2024_HR_33 ADD 3 EXH 1.xlsx
XLSX spreadsheet 57 KB Posted
- Attached to
- 2024-HR-33 Human Resources Information System
- Solicitation number
- PE-63125-NONST-2025-000000037
- Issued by
- Clayton County, Georgia
About this file
This document is a request for proposals (RFP) issued by the Clayton County Water Authority (CCWA) in Georgia for a Human Resources Information System (HRIS). CCWA is seeking proposals from vendors to provide an HRIS that can support core HR administration, benefits administration, compensation management, talent management, time and attendance, and other HR-related functionality. Proposals are due by November 7, 2024 at 2:00 p.m. via a virtual meeting. CCWA encourages participation from small, local, minority, and women-owned businesses. The RFP provides details on the scope of work, system requirements, and implementation expectations, but does not specify the contract term or any renewal options.
The RFP does not mention pricing terms, set-asides, incumbents, funding sources, or other financial details. Respondents are required to provide a detailed pricing proposal as part of their submission, which will include implementation costs as well as ongoing subscription or licensing fees. The RFP also requests references for similar projects and details on the vendor's company background, qualifications, and technical capabilities to support the proposed solution.
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Other files
| File | Type | Posted |
|---|---|---|
| 2024_HR_33.pdf | ||
| 2024_HR_33 Addendum _3.pdf | ||
| 2024_HR_33 ADD 1.pdf | ||
| Appendix A _ HCM Requirements (1).xlsx | XLSX spreadsheet | |
| 2024_HR_33 Addendum _2.pdf | ||
| Add 1 EXH 1.pdf |
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Text version
Requirements for HCM RFP - CCWA
| QID | Section | Subsection | Question | Priority | Response | Score | Comments | |
| 1 | Benefits | ACA | Track Affordable Care Act compliance and provide real-time compliance reports | 5 | ||||
| 2 | Benefits | ACA | Provide ACA data support in the event of an IRS audit | 0 | ||||
| 3 | Benefits | Administration | Open a benefit enrollment window for a limited period for employees with a qualifying life event. | 5 | ||||
| 4 | Benefits | Administration | Search and view historical benefits elections/changes for all employees | 5 | ||||
| 5 | Benefits | Administration | Add, change and delete employee and employer contributions entries and calculations. | 5 | ||||
| 6 | Benefits | Administration | Add custom messages, documents, and links to provider sites on the employee portal without vendor involvement or programming. | 5 | ||||
| 7 | Benefits | Administration | All benefit module features and functions can be performed during an annual enrollment period. | 5 | ||||
| 8 | Benefits | Administration | Notify HR when employees have not designated beneficiaries for plans that require them. Examples include life insurance and 401k | 5 | ||||
| 9 | Benefits | Administration | Open multiple enrollment periods; for example, life change and new-hire windows, during open enrollment | 5 | ||||
| 10 | Benefits | Administration | Monitor progress of annual enrollment, manage EOI, and pending amounts | 5 | ||||
| 11 | Benefits | Administration | Track waivers and collect waiver reasons within the system | 5 | ||||
| 12 | Benefits | Administration | Track eligibility for multiple benefit plans with different measurement periods | 5 | ||||
| 13 | Benefits | Administration | Track defined contribution plan deferrals. | 5 | ||||
| 14 | Benefits | Administration | Calculate disability premiums based on benefit amount as well as additional coverage elected. | 5 | ||||
| 15 | Benefits | Administration | Calculate imputed income for life insurance and other benefits as required. | 5 | ||||
| 16 | Benefits | Administration | Calculate life insurance premiums based on benefits eligibility date (e.g. 60 days post-hire, first day of the month, etc.) | 5 | ||||
| 17 | Benefits | Administration | Track wellness data | 5 | ||||
| 18 | Benefits | COBRA | Track COBRA eligibility, notify COBRA vendor and health carrier of COBRA event via an integration | 5 | ||||
| 19 | Benefits | COBRA | COBRA admin integrated with health and welfare carrier. | 5 | ||||
| 20 | Benefits | Configuration | Determine premium payments, which may include incentives and surcharges for health screening, tobacco use, etc., when calculating employee and employer contributions | 5 | ||||
| 21 | Benefits | Configuration | Recalculate any salary-based premium employee and employer contribution calculations at the time of a pay change. | 5 | ||||
| 22 | Benefits | Configuration | Annual enrollment can be set up to be passive, which automatically applies new benefit plan costs to all enrolled employees without requiring manual re-enrollment. | 5 | ||||
| 23 | Benefits | Configuration | Annual enrollment can be set up to be active, for which employees must re-enroll annually to maintain benefits. | 5 | ||||
| 24 | Benefits | Configuration | Link dependent records at the plan level not at the employee level. For example, an employee can enroll their spouse in a medical plan and their whole family to the dental plan. | 5 | ||||
| 25 | Benefits | Configuration | Support enrollment in voluntary programs such as child life, supplemental life, spousal life, and supplemental disability. | 5 | ||||
| 26 | Benefits | Configuration | Support automatic rule-based enrollment for involuntary benefits plans, such as long-term disability and life insurance. | 5 | ||||
| 27 | Benefits | Configuration | Benefit plans can have multiple rate tiers based on rules and roles, and there are no limits on the number of plans or benefit structures. | 5 | ||||
| 28 | Benefits | Configuration | Allow retroactive benefit elections when adding dependents | 0 | ||||
| 29 | Benefits | Configuration | When benefits are retroactive the premiums for the period between the effective date and enrollment date are calculated and added to the employee's payroll arrears. | 0 | ||||
| 30 | Benefits | Configuration | Salaried-based benefits elections are automatically updated when an employees' salary band changes. In the comments describe how the automation is achieved. | 5 | ||||
| 31 | Benefits | Enrollment | Track historical benefits elections for comparison to current and/or next year's benefit options. | |||||
| In comments list any limitations. | 5 | |||||||
| 32 | Benefits | Enrollment | Ensure employee benefit plan compatibility in real-time by validating elections against dependencies. For example, prevent selection of an FSA when a consumer medical plan with an HSA has already been elected. | 5 | ||||
| 33 | Benefits | Enrollment | Notify employees they are eligible to change benefit elections when marital status or dependent changes are confirmed. | 5 | ||||
| 34 | Benefits | Enrollment | Allow new employees to enroll in company benefits during the onboarding process before their first day. However, the benefits will not become effective until the new hire's start date, completion of their probationary period, or another specified period, such as the first day of the month following their start date. | 5 | ||||
