3 - 190000001956 Schedule A Statement of Work - FINAL.docx

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STATE OF MICHIGAN

Request For Proposal No. 190000001956 Paternity Genetic Testing

SCHEDULE A

STATEMENT OF WORK

CONTRACT ACTIVITIES

This schedule identifies the anticipated requirements of any Contract resulting from this RFP. The term “Contractor” in this document refers to a bidder responding to this RFP.

The Contractor must respond to each requirement or question according to what is indicated by each individual Bidder response box. Attach any supplemental information and appropriately reference within your response.

IMPORTANT – FOR RESPONSE BOXES THAT REQUIRE THE BIDDER TO ACKNOWLEDGE ACCEPTANCE, YOU CAN SIMPLY INDICATE “BIDDER ACKNOWLEDGES ACCEPTANCE” PER THE BELOW EXAMPLE:

Bidder Response: Bidder must acknowledge acceptance to all the above.

Bidder acknowledges acceptance.

BACKGROUND

The Michigan Department of Human Services (MDHHS) Office of Child Support (OCS) and the Children’s Protective Services (CPS) administer programs that include paternity establishment.

OCS administers the State of Michigan program to establish paternity for child support cases. OCS is required to establish paternity in child support cases by U.S. Code Title 42, Chapter 7, subchapter IV, Part D (IV-D), sec 666., 45 CFR 303.5, and the Paternity Act, MCL 722.711 et seq. Genetic paternity testing is used to resolve disputes and establish paternity in accordance with MCL 722.711 and 722.714.

The OCS designated child support paternity establishment personnel determine the persons to be genetically tested for paternity in IV-D child support cases including the mother, child, and alleged father. In calendar year 2018, the Michigan paternity testing contract accounted for the testing of approximately 16,000 individuals including mother, child, and alleged father.

Currently the OCS designated child support paternity establishment personnel are the Prosecuting Attorneys and Friend of the Court offices located in the 83 Michigan counties that perform child support case establishment under cooperative agreements with MDHHS

CPS establishment of paternity per Michigan Court Rule 3.921(D) is carried out by child welfare caseworkers. Paternity testing is a valuable tool used by the Family Division of the Circuit Court and child welfare caseworkers in child protective proceedings. Child welfare caseworkers and/or court officials designate the essential persons to be tested for determining paternity in child protective proceedings potentially including the mother, child, and alleged father. Establishment of paternity/maternity per the Safe Delivery Act (MCL 750.135 and MCL 712.11), is carried out by private child placing agencies. If ordered by the court, paternity/maternity test can ensure that the father/mother is the parent to the surrendered newborn.

SCOPE

This is a Request for Proposal (RFP) for genetic paternity testing services from an American Association of Blood Banks (AABB) certified genetic (deoxyribonucleic acid (DNA)) testing laboratory or facility with a minimum of five years of child support genetic testing experience for all Title IV-D child support cases and child protective proceeding cases that include a requirement to establish paternity. DNA testing means a validated scientific method of analyzing components of DNA molecules in a sample of genetic testing material to identify the pattern of the components’ chemical structure that is unique to the individual.

Bidders must submit written proposals according to the instructions contained within this document, discussing how they must meet the specific requirements.

REQUIREMENTS

A. In Scope the Contractor shall:

1. Arrange for specimen collection services in all counties, and provide, at a minimum, annual training (or otherwise as requested) to OCS designated child support paternity establishment personnel to do self-collection where requested by OCS designated child support establishment staff, and child welfare caseworkers. The Contractor must schedule and arrange clinic schedules for the purpose of specimen collection. The Contractor must also provide staff or services for specimen collection outside the State of Michigan and in all types of prison and jail facilities.

2. Provide staff as needed for specimen collection services. Currently, the following counties have onsite staff for collection services: Allegan, Berrien, Genesee, Ingham, Jackson, Kalamazoo, Lenawee, Livingston, Macomb, Monroe, Oakland, Saginaw, St. Clair, Van Buren, Washtenaw, and Wayne. The counties may change based on volume trends.

3. Provide all necessary supplies to the OCS designated child support establishment staff (currently located in all 83 counties of the state) and/or child welfare caseworkers.

4. The Contractor must arrange for, and pay for, transportation of the samples between the collection location and the laboratory or testing facility.

