25_301 Exhibit 1 _ Questionaire.docx

EXHIBIT 1

SCOPE OF SERVICES - QUESTIONNAIRE

Required to be submitted with your proposal

Supply approximately 221 new digital copiers to multiple departments throughout Augusta for the purposes of providing copier management service to include all consumable supplies.

Provide a detailed program to include five volume range tiers of copiers as outlined in the general requirements listed with RFP #25-

301. The fees will be based on the set tier fee for the equipment least and variable service and maintenance charges to include networked and non-networked copiers. Cost per copy is to be invoiced in arrears on a monthly basis on actual production multiplied by the contracted servicer and supply cost- per impression (CPI) rate as set forth in the Cost Proposal Worksheet

Networked copiers will have the capability to copy, fax, full color scan, and print from one or more desktop computers to the designated copier.

Provide periodic preventive and normal repair service during regular business hours of 8:30 a.m. – 5:00 p.m. Monday through Friday. Maintenance should include, but not be limited to travel, cleaning, oiling, adjusting and replacing all components necessary. All preventative, normal repair and priority repair calls are to be included in the cost-per-copy price.

Provide all repair service within four (4) hours of notification of equipment malfunction or failure. If a copier cannot be repaired within four (4) hours, vendor must provide back-up equipment that meets or exceeds the specifications of that volume range tiered copier. Backup equipment must be provided within one (1) full business day. Unless IT IS AN

EMERGENCY, RESPONSE TIME MUST BE ADJUSTED.

speed duplicators) and supplies.

RFP #25-301 Copier Leaser Services RFP Due: Wednesday, November 12, 2025 @ 11:00 a.m.

user.

cost-per-copy price.

Provide operator training services, consulting services and management reporting for Augusta, Georgia Board of Commissioners when requested.

Provide NEW equipment only. Remanufactured equipment WILL NOT be accepted. At all times throughout the contract the Vendor shall exclusively utilize the manufacturers officially approved and branded original equipment, parts, supplies and consumables in all devices installed.

Produce a monthly volume invoice detailing each individual Department’s monthly usage in arrears, as well as a summary of year-to- date activities for each machine. Copier counts will be provided to vendor by staff to vendor on a monthly basis in electronic format (i.e. email). The invoice/unit is to include the number of monthly copies/prints included in the price.

control.

Provide machines capable of reproducing general office correspondence and reports with readable copy quality from solids, architectural patterns, graduated tones, lines and grids, standard black graphite #2 and red pencils, blue ink, carbon and carbonless copies, and originals on colored paper, invoices, shipping documents, etc.

Provide machines capable of making copies on 20 lb. plain paper adhesive labels manufactured for reproduction, and transparency materials without feed problems.

Provide a minimum of one (1) dedicated technical representative to service copiers for the Augusta, Georgia Board of Commissioners, technical support includes service personnel, management liaison and pre-installation technical support.

delivery personnel in sufficient number to service and support the requirements of this Request for Proposal.

Be responsible for all equipment movement to each office of the Augusta, Georgia Board of Commissioners, including any insurance on hardware transport, and for planning and coordinating any change to existing facilities at any of the Augusta Offices.

(INCLUDING WIRING) and delivery schedules for all equipment.

replacement of equipment from current Vendor.

Provide all required hardware and software needed to make each copier capable of being networked. All software must be capable of Augusta’s current system.

Coordinate all installation of hardware and/or software with Augusta, Georgia Board of Commissioner’s Information Technology Department in advance of any installatio5n.

25-301.

RFP.

provide a transmittal confirmation page.

Memory cards on all copiers must be sufficient to complete attempted assignments without having to separate the job into pieces.

request for any copier that does not meet the minimum requirements.

(4) additional one year terms?

equipment upon request?

equipment upon request?

scan to electronic document management system, scan to network-fax service, scan to folder and scan to desktop.

Print and scan drivers/controllers – Augusta end users do not have administrative rights and cannot load print and scan drivers or controllers on their devices. The offer must submit a plan on how print/scan drivers will be deployed with minimal IT staff resources

recycled paper.

Cyber Security – Protecting Augusta’s information and data assets and the system that collect, process and maintain this tata is of critical importance. Offer must implement and manage the security of system, products and services includes control baseline or safeguards to offset possible threats. - AU

36-month time frame at a monthly cost.