| 35 | Benefits | Enrollment | Benefit changes are not effective until the (EOI) Evidence of Insurability or other paper work required is provided and verified by HR. | 5 | ||||
| 36 | Benefits | Enrollment | Benefit Plan OPTIONS can be selected during annual enrollment, new hire enrollment, or qualified life event enrollment only but viewed any time. | 5 | ||||
| 37 | Benefits | Enrollment | An on-screen confirmation statement is displayed after an employee completes their enrollment or benefits change, which can be printed or emailed to the employee. Must include both employee and employer contributions | 5 | ||||
| 38 | Benefits | Enrollment | Remind employees to designate beneficiaries for plans that require them at a configurable interval until complete. Examples include life insurance and 457 plans. | 5 | ||||
| 39 | Benefits | Enrollment | Offer an option for users to elect the maximum contribution for qualified deferred compensation plans (e.g. 401k) that is calculated every payroll so employees can set it to the max and not have to monitor or submit changes to deduction percentage. |
| In comments define the maximum amount. Does it include catchup, etc.? | 5 | ||||
| 40 | Benefits | Enrollment | Online total compensation statement, i.e. "Total Rewards" statement | 5 | |
| 41 | Benefits | Enrollment | Retirement planning tools | 5 | |
| 42 | Benefits | Enrollment | Allow contingent and trust beneficiary options. | 5 | |
| 43 | Benefits | Enrollment | Track benefit eligibility for employees and dependents. | 5 | |
| 44 | Benefits | Enrollment | Alert users that they must upload documentation when enrolling dependents in benefits. | 5 | |
| 45 | Benefits | General | Employees can designate separate beneficiaries for benefits that requires beneficiary election. | 5 | |
| 46 | Benefits | History | Load three years of benefit enrollment history. | 5 | |
| 47 | Benefits | Interfaces | Ability to communicate changes in benefit eligibility and benefit enrollment with carriers without automated electronic data feeds. In the comments explain how this is accomplished. | 5 | |
| 48 | Benefits | Interfaces | Predefined APIs for transmitting eligibility, demographic information, contributions, and loans with Anthem, MetLife, Wex, Nationwide Retirement Solutions, Nationwide, Trustmark. List any exceptions in the comments. If there are costs associated with their implementation, provide the cost on the Price Proposal. | 3 | |
| 49 | Benefits | Interfaces | Custom integration required for transmitting eligibility, demographic information, contributions, and loans with Anthem, MetLife, Wex, Nationwide Retirement Solutions, Nationwide, Trustmark. If there are costs associated with their development, provide the cost on the Price Proposal. | 5 | |
| 50 | Benefits | Interfaces | Ability to upload employee benefit contributions for inclusion in payroll process. | 5 | |
| 51 | Benefits | Reporting | Include standard benefit reports such as payroll deduction, enrollment, ACA, and benefit plan details reports which should be broken down by tiers, number of dependents, and salary. |
| If any of the aforementioned reports are not standard, please list in the comments and include in the pricing sheet if the reports must be developed. | 5 | ||||
| 52 | Benefits | Reporting | Benefit plan, enrollment and year-end reports or files to analyze affordability and audit variable hour employees. | 5 | |
| 53 | Benefits | Security | Allow client's broker partner to access to benefits module | 5 | |
| 54 | Benefits | Set eligibility parameters for 457 plan. | 5 | ||
| 55 | Company | General | Provide a brief history perspective of your company (years in business, growth via mergers and acquisitions, key industry innovations). | 5 | |
| 56 | Company | General | Detail your company's history supporting public utilities. | 4 | |
| 57 | Company | General | What is your company's financial rating? Provide your Dunn and Bradstreet number. | 3 | |
| 58 | Company | General | Provide the name, title, address, telephone number and email address of the person(s) authorized to negotiate on your company’s behalf. | 0 | |
| 59 | Company | General | What is the median tenure for your support and development teams? | 4 | |
| 60 | Company | General | List the industries and the percentage of business your active customers represent. | 5 | |
| 61 | Company | General | What is the average client size (by head count) of your active customers? | 4 | |
| 62 | Company | General | What is the average client size (in revenue dollars) of your active customers? | 4 | |
| 63 | Company | General | What is your average annual client retention rate? Include the number of clients and the length of the client relationship. |
| NAME THIS DOCUMENT: 01_Client Retention | 3 | |||
| 64 | Company | Sox Compliance | Provide annual SOC 1 report in compliance with SSAE-18 |
| NAME THIS DOCUMENT: 02_SOC1 | 0 | |||
| 65 | Company | Sox Compliance | Provide annual SOC 2 report |
| NAME THIS DOCUMENT: 03_SOC2 | 5 | ||||
| 66 | Compensation | General | Effective-date driven changes | 5 | |
| 67 | Compensation | General | Support the ability to view historical pay information. | 5 | |
| 68 | Compensation | General | Approved merit increases are automatically communicated to MANAGERS and includes a letter generated from a configurable template that can be printed or electronically shared. | 4 | |
| 69 | Compensation | General | Approved merit increases are automatically communicated to EMPLOYEES and include a letter generated from a configurable template. | 4 | |
| 70 | Compensation | General | Conduct a salary analysis for internal equity and determine the new employee’s compensation based on this analysis. | 4 | |
| 71 | Compensation | General | Provide reports based on current employee data and perform the salary analysis. | 5 | |
| 72 | Compensation | General | Suggest a merit increase based on a set of guidelines. | 4 | |
| 73 | Compensation | General | The funds for salary increase can be pooled. The manager has the discretion and responsibility to reallocate awards based on an employee’s performance however cannot exceed the amount in their pool. | 3 | |
| 74 | Compensation | General | Ability to reallocate merit/salary increases budget for department, division, cost center, and organization. | 3 | |
| 75 | Compensation | General | Calculate and display employee’s compra-ratio and where the employee’s salary is within the range. | 4 | |
| 76 | Compensation | General | Total compensation statement that includes elements such as employer-paid premiums, base and bonus earnings, benefits, stock grants, 401(k)/403(b) employer match, and subsidized parking. | 5 | |
| 77 | Compensation | General | Ability to configure custom filtering (i.e. by org and level) | 3 | |
| 78 | Compensation | General | Supports compensation planning cycles | 0 | |
| 79 | Compensation | General | Ability to customize job description; provide a default description in the system. | 5 | |
