PWS - IRS UNS UC Voice Services Support Requirement 3.4.2024.pdf

FY24 New Hire Unified Communications: Contractor Support

PERFORMANCE WORK STATEMENT

Base year plus 2 Option Years

Date: March 4, 2024

1. INTRODUCTION/BACKGROUND

IRS User and Network Services (UNS) Unified Communications (UC) provides Voice Services support to approximately 10,000 customers nationwide. The IRS has experienced unprecedented demands for new IT Voice Services to serve a variety of requirements from wireless users, tax-payer e-filing and self-assistance, security and audit compliance, and taxpayer consultation. The ability to rapidly adapt to these demands has been challenging with delivery of services.

UNS/UC is responsible for ensuring all projects are accomplished in the most expeditious manner in accordance with the applicable guidelines. To ensure the myriad of projects are completed on time and within budget, UC requires qualified contracting support that is familiar with the IRS mission and can obtain the necessary clearances to start the work immediately and has significant experience with managing telecommunications and voice services projects.

UNS/UC will contract for services to provide administrative, technical, and operational IT support for the hiring of over 10,000 new IRS employees scheduled to start work on or about March 30, 2024. The services will include technical operational support to all IRS employees as needed. The employees will be located at various identified IRS locations.

2. OBJECTIVE

IRS UNS/UC must acquire experienced contractor staff augmentation support for UNS/UC Wireless and Voice Services to support various IRS locations. The contractor will provide administrative, technical, and operational IT support as indicated in this PWS. The contractor shall also utilize the IRS work incident management trouble ticket process to resolve customer problems with IT wireless equipment and distribution of IT wireless supplies. This support includes all wireless and voice services and support for all end users. Contractor staff augmentation shall also support UNS/UC in the management of assets in the field as part of its normal operations.

3. SCOPE

The contractor shall provide staff augmentation support to various IRS locations for UNS/UC Enterprise Wireless and Voice Services. Support services includes administrative, technical, and operational IT support for programs including but not limited to Microsoft Teams Mobile, O365 Mobile and Apple -based products to include Apple iPhone, Apple iOS and Apple Business Manager. This support shall include resolving customer problems associated with IT projects within the Enterprise, including UNS, Enterprise Operations (EOPS), Secure Enterprise Messaging System (SEMS) and Criminal Investigation (CI) business units.

The contractor staff shall provide support to the UNS /UC Voice Services organization for the deskside incident management process and routine replacement and distribution of IT Wireless devices when needed to fulfill project requirements and/or incident submission. The contractor shall also utilize the

IRS work incident management trouble ticket process to resolve customer problems with IT wireless equipment and distribution of IT wireless supplies.

The contractor shall provide support for resolving customer problems with their wireless IT equipment, including iPads, Smartphones, and hot spots.

The contractor shall also provide support for break/fix and routine replacement of equipment, maintain electronic inventory, surplus inventory, and ensure replacement equipment performs as required.

3.1 Staffing

The estimated level of efforts for this project is show in the table below. The Contractor shall provide the following staffing to perform the tasks described in this PWS.

Description IRS Resource Description

FTE

282 - Journeyman Information Technology Project Manager iPhone/Intune/Asset Management 1

152 - Journeyman Computer User Support Specialist

Asset/Inventory Management, iPhone/Intune Support

152 - Journeyman Computer User Support Specialist iPhone/Intune Customer Service

Total FTE 10

4. General Tasks

The contractor shall be responsible for the following tasks:

a. Provide resumes for proposed staff

• Coordinate with the COR to provide required background investigation information for each contractor employee

b. Provide weekly Status Report to IRS Project Manager and IRS Program Manager which shall contain:

• Summary and status of work performed for the time frame of the report

• Number and type of activities performed

• Number and status of reports produced

• Summary of analysis performed

• Recommendations

• Issues encountered

• Barriers encountered and mitigations to those barriers

• Problems or constraints for completing any of the requirements

• Status of open items from previous reports

• Status of funding applied actual against projected expenditure

c. The Information Technology Project Manager shall deliver a written briefing for the Senior Manager Voice Services and designees on every 2 weeks on the 2nd Friday of each reporting period. The brief shall contain:

• Accomplishments for the month

• Plans for the following month

• Issues identified during the month and recommended solutions for same

d. Complete all IRS required security and task training

4.1 Specific Tasks

a. The Information Technology Project Manager shall provide support for Demand Management for Unified Communications (UC):

• Coordinating with UC team lead for IT Communications to identify, develop and promote self-service customer tools and services.

