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ANNEX B
FAR 12.602
PROPOSAL EVALUATION FACTORS
Contractor’s technical offer will be assessed based on the RFQ PWS/SOW identified technical requirements. The following will be applied for determination of acceptability:
Contractor: _________________________________
| 1 |
| Provide on-line and telephone technical, assistance, operation and maintenance support: 24/7 |
| 2 |
| On-site repair services |
| 3 |
| Update software patches for maintenance support |
| 4 |
| Provide certified and experienced Callegra technicians |
| 5 |
| Response time will be within one hour of trouble call |
| 6 |
| Will Support 96 ports/ 2,400 users that exists on Callegra Voice Mail system. |
| 7 |
| Conform and be compliant with Interanl Telecommunications Union (ITU) and American National Standards Institute (ANSI) Standards |
| 8 |
| Trouble management coordinator shall provide progress reports to the customer throughout problem resolution efforts. |
| 9 |
| Shall describe in writing their trouble reporting and escalation procedures including telephone numbers to be used in reporting issues 24/7 and a single point of contract to serve as the trouble management coordinator. |
| 10 |
| Tier Level Support: Tier II and III |
| 11 |
| Confirm and define ability for invoice submissions in Wide Area Workflow (WAWF) to be submitted with attachments that identify details of charges. |
Requestor shall identify the factors on their PWS/SOW that will be used to evaluate technical acceptability of offers. Lines can be added or removed. All items identified shall be clearly stated on the PWS/SOW and be specific to the requirement, not a want but a bona-fide need for the services required.