5. The Contractor must provide the laboratory services necessary to determine or exclude paternity.

6. The Contractor must provide testing results within specified time limits via a confidential website. At the State’s option, the State may request the results be provided in a periodic data file transferring data to Michigan Child Support Enforcement System (MICSES), or as specified by child welfare caseworkers. The Contractor must provide hard copies of reports upon request.

7. The Contractor must provide consultation services related to test results, testing procedures, specific cases, and current genetic testing technology and methodology to the OCS designated child support establishment staff (currently located in all 83 counties of the state), and/or child welfare caseworkers.

8. The Contractor must provide expert witness testimony as requested in specific cases.

B. Contractor must provide Deliverables/Services and staff, and otherwise do all things necessary for or incidental to the performance of work, as set forth below:

Genetic Testing - The Contractor must provide genetic testing services to the OCS designated child support paternity establishment personnel and to child welfare caseworkers involved in child protective proceedings.

1. Bidder must include a description of the physical security features of the laboratory that ensure access to only authorized personnel, integrity of the specimens and all records. Bidder must also describe the security features that prevent unauthorized access to any digital storage of any records.

Bidder Response: Bidder shall describe how they will comply with Section B.1 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.1 requirements.

2. Bidder must describe their procedures for ensuring that the integrity of the evidence is maintained throughout the entire process from the drawing of the sample through its destruction.

Bidder Response: Bidder shall describe how they will comply with Section B.2 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.2 requirements.

3. Bidder must describe how they will ensure the integrity of the chain of evidence, including how they will ensure that samples are not mixed-up or sample and/or test information, is not incorrectly identified.

Bidder Response: Bidder shall describe how they will comply with Section B.3 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.3 requirements.

4. Bidder must include a report covering the last two state fiscal years (10/1/16 to 9/30/18) of the number of tests requested, tests completed, and the tests reported.

Bidder Response: Bidder shall describe how they will comply with Section B.4 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.4 requirements.

5. Specimen Collection Services - Must make arrangements to provide specimen collection services on all referred IV-D child support case individuals and child welfare case individuals, including local, state or federal jails and prisons, jail facilities,and interstate reciprocal actions. The table below indicates the volume of individuals within the IV-D child support and child welfare cases in which specimen collection services (including self-collection) were requested:

Bidder must describe the staff and specific arrangements they must make to collect specimens in every county in the state.

Bidder Response: Bidder shall describe how they will comply with Section B.5 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.5 requirements.

6. Must provide supplies according to accepted professional standards, at a location acceptable to and arranged through the OCS designated child support paternity establishment personnel or to child welfare caseworkers involved in child protective proceedings for specimen collection services.

Bidder must list the supplies to be used for specimen collection services.

Bidder Response: Bidder shall describe how they will comply with Section B.6 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.6 requirements.

7. At the option of the State, bidder is required to provide staff as needed on a full-time basis for specimen collection services. The following counties currently have specimen collection services in the following locations: Wayne; Oakland; Macomb; Genesee; Washtenaw; and Kent and its surrounding counties. The following are the approximate number of specimens collected in a twelve-month period (January 1 – December 31, 2018) from some of Michigan’s larger counties: Wayne – 4,926; Oakland – 639; Macomb – 848; Genesee – 720; Washtenaw – 296; and Kent – 880.

Bidder must describe how they will comply with the requirement, if the state chooses the optional service, to provide full time collection services in the identified counties including the hours and days of operation in each county, if it will use Contract staff or its own staff, and any facility requirements it will need and how those will be provided.

Bidder Response: Bidder shall describe how they will comply with Section B.7 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.7 requirements.

8. Interstate requests for specimen draws must be accommodated 10 days after receipt of final specimen to assist with federally mandated timeframes. Compensation for interstate cooperation specimen collection services may be outside the scope of the Contract, depending upon the specific situation. Payment may or may not come from Michigan.

Bidder must provide a report covering the last two state fiscal years (10/1/16-9/30/18) of the average response time for interstate tests and cases involving county jails and state or federal prisons and jail facilities.

Bidder Response: Bidder shall describe how they will comply with Section B.8 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.8 requirements.

