24QE019_ATTCH9_PWS_v5_091224.pdf

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity 4800 Mark Center Drive

Alexandria, VA 22350

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Behavior Expectations, Strategies and Crisis Behavior Management

1. General Information and Scope of Work

1.1 Agency: For school year (SY) 2024-25, the Department of Defense Education Activity (DoDEA) provides PK-12 instruction in 161 schools to over 67,000 dependents of military and civilian employees. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain, and Italy. In the Pacific, DoDEA operates 46 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA also operates a fully accredited virtual high school with teaching hubs in the Americas, Europe, and Pacific.

DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

1.2 Background: Per Administrative Instruction (AI) 2510.01, Student Behavior Interventions, July 6, 2015, DoDEA policy requires all employees to adhere to stated classroom management procedures and positive behavior supports. Staff are to employ a full range of effective classroom management and behavior interventions designed to create a safe and orderly learning environment, which supports academic achievement for all students.

The AI requires DoDEA-endorsed crisis intervention training to be in place.

1.3 Scope of Work

1.3.1 DoDEA requires (1) on site train-the-trainer crisis management behavior training at three locations per year—usually one per region, (2) related digital materials that DoDEA’s certified educators can use to train their colleagues and provide them with post-training instructional support, and (3) related professional learning for DoDEA administrators delivered via synchronous webinars.

1.3.2 This is a non-personal services contract to provide mandated crisis behavior management training.

The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, shall be responsible to the Government.

2 Requirements

Crisis Behavior Management Training: The Contractor shall provide the required onsite training and the required digital materials for post-training instructional support. These materials will also include behavioral theories, management skills and specific skills to appropriately use physical assists (restraints) to manage seriously unsafe behaviors. Upon completion of the course, participants with receive crisis intervention certification.

Classroom and School-based Behavior Expectations and Strategies: The Contractor shall provide professional learning modules and teacher resources to build capacity about establishing behavior expectations and strategies.

Supporting Tasks The tasks below are to help the Contractor gain a better understanding of the requirements to successfully meet the objective. They are not all inclusive, so the Contractor is expected to develop the total solution to meet all the requirements in accordance with a performance-based approach.

2.1 Task 1, Certification Training—The Contractor shall:

2.1.1 Perform a 4-day training in three different DoDEA districts each year with the aim of certifying up to 22 DoDEA staff at each training. Asynchronous/virtual training modules that focus on behavior theory and de-escalation strategies may be offered as an alternative to face-to-face training (e.g., if travel is not possible due to a pandemic or other situations where government employees are restricted to travel). Note: DoDEA will, in consultation with the Contractor, determine the exact training dates and sites post-award.

2.1.2 Ensure trainings have the following components/characteristics:

2.1.2.1 Continuum of alternatives to de-escalate behavior and safely manage physically aggressive behavior that include, at a minimum, the following:

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1) Identifying triggers of aggressive behavior to recognize the stage of crisis an individual may be in and the triggers that can lead to violent behavior.

2) Recognizing antecedents and antecedent manipulation and their relationship to prevention, de-escalation, and post-crisis strategies.

3) Presenting methods for calming students, including biological strategies, proximity and environmental strategies, arousal and excitability considerations, body language and supportive posture, vocal tone and communication style, and verbal strategies such as prompting, redirection, empathy statements and pivot praise.

4) Providing physical intervention strategies that include using non-violent mechanical advantage without pain or injury to staff or student and that minimize the risks associated with emergency responses to violent behavior.

2.1.2.2 Evidence-based behavior management procedures that have been validated to be broadly effective such as the basic applications of functional assessment, differential reinforcement, antecedent management, functional communication training, and behavioral momentum.

2.1.2.3 Effective communication techniques that focus on the (1) power of the teacher/student relationship to achieve positive results without physical intervention, (2) respect for student rights and need for a non-coercive environment, and (3) team skills and problem solving.

2.1.2.4 Conduct hands-on training in the above-mentioned physical intervention techniques.

2.1.2.5 Provide participants with print and digital lesson plans, handouts, and activities used during the onsite training. Ensure the print and digital materials used in all trainings are in a format that DoDEA trainers can use to make copies and that there are no fees/costs DoDEA must pay to use them.

2.1.2.6 Participants must undergo evaluation of their proficiency in the physical aspects of professional learning. Provide those who successfully complete the professional learning with print and digital certificate.

