24R5008 - Custodial Services - Fort Devens_ MA - PWS.pdf

Performance Work Statement (PWS)

For

CUSTODIAL SERVICES

Devens Reserve Forces Training Area

December 2023 i

Table of Contents

Introduction

1.1 Background

1.2 Objectives

1.3 Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

2.0 Requirements

2.1 Description of Services

2.1.1 Non-Personal Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 COR/ACOR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.1.13 Specific Cleaning Requirements

2.2 Work Management

2.3 As-Builts and Geospatial Information System (GIS)

2.4 Historic Property or Archaeological Site

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Training

ii

2.5.3 Safety

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans. N/A

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support

3.0 Performance Requirements and Standards

3.1 High Level Objectives (HLO)

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)

3.2 Transition

3.3 System for Award Management (SAM)

3.3.1 Reporting Labor Hours

4.0 Performance Requirements Summary (PRS) Matrix

4.1 Quality Assurance

4.2 Quality Control Plan (QCP)

5.0 Common Levels of Service (CLS)

6.0 Deliverables

7.0 Related Documents

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.2 Applicable Directives, Publications

7.3 Technical Exhibit (TE)

7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.4.1 Utilities

7.4.2 Property

7.5 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)

7.5.1 Contractor Furnished Material and Responsibilities

7.5.2 Contractor Furnished Items

7.5.3 Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD): DOL Wage determination DTG 3/28/2017 WD 05-2263(Rev 22)

Introduction. This is a non-personal services contract to provide custodial services for the facilities listed in TEs 02, 03, and 05 at Devens Reserve Forces Training Area, Devens MA 01434. The Government will not exercise any supervision or control over the contract service providers. Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. Specific facilities receiving Custodial Services under this contract may be changed as facilities are built, use of facilities changes, and facilities are taken out of service.

1.1 Background. The Devens Reserve Forces Training Area (DRFTA) is located in Devens, Massachusetts. The work and frequency are defined in the Work Capability Levels table located in paragraph 3.0 and the applicable CLINs. The work includes, but are not limited to, the following: cleaning restrooms and kitchens; removing trash and emptying recycle bins; cleaning windows and food service areas; vacuuming and spot cleaning carpet, sweeping and mopping floors, and buffing; dusting and scrubbing walls;

cleaning upholstered furniture; and other associated work as directed by the Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative

(ACOR).

1.2 Objectives. The objective is to support mission accomplishment by providing a clean healthy environment for occupants, users, and visitors to facilities identified to receive custodial services under this contract. To meet this goal close coordination is required between the Contractor and Contracting Officer’s representative to efficiently provide Custodial Services while minimizing disruptions to operations within the facilities and meeting security requirements. The Contractor shall accomplish all cleaning tasks to the standards in this contract and in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance and in accordance with (IAW) the Work Capability Levels table, located in paragraph 3.0, The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill custodial services emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. N/A

1.4 Facility Access. N/A

1.5 Traffic Flow. N/A

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. N/A

1.8 Dust Suppression. N/A

2.0 Requirements.

2.1 Description of Services.

2.1.1 Non-Personal Services. The Government and the Contractor understand and agree that the services to be delivered are non-personal services, and both parties recognize and agree that no employer-employee relationships exist between the Government and the Contractor and/or between the Government and the Contractors employees. Contactor personnel performing under this contract shall not be placed in a position where they are employed by a Federal Officer or are under the supervision, direction, or evaluation of a Federal Officer, military or civilian. The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances will the Government assign tasks to, or prepare work schedules for, contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against actions that are of the nature of personal services or give the perception of personal services. If particular actions constitute or are perceived by the contractor to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) or Administrative Contracting Officer (ACO) immediately.

2.1.2 General Information.

2.1.2.1 Period of Performance (PoP). The PoP consists of:

A one (1) month Transition Period A 12-month Base Period A one (1) 12-month Option Period

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibit (TE) 2. Technical Exhibit 2 identifies (based on type use) which buildings/areas belong to each Service Support Program (SSP), the square footage of the buildings/areas, any special security considerations, and any constraints as to when during the day or week scheduled service can be performed to the building/area and schedules for tasks performed less frequently than monthly. Technical Exhibits 3A and 3B identify tasks and frequencies for each of three potential Performance Levels (Red, Amber, and Green) for that SSP.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0800 – 1630 hours, Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall routinely conduct business during regular hours. Work may be performed outside of normal hours when approved by the COR. The Government reserves the right to assign specific cleaning hours for certain buildings due to security and military missions. Any changes in cleaning hours will be effective three (3) working days after Contractor notification. Due to mission changes, the Government reserves the right to change the status and building numbers of secure buildings.