9. Specimen Collection Training Services - The Contractor must provide training materials and staff with the expertise to train the OCS designated child support establishment personnel or the child welfare caseworkers in specimen collection. The request for the training will be at the discretion of the OCS designated child support establishment personnel or the child welfare caseworker and held at a location arranged through the OCS designated child support establishment personnel or the child welfare caseworkers. The Contractor must have a process in place to ensure that skills of the personnel that have been trained to do self collection are maintained.

a) Bidder must provide examples of the sample collection training and educational materials it has provided to child support or child welfare caseworkers.

Bidder Response: Bidder shall describe how they will comply with Section B.9.a requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.9.a requirements.

b) Bidder must describe the expertise of the staff that will conduct the training, where it will be conducted, how often it will be conducted, and the medium (e.g. web-based training, conferences, in-house, etc.) used to provide the training.

Bidder Response: Bidder shall describe how they will comply with Section B.9.b requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.9.b requirements.

c) Bidder must provide a description of the process it will use to maintain the skills of the personnel that have been trained to do self-collection.

Bidder Response: Bidder shall describe how they will comply with Section B.9.c requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.9.c requirements.

10. Postage Paid Specimen Drawing Kits – For cases, not drawn by the Contractor, the Contractor must furnish, as directed by the designated child support paternity establishment personnel or child welfare caseworkers, free of charge, specimen testing kits with prepaid first-class postage. These kits must contain the necessary equipment for the collection of tissue samples, from the child, mother, and alleged father and other individual, as well as, specimen identification forms and labels for use by the laboratory, health department, or other agency that may collect specimen samples.

Bidder must provide a specimen kit with their proposal and describe the contents of the specimen kits.

Bidder Response: Bidder shall describe how they will comply with Section B.10 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.10 requirements.

11. Bidder must describe their complete self-collection procedure from the point of providing the kit to the person doing the self-collection through the receipt of the samples into the laboratory for testing.

Bidder Response: Bidder shall describe how they will comply with Section B.11 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.11 requirements.

12. Buccal Swabs/Blood Samples - Contractor must have the ability to perform Polymerase Chain Reaction (PCR) testing methods on DNA samples collected by either buccal swabs or blood draws and have the ability to perform Restriction Fragment Length Polymorphism testing when requested by the OCS designated child support paternity establishment personnel or the child welfare caseworkers, in conjunction with the Circuit Court.

Bidder must describe the specific process to be used to perform the tests and to meet the requirements of the current AABB standards.

Bidder Response: Bidder shall describe how they will comply with Section B.12 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.12 requirements.

13. Probability of Paternity or Exclusion - Contractor must utilize testing systems needed to reach a finding of non-paternity or, when the alleged father is not excluded, to calculate the Probability of Paternity, for each alleged father tested.

Bidder must describe the specific testing systems they will use to meet the probability requirements and the current AABB standards.

Bidder Response: Bidder shall describe how they will comply with Section B.13 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.13 requirements.

14. Probability of Paternity - Contractor must test alleged fathers who are not excluded to at least the 99.0 percent Probability of Paternity. If reaching this Michigan "rebuttable presumption" level requires testing beyond the routine battery of tests, the expense will be borne by the laboratory. Any additional testing at the request of the alleged father or the OCS designated child support establishment personnel OCS, CPS or Foster Care staff will be paid by the requestor. All additional testing requested by the OCS designated child support establishment personnel will require OCS approval.

Bidder must describe the specific testing systems it will use to meet the probability requirements and the current AABB standards.

Bidder Response: Bidder shall describe how they will comply with Section B.14 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.14 requirements.

15. Probability of Exclusion - Testing of genetic markers by the Contractor must include the use of multiple systems which will, on the average, result in a minimum cumulative probability of exclusion (CPE) of 99.00 percent or higher for inclusion cases.

Bidder must describe the specific testing systems it will use to meet the probability requirements and the current AABB standards.

Bidder Response: Bidder shall describe how they will comply with Section B.15 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.15 requirements.

16. Exclusion – In DNA systems the Contractor must obtain at least three exclusions to make a finding of non-paternity.

Bidder Response: Bidder shall describe how they will comply with Section B.16 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.16 requirements.

17. Repeat Tests - Repeat tests must be performed without charge. A procedure will be considered a repeat test if the specimen is damaged during testing or other laboratory error occurs necessitating a new sample for testing. Repeat testing in more than five percent of Contract cases in a month may be considered cause for corrective action, liquidated damages or default of the Contract. The Contractor must report all repeat tests monthly to either the MDHHS OCS or the CPS Program Office depending upon the case to which the repeat test is related.