• Work closely with the current Refreshment PMO team in the planning, coordination, reporting, and deployment of iPads, laptop/desktop systems, hotspots and iPhones to IRS employees located at any IRS locations

• Maintain UC Resources & Top Priorities reporting tool for current project and progress tracking purposes to support demand management efforts.

• Create the framework for a UC building support database to enhance information distribution to UNS service providers and project offices.

• Develop a plan for EFO SharePoint site improvements and enhanced navigation to support workload management across the area managers and frontline support groups.

• Conference Call for Task Order Administration

• Create and update deliverables schedules and timelines

• Attend all weekly/staff meetings

b. The Network Support Specialist and User Support Specialist shall provide Incident and Deployment Management:

• iPhone Customer Service and Audio Services Transition. The contractor staff shall provide on-site support for incident management by delivering professional resolution of IRS end-user incidents and problems. The contractor staff shall provide end-user support, troubleshooting assistance to resolve end-user incidents, and coordinate with other IT organizations or vendors to resolve end-user incidents. Unified Communications is intended to provide “physical touch” deployments of hardware and software, but there are times when deskside technicians shall use remote tools to remediate any incident that occurs.

• Receipt of trouble tickets through the IRWorks system.

• Execution of problem determination and resolution.

• Provide timely updates in the IRWorks system that is informative of the work performed on the assigned ticket.

• Perform loading of above-baseline software and perform quality control steps to ensure the systems have the required configuration and software.

• Perform peripheral repairs and maintenance.

• Provide informal customer instruction and confirm customer satisfaction.

• Correction of discrepancies identified, and root cause analysis to prevent future discrepancies.

• Review and provide comments and advice for invoice charges from mobile device vendors to assure accuracy of information

• Monitor IT Wireless Smartphone mailbox and resolve issues

• Identify users and reconfigure their apps during migration from on premise

• Exchange Server based mailboxes to Exchange Online.

• Assign new app configurations to users at the time their mailboxes get migrated

• End-User mobile connectivity to Exchange Online mailboxes support

• Preparing and consolidating customer requests

• Troubleshooting iPhones with customers

• Updating Asset Records

• Maintain, review and update vendor information spreadsheets

• Track delivery of Smartphone orders

• Send email notifications

• Consolidate cancellation of service and employee separation IRWorks tickets

• Create shipping labels via CampusShip

• Check for aged IRWorks tickets or higher priority tickets

• Prepare and maintain Business Service Plan (BSP) reports

• Manage and review the quarterly UNS catalog

• Maintain, review, and update the Knowledge Articles, IT4U and the SharePoint site

• Attend all weekly/staff meetings

• Customer support working IRWorks tickets to closure

• Provide on-site or remote support for delivery of new devices such as iPads, smartphones, hot spots, and supplemental support as needed for remote, delivery, and provide prompt and professional resolution of IRS end-user incidents and problems. The technicians provide end-user support, troubleshooting assistance to resolve end-user incidents, and coordinate with other IT organizations or vendors to resolve end-user incidents.

• Receipt/asset control of systems for deployment.

• Execution of pre-capture checklist required to assure success of the Altiris

• Deployment Solution capture activity.

• Perform loading of above-baseline software and perform quality control steps to ensure the systems have the required configuration and software.

• Test and confirm customer satisfaction.

• Correction of discrepancies identified, and root cause analysis to prevent future discrepancies.

• Provide timely updates in the IRWorks system that is informative of the work performed on the assigned ticket

• Remove and execute asset control procedures to excess the refreshed target system.