2.2 Task 2: Recertification Training—The Contractor shall:

2.2.1 Provide a maximum of two days of in-person, onsite recertification training for up to 22 DoDEA train-the-trainers at each location. Provide participants with print and digital lesson plans, handouts, and activities used during the onsite training. Note: DoDEA will, in consultation with the Contractor, determine the exact recertification training dates and sites post-award; however, they will either precede or follow the 5-day certification training.

2.2.2 Evaluate participants’ proficiency in the physical aspects of professional learning.

2.2.3 Provide participants with print and digital lesson plans, handouts, and activities used during the onsite training. Ensure the print and digital materials used in all trainings are in a format that DoDEA trainers can use to make copies and that there are no fees/costs DoDEA must pay to use them.

2.3 Task 3, Post-Training Resources—The Contractor shall ensure that the digital resources DoDEA trainers require for their training sessions with DoDEA educators can be accessed from the Contractor’s website throughout the life of the contract. Ensure they can also be accessed from a designated/secured DoDEA website in compliance with DoDEA technical and privacy requirements for the life of the contract. Note:

DoDEA will, in consultation with the Contractor, determine the execution of this requirement post-award.

2.4 Task 4, Administrator and School-Based Staff Professional Learning (PL)—The Contractor shall provide the professional learning summarized below:

Administrator and School-Based Staff PL* - 5-Year Summary

Categories Type Base OY1 OY2 OY3 OY4 Behavioral Theory, Expectations and Strategies Lot 1 1* 1* 1* 1* School-Based Consultation for Behavioral Support** Sessions 5 5 5 5 5 Off-the-Shelf Digital Workshops** Seats 400 350 300 250 200

* The digital resources provided in the Base Year are updated at least once each option year.

** These requirements are new and the numbers are based on professional judgment.

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2.4.1 Behavioral Theory, Expectations and Strategies PL: Provide asynchronous webinars and/or digital modules for school-level administrators and staff on behavior theory, expectations, and strategies with the goal of creating school cultures that support positive behavioral outcomes. The PL shall include social-emotional-behavioral interventions and strategies and the oversight and management of research-based best practices. The PL should last approximately one hour (no longer than 90 minutes) and include information/ readings for further study. Note: If digital modules are included, they shall be SCORM®-compliant. See PWS 3.9 for SCORM®-compliance information.

2.4.1.1 Present the webinar and/or module to the contracting officer’s representative (COR) and selected staff 30 calendar days prior to being released. Finalize the webinar based on written feedback from the COR.

2.4.1.2 Record each webinar and post on DoDEA’s learning management system (LMS, Schoology).

2.4.2 School-Based Consultation for Behavioral Support: Provide consultation on an as-needed basis with school personnel, including teachers, administrators, counselors, and sometimes parents, to address challenging behaviors exhibited by students within the school environment. The goal of school-based consultation for behavior support is to improve the overall learning environment and promote positive behavior by providing strategies, interventions, and support tailored to the specific needs of individual students or classrooms. Consultation topics include (but not limited to): Functional Behavior Assessments (FBA) and Behavior Intervention plans (BIPs), collaborative goal setting, training and implementation support, progress monitoring and evaluation, and coordination and collaboration.

Consultations shall be conducted virtually via MS Teams or Zoom.

The COR will provide written notification to the Contractor prior to each consultation and will schedule a date and time agreeable to both the requesting school and the Contractor.

2.4.3 Off-the-Shelf Digital Workshops: The Contractor shall provide a menu of asynchronous webinars (to be accessed during any time zone), modules, and/or workshops through a vendor-hosted website, each taking 60 – 90 minutes to complete. Such topics as research-based best practices for understanding the root causes of disruptive behavior, dealing with trauma, dealing with parental concerns, reducing incidents of disruptive behavior, and managing autistic students shall be included.

In accessing the workshops, participants’ privacy shall be protected by using generic usernames and other appropriate measures.

The workshops shall be available to participants 365-24-7 except for scheduled downtimes.

2.5 General Requirements—The Contractor shall:

2.5.1 Technical Support: Provide industry-standard technical support for its digital resources for the life of the contract via telephone or email within one business day from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.5.2 Technical Requirements for Digital Resources—The Contractor shall:

2.5.2.1 Provide digital resources designed to run in DoDEA’s learning management system (LMS, Schoology), which operates within our virtual learning environment (VLE).

2.5.2.2 Deliver digital instructional resources in one of the following formats:

1) Integrated via DoDEA’s LMS to the digital resources hosted by the Contractor.

2) Hosted externally by the Contractor but accessible via DoDEA’s LMS to the digital assignments and assessments imported, hosted, and maintained in the LMS.