Bidder must provide the number of repeat tests it was required to do including a summary explaining the reason(s) for the repeat tests during the last two state fiscal years (10/1/16 -9/30/18) and the corrective action that was taken.

Bidder Response: Bidder shall describe how they will comply with Section B.17 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.17 requirements.

18. Client Identification - Contractor must provide a photograph and a copy of the Client Authorization Form to the OCS designated child support paternity establishment personnel or the child welfare caseworker whenever specimens are collected. Individual photographs are required for all draws, including interstate cases.

Bidder must describe and provide examples of their identification process and how they ensure the identity of the persons tested. Bidder must provide an example of their Client Authorization Form.

Bidder Response: Bidder shall describe how they will comply with Section B.18 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.18 requirements.

19. Specimen Storage - Contractor must be able to store all specimens for a minimum of 10 years unless they have been excluded and are required to be destroyed pursuant to Michigan Statue, MCL722.716a.

a. Bidder must describe how long they are currently storing samples and their experience with the reuse of stored samples.

Bidder Response: Bidder shall describe how they will comply with Section B.19.a requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.19.a requirements.

b. Bidder must describe their storage facility including any environmental requirements needed for proper storage.

Bidder Response: Bidder shall describe how they will comply with Section B.19.b requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.19.b requirements.

20. Expungement – In accordance with the Michigan Statute, MCL722.716a, the Contractor must have the ability to destroy specimen and isolated genomic DNA, on excluded individuals. The data must be removed from all the Contractor’s computer and physical files. An authorizing individual must witness and sign off on these processes. This must be a routine procedure completed in 90 days. The Contractor must notify the excluded alleged father by certified return receipt when genetic material and records are destroyed, (last known address will be supplied by the OCS designated child support paternity establishment personnel or the child welfare caseworker). The Contracting laboratory must procure an annual independent audit verifying the laboratory’s compliance with required expungement procedure and the audit report must be supplied to the contract manager.

a. Bidder must describe their experience with the requirements of MCL722.716a.

Bidder Response: Bidder shall describe how they will comply with Section B.20.a requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.20.a requirements.

b. Bidder must describe their quality assurance process that will ensure that the requirements of MCL722.716a are met.

Bidder Response: Bidder shall describe how they will comply with Section B.20.b requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.20.b requirements.

21. Prepaid Requests – Services must be provided at the request of the designated child support paternity establishment personnel or the child welfare caseworker for all paternity cases regardless of the source of payment. Prices charged for services prepaid by the requesting child support paternity establishment personnel or the child welfare caseworker, or any other party to the paternity case, must not exceed those billed under the terms of the Contract.

Bidder must describe how they will track prepaid tests and how they will ensure that the prepaid is not double billed.

Bidder Response: Bidder shall describe how they will comply with Section B.21 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.21 requirements.

22. Expert Witness Testimony – The Contractor must make available expert witness testimony in court at the request of the OCS designated child support establishment personnel or the child welfare caseworker. The expert witness provided by the Contractor must be certified as an expert witness in all courts of the state of Michigan. Scheduling arrangements related to the provision of expert witness testimony by the Contractor are the responsibility of the requesting child support paternity establishment personnel or the child welfare caseworker. Contractor’s failure to provide this service at the court appointed time may be considered for corrective action, liquidated damages or default of the Contract. The number of requested engagements will vary and is not under the control of the State of Michigan. An expert witness engagement is defined as an appearance by one witness for not longer than one day per case. The Contractor must, upon request, provide an affidavit or signing of pleadings in support of Summary Disposition.

Bidder must provide three examples of their experience providing expert witness testimony including the nature of the testimony and who provided the testimony. If no expert witness testimony was provided during the period from 10/1/16 to 9/30/18, bidder must explain why none was provided.

Bidder Response: Bidder shall describe how they will comply with Section B.22 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.22 requirements.

23. Bidder must describe whether or not any of the persons who sign the lab reports have been qualified as an expert in PCR or RFLP testing in the State of Michigan and what courts have they been accepted by the court as an expert.

Bidder Response: Bidder shall describe how they will comply with Section B.23 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.23 requirements.