• Preparing and consolidating customer requests

• Troubleshooting iPhones with customers

• Updating Asset Records

• Maintain, review and update vendor information spreadsheets

• Send email notifications

• Consolidate cancellation of service and employee separation IRWorks tickets

• Create shipping labels via CampusShip

• Check for aged IRWORKS tickets or higher priority tickets

• Clean-up Intune server accounts

• Manage iOS updates and provide status update

• Prepare and maintain Business Service Partner (BSP) reports

• Manage and review the quarterly UNS catalog

• Maintain, review, and update the Knowledge Articles, IT4U and the SharePoint site

• Attend all weekly/staff meetings

• Close IRWORKS tickets

• prepare and submit the necessary paperwork for shipping equipment

• update the asset records

• Contractor staff shall assist with Administrative Support, Inventory Support, Receipt

• and distribution of supplies such as wireless devices, Quality Control. Lifting of equipment and boxes is required.

c. The Network Support Specialist and User Support Specialist shall provide Incident and Deployment Management:

• iPhone Customer Service and Audio Services Transition. The contractor staff shall provide on-site support for incident management by delivering professional resolution of IRS end-user incidents and problems. The contractor staff shall provide end-user support, troubleshooting assistance to resolve end-user incidents, and coordinate with other IT organizations or vendors to resolve end-user incidents. Unified Communications is intended to provide “physical touch” deployments of hardware and software, but there are times when deskside technicians shall use remote tools to remediate any incident that occurs.

• Receipt of trouble tickets through the IRWorks system.

• Execution of problem determination and resolution.

performed on the assigned ticket.

• Perform loading of above-baseline software and perform quality control steps to ensure the systems have the required configuration and software.

• Perform peripheral repairs and maintenance.

• Provide informal customer instruction and confirm customer satisfaction.

• Correction of discrepancies identified, and root cause analysis to prevent future discrepancies.

• Review and provide comments and advice for invoice charges from mobile device vendors to assure accuracy of information

• Monitor IT Wireless Smartphone mailbox and resolve issues

• Identify users and reconfigure their apps during migration from on premise

• Exchange Server based mailboxes to Exchange Online.

• Assign new app configurations to users at the time their mailboxes get migrated

• End-User mobile connectivity to Exchange Online mailboxes support

• Preparing and consolidating customer requests

• Troubleshooting iPhones with customers

• Updating Asset Records

• Maintain, review and update vendor information spreadsheets

• Track delivery of Smartphone orders

• Send email notifications

• Consolidate cancellation of service and employee separation IRWorks tickets

• Create shipping labels via CampusShip

• Check for aged IRWorks tickets or higher priority tickets

• Prepare and maintain Business Service Plan (BSP) reports

• Manage and review the quarterly UNS catalog

• Maintain, review, and update the Knowledge Articles, IT4U and the SharePoint site

• Attend all weekly/staff meetings

• Customer support working IRWorks tickets to closure

• Provide on-site or remote support for delivery of new devices such as iPads, smartphones, hot spots, and supplemental support as needed for remote, delivery, and provide prompt and professional resolution of IRS end-user incidents and problems. The technicians provide end-user support, troubleshooting assistance to resolve end-user incidents, and coordinate with other IT organizations or vendors to resolve end-user incidents.

• Receipt/asset control of systems for deployment.

• Execution of pre-capture checklist required to assure success of the Altiris

• Deployment Solution capture activity.

• Perform loading of above-baseline software and perform quality control steps to ensure the systems have the required configuration and software.

• Test and confirm customer satisfaction.

• Correction of discrepancies identified, and root cause analysis to prevent future discrepancies.

performed on the assigned ticket

• Remove and execute asset control procedures to excess the refreshed target system.

• Preparing and consolidating customer requests

• Troubleshooting iPhones with customers

• Updating Asset Records

• Maintain, review and update vendor information spreadsheets

• Send email notifications

• Consolidate cancellation of service and employee separation IRWorks tickets

• Create shipping labels via CampusShip

• Check for aged IRWORKS tickets or higher priority tickets

• Clean-up Intune server accounts

• Manage iOS updates and provide status update

• Prepare and maintain Business Service Partner (BSP) reports

• Manage and review the quarterly UNS catalog

• Maintain, review, and update the Knowledge Articles, IT4U and the SharePoint site

• Attend all weekly/staff meetings

• Close IRWORKS tickets

5. Hours And Place of Performance

The contractor is responsible for conducting business, between the hours of 8:00 AM to 5:00 PM local time Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor shall work a standard work week (40 hours). Schedule changes to meet mission must be approved by the IRS Project Manager. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons, the Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within the PWS when the Government facility is not closed for the above reason. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workplace are essential.