2.1.3.2.1 The Contractor shall provide the COR a schedule, no later than 10 workdays prior to commencing work, showing tasks to be performed by building and identifying a four (4) hour time window within which service is to be provided. The COR will provide the Contractor with requirements to make changes to the schedule as they occur.

2.1.3.2.2 The Contractor shall notify the COR of any delay in completing service to any building.

2.1.3.3 Contractor’s personnel shall be allowed access to building under contract to perform scheduled custodial service or project work subject to the limitations in this contract.

2.1.3.3.1 Access and Condition Report: The Contractor shall provide a report to the COR showing date and time for any rooms/ buildings/facilities that were locked preventing the Contractor access. If applicable, the report shall include date and time entering and exiting of all buildings receiving service and any problems, i.e. raveling carpet, burns, faucet drips etc. The report shall be submitted to the COR twice daily, not later than close of business for same day’s afternoon and evening services, and not later than 12:00 PM for same day morning services. The Contractor shall submit this report as directed by this specification.

2.1.3.4 Contractor’s personnel shall not be permitted access to buildings on non-cleaning days or during hours when no work is scheduled, except when prior arrangements have been made between the COR and Project Manager.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day

Independence Day

When one of the above designated Federal Holidays falls on a Sunday, the following Monday will be observed as a Federal Holiday. When a holiday falls on a Saturday, the proceeding Friday will be observed as a Federal Holiday. If a holiday falls on a scheduled Contractor workday, the following proceeding workday will be used to schedule the work to be accomplished.

2.1.4.1 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.4.2 Inclement Weather Delay. N/A

2.1.4.3 Unforeseen Buildings Closures: When an unforeseen building closure occurs on a regularly scheduled day of work (i.e. severe weather, training holiday, day of mourning, etc.). The Contractor shall reschedule the service on any day satisfactory to the customer and minimizes impact on the Contractor’s normal work schedule.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. Police and fire protection is provided by the Government.

For Emergency Services call 911.

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel. To the extent possible, the Government will provide, on an emergency basis, medical services for injuries while an employee is performing under this contract. Such emergency medical care will be limited to those services necessary to prevent undue suffering or loss of life and will be provided only during the period of emergency. In such circumstances, action shall be taken to transfer employees of the Contractor to a civilian health care provider as soon as the emergency period ends. The Contractor shall reimburse the Government for emergency medical services provided upon receipt of an invoice.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program/Project Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this

PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for

Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.)

Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements;

monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.9.1 The Procurement Integrated Enterprise Environment (PIEE) Tool (https://piee.eb.mil/xhtml/unauth/home/login.xhtml) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

2.1.10 Subcontract Management. N/A

2.1.11 Contractor Employees.

2.1.11.1 Personnel.

2.1.11.1.1 Project/Program Manager: The Contractor shall provide a Project/Program Manager who is overall responsible for the performance of the work.

The Project/Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The Project/Program Manager shall be fully qualified in the management and coordination of a custodial contract. The name of the Project/Program Manager, and alternates who shall act for the contractor when the manager is absent, shall be provided in writing by the Contractor to the KO prior to the commencement of work. The Program/Project Manager shall be available between 0700 – 1600, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

The Contractor shall provide phone numbers for normal duty hours and after-hours to the KO and the COR for the Project Manager and alternate(s). The Contractor shall comply with Government personal identity verification procedures implemented in Homeland Security Presidential Directive (HSPD) – 12, Office of Management and Budget (OMB) Guidance M-05-24, and Federal Information Processing Standards Publication (FISP PUB) number 201. The Project/Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 Certain administrative personnel will require a Common Access Card (CAC) to access Government systems. CAC permits installation access to all contract employees. These persons shall have at a minimum, a favorable National Agency Check (NAC).

2.1.11.1.3 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. All Contractor personnel shall be able to understand, speak, read, and write in the English language.

The Contractor shall provide a roster of personnel expected to perform services under this contract to the COR, no later than 10 workdays prior to commencing work. This personnel roster shall include the employee’s full name and position to be held. The Contractor shall update this roster within 10 calendar days if personnel changes occur during the duration of the contract.

