2026 Radio Programming PWS.docx

Performance Work Statement (PWS) for Motorola Radio Programming

1.0 Description of Services

This is a non-personal service to provide integrated logistical services for portable and mobile radio programming. The contractor shall provide all personnel, transportation, supplies, materials, manuals, tools, and test equipment necessary to perform repairs, modifications, programming, training, installations, removals, relocations, and customized technical solutions as specified herein.

2.0 Performance Requirements

The contractor shall provide all supervision, labor, selected materials, facilities, and equipment necessary to perform the required logistics support operations specified in this PWS.

· 2.1. Repairs: Perform repair services to all designated radio equipment. Upon completion of repair, the equipment will perform its intended purpose in a manner equal or superior to the manufacturer's original standard of performance.

· 2.2. Modifications: Perform all modification services to all designated radio equipment. This includes, but is not limited to, encryption module upgrades, firmware upgrades, and other modifications as requested by the government.

· 2.3. Programming: Perform all programming services to all designated radio equipment. This includes the creation of new talk groups and programming of radios in accordance with government requirements.

· 2.4. Training: Provide customer training on the operation of all designated radio equipment. This includes hands-on training, production of visual aids, and customer education via telephone and email.

· 2.5. Installation, Removal, or Relocation: Perform installation, removal, or relocation of base station, vehicle equipment, and portable equipment as required.

· 2.6. Specific Software Requirements: The contractor shall provide and install the following software licenses and features:

3.0 Service Requests

The contractor shall document all service requests and their completion.

· 3.1. Information Provided for Service Request:

· Work order number

· Type of equipment and serial number

· Location of equipment

· Nature of work required

· Point of contact information for the customer

· 3.2. Information Documented Upon Completion:

· Work order number

· Type of equipment and serial number

· Nature of malfunction

· Service performed

· Itemized list of any replacement parts

· Contractor's signature and date

4.0 Government-Furnished Property and Services

The government will provide the contractor with the necessary facilities, equipment, and services to perform the work as specified in the contract.

5.0 General Information

· 5.1. Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work.

· 5.2. Security: The contractor shall comply with all applicable government security requirements.

· 5.3. Safety: All work shall be conducted in a safe manner in accordance with all applicable regulations.

6.0 Quoting, Ordering, and Terms & Conditions

This submission is prepared to address a potential requirement for a U.S. Federal purchase. If applicable, this submission may be treated as a quote in accordance with FAR Parts 12, 13, 14, and 15, and an order can be issued against this quote.

· For Government Agency orders: The applicable terms and conditions to any resulting order or contract are provided at http://www.motorolasolutions.com/fedgov/omterms.

· For Reseller/Prime Contractor orders: The applicable terms and conditions to any resulting order or contract are the Partner Empower terms or other agreed upon terms between the parties, or Motorola’s standard Terms for Federal Prime Contractors as provided at http://www.motorolasolutions.com/fedgov/omterms.

Resulting orders should be sent to Motorola Solutions, Inc. via e-mail (MSIFEDSALES@motorolasolutions.com).