24. Report of Test Results – The Contractor must provide a report of test results to the requesting OCS designated child support paternity establishment personnel or the child welfare caseworker, in accordance with MCL 722.711 and MCL 722.716, and must contain the following information:

a. The court case number, if applicable, the laboratory case number or identification number and the Department of Human Services case number.

b. The mother’s name and race.

c. The child’s name.

d. The alleged father’s name and race.

e. The collection dates and identification numbers of the genetic testing material.

f. The cumulative paternity index.

g. The probability of paternity.

h. The conclusion as to whether the alleged father can or cannot be excluded as the biological father.

i. The name, address, and telephone number of the Contracting laboratory.

j. The name of the individual certifying the report.

In addition to the requirements of MCL722.711 the following information is to be provided:

a. A statement as to whether or not the alleged parent(s) can be excluded

b. If an opinion of non-parentage is rendered, the basis for the opinion must be provided.

c. If there is a failure to exclude, the report must include the following information:

1. The individual Parentage Index for each genetic system reported.

2. The type of system; when DNA, denote PCR or RFLP.

3. The combined paternity index.

4. The probability of parentage expressed as a percentage. The prior probability(ies) used to calculate the probability of paternity must be stated.

c. If the results are inconclusive or unusual, an explanation as to the nature of the problem must be given.

1. The laboratory must not render an opinion of non-parentage on the basis of a single indirect exclusion or on the basis of an exclusion at a single DNA locus.

2. Results inconsistent with parentage testing detected at a single DNA locus must be reported and must be incorporated appropriately into statistical calculations.

Bidder must provide an example of their test reports for both inclusion and exclusion. Test results that are found to be are inaccurate may be cause for corrective action, liquidated damages or default of the Contract.

Bidder Response: Bidder shall describe how they will comply with Section B.24 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.24 requirements.

25. Test reports must be submitted to the requestor through an electronic process with electronic signatures. The Contractor must provide hard copies of reports upon request.

Bidder must describe how they will submit the report of test results electronically.

Bidder Response: Bidder shall describe how they will comply with Section B.25 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.25 requirements.

26. Turnaround Time for Reports – The written report on the results of tissue tests and genetic analysis must be issued within 7 days or less after the receipt of the final specimen. An exception will be allowed for a "difficult case” which is defined as a case that may take longer to obtain results (i.e. possible recombination or mutation, testing two parties only, testing for extended family studies, testing first degree male relatives, or low Probability of Paternity cases). If stated turnaround time is not met in at least 95 percent of the cases in a month, payment on late cases will not be made to the laboratory unless authorized by the requesting OCS designated child support paternity establishment personnel or the child welfare caseworker. Repeated failure to meet this standard may be considered for corrective action, liquidated damages or default of the Contract. The final charge will be submitted after the genetic report is sent to the OCS designated child support paternity establishment personnel or the child welfare caseworker.

Bidder must provide a report covering the last two state fiscal years (10/1/16 - 9/30/18) for the number of reports issued in 10 days, 20 days, 30 days and longer than 30 days.

Bidder Response: Bidder shall describe how they will comply with Section B.26 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.26 requirements.

27. Training /Seminars – Upon request, the Contractor must conduct training seminars, at no cost to the state, for OCS designated child support paternity establishment personnel or the child welfare caseworkers and other IV-D staff concerned with genetic analysis in paternity actions. The purpose of the training is to advise the State of advances in the field of genetic testing as related to identification of paternity. Requests for training seminars occur approximately once a year. If the training is not located in the Contractor’s office space, the cost of the training room will be provided by the requesting agency.

Bidder must describe and provide copies of their current training programs and the related materials and describe the medium used to provide the training.

Bidder Response: Bidder shall describe how they will comply with Section B.27 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.27 requirements.

28. Procedures Manual – The Contractor must have and maintain a manual detailing all laboratory procedures and policies.

Bidder must provide a copy of their current procedures manual.

Bidder Response: Bidder shall describe how they will comply with Section B.28 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.28 requirements.