2.1.11.1.3.1 The Contractor shall provide the COR lists of personnel assigned to provide custodial services in special security buildings/areas (identified in TEs 2A, B, & C and 5) prior to commencing work under this contract. This personnel roster shall include the employee’s full name and position held. The Contractor shall update and provide the COR this roster whenever personnel changes occur during the duration of the contract. If required, the Government will provide a National Agency Check (NAC) for these personnel.

2.1.11.1.4 Qualification Standards. The Contractor shall ensure that employees are properly trained, skilled, and qualified employees to satisfactorily perform the services required by the contract. The Contractor shall provide objective evidence of key personnel qualifications and years of experience to the KO for review and acceptance.

All employees assigned by the Contractor to perform work under this contract shall be physically able to do the assigned work.

2.1.11.1.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure each employee has a clearly readable picture identification badge. The badge shall be made of a durable material or plastic, and shall include, as a minimum, the employee’s name and current/recent picture, badge number, and Contractor’s name. ID badges shall be consecutively numbered and made accountable by the Contractor. The Contractor shall ensure that contract personnel wear the badge in plain view at all times when performing work under this contract. The Contractor shall provide a list of badge numbers to the Contracting Officer and COR at the post award meeting and shall update list as changes occur. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. Contractor’s personnel shall remain fully clothed at all times while performing under this contract.

This includes shirts with sleeves (short or long), long pants, and shoes. At all times during contract performance contractor personnel shall wear as outer wear a shirt or vest with the company logo and name. Offensive pictures, sayings, tank tops, tee shirts and spandex or similar fabric worn as outerwear are strictly prohibited. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. Contractor personnel’s conduct shall not reflect discredit upon the Garrison or the Department of the Army. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The removal from the job site of such a person shall not relieve the Contractor of the requirement to provide sufficient personnel to perform adequate and timely service. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation. The Government has the right to remove any contractor employee form the installation and to deny access to the installation by any contractor employee who poses a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation or its population.

2.1.11.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.11.1.8 Organizational Conflict of Interest (OCI). The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest nor shall the contractor employ any person who is an employee of the Department of the Army, either military or civilian, unless such person seeks and receives approval in accordance with the Joint Ethics Regulation. In addition, the contractor shall not employ any person who is an employee of the Department of the Army if such employment would be contrary to DA policies.

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within 30 days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.1.13 Specific Cleaning Requirements

2.1.13.1 Facility Cleanings. The Contractor shall clean accessible floor surfaces.

Chairs, trash receptacles, or other easily moveable items shall be tilted or moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position. Hallways, entrances, and doorways shall not be obstructed with cleaning and/or storage of equipment and materials. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

2.1.13.2 Hard Floors. (Vinyl, Ceramic, Wood, Concrete, etc., including but not limited entrances, vestibules, lobbies, stairways, landings and risers). The Contractor shall accomplish cleaning by the most appropriate method (vacuum, sweep, wet mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. Chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required. After cleaning floor surfaces, to include grout, the Contractor shall ensure hard floors have a uniform, clean, glossy appearance, free from dirt, debris, dust, without streaks, swirl or scuff marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, furniture, trash receptacles, etc. shall also be free of dust and debris.

2.1.13.2.1 Spray and Buff. The Contractor shall spray and buff all floors receiving floor maintenance.

2.1.13.2.2 Stripping/Finishing. The Contractor shall strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance free of scuff marks, heel marks, wax build-up, dirty water swirls from the use of dirty cloth mop heads, discolorations, excessive sand, lint, and other stains. The Contractor shall ensure the DPW approved wax is non-skid as directed by the COR/ACOR. The Contractor shall move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items and return them to their original location when appropriate. The Contractor shall remove all stripping solution, sealant, and waxy residue from floor drains, baseboards, furniture, trash receptacles, chairs, and other similar items immediately upon completion of service.

2.1.13.3 Carpeted Floors. The Contractor shall ensure the carpets are maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The Contractor shall move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall vacuum carpeted floors and rugs with an industrial-type vacuum cleaner that has been certified with a GOLD rating by the Carpet and Rug Institute (http://www.carpet-rug.org). All tears, burns, and raveling shall be brought to the attention of the COR and annotated on the lock-out report.