2.5.2.3 Ensure the course content meets the following specifications:

1) Conforms to IMS Learning Global Consortium (IMS) content packaging specifications.

2) Uses imported content, if required, conforming to IMS content packaging specifications.

3) Uses code that does not disable LMS features when digital resources are accessed.

4) Requires single—not multiple—authentications to access content via DoDEA’s LMS.

5) Incorporates, where applicable, assessments that are IMS Test and Question Interoperability

(QTI)-conformant.

6) Uses content-hosted externally that conforms to any of the existing versions of IMS

Learning Tools Interoperability (LTI), per www.imsglobal.org.

2.5.2.4 Provide teacher and student access to the Contractor’s digital resources through a single sign-on platform that uses one username and password to access what is needed, specifically, via DoDEA’s identity, rostering, and management platform (currently, ClassLink).

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2.5.3 Third-Party Programs, Software, and Applications: Ensure its own and its subcontractors’ (third-party) programs, software, and applications meet—at a minimum—the same technical requirements as the Contractor must meet, such as single sign on (SSO). For more information, see Technical Exhibit #1.

2.5.4 Delivery of Print and Digital Resources—The Contractor shall:

2.5.4.1 Deliver digital materials with instructions detailing how the resources can be accessed by teachers, students, and above-school-level educators.

2.5.4.2 Ship all print/physical materials to the Americas by commercial carrier or USPS and to

Europe and the Pacific only by commercial carrier. Delivery orders use door-to-door addresses.

Provide, upon shipment of materials, a digital shipment notification that includes the following:

Contract number and delivery order number Contract line item number (CLIN) indicating materials and quantities being shipped Destination and date of shipment Shipping carrier name and the tracking number of each shipment Estimated date of arrival of shipment and, if applicable, shipping slip

2.5.5 Meetings: Attend virtual meetings at no additional cost to the Government and provide the medium through which each meeting occurs, record each meeting’s minutes. Submit the draft minutes to the COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR. Note: Costs associated with attending any face-to-face meetings shall be handled/paid for as stated in the contract.

2.5.5.1 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award IAW FAR Subpart 42.5.

2.5.5.2 IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

2.5.5.3 Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other

Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA.

The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

2.6 Performance Standards and Acceptable Quality Levels

2.6.1 Performance Standard: Tasks shall be completed by the required completion date.

2.6.2 Acceptable Quality Level: See PWS 7, Performance Requirement Summary (PRS).

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Privacy—The Contractor shall:

3.2.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.2.2 Contractor Personnel:

Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL:

http://www.archives.gov/about/laws/privacy-act-1974.html.

All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

3.2.3 Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.2.4 Privacy Verification: Provide the COR written verification of compliance to the Privacy requirements (listed above) 120 calendar days prior to the expiration of each year’s contract option period or

16 May 24 5 annually, as required. Note: After reviewing the Contractor’s verification, DoDEA reserves the right to ask for further verification data in order for DoDEA to comply with DoD’s evolving privacy mandates.

3.3 Key Functions—The Contractor shall provide the following: Liaison/Alternate Liaison and Trainers. They shall be available, from 9AM to 3PM EST, Monday - Friday, except for Federal holidays or when the Government facility is closed for administrative reasons.

3.3.1 Liaison/Alternate: Provide a person to be responsible for the performance of work. The name of this liaison and alternate, who shall act for the Contractor when the liaison is absent, shall be designated in writing to the Contracting Officer. The liaison or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Provide a liaison with at least three years of experience in a similar role. Provide an alternate that will be able to speak for the program manager regarding contractual matters.

3.3.2 Trainers: Provide trainers for both the onsite training and administrator professional learning who shall be certified in crisis management behavior training and possess at least one year of experience training K-12 educators.

3.3.3 Changes: Personnel provided as replacements to key functions after contract award shall meet or exceed the qualifications and experience of those provided upon award of the contract. Notify the COR in writing regarding all personnel changes ten business days in advance of the change.

3.4 Holidays and Hours of Operation

3.4.1 The liaison/alternate liaison shall be available during the hours of 9AM to 3PM Eastern Standard

Time (EST), except for Federal holidays and Federal government closures/ shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.4.2 Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 1300-2100 EST; and Pacific, 2000-0400 EST. there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following:

Americas, 0700-1500 EST; Europe, 0200-1000 EST; and Pacific, 2000-0400 EST.