| 80 | Compensation | General | View an employee's pay history and compare the data to external benchmarks | 4 | |
| 81 | Compensation | General | Supports career ladders with differing credential requirements, job grades and levels | 3 | |
| 82 | Compensation | General | Performance review workflow | 5 | |
| 83 | Compensation | General | Job evaluation workflow | 3 | |
| 84 | Compensation | General | Ability to review salary, long-term incentives, deferred compensation, variable pay, and short-term incentives | 0 | |
| 85 | Compensation | General | Managers can plan and manage merit and lump sum awards. | 3 | |
| 86 | Compensation | General | Support various salary structures (e.g., ranges and maturity curves). | 2 | |
| 87 | Compensation | General | Provide on-demand compensation planning reports | 5 | |
| 88 | Compensation | General | Align compensation with overall strategic initiatives | 0 | |
| 89 | Compensation | General | Flexible budget allocation by organization, real-time tracking of budget dollars | 0 | |
| 90 | Compensation | General | Integrated with performance management; so performance data can drive compensation planning | 3 | |
| 91 | Compensation | General | Configurable manager deadline compliance | 5 | |
| 92 | Compensation | General | Support process for granting and approving recognition awards | 4 | |
| 93 | Compensation | General | Offer market analysis of job grades/levels and salary ranges. | 4 | |
| 94 | Compensation | General | Provide reports for calibration or equity reviews of performance scores. | 4 | |
| 95 | Core HR | Administration | Track basic demographic information (e.g. name, address, phone number, emergency contact(s), job title, department, manager, accounting code, and office) for employees and dependents. | 0 | |
| 96 | Core HR | Administration | Track other information including languages, employment history, skills, competencies, job codes, base pay, and education. | 4 | |
| 97 | Core HR | Administration | Import or process mass data changes (location change, manager change, job change, pay change, etc.). | 5 | |
| 98 | Core HR | Administration | Display visual audit of changes that must be confirmed before saving to the database. | 5 | |
| 99 | Core HR | Administration | Allow employee and non-employee profiles and access, configurable by EIN, country, state and locality. | 0 | |
| 100 | Core HR | Administration | Support planned and unplanned employee lifecycle transactions, including, but not limited to, hire, position change, rehire, termination, pay rate change, data change, leave of absence, and transfer and departmental changes. | 0 | |
| 101 | Core HR | Administration | Track custom data elements (e.g. credentials, licenses, disability, etc. with associated effective and end dates) | 3 | |
| 102 | Core HR | Administration | Employee search by name (alpha by last name), employee ID, social security number | 0 | |
| 103 | Core HR | Administration | Upload and attach documents to employee record | 0 | |
| 104 | Core HR | Administration | Support both multi-level approval and parallel approval workflows for employee data changes | 3 | |
| 105 | Core HR | Administration | Change tracking and reporting tools to ensure internal controls and audit compliance | 5 | |
| 106 | Core HR | Administration | Emergency contact information is captured online. | 4 | |
| 107 | Core HR | Administration | Configure notifications/alerts based on user-defined fields. |
| List any limitations in the comments. | 1 | ||||
| 108 | Core HR | Administration | Track of leaves of absence (LOA) dates, types and approvals | 5 | |
| 109 | Core HR | Administration | LOA request forms with configurable workflows by type. | 3 | |
| 110 | Core HR | Administration | LOA, workers compensation and short-term disability 'Return to Work' configurable workflows with ability to send document requests to third-parties. | 3 | |
| 111 | Core HR | Administration | Ability to enter workers compensation codes to report income. | 5 | |
| 112 | Core HR | Administration | When an employee's employment status changes to "terminated" automatically change their security role to a non-employee type that allow access to pay statements and tax statements only. | 1 | |
| 113 | Core HR | Administration | Create forms with standard and user-defined fields. | 3 | |
| 114 | Core HR | Administration | Organizational chart shows vacancies | 5 | |
| 115 | Core HR | Communication | Broadcast communications to all employees or groups of employees via text, email or phone call. |
| In comments describe how groups are defined and set up. | 5 | ||||
| 116 | Core HR | Compliance | Track all required EEO-1 and EE0-4 data elements. | 5 | |
| 117 | Core HR | General | How many years of data can be stored in your proposed system? If the data is archived, include the point at which the data is archived and describe how the data can be accessed. | 5 | |
| 118 | Core HR | General | Support a database of job descriptions. | 5 | |
| 119 | Employee Portal | Employee Self-service | Edit personal demographic data. | 5 | |
| 120 | Employee Portal | Employee Self-service | Employees can view to workflows that their manager or HR have initiated. | 3 | |
| 121 | Employee Portal | Employee Self-service | Employees chosen name (e.g. preferred name) is used as the employees display name throughout every module of the system AND on electronic versions of pay statements, benefit statements, tax forms, and other legal documents with legal name using a data mask or other method. | 4 | |
| 122 | Employee Portal | Employee Self-service | Employees can view to workflows that they have initiated. | 3 | |
| 123 | Employee Portal | Employee Self-service | View and print pay statements in company format. | 5 | |
| 124 | Employee Portal | Employee Self-service | Employees can edit, add and remove direct deposit directives and banking information that is not effective until Payroll is notification and validates the change with an uploaded check or prenote process. | 3 | |
| 125 | Employee Portal | Employee Self-service | Employees can update federal state and local tax withholding elections that are not effective until Payroll is notified and validates the changes. | 4 | |
| 126 | Employee Portal | Employee Self-service | "Model my pay" function for employees to view the impact to pay when changes are made to hours, taxes, 401k deductions, etc. | 2 | |
| 127 | Employee Portal | Employee Self-service | Select preferred language and display all text in the employees preferred language. |
| In the comments list the language options and any exceptions. | 2 | ||||
| 128 | Employee Portal | Employee Self-service | View and print year-end tax statements | 5 | |
| 129 | Employee Portal | Employee Self-service | View and print a Total Rewards statement or compensation breakdown split out by earning category) | 5 | |
| 130 | Employee Portal | Employee Self-service | Notify employees/managers when they have HR tasks to be performed | 5 | |
| 131 | Employee Portal | Employee Self-service | Employee "To Do" list that is easy to navigate to. | 5 | |
| 132 | Employee Portal | Employee Self-service | View time off balances and request time off | 5 | |