29. Web site Development and Maintenance – A secure and confidential Americans with Disabilities Act (ADA) compliant Web site must be developed and maintained by the Contractor. The provider must provide proof of the features that make the web site secure and confidential as well as allow for a security review of the site by MDHHS/OCS or Michigan Department of Technology, Management and Budget (MDTMB) designated security personnel. The Contractor must also provide proof of its compliance with the ADA. Each requestor of genetic testing services whether the OCS designated child support paternity establishment personnel or the child welfare caseworkers must be able to schedule appointments or access the following types of information: appointment dates, appearance information, collection dates, test results and progress of their cases via the web site. The operational date for the web site will be decided at a post award meeting and must be operational prior to the date that the Contractor begins to provide the services under the Contract. The Contractor must establish secured areas of the web site ensuring confidentiality of the information and security for the exclusive use of OCS designated child support paternity establishment personnel as well as child welfare caseworkers by:

a. Assigning password protected access for authorized users to view the genetic testing status and results.

b. Developing a user’s manual for the web site.

c. Providing contact information and instruction for users to obtain confidential login ids and passwords.

d. Providing contact information and instruction for users to request and schedule or reschedule specimen collection appointments.

e. Developing and posting business rules and operating practices for the web site.

Bidder must describe and provide an example of the features, including the security features, of their current proposed web site. Bidder must provide a copy of the users’ manual. The website must comply with all relevant DTMB IT standards and regulations relevant to the confidentiality and security of the information accessible via the website.

Bidder Response: Bidder shall describe how they will comply with Section B.29 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.29 requirements.

30. Method of Contact with Requester of Genetic Testing Services – In order to enable prompt communication with the laboratory, the Contractor must establish a toll-free number for the OCS designated child support paternity establishment personnel and child welfare caseworkers to access. The telephone must be answered by a live person during normal business hours – 8:00 a.m. to 5:00 p.m. EST (voice mail must be available if the call cannot be answered by a live person because of an unusual call volume or after normal business hours). All messages must be responded to by the end of the current business day or within the next business day. The person(s) receiving the toll-free number telephone calls must be able to respond to either the inquiries or put the caller in direct contact with other laboratory personnel who can respond. Contact to request the testing services must be made directly with the Contractor by the OCS designated child support paternity establishment personnel and child welfare caseworkers or their designated staff. All long distance telecommunication costs for these contacts will be borne by the Contractor.

a. Bidder must describe their experience with providing support through a toll-free number including statistics of the call volume and the standard response time, the number of calls answered and the number of calls dropped within the time period 10/1/16 to 9/30/18.

Bidder Response: Bidder shall describe how they will comply with Section B.30.a requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.30.a requirements.

b. Bidder must describe how they will ensure that the calls will be answered, how they will staff the toll-free number and who will answer the calls.

Bidder Response: Bidder shall describe how they will comply with Section B.30.b requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.30.b requirements.

31. Electronic Mail/Facsimile Machine (FAX) – Child welfare caseworkers may make a referral via a written referral form developed in conjunction with the Contractor. Contractor must have the ability to communicate with the OCS designated child support paternity establishment personnel and child welfare caseworkers via electronic mail or FAX. In order to enable prompt communication with the laboratory, the Contractor must establish an electronic mail or FAX for the OCS designated child support paternity establishment personnel and child welfare caseworkers to access. The person(s) receiving the electronic mail or FAX must be able to respond to either the inquiries or put the person in contact with other laboratory personnel who can respond. The Contractor must respond within 24 hours of receipt of the electronic mail or FAX. Contact to request the testing services must be made directly with the Contractor by the OCS designated child support paternity establishment personnel and child welfare caseworkers or their designated staff. All communication costs for these contacts will be borne by the Contractor.

a. Bidder must describe their experience with providing support through electronic mail or FAX including statistics of the volume and the standard response time during the time period 10/1/16 to 9/30/18.

Bidder Response: Bidder shall describe how they will comply with Section B.31.a requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.31.a requirements.

b. Bidder must describe how they will ensure that the electronic mail or FAX will be answered within 24 hours.

Bidder Response: Bidder shall describe how they will comply with Section B.31.b requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.31.b requirements.

c. Bidder must describe their process to ensure the confidentiality of electronic mail or FAX communications.

Bidder Response: Bidder shall describe how they will comply with Section B.31.c requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.31.c requirements.

32. Automated Testing Documentation – At the request of OCS, the Contractor must develop a file transfer process for use by MiCSES regarding pending or completed tests and reports. OCS will provide the file format requirements

Bidder must describe their experience with a file transfer process to a statewide or countywide system and provide a graphic representation of the process, examples of the information that was/is transferred and description of the system that receives the information.

Bidder Response: Bidder shall describe how they will comply with Section B.32 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.32 requirements.

