D. Relevant certifications or industry recognitions

E. At least three references from similar contracts, preferably in airport settings

F. Current business license and other required credentials

8. Customer Service and Quality Assurance

Outline your customer service approach and quality assurance measures:

A. Process for handling customer complaints or issues related to vending services

B. Methods for gathering and responding to customer feedback

C. Quality control measures to ensure consistent product quality and machine performance

D. Contingency plans for addressing service interruptions or emergencies

SUBMISSION REQUIREMENTS

SGU requires that the proposal be less than five double (ten single) sided 8 ½ x 11 pages not including resumes (one page, single-sided), photos of concepts, and cover letter (two pages, single-sided maximum). Please include an e-mail address for the primary point of contact for this RFP in the cover letter.

The proposing firms shall submit all documentation through https://sgcity-utah.bonfirehub.com/, the City's procurement software. E-mailed proposals will not be accepted. The proposal must be submitted no later than 2:00 p.m. April 15, 2026 Mountain Time. Late submissions will not be accepted.

Proposals will not be publicly read. Questions concerning this RFP are due no later than 2:00 p.m. April 7, 2026. SGU responses to questions concerning this RFP may be shared with each responsive, proposing firm to ensure equal awareness of important facts and details.

The point of contact for all proposals and correspondence regarding this RFP will be through

Bonfire. Submissions of questions, correspondence or requests for clarification to other persons will not receive a response.

EVALUATION CRITERIA

Proposals will be evaluated based on the following criteria with assigned point values:

1. Quality and Variety of Product Offerings (25 points)

2. Vending Machine Technology and Payment Systems (20 points)

3. Installation and Location Strategy (15 points)

4. Maintenance, Repair, and Hygiene Plans (15 points)

5. Inventory Management and Restocking Efficiency (10 points)

6. Reporting and Compliance Capabilities (5 points)

7. Experience, Qualifications, and References (5 points)

8. Customer Service and Quality Assurance (5 points)

**Total Possible Points: 100**

DISCLAIMER:

The City of St. George and SGU reserve the right to reject any and all submissions, to waive any irregularities in the RFP process, and to select the firm that is deemed to be in the best interests of SGU.

By submitting a proposal, the firm certifies that it has fully read and understands the RFP.

SGU reserves the right to interview some, all, or none of the firms responding to this RFI based solely on its judgment as to the firm's proposals and capabilities. SGU reserves the right to request and consider additional information from submitters and to reject any and all proposals on any basis without disclosing the reason. SGU reserves the right to waive any irregularities and technical defects.

https://sgcity-utah.bonfirehub.com/

Appendix A - Terminal Vending Areas Map

VENDING AREA SPACES

SECURED/BOARDING AREA SPACE - 34 x 149 inches

PUBLIC AREA SPACE 1 (West) & 2 (South) - 25 x 123 inches & 32 x 81 inches

VENDING AREA TERMINAL MAP