The need may arise for work to be performed beyond IRS business hours; however, the work hours will not exceed 40 hours per week. No time beyond 40 hours per week (“NO overtime”) is allowed. The IRS will not be liable for overtime charges.

Contractors shall be stationed at Unified Communications post of duty locations across the country as needed to complete the work.

In accordance with IRS Covid-19 initiatives the contractor, with IRS approval, may provide the required support from approved and secure remote locations within the Continental US in a secured environment (i.e. contractor’s office, home etc. not public places). The preferred locations are primarily at the contractor’s offices. Interviews/meetings may be conducted virtually and/or in person at IRS offices.

Occasional travel to other IRS post of duty stations may be required as directed by the IRS Program Manager or IRS Project Manager. All travel must have prior written approval by the IRS Program Manager or IRS Project Manager and the COR. Requests for Travel must be received by IRS in writing at least two weeks prior to travel.

Within the National Capital Region, expenses incurred traveling between Washington, D.C., Maryland and Virginia for work performed in New Carrollton, Maryland will not be reimbursed.

Travel within 50 miles of the designated IRS facility the contractor is supporting is considered local travel.

6. Deliverables

All deliverables will be rated on the timeliness and quality of the product. IRS will be given a 10-day review period to review all deliverables. The vendor will have 5 days to update the deliverable once comments are provided by IRS. It is expected that the revised deliverable will be acceptable to the IRS. Contractor shall have five (5) business days to correct unacceptable deliverables. Products developed by the Contractor shall be IRS’s property.

Content and format of reports shall be coordinated and finalized with COR and program office representative. IRS staff will be available to work with contractor to provide access to relevant data to facilitate timely completion of deliverables as described in the table below.

Delivery Frequency Due Date

Required Service Preferred Format

Frequency Acceptable Quality Levels

IRS Recipient

Monthly mobile device budget and funding status report

O365 Word, Excel, PowerPoint

Provided 5 days after receipt and validation of invoices

100% complete and correct

Wireless Solutions Office Manager

Bi-weekly asset management reports

O365 Word, Excel, PowerPoint

Every two weeks 100% complete and correct

Designated IRS Stakeholder

Monthly Report on asset disposition

O365 Word, Excel, PowerPoint

Monthly by 5th business day of month

100% of recent information

Designated IRS Stakeholder

Weekly Report O365 Word, Excel, PowerPoint

Weekly every Monday

100% complete and correct

Designated IRS Stakeholder

Background Investigation Forms

O365 Word, Excel, PowerPoint

5 Business days of IRS acceptance of proposed Contractor employee

100% complete Designated IRS Stakeholder

Contractor Staff Security

O365 Word List of employee staff-like access is correct and complete at end of each quarter of Government business calendar.

Reinvestigation requests are submitted 130 days prior to expiration of staff-like access.

100% complete Designated IRS Stakeholder

Mandatory IT Training Word Annual completion date (June 30th)

100% complete Designated IRS Stakeholder

Invoicing Excel Invoices are received by the 10th calendar day of the month for the prior month’s services.

Invoice shall be submitted through

IPP

100% complete and correct

Designated IRS Stakeholder

Required Service Preferred Format

Frequency Acceptable Quality Levels

IRS Recipient

Monthly Status Report to accompany Invoice

O365 Word, Excel, PowerPoint

Monthly 100% complete Designated IRS Stakeholder

Technicians – Complete IRWORKS Training

15 days after selection

100% complete Designated IRS Stakeholder

Monthly Incident Management Processing of Incident Management Knowledge Incident Service Asset Management (IRWORKS) Tickets.

Demand Management

O365 Word, Excel, PowerPoint monthly by 5th business day of subsequent month

100% complete and correct

IRS designated stakeholders

Monthly Executive Briefing Unified Communications /Voice Services

O365 Word, Excel, PowerPoint monthly by 5th business day of subsequent month

100% complete and correct

Voice Services Senior Program Manager & Wireless Solutions Office Manager

Monthly Report for the Technical Integration Board (TIB) for IRWORKS Optimization UC Voice Services

O365 Word, Excel, PowerPoint monthly by 5th business day of subsequent month

100% complete and correct

IRS designated stakeholders

Ad hoc reports and/or presentations as required in association with assignments Unified Communications/Voice Services

O365 Word, Excel, PowerPoint as needed 100% complete and correct

IRS designated stakeholders

7. INSPECTION AND ACCEPTANCE

Inspection at the Government’s locations stated herein in accordance with FAR 8.406-2 “Inspection and Acceptance”

7.1 Specific Acceptance Criteria

The specific quality measures as set forth below will be applied to each deliverable received from the contractor under this contract. Any perceived conflict with the quality measures listed below should be immediately reported to the Contracting Officer.