| 133 | Employee Portal | Employee Self-service | Predefined workflows are created for employee data changes. (e.g. legal name, address, SSN, DOB, etc) |
| In the comments, list data changes that have a predefined workflow assigned to them. | 4 | ||||
| 134 | Employee Portal | Employee Self-service | All employees can view online company organization chart. | 5 | |
| 135 | Employee Portal | Employee Self-service | Ability to display pronouns and other user-defined fields on the company organization chart. | 3 | |
| 136 | Employee Portal | Employee Self-service | View of company directory | 5 | |
| 137 | Employee Portal | Employee Self-service | Aggregates employee information for viewing, personal data, benefits, time-off requests, and training history in one place. | 5 | |
| 138 | Employee Portal | Employee Self-Service | Managers and employees can add contributors to a performance review for 360 perspectives. | 5 | |
| 139 | Employee Portal | Manager Self-service | Managers can view all employees in their entire span of control in the org chart, in search results and pages that display information about their organization. | 3 | |
| 140 | Employee Portal | Manager Self-Service | Alert managers when items are awaiting approval. | 5 | |
| 141 | Employee Portal | Manager Self-Service | Alert manager's manager and/or HR when workflow requests are awaiting approval beyond a configurable threshold. | 5 | |
| 142 | Employee Portal | Manager Self-Service | Managers can initiate terminations. | 0 | |
| 143 | Employee Portal | Manager Self-Service | Initiate job and compensation actions for their direct reports. Changes included but are not limited to job description, title, schedule, pay rate, salary, employment type. | 0 | |
| 144 | Employee Portal | Manager Self-Service | Dashboard views of processes with drill-down access to employees’ information, such as leave tracking, leave accruals, attendance, job history, pay grade, and salary. | 5 | |
| 145 | Employee Portal | Manager Self-Service | View employee time off balances and approve time off | 5 | |
| 146 | Employee Portal | Manager Self-Service | Managers can enter performance review narratives and ratings for competencies and/or goals. | ||
| In the comments list any exceptions or additional functionality offered. | 5 | ||||
| 147 | Employee Portal | Manager Self-Service | Recommend a compensation change in the form of a percent or amount. | 3 | |
| 148 | Employee Portal | Manager Self-Service | Approve training requests. | 5 | |
| 149 | Employee Portal | Security | Terminated employee access | 3 | |
| 150 | Learning Management | Administration | Schedule and register Instructor-led classroom training. | 5 | |
| 151 | Learning Management | Administration | Support and manage a blend of virtual, on-demand and live learning. | 5 | |
| 152 | Learning Management | Administration | Track attendance for instructor-led in-person and virtual training sessions. | 5 | |
| 153 | Learning Management | Administration | Track attendance at non-company training events such as conferences, seminars and third-party training. | 5 | |
| 154 | Learning Management | Administration | Instructor profiles to track qualifications and ability to schedule internal and external instructors. | 4 | |
| 155 | Learning Management | Administration | Schedule meeting space and equipment within the system | 4 | |
| 156 | Learning Management | Administration | Manage course capacity, waitlists, and cancellations. | 5 | |
| 157 | Learning Management | Administration | Track deadlines for individual course assignments, certification deadlines, licenses, and regulatory compliance. | 5 | |
| 158 | Learning Management | Administration | Allows for dynamic administration role assignment. | 4 | |
| 159 | Learning Management | Administration | Manage requests for new courses. | 3 | |
| 160 | Learning Management | Administration | Configure and manage groups of courses into training programs and learning paths. | 5 | |
| 161 | Learning Management | Administration | Support self-service registration. | 5 | |
| 162 | Learning Management | Administration | Ability to set course registration restrictions including prerequisites or manager approval. | 4 | |
| 163 | Learning Management | Administration | Send e-mail messages to employees, managers, and/or administrators when a pre-defined event occurs or a specified condition met. | 5 | |
| 164 | Learning Management | Administration | Store, track, and retrieve transcripts and activity/transaction history. | 5 | |
| 165 | Learning Management | Administration | Administrators can limit visibility of course comments to the employee author, their manager, and the HR/Learning team. | 3 | |
| 166 | Learning Management | Administration | Assign coursework based on skill set, job grade, and previous testing results | 3 | |
| 167 | Learning Management | Administration | Automatically grade and score tests. | 5 | |
| 168 | Learning Management | Administration | Develop custom course content within the software. | 4 | |
| 169 | Learning Management | Administration | Support SCORM (Sharable Content Object Reverence Model) eLearning compliant content creation and launching. | 5 | |
| 170 | Learning Management | Administration | Deliver content that is not standards-compliant (e.g. PowerPoint). | 4 | |
| 171 | Learning Management | Administration | Create tests with a variety of question types and the ability to set and enforce test parameters, such as time limits. | 5 | |
| 172 | Learning Management | General | Offers the option to charge training expenses back to respective departments or teams within the organization. | 2 | |
| 173 | Learning Management | General | Track certifications and licenses. | 5 | |
| 174 | Learning Management | General | Track employee skills and competencies. | 5 | |
| 175 | Learning Management | General | Track training history. | 5 | |
| 176 | Learning Management | General | Track required training and record completion dates. | 5 | |
| 177 | Learning Management | General | Evaluate skill gaps and track employee training needs | 4 | |
| 178 | Learning Management | General | Allow employees to manage the expertise listed in their profile with their manager's approval obtained through a configurable workflow. | 3 | |
| 179 | Learning Management | General | Allow employees and managers to search, assign, and enroll in any course (inside or outside their profile/role) with their manager's approval in workflow. | 5 | |
| 180 | Learning Management | General | Support manager-initiated registration for their direct reports. | 4 | |
| 181 | Learning Management | General | Support administrator-initiated batch registration based on role. | 5 | |
| 182 | Learning Management | General | Allow HR administrator to enroll employees in training. | 5 | |
| 183 | Learning Management | General | Auto assign courses by employee role. | 5 | |
| 184 | Learning Management | General | Send notifications to managers when assigned courses are not completed by their direct reports in a timely manner. | 5 | |