2.1.13.3.1 Removable (Area and Throw) Rugs. The Contractor shall ensure area and throw rugs receive the same service as annotated above.

2.1.13.3.2 Carpet Cleaning and Shampooing. The Contractor shall clean carpets in accordance with standard commercial practices that have been approved by DPW. A heavy-duty spot remover may be required in heavily soiled areas. Stains which are not easily removed by the normal cleaning process shall be treated using an alternate method approved by the COR. The Contractor shall move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. After shampooing, the carpeted area will be uniform in appearance and free of stains, soil, and discoloration or visible spots. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items.

2.1.13.3.3 Spot Cleaning Floors and Carpets. The Contractor shall spot clean floor surfaces to remove spots two (2) square feet or less. Areas that are embedded to the point of non-removal and have been treated during two (2) consecutive cleanings and resists removal shall be annotated to the COR/ACOR for resolution.

2.1.13.4 Floor (Walk-Off) Mats. The Contractor shall vacuum and clean interior floor mats. Floor mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location. Area and throw rugs shall receive the same service.

2.1.13.5 Stairways/Elevators/Handicap Lifts. The Contractor shall clean and/or polish all floor surfaces IAW the non-carpeted and carpeted requirements as appropriate. All stair guards, handrails, wall caps, baseboards, elevator interior walls, guardrails, push plates, elevator buttons, and other such fixtures shall be free from grease and grime to present a neat, clean, and shining appearance. Bottom floor track guide and door tracks are included in this service. Clean all interior and exterior entry glass and mirrors and adjacent trim. Contractor shall clean and polish all decorative metal surfaces.

Examples of decorative metal surfaces include, but are not limited to, kick plates, railings, and push plates. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

2.1.13.6 Trash Collection and Removal. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets and trash receptacles). All trash, regardless of size, quantity, or location shall be removed and deposited at the nearest outside collection point. Bulk trash shall be removed in conjunction with the general cleaning point. All trash shall be removed through the use of the freight elevator. Boxes, cans, and papers placed near a trash receptacle and marked "TRASH" shall be removed. The contractor shall pick up any trash that may fall onto the facility or grounds during the removal of such collected trash. Any seriously soiled or torn plastic trash receptacle liners in such receptacles shall be replaced. Washing of Trash Receptacles/Containers: The exterior of waste containers and receptacles shall be damp wiped with a neutral detergent to remove evident soil. Wet spills on the interior of the container shall be removed. Containers in restrooms shall be cleaned with germicidal detergent in lieu of neutral detergent.

2.1.13.6.1 Recycle Collection and Removal. The Contractor shall collect, pickup, and dispose of all recycle paper from the appropriate recycle bins located at each office.

The Contractor shall dispose of the collected paper to the nearest recycle dumpster located outside at each building.

2.1.13.7 Restrooms/Toilet Areas/Locker Rooms.

2.1.13.7.1 Clean and Disinfect. All surfaces of mirrors, sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean or odorless scent. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within seventy-two (72) inches of the floor) shall be clean. Walls and grout shall be free of all firm, spots, and detergent buildup. All floor surfaces shall be maintained IAW original equipment manufacturer instructions and commercial practices.

2.1.13.7.2 The Contractor shall ensure restrooms are stocked sufficiently with supplies including toilet tissue, paper towels, and hand soap. The Contractor shall store supplies in designated areas. The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification and without additional cost to the Government. The Contractor shall only purchase and furnish items approved by the COR/ACOR prior to use.

2.1.13.7.2.1 Resupplying Dispensers. The Contractor shall resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, and sanitary napkin dispensers.

2.1.13.7.3 Trash Removal. Trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The Contractor shall replace soiled, worn, or torn plastic trash can liners. The collection of recycled refuse (paper, plastic, glass, etc.) shall be IAW local policies, laws, and regulations.

2.1.13.7.4 Contractor Log. The Contractor shall keep a detailed log of work accomplished in each restroom receiving custodial work. The log shall include relevant custodial practices and the dates of the service after completed. The Contractor shall submit this log to the COR/ACOR along with the completed project work list not later than the15th day of each month.

2.1.13.8 Drinking Fountains. The Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. The Contractor shall clean and disinfect with approved disinfectant all porcelain, polished metal surfaces (including the orifices and drain), and exterior surfaces of fountains as well as exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil. The Contractor shall not use abrasives or toilet bowl cleaners to clean drinking fountains.