Accuracy – Deliverables shall be accurate in presentation, technical content and specifications and adherence to accepted elements of style.

Clarity – Deliverables shall be clear and concise. All diagrams shall be easy to understand and relevant to the supporting narrative.

Specifications Validity – All deliverables must satisfy the requirements of the Government as specified herein.

File Editing - All text and diagrammatic files shall be editable by the Government.

Format – Deliverables shall be submitted electronically as defined in the PWS. Deliverables shall be produced using Microsoft Office 2010 Professional.

Timeliness – Deliverables shall be submitted in accordance with the days identified in the chart above.

7.2 Rejection Procedures

Any deliverable that does not comply with the acceptance criteria outlined in Section 10.1, “Specific Acceptance Criteria” shall be considered rejected. The COR has 10 business days to inform the contractor that the deliverable is rejected, and the contractor has 5 business days to re-submit the deliverable for inspection and acceptance. The number of days allotted to the contractor for re-submission of deliverables maybe adjusted if agreed upon by both parties.

This process will continue as required until acceptance has been issued by the COR.

7.3 Quality Assurance

The deliverables will be reviewed by the IRS Program Manager. The IRS Program Manager will provide formal feedback on required changes to COR. Formal feedback shall be communicated by the IRS COR to the Contractor within 10 business days of delivery. The Contractor shall respond with a revision within 5 business days. It is expected that this revision will be acceptable.

The contractor shall notify the Contracting Officer (CO) and the COR if a Deliverable delivery date is at risk. The contractor shall notify the CO and COR when content required to complete the work has not been provided.

8. CONTRACTOR SECURITY REQUIREMENTS

Proposed Contractor staff must be able to obtain required security clearance to perform work on this project. Contractor personnel will not be permitted to perform under the Task Order(s) or have access to IRS facilities until notice of interim or final clearance (MBI) approval has been received, as defined in Internal Revenue Manual (IRM) 10.23.2 – Contractor Investigations.

8.1 Mandatory IT Security Training

Contractor employees shall complete the annual mandatory Contractor IT Security Training before beginning work on this Task Order and shall complete the annual mandatory Contractor IT Security before the annual completion date.

Contractor shall report dates of completion and provide proof of completion, as directed by the

IRS COR.

8.2 Identification Badge

Contractor employees shall wear an IRS-issued identification badge visible above the waist at all times when in IRS spaces.

8.3 Background Investigation

Contractor staff on this Task Order must submit to a background investigation performed by IRS National Background Investigation Center or Office of Personnel Management (OPM). This will include Personal Identity Verification (PIV) as required by Homeland Security Presidential Directive (HSPD) -12. The contractor shall comply with facility security procedures at the IRS work site(s) where work is being performed under this order. The contractor shall provide staff who have been granted “staff-like access” by IRS, especially if IRS field offices are involved. If this is not possible, the IRS shall arrange for an escort until “staff-like access” is granted.

8.4 Pre-screen and Screening

Contractor staff will be pre-screened by IRS; upon passing the pre-screen, Contractor staff will be contacted by IRS NBIC with sponsor code for Contractor staff to enter background information into the U.S. Office of Personnel Management (OPM) e-QIP background investigation system. Background investigations will be conducted by OPM.

The COR will provide the necessary electronic versions of the forms to the Contractor upon award.

Most are also available at publish.no.irs.gov.

The pre-screening and screening processes follow Federal standards and are subject to change.

Contractor shall comply with direction provided by the IRS COR and IRS National Background Investigative Center (NBIC).

Contractor shall provide the COR with mandatory pre-screening information and scans of all completed investigative forms in electronic format no more than 5 business days after IRS approval of proposed contractor staff resume.

For foreign-born Contractor staff assigned to this Task Ordrer: proof of U.S. Citizenship or Permanent Resident status(Lawful Permanent Resident Card, Naturalization Certificate, Certificate of Birth Abroad) shall be provided with investigation package and to the COR.