| 185 | Learning Management | General | A separate login/user profile does NOT have to be created to access the learning management module. | 5 | |
| 186 | Learning Management | General | Courses can be configured to auto-enroll employee populations on regular intervals. For example, managers can be auto enrolled in harassment training annually. | 5 | |
| 187 | Learning Management | Integrations | Integrate with Zoom and Teams for webinars. | 5 | |
| 188 | Learning Management | Integrations | Integrate with Office 365 to create calendar appointments for learning events. |
| In the comments describe how this feature works from the end users perspective. | 5 | ||||
| 189 | Learning Management | Reporting | Provide reporting and notification of expired training. | 5 | |
| 190 | Learning Management | Reporting | Dashboards for tracking usage, learning activities and progress that can be filtered with selection criteria for position, manager, employee type, etc. | 5 | |
| 191 | Learning Management | Reporting | Course evaluations to be formally solicited, collected, and analyzed. | 4 | |
| 192 | Learning Management | Reporting | Learning scorecard or training status report that can be scheduled and sent via email or added to the manager self-service portal so they can view the progress of their direct reports. | 4 | |
| 193 | ON and OFF Boarding | Administration | Ability to assign learning modules to new hires based on their role/position. | 5 | |
| 194 | ON and OFF Boarding | Administration | Create and maintain forms to capture information such as gender identity, pronouns, legal name or other information desired (and lawful to collect) during the onboarding process. | 3 | |
| 195 | ON and OFF Boarding | Administration | Support multiple onboarding checklists based on job/position or other data (e.g. union vs. non-union) with different workflows. | 5 | |
| 196 | ON and OFF Boarding | Administration | Use "start no earlier" and "due by" rules to constrain the dates of onboarding tasks or business processes. | 5 | |
| 197 | ON and OFF Boarding | Administration | New Hire checklist allows links to external systems (e.g. sign-up for benefits on an external website). | 2 | |
| 198 | ON and OFF Boarding | Administration | Connect new hires with a mentor, people in similar positions or key stakeholders to know. |
| In the comments, please share how this may be accomplished. | 3 | ||||
| 199 | ON and OFF Boarding | Administration | Workflow can be configured to notify other organizational areas of new hire start; for example, security, IT, payroll, accounts payable, operations). | 5 | |
| 200 | ON and OFF Boarding | Administration | Make completion of one or more tasks a prerequisite for the initiation of other tasks. | 2 | |
| 201 | ON and OFF Boarding | Administration | Supports onboarding tasks for employees transferring to a department or role. | 3 | |
| 202 | ON and OFF Boarding | Administration | New employee data flows seamlessly to the payroll, benefits, timekeeping, and learning modules or is systemically connected so that employee settings can be assigned manually or automatically based on job/position. | 5 | |
| 203 | ON and OFF Boarding | Administration | eVerify integration | 5 | |
| 204 | ON and OFF Boarding | Administration | Automatically notify HR and the manager when onboarding tasks are not completed by their due date. | 5 | |
| 205 | ON and OFF Boarding | Compliance | Upload a photo or scanned copy of work authorization (I-9) documentation and store it on the employee record. | 3 | |
| 206 | ON and OFF Boarding | Compliance | Data and documentation required for internal audits or regulatory compliance are easily accessible to HR administrators. | 0 | |
| 207 | ON and OFF Boarding | Compliance | Ability to capture Affirmative Action information during onboarding if it was not provided during the application process. | 4 | |
| 208 | ON and OFF Boarding | Compliance | Capture and submit statutory compliance data for using standard forms. |
| (e.g. Veteran Status, EEOC and Disability) | 4 | ||||
| 209 | ON and OFF Boarding | Compliance | Maintain an electronic I-9 form that can be digitally signed and stored within the system without the use of a third-party software excluding the US Department of Homeland Security's eVerify system. | 5 | |
| 210 | ON and OFF Boarding | Compliance | Maintain and present US federal and state compliant tax withholding forms to employees for completion. | 5 | |
| 211 | ON and OFF Boarding | Employee Experience | An onboarding welcome page can be customized with the company logo, brand colors, and welcome message. | 5 | |
| 212 | ON and OFF Boarding | Employee Experience | The system has an onboarding dashboard that lists tasks, status, and uploaded documents. | 5 | |
| 213 | ON and OFF Boarding | Employee Experience | New hires can electronically sign or acknowledge receipt of policies and documents such as an employee handbook. | 5 | |
| 214 | ON and OFF Boarding | Interfaces | Offer APIs or development of custom integrations with client-selected background, drug test, and credit check providers. | 1 | |
| 215 | ON and OFF Boarding | Interfaces | Integration with vendor's background, drug test and credit check partners. | 1 | |
| 216 | ON and OFF Boarding | Reporting | Track completion of Manager, Employee, HR and Payroll onboarding tasks. | 5 | |
| 217 | ON and OFF Boarding | Separations | Ability to create an offboarding process that includes an online exit interview (created within the system) or a link to a third-party exit interview. |
| In the comments, please list which methods are supported. | 5 | ||||
| 218 | ON and OFF Boarding | Separations | Workflow can be configured to notify other organizational areas of exiting employees; for example, security, IT, payroll, accounts payable, operations). | 5 | |
| 219 | ON and OFF Boarding | Separations | Ability to customize the list of separation reason codes | 5 | |
| 220 | Payroll | Administration | Online access to historical gross-to-net employee data for 7 years. | 5 | |
| 221 | Payroll | Administration | Ability to attach the garnishment order to the employee's file. | 5 | |
| 222 | Payroll | Administration | Notify employee of wage attachment order when entered into the system. | 5 | |
| 223 | Payroll | Administration | Prorate pay period earnings for new hires | 0 | |
| 224 | Payroll | Administration | Prorate pay period earnings for terminations | 5 | |
| 225 | Payroll | Administration | Full garnishment administration to include interpretation, system setup and handling of usual correspondence related to withholding orders, processing of payment and disbursement by check or EFT. | 0 | |
| 226 | Payroll | Administration | Maintain current, MTD and YTD totals for all pay codes, including hours, earnings, deductions and taxes | 5 | |
| 227 | Payroll | Administration | Offer tax management services with guaranteed accurate tax calculations, deposits, U.S. tax filing, and new state setups. | 0 | |
| 228 | Payroll | Administration | See actual year-to-date W-2s | 5 | |
| 229 | Payroll | Administration | Real-time payroll calculations to view period-to-date earnings, deductions, gross and net pay for one to all employees. | 3 | |