3.5 Availability: The Contractor shall make all resources available for the life of the contract.

3.6 Anti-Bias, Diversity, and Inclusion—The Contractor shall provide resources free of age, racial, color, national origin, disabling conditions, sexual, gender, religious, and ethnic bias and present balanced coverage of multi-cultural contributions and representation, where appropriate.

3.7 Section 508 Compliance—The Contractor shall:

3.7.1 Background: Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires Federal agencies that develop, procure, maintain, or use information and communication technology (ICT) to endure they are accessible to people with disabilities.

Federal employees and members of the public who have disabilities must have access to and use of information/data that is comparable to people without disabilities.

3.7.2 Requirement: Ensure that products, platforms, and services delivered as part of this work statement that are ICT or contain ICT conform to the Revised 508 Standards, 36 C.F.R. § 1194.1 & Apps.

A, C & D which are located at the following URL: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

3.7.3 ARS: See the attached ICT Accessibility Requirements Statement (ARS). All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards or when Chapters 4-6 do not address one or more functions of ICT. Note the guidance in the table below:

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Applicable Requirements Directions

Software Features and Components

Applies to all WCAG Level AA Success Criteria, 502 Interoperability with Assistive Technology, and 503 Applications.

Hardware Features and Components All requirements apply.

Support Services and Documentation All requirements apply.

Outputs/Deliverables Ensures that outputs/deliverables do not adversely affect accessibility features of the existing EIT technologies.

3.8 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following five formats: Digital Accessible Information System/National Instructional Materials; Accessibility Standard (NIMAS) with cascading style sheet; HyperText Markup Language (HTML); Portable Document Format (PDF, unlocked, embedded fonts, single page); and Rich Text Format (RTF)/Word document.

3.9 Sharable Content Object Reference Model® (SCORM®) Compliance: Provide digital modules, if included among the proposed/required resources, that are SCORM®-compliant. Note: The Department of Defense Instruction (DoDI) 1322.26 mandates that modules comply with the latest possible version of SCORM®, per https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.pdf?ver=2017- 10-05-073235-400.

3.10 Data & Data Rights: All data developed from any work awarded under this contract is and shall remain the property of the Government. The Contractor shall ensure that digital rights to all visual materials embedded in the resources will be given so that DoDEA for DoDEA’s internal use only may use resources without incurring copyright costs or infringing on copyright laws. All data developed from any work awarded under this contract is and shall remain the property of the Government.

3.11 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

3.12 Travel—The Contractor shall:

3.12.1 Travel Plans: Provide a detailed draft travel plan to meet the PWS requirements to the COR no less than ten business days prior to travel unless the travel is in response to an emergency as determined by the Government. The travel plan shall include the name of the traveler(s), location, purpose, dates of travel; and a breakdown of anticipated travel expenses (rental car, airfare, etc.). Finalize the travel plan based on written feedback from the COR.

Travel requests will be approved on a case-by-case basis post-award.

The Government expects to approve/disapprove written requests for travel in 3-5 business days.

3.12.2 JTR: Be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the requirements of the PWS.

3.12.3 Reimbursable Expenses: Be reimbursed for airfare, mileage, car rental, per diem, and transfers. All expense items at or above $75 shall be accompanied by photocopies of the receipts.

Travel, subsistence, and associated labor charges for travel time are authorized for travel beyond a 50-mile radius of the local office, whenever a task assignment requires work to be accomplished at an alternate work site.

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No travel, subsistence, or associated labor charges for travel time shall be charged for work performed within a 50-mile radius of the Contractor’s local office, normal work site, or temporary work site unless approved in advance by the COR.

Under no circumstances will a Contractor be reimbursed for travel performed for personal convenience and daily travel to and from the normal work site, to include parking expenses.

The Government will use independent market research to determine price reasonableness and will only reimburse the Contractor for the agreed upon airfare determined prior to travel.

3.12.4 Airfare: Provide the airfare price for each travel event. Airfare shall only be purchased at economy/ coach class levels unless the Contractor can present evidence, which the Government can confirm, on the unavailability of economy/ coach class seating options for a specific trip. Note: If the Contractor opts to sends its employees, e.g., in business class, it shall cover the difference in ticket cost between the reimbursable economy class ticket and the business class ticket.

3.12.5 Car Rental: Rent a compact or economy size vehicle for two staff and a mid-sized car for 3-4 people.

If more employees require vehicles, the Contractor shall submit a plan that has a fair and reasonable cost. Note: If the Contractor selects a car larger than specified, the Government will reimburse the Contractor at the contract-specified rate.

