26-001_CalVCB_2026_RFI_Modernization_Solution_Attachment_1.docx

California Victim Compensation Board

RFI 26-001

Attachment 1

ATTACHMENT 1

RFI RESPONSE WORKSHEET

INSTRUCTIONS: To respond to RFI 26-001, please include this RFI Response Worksheet and submit a completed response package as instructed in the RFI:

RFI responses must be submitted to the RFI Contact: ITAcquisitions@victims.ca.gov.

Your responses are needed to assist CalVCB in fully understanding the breadth of alternatives available to complete the modernization effort. Please provide detailed and specific responses to each question, with your total submission being no more than 10 pages, single spaced in 12-point font, with one-inch margins.

PART I: Company Information and Experience Company Name

Mailing Address

City, State, Zip

Website

Contact Person Name

Email

Phone

Title

By signing below, I certify the information in the response is true and accurate to the best of my knowledge at the time of the submittal.

Signature:

Date:

1. Provide a background about your company including its size and when it started.

2. Provide technical details about your solution including whether it is home grown or based on another organization’s platform.

3. Do you have experience implementing your solution with other government agencies? Please share the names of the state departments and what applications were implemented.

PART II: Solution

1. Describe your proposed solution. Please highlight in your solution the specific areas where, after reviewing the background and challenges, you believe your proposed approach can automate existing work or streamline current workflows.

2. Describe the product(s) and associated modules that will be included in your proposed solution.

3. Describe the scalability and flexibility of the proposed solution for meeting future information security, accessibility, maintenance, and platform changes and compliance requirements and standards.

4. Describe if the solution (product, process, or service) is off-the-shelf or requires configuration or customization to address the challenge statement.

PART III - Integration (Inputs and Outputs)

1. Describe the input/output capabilities of your proposed solution.

PART IV: Approach Project methodology and high-level timeline.

a. What is your overall approach to providing a solution?

b. What is a typical timeline for solution implementation? Please provide examples of implementations within the last 5 years.

c. What is your approach to understanding our business and creating a solution that meets our current needs and can easily adapt to our future needs?

d. What is your approach to User Acceptance testing?

Data migration

a. How will existing data be validated prior to migration?

b. What is your approach to data migration and what tools do you use?

c. Is data migration part of the cost or is it extra?

Updates and enhancements

a. How does your solution define system/platform upgrades?

b. What is the process for system/platform upgrades?

c. How often are upgrades made available?

d. How does your solution define enhancements?

e. What is the process for enhancement?

f. Do you have an enhancement schedule? If so, what is it?

g. How does your solution define configuration changes?

h. What is the process for configuration changes?

For each item described below, please indicate which category it applies to by placing an X or check mark in the appropriate column.

New benefit type (service category) with multiple subtypes (service codes)

Increase the benefit limit for relocation expenses on a prospective basis

Implement the workflow for a new claims-adjacent program

Establishment of new data sets

Establishment or changes in role functions

Bulk data exchange

Direct data exchange

Global changes to the header in all letter templates

Add a new provider type with unique data elements not previously collected

Technical Support

a. Provide your approach for IT technical support services?

b. Provide your approach for functional support?

Security

a. Does the solution meet information technology and security standards as indicated in Attachment 2, Links to IT and Security Guidelines and Standards?

PART V – Costing Model

1. Please describe the estimated costing model and budgetary range of your proposed solution, including the implementation, product, maintenance, support, and training. Any sizing assumptions/constraints that affect the cost range/pricing model should be referenced.

PART VI - Evaluation

1. CalVCB wishes to thank you for your participation in the RFI process by providing us with your Response. If you have recommendations concerning this effort which have not been addressed by questions in this attachment or any additional requirements you think CalVCB should list that are not currently stated, please provide them below.