| 230 | Payroll | Administration | Calculate overtime according to federal FLSA regulations (e.g., regular rate of pay), in real-time and displayed on the screen | 5 | |
| 231 | Payroll | Administration | Calculate federal, state and local income taxes based on home address or work location, track changes to both and correctly maintain documents and filings. | 5 | |
| 232 | Payroll | Compliance | Comply with local, state and governmental employment regulations and laws | 5 | |
| 233 | Payroll | Compliance | Maintain all federal, state and local tax jurisdictions, taxes and rates. | 5 | |
| 234 | Payroll | Compliance | Accommodate separate tax exempt controls for federal, state, and local taxes | 5 | |
| 235 | Payroll | Compliance | Provide additional withholding fields for federal, state, and local taxes | 5 | |
| 236 | Payroll | Configuration | Adjust payroll calendar for unanticipated changes during the year (e.g., special holiday) | 5 | |
| 237 | Payroll | Configuration | Earnings can be taxed at different rates (e.g., regular and supplemental) on the same check | 5 | |
| 238 | Payroll | Configuration | Support fixed amount pay types | 5 | |
| 239 | Payroll | Configuration | Must accommodate a four-level GL account structure to tie labor costs to work orders. | 5 | |
| 240 | Payroll | Employee Self-service | Employees can use the "Model my Pay" feature to see how changes in hours, taxes, 401k deductions, etc. will affect their pay. | 5 | |
| 241 | Payroll | Payment Methods | Offer pay cards. Attach terms and conditions. |
| NAME THIS DOCUMENT 04_Paycard_Terms | 0 | ||||
| 242 | Payroll | Post Processing | NACHA and Positive Pay files can be uploaded to clients bank by the client | 0 | |
| 243 | Payroll | Post Processing | Support carrier billing reconciliation and audits. | 4 | |
| 244 | Payroll | Post Processing | Client can pay their own taxes using system-generated tax forms. | 0 | |
| 245 | Payroll | Post Processing | Provide a summary and detail report of funding requirements for wage attachments, garnishments and union dues | 0 | |
| 246 | Payroll | Post Processing | Allocate an employee's pay by net amount to multiple cost centers, as appropriate. In the comments describe how this is accomplished. | 5 | |
| 247 | Payroll | Post Processing | Provide employee level detail trial balance reporting to align GL activity | 5 | |
| 248 | Payroll | Post Processing | Comprehensive GL reporting with capability to customize per business entity | 5 | |
| 249 | Payroll | Post Processing | Process stop payments and re-issue checks | 0 | |
| 250 | Payroll | Post Processing | Payroll register includes comprehensive totals with a description at the end of the report | 5 | |
| 251 | Payroll | Post Processing | Provide a summary of payroll allocations by business unit, cost center and project code | 5 | |
| 252 | Payroll | Post Processing | Statutory tax payments processed by vendor | 0 | |
| 253 | Payroll | Post Processing | Generate electronic payroll journal entry for earnings, taxes and deductions by employee and cost center (GL file). | 5 | |
| 254 | Payroll | Post Processing | What options are available for payroll tax reporting and remittance? If more than one option, enter options in the comments. | 0 | |
| 255 | Payroll | Post Processing | Provide your payroll processing timeline with high-level steps and timing from payroll funding to direct deposit and receipt of paper checks. | 0 | |
| 256 | Payroll | Post Processing | Vendor generates and prints year-end tax statements to active and terminated employees? | 0 | |
| 257 | Payroll | Post Processing | Payroll funding (Recap) report. Describe the funding process in detail for reconciliation. | 0 | |
| 258 | Payroll | Pre-processing | Employee pay/job/tax data change report to view all changes within a pay period. | 5 | |
| 259 | Payroll | Processing | Locally print pay statements and checks. | 5 | |
| 260 | Payroll | Processing | Calculate gross-ups every payroll | 3 | |
| 261 | Payroll | Processing | Offer Application Management Support options to process payroll, maintain payroll data and manage configurations. | 0 | |
| 262 | Payroll | Processing | Calculate missed earnings and overtime and update benefit contributions automatically during the next payroll when a retroactive change is made to an employee's salary/pay rate. | 5 | |
| 263 | Payroll | Processing | Ability to adjust incorrect YTD deduction totals (e.g., 401k, insurance deductions, etc.). |
| In the comments, describe how this is done. | 5 | ||||
| 264 | Payroll | Processing | Process payments to terminated employees after the last payroll during which they were active. | 5 | |
| 265 | Payroll | Processing | Process off-cycle payments, as needed, per company policy; include audit report | 5 | |
| 266 | Payroll | Processing | Ability to track scheduled limits for example 457 and HSA to stop deductions once limit is met. | 5 | |
| 267 | Payroll | Processing | Process payroll weekly, bi-weekly, semi-monthly, monthly, or can run any combination during the single pay run. |
| In the comments list any limitations. | 5 | ||||
| 268 | Payroll | Processing | Offer payment services that draw funds for payroll, taxes and garnishments. | 0 | |
| 269 | Payroll | Reporting | Generate monthly, quarterly and YTD reports | 5 | |
| 270 | Payroll | Reporting | Audit report of changes to live checks | 0 | |
| 271 | Payroll | Reporting | Payroll reports including but not limited to hours, earnings and deduction variances by employee, cost center and org levels, labor reports, audit reports to detect irregularities, etc. | 5 | |
| 272 | Proposal | General | Product / Application Being Proposed | 0 | |
| 273 | Proposal | General | Provide a draft copy of your standard agreement for these services.(one document with all referenced content, appendices and documents included) |
| NAME THIS DOCUMENT: 05_Sample Agreement | 0 | |||
| 274 | Proposal | General | Attach a detailed pricing proposal. The proposal MUST INCLUDE pricing for all requirements within this RFP, all implementation costs (one document), the cost for required 3rd party products or services, and optional items (e.g. additional historical data conversions, price per additional integrations, etc.) - can include multiple files. |
NAME THIS DOCUMENT: 06_Pricing Proposal
| If submitting multiple documents use 6a_, 6b_,6c, etc… | 5 | |||
| 275 | Proposal | General | Supply THREE references for efforts in which your firm has supported clients similar in size and scope. MUST INCLUDE. Client WILL NOT contact your client reference without your prior authorization. (one document) |
| NAME THIS DOCUMENT: 07_Client References | 3 | ||||
| 276 | Recruiting | Administration | Administrators can configure workflows. | 5 | |
| 277 | Recruiting | Administration | Multiple offer letter templates can be created and active. | 5 | |
| 278 | Recruiting | Administration | Job/Position requisition workflows allows multiple approvers. | 5 | |
| 279 | Recruiting | General | Capture interview feedback within the system. | 5 | |