3.12.6 Per Diem: Use the rates published by the Defense Management Travel Office for the time of travel to calculate per diem. See https://www.travel.dod.mil/Travel-Transportation-Rates/Per-Diem/Per-Diem- Rate-Lookup/.

3.12.7 Transfers: May include costs for business-related expenses such as taxicab rides and the purchase of minor incidentals.

3.13 Security Requirements: Contractor personnel performing work under this contract shall follow each military base or installation’s rules and regulations for contracted services to include the guidance in Technical Exhibit #2, Standards of Conduct. See Technical Exhibit #3, Security Requirements by Region.

4 Government-Furnished Information / Resources

4.1 The Government will provide an escort to be with the contracted employees at all times while they are at a

DoDEA school or training facility.

4.2 The Government will assist the Contractor, if needed, in posting information/webinars on DoDEA’s website.

5 Contract Deliverables

Milestone/Deliverable Word / Excel

Digital Copies PWS Planned

Frequency Task 1, Certification Training Yes Yes 2.1 Conducted as scheduled post-award Task 2, Recertification Training Yes Yes 2.2 Conducted as scheduled post-award

Task 3, Post-Training Resources Yes Yes 2.3 Ongoing, beginning at the initial training Task 4, Professional Learning Yes Yes 2.4 Conducted as scheduled post-award

Technical Support Yes Yes 2.5.1 Ongoing after receipt of initial delivery order

Privacy Training Yes Yes 3.2.3 Three days after receipt of a written request

Privacy Verification Yes Yes 3.2.4 120 calendar days prior to the end of each contract year

6 Acronyms and Definitions

PA/PII Privacy Act/Personally Identifiable Information QASP Quality Assessment Surveillance Plan SCORM® Shareable Content Object Reference Model®

Contract Line Item Number (CLIN): Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment.

The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

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Contracting Officer (KO) : Only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a KO’s warrant.

Contracting Officer’s Representative (COR): Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contractor: Supplier or vendor contracted to provide specific supplies or services to the Government. The term herein refers to the prime.

Deliverable: Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS): Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS): Statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

7 Performance Requirement Summary and Quality Assurance Surveillance Plan

7.1 Performance Requirement Summary (PRS)

Performance

Objective Performance

Standard Acceptable Quality Level Inspection Method

Task 1, Onsite Training PWS 2.1

PWS-

compliant

All required print and digital materials shall be available.

At least 80 percent of participants shall be certified.

COR inspection and stakeholder feedback

Task 2, Recertification Training

PWS 2.2

PWS-

compliant

At least 90 percent of participants shall be recertified. COR inspection

Task 2, Post-Training Support, PWS 2.3

PWS-

compliant

Digital materials shall be available 365/248/7 except for scheduled downtimes.

COR inspection and stakeholder feedback

Task 3, Administrator Professional Learning, PWS 2.4

PWS-

compliant

No more than one webinar will need to be rescheduled per year due to Contractor issues.

Based on a DoDEA-provided evaluation, at least 95 percent of the participants will give the training a satisfactory, good, or excellent rating.

COR inspection and stakeholder feedback

Technical Support

PWS 2.5.1

PWS-

compliant

Acknowledge receipt of request within two hours. Resolve 90% of requests in one business day. Resolve remaining 10% in five business days.

COR inspection and stakeholder feedback

Privacy Training

PWS 3.2.3

PWS-

compliant

No more than one certificate per year sent to the COR more than three business days from the date of the COR’s request for it.

COR inspection

Privacy Verification

PWS 3.2.4

PWS-

compliant

Submitted 120 calendar days prior to the end of each contract year. COR inspection

7.2 Quality Assurance Surveillance Plan (QASP): The Government utilizes this document to monitor Contractor performance. The QASP is a living document and can be changed at any time during the life of the contract.

As such, the Government reserves the right to unilaterally edit it at its own discretion.

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Technical Exhibit #1 - TECHNICAL REQUIREMENTS

The Contractor shall comply with the applicable technical requirements detailed below.

1.1 Software and Cloud Security Requirements—The Contractor shall:

1.1.1 Ensure all online resources, cloud-based services and instructional software meet Department of Defense

(DoD) and DoDEA cybersecurity requirements as defined below. Note: Software, cloud services and associated websites are rigorously tested to ensure no security risks are posed to DoDEA infrastructure and its users.

1.1.2 Complete the Cloud Services questionnaire that was submitted as part of the proposal submission and provide copies of and/or access to any software listed in the proposed solution.