33. AABB certification – The Contractor must maintain its certification as an AABB certified genetic (DNA) testing laboratory and must provide proof to the Contract Administrator at the same intervals in which AABB provides the certification.

Bidder must provide a copy of their current AABB certification and a copy of their most current AABB review.

Bidder Response: Bidder shall describe how they will comply with Section B.33 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.33 requirements.

34. Automated Invoice Documentation - The Contractor must invoice in a format/medium specified by OCS or the CPS Program Office, and also send a hard copy of the billing document. OCS may consider the Bidder’s current invoicing method/medium/format.

Bidder must provide an example of their current billing format/medium including how it is provided to the customer.

Bidder Response: Bidder shall describe how they will comply with Section B.34 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.34 requirements.

35. Bidder must describe how they will bill for each additional child in the original mother alleged father combination.

Bidder Response: Bidder shall describe how they will comply with Section B.35 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.35 requirements.

36. Bidder must describe how a mother, child, and alleged father will be billed when the alleged father is associated with a previously billed mother and child from another combination.

Bidder Response: Bidder shall describe how they will comply with Section B.36 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.36 requirements.

37. Bidder must describe how they will bill when an alleged father that has already been tested in another combination is associated with a new mother, child, and alleged father combination.

Bidder Response: Bidder shall describe how they will comply with Section B.37 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.37 requirements.

38. Bidder must describe how they will charge for motherless cases.

Bidder Response: Bidder shall describe how they will comply with Section B.38 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.38 requirements.

39. Bidder must describe when they will bill the samples for a mother, child, and alleged father combination that are all not collected at the same time (Contractor must explain when and how they will bill partials).

Bidder Response: Bidder shall describe how they will comply with Section B.39 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.39 requirements.

40. Bidder must provide a description of how they will comply with any medical waste or bio-hazard requirements.

Bidder Response: Bidder shall describe how they will comply with Section B.40 requirements. Bidder must provide business solutions and best practices for this section and how those business solutions will address Section B.40 requirements.

1. General Requirements

1.1. Transition

a. Contractor Transition Responsibilities:

If the State terminates the Contract, for convenience or cause, or if the Contract is otherwise dissolved, voided, rescinded, nullified, expires or rendered unenforceable, the Contractor agrees to comply with direction provided by the State to assist in the orderly transition of equipment, services, software, leases, etc. to the State or a third party designated by the State. If the Contract expires or terminates, the Contractor agrees to make all reasonable efforts to affect an orderly transition of services within a reasonable period of time that in no event will exceed 180 days. These efforts must include, but are not limited to, those listed in Section 1.1 Transition.

Bidder Response: Bidder must acknowledge acceptance to section 1.1.a.

b. Contractor Personnel Transition:

The Contractor must work with the State, or a specified third party, to develop a transition plan setting forth the specific tasks and schedule to be accomplished by the parties to affect an orderly transition. The Contractor must allow as many personnel as practicable to remain on the job to help the State, or a specified third party, maintain the continuity and consistency of the services required by the Contract. In addition, during or following the transition period, in the event the State requires the Services of the Contractor’s Subcontractors or vendors, as necessary to meet its needs, Contractor agrees to reasonably, and with good-faith, work with the State to use the Services of Contractor’s Subcontractors or vendors. Contractor must notify all of Contractor’s subcontractors of procedures to be followed during transition.

Bidder Response: Bidder must acknowledge acceptance to section 1.1.b.

c. Contractor Information Transition:

The Contractor agrees to provide reasonable detailed specifications for all Services/Deliverables needed by the State, or specified third party, to properly provide the Services/Deliverables required under the Contract. The Contractor must provide the State with asset management data generated from the inception of the Contract through the date on which the Contractor is terminated in a comma-delineated format unless otherwise requested by the State. The Contractor must deliver to the State any remaining owed reports and documentation still in Contractor’s possession subject to appropriate payment by the State.

Bidder Response: Bidder must acknowledge acceptance to section 1.1.c.

d. Contractor Software Transition:

The Contractor must reasonably assist the State in the acquisition of any Contractor software required to perform the Services/use the Deliverables under the Contract. This must include any documentation being used by the Contractor to perform the Services under the Contract. If the State transfers any software licenses to the Contractor, those licenses must, upon expiration of the Contract, transfer back to the State at their current revision level. Upon notification by the State, Contractor may be required to freeze all non-critical changes to Deliverables/Services.