| 280 | Recruiting | General | Can attach documentation to a job requisition. | 3 | |
| 281 | Recruiting | General | Administrator's can override the job/position approval process with ability to decline or request more information. | 3 | |
| 282 | Recruiting | General | Approvals can be requested and dispositioned via email without logging into the system. | 4 | |
| 283 | Recruiting | General | Multiple positions can be filled on the same requisition. | 5 | |
| 284 | Recruiting | General | Hiring process steps and progress are visible to the hiring manager. | 5 | |
| 285 | Recruiting | General | Administrators can re-open a closed requisition. | 5 | |
| 286 | Recruiting | General | A position can be hired at multiple grade levels | 5 | |
| 287 | Recruiting | General | Jobs are able to be posted both internally and externally at the same time or independently or in sequence. | 5 | |
| 288 | Recruiting | General | Can remove the posting (internal or external) at any given point in time. | 5 | |
| 289 | Recruiting | General | Ability to integrate with 3rd party recruiting service platforms for aggregated job searching. | 5 | |
| 290 | Recruiting | General | Integrates with social media job boards to post openings. | 5 | |
| 291 | Recruiting | General | Can send marketing materials to candidates within the system. | 3 | |
| 292 | Recruiting | General | Candidates have mobile access. | 5 | |
| 293 | Recruiting | General | Pre-screening questions are supported. | 5 | |
| 294 | Recruiting | General | Integrates with Microsoft 365 for interview scheduling. | 2 | |
| 295 | Recruiting | General | Pre-screening questions have configurable response types, for example, multiple choice, free form text, selection box, etc. | 5 | |
| 296 | Recruiting | General | Administrators can easily see the entire recruiting process at a glance. | 5 | |
| 297 | Recruiting | General | Recruiters are able to search the database for best fit candidates. | 5 | |
| 298 | Recruiting | General | Recruiters can search database by keywords OR using Boolean logic. | 5 | |
| 299 | Recruiting | General | System can identify and prevent a duplicate candidate record. | 5 | |
| 300 | Recruiting | General | Administrators can merge candidate records once a duplicate is found. | 1 | |
| 301 | Recruiting | General | Predefined workflow that requires HR to conduct pre-screening before forwarding qualified candidates to manager. | 4 | |
| 302 | Recruiting | General | Administrators have mobile access. | 5 | |
| 303 | Recruiting | General | Ability to create custom workflow for hiring a candidate | 5 | |
| 304 | Recruiting | General | Candidate can sign the offer letter and submit to HR through system. | 5 | |
| 305 | Recruiting | General | Can report on recruiting data such as application source and demographics. | 5 | |
| 306 | Recruiting | General | Analytics on job board hires and EE turnover comparison on dashboards | 5 | |
| 307 | Recruiting | General | Candidate data updates HR database once hired | 5 | |
| 308 | Recruiting | General | Ability to define workflow for different job postings/ position/ role classification | 5 | |
| 309 | Recruiting | General | Attach documents (e.g. resume, cover letter, portfolio, certification) | 5 | |
| 310 | Recruiting | General | Ability to Weight / Score candidates - based on pre-set criteria | 5 | |
| 311 | Recruiting | General | Manage/Track changes to position description | 5 | |
| 312 | Recruiting | General | Create total compensation statement (to be sent with offer letter) | 5 | |
| 313 | Recruiting | General | Ability to support anonymize resume function to remove name/school, etc. | 1 | |
| 314 | Recruiting | General | Provide an EEOC questionnaire for every applicants. | 3 | |
| 315 | Recruiting | General | EEOC information is separate from their applicant profile and not viewable by hiring managers. | 3 | |
| 316 | Recruiting | General | Ability to create and maintain multiple offer templates (5) | 5 | |
| 317 | Recruiting | Manager Self-Service | Managers can submit a job/position requisition online. | 5 | |
| 318 | Recruiting | Manager Self-Service | Job/Position requisition approval steps and progress are visible to the manager who submitted the requisition. | 5 | |
| 319 | Recruiting | Manager Self-Service | Job descriptions can be uploaded and attached to Job/Position requisitions. | 5 | |
| 320 | Reporting & Analytics | Benefits | Offer reports on 401k and 457 discrimination testing. | 0 | |
| 321 | Reporting & Analytics | Benefits | Customizable census reports that can be used to send eligibility and demographic information to benefit carriers | 5 | |
| 322 | Reporting & Analytics | Benefits | Comprehensive 457 census and eligible compensation report | 5 | |
| 323 | Reporting & Analytics | Benefits | Comprehensive 401K census and eligible compensation report | 5 | |
| 324 | Reporting & Analytics | Benefits | Track all database changes, including employee status changes, benefit elections, demographic changes | 5 | |
| 325 | Reporting & Analytics | Compensation | Reports or dashboards included in standard offering to conduct internal salary comparisons/job analysis | 5 | |
| 326 | Reporting & Analytics | Core HR | EEO-1 and EEO-4 reports are part of the standard reporting package. | 5 | |
| 327 | Reporting & Analytics | Finance | The system records all data, configuration, security changes and workflow approvals with a timestamp and user id | 5 | |
| 328 | Reporting & Analytics | General | Provide a list of standard reports (for all functional modules) delivered with the system. |
| NAME THIS DOCUMENT: 08_Standard Reports | 5 | ||||
| 329 | Reporting & Analytics | General | Ability for client to create Ad hoc/custom reports (created from within your system) and they can be printed and exported to PDF, Word, or Excel. | 5 | |
| 330 | Reporting & Analytics | General | Custom formulas using SQL or a system specific language can be included in reports. | 4 | |
| 331 | Reporting & Analytics | General | Save an ad hoc report as either public, available to anyone with required access, or private, only can be used by the individual who created it. | 5 | |
| 332 | Reporting & Analytics | General | Deliver dashboards, charting, metrics, exception reporting, and analytics. | 4 | |
| 333 | Reporting & Analytics | General | Standard reports and/or dashboard widgets include a compensation change report that can be filtered by date range (e.g. weekly, pay period, custom range, etc.) | 5 | |
| 334 | Reporting & Analytics | General | Provide dashboards to deliver reports, statistics, pie charts and bar graphs, status updates, etc. | 3 | |
| 335 | Reporting & Analytics | General | Support "as of date" reporting for staff counts – i.e. Headcount as of April 1st - and going back and looking at employee population at a certain time in the past. | 5 | |
| 336 | Reporting & Analytics | General | Report on current and historical employee demographic and payroll data | 4 | |
| 337 | Reporting & Analytics | General | Ability to schedule the distribution of all standard and custom reports | 5 | |
| 338 | Reporting & Analytics | General | Send a notification to the report owner when a report they scheduled fails to send | 5 | |
| 339 | Reporting & Analytics | General | Reports included all legal entities, divisions, locations, departments dependent on access rights | 5 | |
| 340 | Reporting & Analytics | General | Report on future dated employee actions or changes | 3 | |
| 341 | Reporting & Analytics | General | Ability to report on and view historical data for both active and terminated employees | 5 | |
| 342 | Reporting & Analytics | General | Integration monitoring tools or reports are available to determine if inbound integrations have failed and require intervention to load the data. | 5 | |
| 343 | Reporting & Analytics | General | Ability to create audit and trend reports or dashboard summaries to identify data integrity issues. | 3 | |
| 344 | Reporting & Analytics | Human Resources | Diversity, Equity and Inclusion reports that can include user-defined/custom fields. | 0 | |
| 345 | Reporting & Analytics | Human Resources | Disability reporting including reasonable accommodations and leave of absence status. | 4 | |
| 346 | Reporting & Analytics | Human Resources | Dynamic (i.e. based on selection criteria) headcount reports that can include user-defined/custom fields. Examples are turnover, attrition, and churn. | 5 | |
| 347 | Reporting & Analytics | Onboarding | Ability to report on pre-employment demographic information (i.e. candidate job data) | 3 | |
| 348 | Reporting & Analytics | Payroll | Offer labor reports with allocations by cost center, division or EIN/company | 4 | |
| 349 | Reporting & Analytics | Security | Provide reports to satisfy Sarbanes–Oxley (SOX) control audits. | 5 | |
| 350 | Reporting & Analytics | Security | Report users can only view data allowed by their security role. | 5 | |
| 351 | Reporting & Analytics | Year End | Payroll administrator can create/print the organization's W-2s. | 5 | |
| 352 | Reporting & Analytics | Year End | Prepare all relevant US end of year tax statements. | ||
| (e.g.: W-2, 941, 1099s, State, SUI, and worksite reporting). | 5 | ||||
| 353 | Reporting & Analytics | Year End | Affordable Care Act (ACA) reporting. | 5 | |
| 354 | Services | Implementation | Which implementation sourcing approach are you proposing? | 3 | |
| 355 | Services | Implementation | Based on the information provided about this project, describe the implementation approach you would recommend specifically for us (one page). |
| NAME THIS DOCUMENT: 09_Implementation Methodology | 5 | |||
| 356 | Services | Implementation | Provide a graphic of the proposed implementation team for this project. Include roles, responsibilities, location and allocation by phase over the course of the project. |
| NAME THIS DOCUMENT: 10_Vendor Implementation Team | 5 | ||||
| 357 | Services | Implementation | How soon after an agreement is signed can the implementation team start working on this project? | 5 | |
| 358 | Services | Implementation | Outline the proposed roles and responsibilities of the client project team. Include percent allocations for each role by phase (one document). |
| NAME THIS DOCUMENT: 11_Client Implementation Team | 5 | ||||
| 359 | Services | Implementation | Describe how system configuration and setup knowledge is transferred from the vendor to client. | 5 | |
| 360 | Services | Implementation | Describe your methodology for migrating in-scope data from legacy systems to your system. Include the number of data loads, how you handle requests for additional data loads, the length of time if any that clients have to maintain data in both systems. |
| NAME THIS DOCUMENT: 12_Data Conversion Approach | 5 | |||
| 361 | Services | Implementation | Provide HISTORICAL data conversion options. Include the standard approach recommended as well as other alternatives. (one document) |
| NAME THIS DOCUMENT: 13_Historical Data Options | 5 | ||||
| 362 | Services | Implementation | Describe the various environments (test, stage, development, production, etc.) that the client will have throughout implementation to ensure configuration and testing can be executed without overlapping purposes and phases causing issues | 5 | |
| 363 | Services | Project Management | Describe your approach to project management. Include who is responsible for creating the maintaining the implementation project plan, what tools are used and how client tasks will be integrated into the project. | 3 | |
| 364 | Services | Project Management | Provide a high-level timeline for a standard implementation of the same size and scope of this RFP. Include the average project length in months. |
| NAME THIS DOCUMENT: 16_Highlevel Timeline | 5 | ||||
| 365 | Services | Project Management | Describe your approach to communication and information sharing. Include the methods and tools that will be used throughout the course of this project. | 4 | |
| 366 | Services | Project Management | What critical success factors will be measured to ensure implementation success? | 3 | |
| 367 | Services | Project Management | Based on the information provided, indicate the primary challenges/risks you foresee with this specific implementation. | 4 | |
| 368 | Services | Project Management | Describe your process for transitioning from implementation to customer support. | 5 | |
| 369 | Services | Project Management | Provide detailed sample Implementation Project Plan. (one document) |
| NAME THIS DOCUMENT: 17_Sample Project Plan | 5 | ||||
| 370 | Services | Quality Assurance | Describe your approach to Quality Assurance, including types of validation and testing methods that are used on all projects. | 5 | |
| 371 | Services | Quality Assurance | Provide sample test scripts/scenarios (one document). |
| NAME THIS DOCUMENT: 18_Sample Test Scripts | 5 | |||
| 372 | Services | Quality Assurance | Do you release new versions into at test or preview environment before production that is available to administrative users? |
If yes, briefly include details on the testing environment (including refresh schedules from copy of production data).
| If a testing environment is NOT included then you MUST include the cost of one in your proposal. | 3 | ||||
| 373 | Services | Support | Test environment is provided as a standard with no additional cost service. | 4 | |
| 374 | Services | Support | Provide basic configuration (e.g., new time codes, new pay rules) support | 0 | |
| 375 | Services | Support | Update configurations and reports to comply with new or changes to local, state and federal laws and regulations. | 5 | |
| 376 | Services | Support | Online portal to track support calls, emails, online tickets and chat requests. | 5 | |
| 377 | Services | Support | What are your core support center hours? | 5 | |
| 378 | Services | Support | Describe the available options for after hours support? | 3 | |
| 379 | Services | Support | Describe the options for post-production support. Identify the standard support service included without an additional charge. |
| NAME THIS DOCUMENT: 14_Post Prod Support | 5 |
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