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75 Pleasant Street, Malden, Massachusetts 02148-4906 | Telephone: (781) 338-3000 | TTY: N.E.T. Relay 1-800-439-2370
PERFORMANCE MEASURES (updated June 17, 2020) Agency Staff Use Only (This document will be used to evaluate the performance of each awarded vendor) Performance Contracting: Performance contracting is the process of identifying and measuring the results, outcomes or products obtained from a contract through the use of measurable indicators. All procurements are expected to contain quantifiable and clearly defined performance expectations.
| Program Outcomes |
| Are the results or accomplishments that occur because of the service provided through the contract. |
| Program Outputs |
| Are the quantity of services or work conducted (i.e., the # of participants or the # of training sessions provided). |
| Program Efficiency |
| Examine the cost of an outcome or output (i.e., cost per participant or cost per training session). An efficiency measure makes it possible to begin evaluating “reasonable” costs for the requested service. |
| Program Effectiveness |
| Examine whether the outcomes achieved were worthwhile and contained long-term benefit. Effectiveness measures determine the extent to which the program yielded the desired outcomes. |
Alternate ID: 22SEPBH14 COMMBUYS Document #: BD-22-1026-DOE02-DOE01-68241
| Program Outcomes |
| Measure |
| Goal Percentage per Year of Contract |
| Year 1 |
| Year 2 |
| Year 3 |
| Year 4 |
| Documents meet criteria as required in style guide, Racial equity Toolkit and are fully accessable |
| DESE will review and monitor documents as they are requested and submitted |
| 100% |
| 100% |
| 100% |
| 100% |
| Formats of like documents, webpages, policies and procedures are standard across creation type. |
| DESE will review and monitor document as they are requested and submitted |
| 100% |
| 100% |
| 100% |
| 100% |
| Program Outputs |
| Measure |
| Goal Percentage per Year of Contract |
| Year 1 |
| Year 2 |
| Year 3 |
| Year 4 |
| Projects meet expectations without other than minor rework |
| DESE to monitor |
| 100% |
| 100% |
| 100% |
| 100% |
| Data analysis is accurately reflected in text |
| DESE to monitor |
| 100% |
| 100% |
| 100% |
| 100% |
| Program Efficiency |
| Measure |
| Goal Percentage per Year of Contract |
| Year 1 |
| Year 2 |
| Year 3 |
| Year 4 |
| Projects provided on time and within budget |
| DESE to monitor request time in compaison with submission time |
| 100% |
| 100% |
| 100% |
| 100% |
| Response to requests are timely. |
| DESE to monitor request time in compaison with submission time |
| 100% |
| 100% |
| 100% |
| 100% |
| Program Effectiveness |
| Measure |
| Goal Percentage per Year of Contract |
| Year 1 |
| Year 2 |
| Year 3 |
| Year 4 |
| Submissions are error-free |
| DESE will review and monitor document as they are requested and submitted |
| 100% |
| 100% |
| 100% |
| 100% |
| Public facing documents are easily understood by all audiences. |
| DESE will review and monitor document as they are requested and submitted |
| 100% |
| 100% |
| 100% |
| 100% |
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