2.1.13.9 Dusting. Regular dusting includes surfaces within six (6) feet of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately six (6) feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, windowsills, handrails, pictures, clocks, window blinds, ceiling fans, etc.

2.1.13.9.1 Light Dusting, Low (under six (6) feet). The Contractor shall dust all furniture, equipment, Venetian blinds, and all horizontal surfaces from the floor level to a minimum height of approximately six (6) feet above the top of the floor surface. The Contractor shall not move personal items.

2.1.13.9.2 Heavy Dusting, Low (over six (6) feet). The Contractor shall dust using a dust removing agent. The Contractor shall dust all visible surfaces to include cabinets, millwork, tops of low walls, window frames, drapes, and equipment to include vending machines and other materials.

2.1.13.9.3 High Dusting. Dust all surfaces higher than six (6) feet above the top of the floor surface. This includes walls, ceilings, air conditioning grilles, and supplies, conduits, and pipes, ledges, light fixtures, and similar items. All woodwork, shelves, bulletin boards, railings, ledges, doors and door louvers, door frames, and similar items as to not spreading dust to other surfaces.

2.1.13.10 Interior Glass. The Contractor shall clean exposed interior glass surfaces including windows and mirrors. Lucite, plastic or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation. The Contractor shall clean trophy and display cases, directory boards, and other interior glass.

2.1.13.11 Ventilation Supply and Return Diffusers, Lighting Fixtures (clean and dust): The Contractor shall clean/scrub and dust all, including ceiling mounted, HVAC diffusers, grilles, supplies, and returns, and all light fixtures, and similar items. All HVAC diffusers, grilles, supplies, and returns, and all light fixtures shall be free of dust, lint, litter, streaks, dirt, and dry soil.

2.1.13.12 Dryer Duct Cleaning: Ducts free of dust, dirt, and lint.

2.1.13.13 Washers/Dryers: Clean to maintain machines in a serviceable condition.

2.2 Work Management. N/A

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.4 Historic Property or Archaeological Site. N/A

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. This installation is a closed post with access restrictions. All vehicles and personnel are subject to search and seizure of contraband and/or unauthorized Government property.

Contractor vehicles (Contractor-owned and personal), Contractor personnel, and their personal property shall be subject to inspections and searches upon entering or leaving the Installation as authorized in AR 190-5, Motor Vehicle Traffic Supervision. The Contractor may be subject to installation closure exercises that may have an impact on performance. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures.

The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.5.1.5 Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use. The Contractor shall establish and maintain a physical security checklist or log (e.g., Standard Form (SF) 701, Activity Security Checklist), for those buildings that the Contractor has been issued a key and/or where the Contractor has access to lock combinations. The checklist shall include, at a minimum, the date of service, building number, departure time, utilities checked (lights and water turned off), windows and doors secured, janitor’s closet secured, name(s) of personnel left in building after cleaning, and key inventory performed for Government-furnished keys. The checklist shall be provided to the COR for approval not later than the post award meeting. The Contractor shall deliver the completed checklist to the COR not later than 0800 the following workday after services have been performed. The Contractor shall secure Government facilities, equipment, and materials at the close of each work period.

2.5.1.6 Key Control. The Contractor shall develop procedures covering key control that shall be included in the quality control plan. The Contractor shall perform physical inventory of all Government issued keys and submit a complete report to the COR as outlined in the Contractor key control plan. The key control plan shall be submitted for approval to the KO and COR within 10 days prior to contract award date. The COR will provide a key control form with buildings to the Contractor at the post award conference.

Following contract award the contractor will inventory and sign for the keys.

2.5.1.6.1 The Contractor shall establish and implement methods of ensuring that no keys issued to the Contractor by the Government are lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. Exterior personnel entrance door keys will be issued by the COR and signed for by the Project Manager and /or alternate. Interior door keys (i.e. offices, janitor closets etc.) will be issued by the building monitor and signed for by the Project manager and/or alternate. Keys issued to the contractor shall be individually tagged by the contractor for each building and maintained in a secure location.

2.5.1.6.2 The Contractor shall immediately report the occurrences of a lost key to the COR. The Contractor’s failure to report lost keys to the COR shall result in Contractor liability for lost or stolen property during the period that the Contractor failed to notify the

COR.