1.1.3 Ensure on-premises software support post-installation integration of the necessary Security Technical Implementation Guides (STIG) for applicable systems and applications, including Microsoft Windows 10, Microsoft Windows Server 2016, Windows Server 2019, Microsoft Windows IIS, Apache, Oracle databases, and Microsoft SQL Server databases. Note: The application to obtain the STIG Viewer is found at https://public.cyber.mil/stigs/srg-stig-tools/, and the STIGs themselves may be downloaded from https://public.cyber.mil/stigs/downloads/.

1.1.4 Ensure its content accessible from the web is compatible with the following browser platforms: Google Chrome, and Edge. Ensure that any applicable STIGs are implemented.

1.1.5 Ensure on-premises software, which is subject to static and dynamic analysis testing, imposes no risk to DoDEA systems, users and/or data. Note: DoDEA assesses software products to ensure compatibility with existing system configurations and software, testing may also include reverse engineering analysis.

1.1.6 Provide a plan of actions and milestones (POA&M) to mitigate any cybersecurity findings resulting from non-compliant and/or vulnerable components in 30 calendar days of written notification from DoDEA.

1.1.7 Be able to meet Federal Risk and Authorization Management Program (FedRAMP) Level 2 standards for all proposed software/digital resources and ensure that any third-party resources that are part of its proposed solution also meet the FedRAMP Level 2 standard. For more information on FedRAMP, see the following URL: www.fedramp.gov. Participate, if required, in interviews and deep system architecture inspections.

Per DoD policy for cloud-based services, DoDEA conducts a supplemental series of validations, which closely mirror the FedRAMP Internet Cloud vetting processes. Contractor participation/ cooperation is normally required to complete this process.

On a case-by-case basis, DoDEA may honor requests to waive the FedRAMP Level 2 requirement.

1.2 System Requirements—The Contractor shall:

1.2.1 Provide, per Section 1.1 (above), any software installed and/or accessed in or by a DoDEA system, network whether stand-alone or web-based, is compatible with the standards cited herein.

1.2.2 Provide minimum desktop/server system technical specifications, reference architectures, networking specifications and diagrams, and applicable systems configuration documentation for the proposed solution.

1.2.3 Provide software that is compatible with the following minimum baseline:

Specifications Minimum Memory 4 GB

Hard Drive 100 GB

Processor Intel® Core™ i5-8365U Processor 8th Generation (up to 4.1GHz, 6MB cache) equivalent or better (Must show benchmark/passmark scores)

Video Graphics Integrated Intel HD Graphics 620 (1920x1080) equivalent or better Operating System Windows 11

Browser Environment Chrome, Edge, Edge Chromium

1.2.4 Provide software that is completely functional on a standard DoDEA desktop without the need or requirement for administrative-level user rights and/or permissions or the requirement to use or insert external media to execute the software.

1.2.5 Provide software that does not require modifications to folder permissions while executing.

1.2.6 Provide, if applicable, software packages that support unattended installation methods used by enterprise software packaging and deployment systems. Note: DoDEA currently distributes software packages via

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Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Intune. Note: All older 16-bit software are automatically denied.

1.3 Data Management Requirements—The Contractor shall:

1.3.1 Provide a mechanism for batch administration and automation of routine data management tasks via flat file import, or representational state transfer (REST) based web service application programming interfaces (APIs). The mechanism shall provision and manage data objects within the Contractor’s system, including but not limited to organizational structures, student accounts, staff accounts, courses, and class rosters.

1.3.2 Provide all necessary documentation and assets to facilitate batch administration and automation of routine data management tasks, including but not limited to roster template files (i.e., comma separated value templates); data element/field definitions documentation; data interchange formats and schemas (XML/ JSON); and/or data dictionaries for the purpose of mapping organizational student information system (SIS) data to the Contractor’s required input formats.

1.3.3 Provide a single point of contact to support DoDEA in performing the required data integration activities within the Contractor’s system.

1.3.4 Configure DoDEA enterprise within its system and/or databases as the appropriate organizational entity (i.e., region, district, school) upon a request in writing from the contracting officer’s representative (COR).

Note: DoDEA’s organization hierarchy consists of the following: one system, three regions, eight districts, 62 communities, and 161 schools, including the K-12 virtual school programs.

1.3.5 Participate in a technical meeting with DoDEA within ten business days after award for the purposes of preparing for onboarding of new services and initial configuration of administrator-level accounts.

1.3.6 Ensure the transfer of any Sensitive, Confidential data including but not limited to PII data be transferred in a secure means meeting any requirements set by DoDEA’s Chief Information Security Officer (CISO).

1.4 DoDEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract or in writing by the COR.

1.5 Cybersecurity Supporting Elements/Requirements and Scalability—The Contractor shall:

1.5.1 Comply with the same Federal law and DoD policies and guidance to which DoDEA is subject that include but are not limited to the cybersecurity requirements defined in the following documents:

DoD Directive (DoDD) 8500.01E, Information Assurance, be found at the following URL:

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf.

DoD Security Technical Implementation Guidance (STIG), which may be found at the following

URL: https://public.cyber.mil/stigs/downloads/.

DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01, which may be found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02- 26-101520-3004.5.2.

1.5.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Provide a POA&M for any security vulnerabilities within five business days of discovery. Software upgrades/patches shall be included in the licensing cost and be performed at the least disruptive times as determined by DoDEA in writing. Note: Any exception to this requirement must be approved in advance and in writing by DoDEA’s Chief Information Officer (CIO) or designated official.

1.5.3 Protect DoDEA data against all cyberattacks, notifying DoDEA within 72 hours of an identified and confirmed breach/intrusion.

1.5.4 Perform security incident investigations upon identification of an event or at the request of DoDEA.

1.5.5 Address all information assurance vulnerability messages (IAVM) in the defined timelines to include IA vulnerability alerts (IAVA), IA vulnerability bulletins (IAVB), and technical advisories (TA).

1.5.6 User passwords must not be readable by anyone having access to the system.

1.5.7 Ensure any portion of its solution that involves Internet access by DoDEA students complies with the relevant requirements of the Children's Internet Protection Act, Public Law 106-554, § 1(a)(4) [Div. B, Title XVII, § 1701], Dec. 21, 2000, 114 Stat. 2763, 2763A-335. All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens. Note: If its solution does not involve Internet access by DoDEA students, please ensure the following are included:

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1) Maintaining system security IAW the latest versions of the (1) DoD Cloud Computing Security Requirements Guide, (2) Family Educational Rights and Privacy Act (FERPA), and (3) Protection of Pupil Rights Amendment (PPRA).

2) Providing a solution robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

3) Ensuring Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates to the COR which can be audited at any time by the CISO or his/her designee.

1.6 Program and System Integration—The Contractor’s solution shall:

1.6.1 Provide Single Sign-On (SSO) Capabilities / Platform which (1) integrates with an Industry Standard

SSO login solution. (ClassLink, Google, Azure, etc.); (2) supports Oauth 2.0, Security Assertions Markup Language (SAML) for integration with Azure, or Google; and (3) authenticates using Azure Active Directory (AD) or Google AD. Authenticates using Azure Active Directory (AD) or Google AD.

1.6.2. Support industry-standard data rostering standards via ClassLink and standard data formats such as OneRoster.

1.6.3. Ensure that data storage, handling, and security meet the following minimum standards:

1) DoDEA’s information and data shall be secured in data center located in the United States.

2) The system, including its server(s) and network devices, shall be in an environmentally controlled and secure facility under controlled circumstances (e.g., authorized personnel access lists, ID cards, entry logs).

3) All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

4) All data transit shall be secured with Transport Layer Security (TLS) encryption.

5) All data at rest shall be secured with Advanced Encryption Standard (AES)-256 encryption.

1.6.4 Ensure that data integration includes the following:

1) Automated industry standard form of data integration using Representational State Transfer Application

Program Interface (RESTful API), Learning Tools Interoperability (LTI), or Secure File Transfer Protocol (SFTP) data sets (ClassLink, OneRoster, etc.).

2) Encryption of DoDEA’s data at rest to include unique encryption keys for each customer on systems hosting multiple customers.

3) Notification of DoDEA in writing within 72 hours of any changes made to corporate policies for data protection.

4) Use of only masked student data in a non-production environment.

5) Integration scheduling that meets DoDEA’s required timeframes.

6) Provision of fully automated data uploads per Agency schedule(s) and Agency requirements.

7) Support of SFTP capabilities using a single set of login credentials.

8) Provision of a single data set of DoDEA information. Note: The Contractor’s solution shall support

DoDEA at all levels: school, community, district, region, and HQ.

9) Maintenance of a backup and restore plan for DoDEA data in the event of a disaster.

10) Provision of detailed feedback of what caused errors if an integration transmission results in errors.

1.6.5 System Features—The system shall:

1) Allow user accounts to be created automatically based on a file provided by DoDEA either nightly or on another pre-determined scheduled feed.

2) Allow DoDEA to be able to choose the format of user login identification, e.g., an email address, and be able to create manual accounts, if needed.

3) Require the user—for manually created accounts—to reset the password on the user’s initial login or, upon request, a password reset.

Technical Exhibit #2 – STANDARDS OF CONDUCT

Contractor personnel performing under this contract shall comply with the Standards of Conduct.

The Contractor agrees that inappropriate conduct shall not be tolerated and may be grounds for suspension or dismissal of a Contractor employee(s) under this contract.

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1.1 Professional and Responsive Service—Each Contractor employee shall:

1) Deliver high quality and responsive service to every customer

2) Project positive attitude and proactive assistance

3) Treat everyone with courtesy and respect

4) Honor commitments and agreed upon deadlines

5) Perform work in a manner that does not disturb students, faculty or other facility occupants

1.2 Standards of Conduct—During the performance of this contract while in the Government facilities or while dealing with DoDEA staff or students, each Contractor employee shall not under any circumstances violate the following standards. Any Contractor employee who does violate any of the standards may face immediate removal and shall be replaced so that students do not experience a disruption of services.

1) Use verbal assault, foul language, personal or racial insults, or threats of personal violence, or comment on the personal appearance of students and government employees.

2) Engage in any conduct of a sexual nature, verbal or physical, to include reading or display of nudity or pornographic material.

3) Engage in physical contact with students and government employees, except as required for reasons of safety, first aid, or cardiopulmonary resuscitation (CPR).

4) Show verbal or physical affection toward students or government employees or take photographs of them.

5) Report for work under the influence of or impaired by alcohol, drugs, or medications which may affect the ability to perform safely under this contract.

6) Sell, give to or accept from students any beverage, food or tobacco product or any gift or item, irrespective of monetary value.

7) Wear clothing with insignia reflecting religious, political or social messages or slogans, but shall dress in a neat, professional manner.

8) Dress appropriately, present a professional appearance and be well groomed for the duties being performed in a PK-12 school environment as well as office environment (shorts, T-shirts, sandals, etc.

are examples of inappropriate dress).

1.3 Safety: Each Contractor employee shall safeguard and maintain all Government property as well as provide for the safety and well-being of personnel employed in the performance of this contract. The Contracting Officer may require the Contractor to remove from any facility or grounds any employee working under this contract for reasons of misconduct, safety or security at any time during the life of the contract. The Contractor shall immediately inform the Contracting Officer when it is learned that an employee performing under this contract has been arrested for a criminal offense and replaced the arrested employee so that students do not experience a disruption of services.

Technical Exhibit #3 - SECURITY REQUIREMENTS BY REGION

1.0 Americas and All Regions

1.1 Installation Passes and Access: The Contractor shall ensure contractor personnel obtain installation/base passes and badges, which requires the contracted employees to meet all applicable installation/base requirements.

Passes and access are provided at no cost to the Contractor. Passes shall always be in the contractor personnel’s possession while on the installation/base. Return passes to the appropriate office within one business day upon completion of their contracted services at the installation/base. Note: Contractors are strongly encouraged to coordinate installation/base access well in advance of the projected start dates because turnaround time is unpredictable and also varies from location to location.

1.2 Identification Badges: The Contractor shall provide picture identification badges to all contractor personnel.

Identification badges shall be always worn and visible while contractor personnel are on government premises.

Badges shall display a recent picture of contractor employee, contractor employee’s name, company name, and expiration date.

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1.3 Line-Of-Sight-Supervision (LOSS): The Contractor shall ensure contractor personnel in performance of their duties (1) cooperate with line-of-sight-supervision (LOSS), in accordance with DoDI 1402.05, while engaged in child interactive duties or in the presence of children in a DoD-sanctioned program or activity and (2) wear distinctive clothing, badges, wristbands, or other visible and apparent markings visible from a distance. Note:

Conspicuous postings or printed information must communicate the purpose of such markings both to staff and parents/sponsors.

1.4 Safeguarding Property, Equipment and Materials: The Contractor shall:

1.4.1 Be responsible to (1) safeguard all government property, equipment, and materials (2) prevent damage to government facilities, equipment, and material when the property is under the control of or in the possession of the Contractor, and (3) secure government facilities, equipment, and materials of the property under the control of or in the possession of the Contractor at the end of each work period.

1.4.2 Be responsible for any damage caused by contract personnel to government facilities,…