8.5 Investigation Information

8.5.1 Information required for mandatory pre-screening:

Place of Birth, Date of Birth, Full Name, SSN, Home Address, E-mail Address, Phone Number, Other Agency Name if worked for another agency instead of IRS

8.5.2 Forms provided by the IRS for signature of Contractor staff:

• Contract-specific Non-Disclosure Agreement;

• Department of the Treasury/IRS Form 13670 Application for Personal Identity Verification;

• Department of the Treasury/IRS Form 13340 Disclosure and Authorization pertaining to Consumer Reports; Pursuant to the Fair Credit Reporting Act;

• Department of the Treasury/IRS Form 12333 Consent for Fingerprint Check; and

• IRS Notice 1379 Tax Record Check Notice

9. DISCLOSURE

In the performance of this contract, the Contractor agrees to comply and assume responsibility for non-disclosure of all sensitive but unclassified data / information as detailed in IRM 10.23.2.17, Non-disclosure Agreement, by its employees and officers

Each individual Contractor staff shall sign a Task Order-specific Non-Disclosure Agreement before beginning work on this order.

Contractor may be required to provide a corporate level Non-Disclosure Agreement to safeguard all information provided by IRS in order to resolve problems within the IRS environments/architecture.

The Contractor shall conduct Disclosure Awareness training prior to giving their officers and employees access to IRS Sensitive-But-Unclassified (“SBU”) data and annually thereafter if the BPA is renewed or extended. Each Contractor staff shall sign and date the training roster. The Contractor is to provide written certification to the COR that this training was completed by the Contractor staff.

Any and all electronically stored data, programs and other files residing on electronic media (e.g., hard drives, diskettes, CDs) shall be treated as confidential and shall not be divulged, copied or otherwise released or made known in any manner to any person, except as may be necessary in the performance of the contract.

Under FISMA, government employees and contractors are subject to Federal information security laws, regulations and policies, including annual security awareness training. This training requirement is satisfied by the IRS Contractor IT Information Protection briefings, which covers computer security, disclosure, privacy, and Unauthorized Access (“UNAX”).

10. GOVERNMENT FURNISHED INFORMATION

Description of Government Furnished Information

Date Date

IRS Enterprise Architecture TBD after award TBD after award

IRS Release Architecture TBD after award TBD after award

Enterprise Life Cycle TBD after award TBD after award

IRS Security Standards TBD after award TBD after award

Federal Travel Regulations/Joint Travel Regulations

TBD after award TBD after award

Section 508 Requirements TBD after award TBD after award

IRM 10.23.1 Personnel Security TBD after award TBD after award

IRM 10.23.2 Contractor Investigations TBD after award TBD after award

IRM 10.8.2 IT Security Roles and Responsibility

TBD after award TBD after award

IRM 10.2.1 Overview of ID Media TBD after award TBD after award

IRM 10.2.5 Identification Card TBD after award TBD after award

11. GOVERNMENT FURNISHED PROPERTY

Government Furnished Property (GFP) will be provided to contractor staff as needed in the performance of this task order and GFP is identified as follows:

• IRS will provide workspace for the Contractor that includes desk, chair, and telephone, when available.

• IRS will provide a computer, with necessary software and access to the network.

• IRS will provide access to buildings under appropriate security provisions.

12. CONTRACTOR RESPONSIBILITY FOR ASSIGNED SPACE, EQUIPMENT AND SUPPLIES

The Contractor shall be responsible for damage to any Government property, equipment, stock or supplies due to the fault or neglect of the Contractor, its agents, or employees during the performance of the task order. The Government, at its option, may either require the Contractor to replace all property or to reimburse the Government for the full value of the lost or damaged property.

The Contractor is responsible for maintaining all assigned space(s) in a clean and orderly fashion during the task order.

All telephones and other office equipment (copiers, scanners, and fax machines) are for conducting official Government business only.

13. PERIOD OF PERFORMANCE

The period of performance (POP) will be a twelve (12) month base period of performance and 2- twelve

(12) month option years. Estimated POP is below.

Base Year: September 30, 2024 – Septemer 29, 2025 Option 1 year: September 30, 2025, – September 29, 2026 Option 2 year: September 30, 2026, – September 29, 2027