Bidder Response: Bidder must acknowledge acceptance to section 1.1.d.

e. Transition Payments:

If the transition results from a termination for any reason, reimbursement must be governed by the termination provisions of the Contract. If the transition results from expiration, the Contractor will be reimbursed for all reasonable transition costs (i.e. costs incurred within the agreed period after contract expiration that result from transition operations) at the rates agreed upon by the State. The Contractor must prepare an accurate accounting from which the State and Contractor may reconcile all outstanding accounts.

Bidder Response: Bidder must acknowledge acceptance to section 1.1.e.

f. State Transition Responsibilities:

In the event that the Contract is terminated, dissolved, voided, rescinded, nullified, or otherwise rendered unenforceable, the State agrees to perform the following obligations, and any others upon which the State and the Contractor agree:

1. Reconciling all accounts between the State and the Contractor.

2. Completing any pending post-project reviews.

Bidder Response: Bidder must acknowledge acceptance to section 1.1.f.

2. Technical Specifications

a. Specific Standards and/or Certifications

NOTE: In addition to these IT standards the below are being called out for specific note and response.

Enterprise IT Policies, Standards and Procedures All Hosted Services provided by the Contractor must comply with all applicable State IT policies and standards listed at:

https://www.michigan.gov/dtmb/0,5552,7-358-82547_9347---,00.html (IT policies are in Section 1300).

Bidder Response: Bidder must acknowledge acceptance to section 2.a.

b. Look and Feel Standard All Hosted Services provided by the Contractor must adhere to the Look and Feel Standards: www.michigan.gov/somlookandfeelstandards.

Bidder Response: Bidder must acknowledge acceptance to section 2.b.

c. ADA Compliance The State is required to comply with the Americans with Disabilities Act of 1990 (ADA), and has adopted a formal policy regarding accessibility requirements for websites and software applications. The State is requiring that Bidder’s proposed Solution, where relevant, to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. Bidder may consider, where relevant, the W3C’s Guidance on Applying WCAG 2.0 to Non-Web Information and Communications Technologies (WCAG2ICT) for non-web software and content. The State may require that Bidder complete a Voluntary Product Accessibility Template for WCAG 2.0 (WCAG 2.0 VPAT) or other comparable document for the proposed Solution. http://www.michigan.gov/documents/dmb/1650.00_209567_7.pdf?20151026134621

Bidder Response: Bidder must acknowledge acceptance to section 2.c.

d. Federation/Single Sign-on (SSO) Hosted Services must be capable of supporting the State standard federated single sign on with multi-factor authentication using SAML or comparable mechanisms.

1. Ensure that complex passwords are utilized, consisting of the following:

i. Contain both upper- and lower-case characters

ii. Have digits and punctuation characters as well as letters

iii. Are at least eight alphanumeric characters in length

2. Utilize password expiration (Change user level passwords at least every sixty days)

Bidder Response: Bidder must acknowledge acceptance to section 2.d.

e. End-User Operating Environment Below is the initial end user operating environment that must be supported by the Contractor. Contractor must keep pace with changes in standard operating environments (e.g. operating system upgrades, web browser upgrades, mobile OS upgrades).

The Hosted Services must not use any specialized or proprietary hardware, devices and/or computers. The Services will not use any plugins and will not require Java, Flash, or Silverlight.

1. Web Browsers Hosted Services must run under commonly used web browsers. At a minimum, the software must support Internet Explorer v9+, Chrome v36+, Firefox v31+, Safari v5.1+, and Edge 20.1+ under the Windows and iOS operating Solutions.

2. Mobile Hosted Services must utilize responsive design practices to ensure the application is accessible via a mobile device. Solution must support iOS, Android and Windows Mobile platforms for mobile devices (e.g. cellular phones and tablets). All features must be able to perform via mobile devices.

Bidder Response: Bidder must acknowledge acceptance to section 2.e.

f. Security Due to the Hosted Solution storing sensitive data, the Contractor and its Hosted Services must comply with the following Data Security Requirements:

1. Remain compliant with the NIST Special Publication 800.53 (most recent version) MOD controls. On a quarterly basis, the Contractor will review the NIST Special Publication 800.53 (most recent version) MOD for any updates or changes and implement those that apply to the Solution.

2. Be encrypted at rest and in-flight using AES 256 bit or higher encryption, including database backups.