2.5.1.6.3 In the event keys, other than master keys are lost, the Contractor will be required, upon direction of the COR, to re-key or replace the affected lock or locks;

however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the Contractor’s monthly payment due.

2.5.1.6.4 The Contractor shall prohibit the use of keys issued by the Government to any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by the Contractor’s employees to permit entrance of persons other than Contractor’s employees engaged in the performance of assigned work in those areas.

2.5.1.6.5 Lock Combinations. The Contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. These procedures shall be included in the Contractor’s Key Control Plan.

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within 30 calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT 30 calendar days after contract award.

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within 10 days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards (http://www.osha.gov/) and all pertinent provisions of the publication 29 CFR 1910, EM 385-1-1 (http://www.usace.army.mil/inet/usace-docs/eng-manuals/em385-1-1/toc.htm) Safety and Health Requirement Manual, and with all other applicable Federal, State, and local laws, regulations, and directives.

2.5.3.3 Reporting of Fire and Safety Hazards. The Contractor shall train his personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire, safety hazards, and unsafe conditions to their supervisor. The Contractor shall take corrective action to remedy reported deficiencies in accordance with the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

2.5.3.4 Personnel Safety

2.5.3.4.1 The Contractor shall perform work requirements in a manner which protects occupants within the area from any harm or injury. Operations, especially before a weekend, shall be arranged so that all areas are left in a condition that would not jeopardize the occupants or the Contractor.

2.5.3.4.2 The Contractor shall immediately correct all safety deficiencies upon discovery of or notification by contractor personnel, the KO, COR, or a third party, and shall notify the KO or COR of the corrective action to be taken. A safety deficiency, when identified to the Contractor, shall be deemed sufficient to initiate corrective action.

2.5.3.4.3 The Contractor shall not leave equipment unattended or in a condition that would expose occupants within the area to safety hazards, harm, or injury.

2.5.3.4.4 The Contractor shall be responsible for equipping and instructing contract personnel in appropriate safety measures and shall not permit contract personnel to utilize office furniture to stand on while high dusting/cleaning light fixtures or to place mops, brooms, machines, and other equipment in traffic lanes or other locations in such a manner as to create safety hazards.

2.5.3.5 Accident Protection and Emergency Medical Treatment

2.5.3.5.1 The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor shall stock each vehicle with first aid kits complying with OSHA and other federal and state requirements to care for minor injuries normally sustained while performing custodial services.

2.5.3.5.2 All Contractor employees and the COR shall be provided with information pertaining to the Contractor's arrangements for emergency medical treatment prior to the contract start date. This information shall include the following:

Local Hospital: Nashoba Valley Medical Center 200 Groton Rd, Ayer, MA 01432

(978) 784-9000

2.5.3.5.3 The Contractor or their employees shall immediately notify their Supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the Contracting officer or COR within 30 minutes of the incident. In no case should there being a delay in summons of medical assistance due to inability to contact a supervisor.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.4.1 The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed in the specific areas required by the State of Massachusetts. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within 24 hours prior to employees commencing performance.

2.5.5 Environmental Requirements.

2.5.5.1 Green Procurement. In order to comply with the green procurement requirements of Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) and Executive Order 13423, the Government strongly requires the use of the recycled and recovered materials and products identified in the Environmental Protection Agency’s Comprehensive Procurement Guidelines. These materials and products must meet the requirements of the Performance Work Statement, must not delay the progress of work, must be available from more than one source, and must not be cost prohibitive. EPA guideline items are seen as the minimum that should be considered when evaluating recyclable materials. Other materials and products not listed, but commonly used in industry outside of the Government, should also be considered. Material and product submittals for all recycled-content items should list the recycled and recovered materials used and the percentage content. The Contractor shall track the purchase, quantities, and the percent of recyclable content for these materials throughout the life of the contract. The Contractor shall consolidate and provide this information to the COR in quarterly reports. The Contractor shall annually submit a summary report of certification and estimate as required by FAR 52.223-9, title Certification and Estimate of Percentage of Recovery Material Content for EPA Designated Items, upon completion of the base year and each follow-on year, until completion of the contract to the COR. The quarterly and annual reports shall be sent to the COR. The intended end use of the item, materials with recovered materials content, at levels recommended by the EPA’s CPG website; http://www.epa.gov/cpg/products.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet…