2022_AHGC_RFP_Attach_A_Policy_and_Procedure_Manual.pdf

COUNTY OF SACRAMENTO

Department of Regional Parks - Golf Division

Policy and Procedures Manual

Revision Date: June 2020 Prepared by: Greg Bliek, Golf Division Manager Approved by: Liz Bellas, Director

Ancil Hoffman Golf Course

Cherry Island Golf Course

Mather Golf Course

S A C R A M E N T O C O U N T Y G O L F D I V I S I O N

Policy and Procedures Manual

Golf Division

10361 Rockingham Drive, STE 100

Sacramento, California 95827

Phone 916-875-6757• Fax 916-875-6050

County Golf Division – Policy and Procedures Manual Revision Log

Revision Date Page(s) Revised Section Revised Description of Revision(s)

January 2015 All All Position updates, Fees, PAP

May 2016 D1-D6 Fee increases

August 2019 All Any related to addresses or position changes

G O L F P O L I C Y & P R O C E D U R E S M A N U A L i

Table of Contents

Page

General Information

1.1 Introduction

1.2 Our Vision

1.3 Our Mission

1.4 Purpose of This Manual

1.5 Updates and Revisions

1.6 Golf Division Contact List

Description of Facilities

2.1 Ancil Hoffman Golf Course

2.2 Cherry Island Golf Course

2.3 Mather Golf Course

2.4 Campus Commons Golf Course

Responsibilities

3.1 Course Operation & Maintenance

3.2 Security and Law Enforcement

3.3 Golf Shop and Restaurant Operations

3.4 Player Assistant Program

3.5 Course Affairs Committees

3.6 Sacramento Golf Council

3.7 Equal Access Provision

Facilities and Services

4.1 Golf Course Public Access Information

4.2 Golf Shop

4.3 Driving Range

4.4 Restaurants

4.5 Alcohol Policy

ii

4.6 Tournament Room

4.7 Ancil Hoffman Trophy Room

4.8 NCGA Computer- Policy/Procedures

4.9 Ancil Hoffman Picnic Area Policy

Course Play and Operation Policies

5.1 Etiquette and Rules for Golfers

5.2 Removal of Golfers from the Golf Course

5.3 Golf Carts

5.4 Disabled Golfer Golf Cart Policy

5.5 Turf Condition Categories

5.6 Golf Bags and Clubs

5.7 Number of Players

5.8 Shotgun Starts

5.9 Shoes

5.10 Dress Code

5.11 Rain Check Policy

5.12 Inclement Weather Closure

5.13 Frost Policy

5.14 Cooler/Ice Chest Policy

Administrative Policies

6.1 Green Fees

6.2 Holidays

6.3 Complimentary Play

6.4 Student Team Play

6.5 Nine-Hole Play

6.6 Time of Day/Year Play

6.7 League Play

6.8 Junior Golf Etiquette Classes

6.9 Starting Times/Intervals

6.10 Reservations for Starting Times

iii

Home Clubs

7.1 General Description

7.2 Home Club Privileges

7.3 Benefits to the Golf Course

7.4 Designated Home Clubs

Tournament Procedures

8.1 Home Club Tournaments

8.2 Special Tournaments

8.3 Tournament Reservation Deposits- Home Clubs

8.4 Other Tournament Groups

8.5 Sacramento Golf Council

8.6 Tournament Booking and Cancellations

8.7 Tournament Start Policy

8.8 Premium Tournament (Shotgun Tournaments)

8.9 Weekend Special Events (Tournaments)

8.10 Allocation of Fees

8.11 Booking Procedures

Club House/Maintenance

9.1 Club House Maintenance Guidelines

9.2 Ancil Hoffman Golf Course Club House Maintenance

9.3 Cherry Island Golf Course Club House Maintenance

9.4 Mather Golf Course Club House Maintenance

Equipment at Sacramento County Golf Courses

10.1 County Owned Equipment

Emergency Procedures

11.1 Emergency Procedures

Course Affairs Committee Guidelines

A-1 Introduction iv

A-2 History

A-3 Committee Composition

A-4 Purpose

A-5 Committee Member Appointments

A-6 Duties of Officers on the Committees

A-7 Duties of the Committees

A-8 Course Evaluation Guidelines

Organizational Chart

Sacramento Golf Council By-Laws

Sacramento County Golf Course Fee Schedule

D-1 Golf Fee Schedule

Player Assistant Program

E-1 Program Overview

E-2 Slow Play Policy & Implementation Procedure

E-3 Additional Player Assistant Duties

E-4 Enforcement Of Course Rules

E-5 Observed Misuse of Golf Course

E-6 Non-Golfers

E-7 General Guidelines

E-8 Player Assistant Benefits

Sacramento County Liability Incident Report

Location Maps

Adaptive Golf Cart Policy

H-1 Use of Adaptive Golf Carts

H-2 Cart Availability

H-3 Cart Fees and Revenue Breakdown v

Golf Course Evaluation Guidelines and Form

I-1 Evaluation Guidelines

I-2 Evaluation Form

Golf Course Maintenance Standards

County of Sacramento

1-1

General Information

1.1 Introduction

Interest in golf has increased in Sacramento County, as it has throughout the United States.

There has also been a tremendous increase in competition for golf rounds between various daily fee and municipal golf course operators. Those who use the County’s golf courses may desire information about our policies and procedures. This manual will assist in clarifying questions and concerns. It will become necessary to periodically examine the golf course manual to ensure that it meets the diverse needs of all those who use our facilities.

1.2 Our Vision

“To offer the highest quality public golf course facilities and services to the widest range of

County residents and visitors to the region, at affordable prices.”

1.3 Our Mission

Sacramento County managers and staff strive to provide quality golf experiences for customers and Sacramento County residents by:

A. Assessing reasonable rates

B. Providing well operated and maintained facilities

C. Hiring and training employees whose attitude and skill level enhances the recreational experience for our customers

D. Improving facilities consistent with capital improvement goals

E. Applying sound management practices in the operation of the golf courses

F. Providing equal access to all

G. Growing the game of golf as called for by the United States Golf Association (USGA)

H. Insuring that the Golf Fund remains self-supporting (as directed by the Board of

Supervisors)

SECTION

1-2

1.4 Purpose of This Manual

A. The purpose of this manual is to establish uniform policies and procedures to govern the operation, maintenance and use of Sacramento County owned and operated golf courses.

This manual provides information of a directive nature for members of the Sacramento

County Department of Regional Parks staff, fee managers, and concessionaires operating each golf course.

B. In order to keep the manual up-to-date, Department staff will attempt to review and revise the manual every two years. However, the manual should be reviewed and revised as necessary to remain an effective tool in managing County Policy. Suggestions for clarity of content are welcome and should be submitted, in writing, to the Golf Division.

Greg Bliek, Golf Division Manager

Department of Regional Parks

Golf Division

10361 Rockingham Drive, STE 100

Sacramento, CA 95827

1.5 Updates and Revisions

The manual has been designed so that changes, additions, and revisions can be distributed and inserted into the manual without altering the page numbering system. A log sheet should be maintained by each designated “holder” of the manual to insure that it is kept up to date.

A. Golf Policy Procedures Manual Holders – Distribution List

Position Holder

Agency Head, Robert Leonard Exec. Secretary

Parks Director Liz Bellas

Golf Division Manager Greg Bliek

Ancil Hoffman - Golf/Park Maintenance

Golf Shop Manager

Food & Beverage Manager

Greg Bliek

Asa Jenning

Derek Smith

Cherry Island - Golf Shop Manager

Golf Course Superintendent

Food & Beverage Manager

Marcus Patterson

Craig Strong

Jeff Stevens

Mather - Golf Shop Manager

Golf Course Superintendent

Restaurant Manager

Lance Fong

Moody Ayeb

Daniel Fuchino

Fee Managers - CourseCo Inc. and Empire Golf Inc.

merged in 2019. Empire will dissolve at expiration of agr.

Mike Sharp

Rod Metzler

Sacramento County Recreation & Parks Commission (5) Commissioners

Sacramento Golf Council, All Members (26) Members

Course Affairs Committees, All Members (15) Members

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1.6 Golf Division Contact List

Automated Tee-Time Reservation System 368-PUTT (7888)

NOTE: The area code for all numbers is 916 unless listed.

Administration Work Fax Email Greg Bliek, Golf Division Manager 875-6757 875-6050 bliekg@saccounty.net

ASO III – Adriane Rosemond 875-5925 875-6050 rosemonda@sacounty.net

Ancil Hoffman Golf Course

Maintenance Greg Bliek, Park/Golf Maintenance 482-9792 482-9796 bliekg@saccounty.net

Johnny Galvan, Park Maint. Worker 482-9792 482-9796

Jay Nilan, Park Maint. Worker 482-9792 482-9796

Golf Shop 482-3284 482-1206 Asa Jennings, Golf Shop Manager 482-3813 482-3089 ajennings@golfancilhoffman.com

Robert Whitt, Head Professional 482-3813 482-3089 kmetzler@golfancilhoffman.com

Restaurant Derek Smith , F&B Manager 481-1701 dsmith@golfancilhoffman.com

Cherry Island Golf Course

Craig Strong, Superintendent 991-7659 991-0771 cstrong@golfcherryisland.com

Golf Shop 991-6875 991-6512 Marcus Patterson, Golf Shop Mgr 991-7293 991-6512 mpatterson@golfcherryisland.com

Jeff Stevens, F&B Manager 991-2451 jstevens@golfcherryisland.com

Mather Golf Course

Moody Ayeb, Superintendent 364-4361 364-4360 mayeb@playmather.com

Golf Shop 364-4354 364-4360

Lance Fong, Golf Shop Manager 364-4354 364-4360 lfong@playmather.com

Cody Smith, F&B manager 364-4354 364-4360 csmith@playmather.com

Campus Commons Golf Course

Dale/Wendy Arinno, Maint./Operations 922-5861 wendyarinno@msn.com

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Description of Facilities

2.1 Ancil Hoffman Golf Course

A. Ancil Hoffman Golf Course is a nationally ranked (top 75 public golf courses by Golf

Digest), 18-hole, championship golf course, par 72 for men and par 73 for women.

The course ratings are as follows:

Gold Tees (Men) Rating 73.3 Slope 131 7,009 yards

Blue Tees (Men) Rating 71.3 Slope 126 6,538 yards

White Tees (Men) Rating 68.8 Slope 120 6,016 yards

White Tees (Women) Rating 74.8 Slope 132 6,016 yards

Black Tees (Men) Rating 66.6 Slope 116 5,517 yards

Black Tees (Women) Rating 71.5 Slope 125 5,517 yards

Green Tees (Men) Rating 64.7 Slope 113 5,107 yards

Green Tees (Women) Rating 69.1 Slope 117 5,107 yards

B. The course was designed by William Bell Jr. and opened for play on May 15, 1965.

The facility includes a 2186 square foot full service golf shop, a 2163 square foot restaurant with a full service bar, a tournament room in the clubhouse, and the Ancil

Hoffman Trophy Room building, which is now used as the performance studio for the teaching academy. The golf course has a driving range, two practice putting greens and a practice bunker available for instruction and individual use. (See attached location map at Appendix G)

2.2 Cherry Island Golf Course

A. Cherry Island Golf Course is an 18-hole, championship golf course, par 72 for men and par 72 for women. The course ratings are as follows:

Blue Tees Rating 71.9 Slope 129 6,562 yards

White Tees Rating 70.8 Slope 124 6,201 yards

Gold Tees Rating 71.8 Slope 121 5,556 yards

Red Tees Rating 70.0 Slope 117 5,163 yards

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B. The course was designed by Robert Muir Graves and opened on June 1, 1990. The facility includes a 2603 square foot full service golf shop and a 4231 square foot restaurant with a full service bar and patio area. The golf course has a driving range, practice putting and chipping greens for instruction and individual use. (See attached location map at Appendix G)

2.3 Mather Golf Course

A. Mather Golf Course is an 18 hole, championship golf course, par 72 for men and par

74 for women. The course ratings are as follows:

Blue Tees Rating 71.8 Slope 125 6,734 yards

White Tees Rating 70.3 Slope 123 6,436 yards

Red Tees Rating 72.4 Slope 119 6,028 yards

Forward Tees Rating 71.7 Slope 123 5,811 yards

B. The course was designed by Jack Fleming and built by the U.S. Air Force. The first nine holes opened in 1958 with the second nine opening in 1963. The County purchased the golf course from the Air Force and opened it for public play in May

1994. The facility includes a 6,700 square foot clubhouse including a full service golf shop and restaurant with covered outside seating. The outside facilities include a driving range, practice bunkers, putting and chipping greens as well as a reservable practice and teaching area. (See attached location map at Appendix G)

2.4 Campus Commons Golf Course

Campus Commons Golf Course is an “Executive” 9-hole golf course located within the

American River Parkway. The golf course was designed by William C. McDowell and was built in 1973. This County-owned, nine-hole golf course is currently under a long-term lease to independent contractor CAMPUS COMMONS GOLF COURSE PARTNERSHIP for development, operations, clubhouse, and parking area. Maintenance and operation of the golf course is performed solely by the private operator, with limited County involvement. As a result of the lease provisions, this course is excluded from these policies and procedures. The

Campus Commons lease term expires April 30, 2012, with a ten-year option for extending the agreement.

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Responsibilities

3.1 Course Operation & Maintenance

The following golf courses are owned by Sacramento County and managed by the

Department of Regional Parks, Golf Division.

Golf Course Maintenance Responsibility

A. Ancil Hoffman County

B. Cherry Island Empire Golf Inc.

C. Mather Golf Course CourseCo Inc.

D. Campus Commons Campus Commons Golf Partnership

3.2 Security and Law Enforcement

The Sacramento County Sheriff’s Department and the Department of Regional Parks’s

Ranger Unit provide enforcement of laws and ordinances within the park/golf course.

3.3 Golf Shop and Restaurant Operations

Agreements are publicly bid and awarded by the Sacramento County Board of Supervisors.

Negotiation, supervision, control and monitoring of the contracts are responsibilities of Golf

Division staff.

A. Ancil Hoffman Golf Course

1. The Golf Shop at Ancil Hoffman Golf Course is operated under a fee management agreement with Empire Golf, Inc.

2. The Restaurant at Ancil Hoffman Golf Course is operated under a fee management agreement with Empire Golf, Inc.

B. Cherry Island Golf Course

All facilities at Cherry Island Golf Course are operated under a fee management agreement with Empire Golf, Inc.

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C. Mather Golf Course

All facilities at Mather Golf Course are operated under a fee management agreement with CourseCo Inc.

D. Campus Commons Golf Course

All complete facility at Campus Commons Golf Course is operated on a long term lease between the County of Sacramento and CAMPUS COMMONS GOLF

COURSE PARTNERSHIP.

3.4 Player Assistant Program

Player Assistants are volunteers whose services are used by the County of Sacramento to serve the public good. Their duties include regulating pace of play and coordinating emergency services on the golf course as may be necessary. Managing Player Assistant services is the responsibility of the Fee Managers. Services are required during peak periods of play, tournaments, and at other times, as needed, to reduce slow play and maintain orderly play on the golf course. See Appendix E for a detailed list of the duties and responsibilities of Player

Assistants.

3.5 Course Affairs Committees

A. A Course Affairs Committee has been established at each golf course and serves as an advisory body to the Director. The Committees are typically involved in green fee evaluations and course condition reviews. The composition of the Committee is described in this manual in Appendix A. An organizational chart that depicts the relationship of golf course organizations and agencies to the Golf division is included in Appendix B.

B. The Department encourages ‘Home Clubs’ from each golf course to provide representation on the Course Affairs Committee at each course. Organizations currently recognized as ‘Home Clubs’ are identified in Section VII of this manual.

3.6 Sacramento Golf Council

The Sacramento Golf Council is a non-profit, non-political, voluntary organization composed of a maximum of 26 members who are residents of the City and County of Sacramento. The

Golf Division Manager, County Golf Division and the City of Sacramento Golf Administrator jointly appoint individuals to the Golf Council for two-year terms. (See Appendix C, Council

By-Laws)

3.7 Equal Access Provision

The County of Sacramento prohibits discrimination on the basis of race, color, national origin, age or disability in their programs or activities. If anyone believes he or she has been discriminated against in any recreation activity, program, or facility, a complaint may be filed with the Department of Regional Parks, 4040 Bradshaw Road, Sacramento, California 95827, or call (916) 875-6961.

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Facilities and Services

4.1 Golf Course Public Access Information

Sacramento County golf courses are scheduled to be open for play each day of the year. Play is normally permitted on each golf course, seven days a week, from sunrise until dark. In the event a golf course becomes unplayable, the Golf Course Superintendent, Golf Shop Manager, or his/her designated representative may close the golf course. These individuals, for each golf course, are listed on page 2-3. In the event the Golf Course is closed, the Superintendent or the

Golf Shop Manager must notify the Golf Division Manager.

4.2 Golf Shop

The golf shops are operated under a fee-for-service management agreement with the County.

Hours of operation are from sunrise to dark, seven days a week. Services provided:

A. Starter and reservation services

B. Player Assistant services

C. Golf merchandise sales, services and repair

D. Golf instruction

E. Driving range

F. Equipment rental

G. Golf cart rental and maintenance

H. Tournament booking

I. Participation with course affairs committee activities

J. Minor facility improvements

4.3 Driving Range

The driving range is open to the public during golf shop hours. The golf shop is responsible for all driving range operations and up-keep. The Golf Course Superintendent is primarily responsible for maintaining the turf on the range and determines when use is allowed.

4.4 Restaurants

The restaurants are operated under contract with the County. Services consist of restaurant food and beverage sales, on-course food and beverage cart sales, and catering services. Hours of operation may very but are typically from sunrise until dark, seven days a week during peak periods, unless the course is closed earlier due to inclement weather. Restaurant hours may

4-2 vary with the season, as well as, differences in operating hours spelled out in each operating agreement.

4.5 Alcohol Policy

Restaurant managers and serving staff will abide by the laws of the State of California when serving alcohol. Responsible sale of alcohol is the primary responsibility of the restaurant manager, but all staff must use good judgment when serving alcohol. Alcohol certification training is required by all restaurant managers and is recommended for all serving staff.

4.6 Tournament Room

The Ancil Hoffman Tournament Room is located in the clubhouse for use by recognized tournament groups. There is no fee for its use. Empire Golf Inc. staff is responsible for keeping the bulletin boards clean and organized.

4.7 Ancil Hoffman Trophy Room (Oak Room)

The Ancil Hoffman Trophy Room, now called the Oak Room, has 1,149 square feet of floor space. The building was opened in 1976 and named in honor of the late Ancil Hoffman, who was a member of the Sacramento County Board of Supervisors. The room is now used by the teaching academy as an indoor teaching and fitness room as well as offices for instructors. A netted hitting station and putting surface were installed in 2013. Empire Golf Inc. is responsible for up-keep and care of this room. The room contains men and women’s restroom facilities. There are no kitchen facilities.

4.8 NCGA Computer- Policy/Procedures

The Home Clubs at each golf course are responsible for the maintenance, upkeep, reporting of errors and problems, and upgrading of the NCGA Computer at each golf course. The golf staff will determine where the computers are located.

4.9 Ancil Hoffman Picnic Area Policy

The Ancil Hoffman Restaurant Manager is allowed to use the Picnic Area adjacent to the

Ancil Hoffman Golf Course for catered events, both golf and non-golf related (see attached map at Appendix G). The Restaurant Manager will be the only person allowed to reserve this picnic area, other than those events designated by the Department and handled internally by

Department Staff. As part of the responsibility for reserving this area, the Restaurant Manager must coordinate with the Department’s Ranger Unit to advise them of the reserved use of this area. The following procedures must be followed for events where the Ancil Hoffman

Restaurant Manager is using the designated picnic area.

A. Informing the Ranger Unit

The attached form to Section 4, contains information listed below that is required by the Ranger Unit. The Restaurant Manager must complete and fax this form to the Ranger Unit at 875-6632 at least one week in advance of a scheduled event.

1. Date and time of the Event

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2. Name of the group using the picnic area

3. Whether the event is golf or non-golf related

B. Golf Related Event Procedures

These are events that precede or follow a golf outing where the participants are having the food catered by the Ancil Hoffman Restaurant Staff.

1. The Ranger Unit must be notified so they can advise the kiosk personnel with the name (and location) of the event so the participants will not be charged for parking and can be given directions.

2. The event participants need to be advised to tell the kiosk operator that they are there for the event (by name) so they will not be charged for parking.

C. Non-Golf Events

Events that are strictly catered by the Ancil Hoffman Restaurant Staff with no golf involved.

D. Ranger Notification

The Ranger Unit must be notified so they can provide the kiosk personnel with the name (and location) of the event so directions can be given and to ensure the parking charges are handled in one of the following pre-arranged formats:

1. Pre-Paid Parking - Parking is paid in advance through the Restaurant

Operator to the Ranger Unit and participants are provided with proof of payment chits to give to the kiosk.

2. Normal Payment Process - Participants in the event pay as they enter individually and are advised of the park fee in advance.

3. Post-Payment Parking - Arrangements are made in advance with the

Ranger Unit to have the kiosk staff keep track of the number of participant vehicles so that a bill can be sent after the event to either the Restaurant

Operator or to the group holding the event for payment.

E. Restaurant Operator Reservation Procedures

1. The Restaurant Manager will place a permanent sign in the picnic area stating “This area is reserved by the Ancil Hoffman Golf Course

Restaurant for catered group events by calling (916) 481-1701.”

2. The Restaurant Manager will insure the reserved area is identified the evening before the event to preclude a non-scheduled group from claiming

4-4 it the morning of the event. This can be done with signs or by taping off the designated area.

3. The Restaurant Manager and Staff will insure that no vehicles are allowed to drive or park on the turf areas around the picnic area.

4-5

Ancil Hoffman Park Picnic Area

Event Notification Form The following event is being catered at the Ancil Hoffman Park Picnic Area by the

Ancil Hoffman Restaurant.

Date of Event: ______________ Time of Event: _______________

Name of Group & Event: __________________________________________

Contact Person: ____________________________ Phone: _________________

Estimated Number of Attendees: _____________________

Is this event part of a Golf Tournament?: Yes: No:

Is this strictly a catered event?: Yes: No:

(If yes, complete the following)

How will the Parking Fees be handled?

____ Pre-Paid (Payment in advance through the Restaurant Operator.)

____ Normal Public Paying Process (Each vehicle pays at the kiosk.)

____ Post Payment Parking (Make arrangements with Ranger Unit to have kiosk track the number of cars so one bill can be sent.)

Billing Name & Address:

Form Complete By:

FAX COMPLETETED FORM TO: The Parks Ranger Unit @ 875-6632

Attn: Kathleen Utley

5-1

Course Play and Operation

Policies

5.1 Etiquette and Rules for Golfers

A. Golfers are expected to comply with all rules established by the United State Golf

Association while playing golf

B. Golfers are expected to use proper and accepted golf etiquette while using

Sacramento County golf courses and adjacent facilities

C. Golfers must conduct themselves in a safe manner

D. Golfers must not be abusive to fellow players, the golf course, or course personnel

E. When a golfer or group of golfers is playing too slow, compared to the golfers they are following, they must speed up their pace or move to the next forward set of tees in order to keep pace

F. No golfer shall hit into other golfers playing in front of him/her

G. Courtesy to fellow golfers must be practiced at all times

5.2 Removal of Golfers from the Golf Course

A. The Golf Course Superintendent, Golf Shop staff, Golf Player Assistant, Park

Ranger, and golf course maintenance personnel are authorized to request that golfers follow the rules published in this manual, printed on the score card, and posted at the golf course (SCC 9.36)

B. If any golfer needs to be reminded of golf rules, etiquette, or accepted safety practices on more than one occasion, he/she may be asked to leave the golf course

C. Under extreme circumstances a golfer may be asked to leave the golf course and the County property immediately and without warning

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D. In cases where property damage has occurred as a result of improper behavior, in addition to removal from the golf course, no refunds will be made and additional charges may be assessed depending on the extent of the damage.

E. Normally, removal of a golfer form the golf course will be done only if the golfer has impaired the health, welfare, or safety of others, has damaged the golf course, or failed to comply with established rules, regulations, or policies

F. Removal may be approved by the Golf Course Superintendent, Golf Shop

Manager, Supervising Player Assistant, Park Rangers, Sheriff’s Patrol or a combination of these individuals

G. Removal actions shall be done firmly, politely and only after all the facts bearing on the situation have been ascertained

H. When in doubt regarding a rule violation or situation that may warrant removal of a golfer from the course, contact should be made with either the Golf Course

Superintendent, Golf Shop Manager, and/or Park Rangers before taking action

I. If the Golf Course Superintendent or Golf Shop Manager cannot be reached and the Park Rangers are unavailable, good judgment must be exercised

J. As soon as it is possible to do so, notify the Golf Course Superintendent and Park

Rangers of action (s) taken

K. Prepare a complete written incident report of the situation, including all names, dates, times and details of the incident, and actions taken, then submit this report to the Golf Course Superintendent, the Deputy Director, Golf Division, and the Park

Rangers no later than 24 hours following the incident

5.3 Golf Carts

Golf carts shall be operated in a safe manner at all times. The minimum age for renting and operating a golf cart is 18 years of age. Carts that are operated in an unsafe manner or that risk bodily injury or damage to the cart or the golf course shall be confiscated from the offending golfers. The Golf Shop Manager, Player Assistants, and Golf Course Superintendent are all authorized to take appropriate action if improper operation of a golf cart is observed. Golfers must sign a rental agreement whereby they are held liable for damage to their assigned golf cart. All golf carts, both power and pull carts, must be kept 30 feet from greens and tees. All power carts must remain on cart paths from tee to green, unless advised otherwise. Wet turf conditions will determine whether golf carts will be permitted off of existing cart paths at each golf course, on a daily and even hourly basis by the Golf Shop Manager. Management staffs, or their designated representatives, are responsible for making this determination. Golf carts are required for Premium Shotgun Events and Weekend Special Events.

5.4 Disabled Golfer Golf Cart Policy

The purpose of the Disabled Golfer Golf Cart Policy is to provide guidance to Golf Shop

Managers that insures that golfers with permanent and temporary disabilities are treated fairly and that reasonable accommodations are offered to all.

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A. Cart Flagging Policy

1. Each golf course will maintain a sufficient number of approved disabled cart flags that can be attached to golf carts for customers with disabilities that require mobility assistance.

2. Customers requesting use of a flagged golf cart will be accommodated depending on turf conditions (see below) at that time. When turf conditions are appropriate, flagged golf carts will be allowed off the established cart paths using the 90-degree rule so long as they remain 30 feet from all greens and tees.

NOTE: The 90-degree rule permits a golfer to drive the golf cart on the cart path to a point even with their golf ball and then allows that golfer to drive out to their golf ball (across the turf) at a 90-degree angle to the cart path avoiding flooded areas and potholes in the turf. After their shot, they must then drive back to the cart path using the same course of travel before continuing on to their next shot.

B. Adaptive Golf Carts

At Sacramento County golf courses where adaptive golf carts* are available, the golfer is requested to notify the golf course at least one day in advance, preferably when they make their tee time, to reserve the adaptive golf cart. The cart will be rented out on a first come first serve basis. The rental rate for use of the golf cart on the golf course is one half the price of a full cart rate. The specific policies governing the actual use of an Adaptive Golf Cart are contained in Exhibit H, Adaptive Golf Cart Policies. Individuals that bring their own Adaptive Golf Carts and Equipment to the golf course must insure that their personal equipment is approved by the golf course staff prior to taking it out on the golf course. These individuals must also comply with Exhibit H, Section 1B.

*Specially equipped single rider golf carts for golfers who are not able to walk.

C. Golf Cart Restrictions

Wet turf conditions will determine whether Adaptive and/or Flagged Golf Carts will be permitted off of existing cart paths at each golf course, on a daily and even hourly basis by Golf Shop Managers. Management staffs, or their designated representatives, are responsible for making this determination. There shall be three (3) categories used to define golf course turf conditions. (see Para 5.5)

D. Medical Verification of Disabled Golfers

Golfers requesting accommodation for a disability generally are not required to present medical verification of their disability. However, the County reserves the

5-4 right to request medical verification if at any time there is suspected abuse of this policy.

5.5 Turf Condition Categories

A. Dry - Use 90-degree rule. All carts may drive directly across the fairway at 90 degrees from the cart path to hit their ball and then return directly to the cart path.

B. Wet - Only persons having special medical permission (Flagged or Adaptive Golf

Carts) are permitted to drive directly across the fairways to their ball and then return to the cart paths.

C. Very Wet - No golf carts will be allowed off the cart paths.

D. As turf conditions improve (Changing from Very Wet or Wet Conditions to Dry) golf carts will be allowed off the cart paths (always using the 90 degree rule). The decision to permit golf carts to drive on turf areas shall be based on public safety and protection of the golf course.

E. Each golf course will display a sign near the first tee, indicating the Turf Condition

Category in effect at that time. Golf shop staff will update the sign as conditions change.

5.6 Golf Bags and Clubs

Each player must have his/her own golf bag and clubs. Two or more persons using one set of clubs is prohibited.

5.7 Number of Players

No more than four players per reservation time shall be allowed except when approved by the

Golf Shop Manager at each golf course. This should be done to solve an operational problem for that day as an exception rather than the rule. When five players are allowed to play at one time, they must all ride power carts and if they delay the pace of play, they will be divided into two groups (of two and three).

5.8 Shotgun Starts

Shotgun starts are permitted on a limited basis. (See Section 8, Paragraph 8.8, Premium/Shotgun Tournament Policy).

5.9 Shoes

Only approved golf footwear or shoes with flat soles are allowed on the golf course. Bare feet or shoes with rubber cleats that are not intended for golf are not permitted (e.g. baseball, softball, football or multi-cleat shoes). Soft spikes are encouraged.

5.10 Dress Code

As a courtesy to other players it is recommended that appropriate golf attire be worn. Shirts must be worn at all times.

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5.11 Rain Check Policy

Employees should recognize that rain checks are a customer service recovery tool. Customer service should be a foremost consideration when issuing rain checks

A. Rain checks may be given to any golfer after he/she has started play (teed off). The following guidelines apply:

1. There is a confirmation that the customer paid a green fee and at what rate (use the customer’s receipt or tee sheet to determine this)

2. The rain check is issued at the green fee rate the customer paid. For example: If a customer is playing at twilight, do not issue a rain check for peak rates.

3. Golf cart rental should be based on the number of holes remaining in the customer’s round

4. Rain checks will be filled out completely by the Counter Staff

5. Rain checks should be issued with an expiration date of 90 days from date of play

B. Reasons to issue a rain check:

1. Customer or member of the group has to depart due to an emergency

2. Customer or member of the group has taken ill

3. Customer or member of the group is asked to leave due to slow play

4. The Course is closed for any reason (other than normal closure) after play has started

5. If a customer requests a rain check due to inclement weather (unless otherwise posted)

5.12 Inclement Weather Closure

In the event of heavy rain or electrical storms/lightning the golf course may be closed. Rain checks may be issued in the event of an inclement weather closure, as determined by Golf

Course Golf Shop Manager or his/her designated representative.

5.13 Frost Policy

A. The purpose of the Frost Policy is to accommodate golfers that have been delayed due to frost conditions by getting as many golfers out on the golf course as soon as possible in an orderly and efficient manner. The frost policy will be implemented by decision of the Golf Course Superintendent or a designated representative. To compensate for the anticipated delays when weather forecasts indicate that frost is a possibility, each golf course should block out sufficient tee times, as determined by the

Golf Shop Manager, between 12 noon and 1 p.m. to prevent the morning backups from delaying the scheduled afternoon tee times. The Golf Shop Managers and Staff will determine the manner in which play will commence from the following:

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1. Delayed Start – Normally used when delays are short, less than one (1) hour. Move all tee times up to when play starts and send each scheduled group out in order off the #1 tee

2. 1-10 Start – Normally used when delays are more than one (1) hour. Start groups in the order of the scheduled tee times with the earliest times going off on holes #1 and #10. Send all 9-hole groups out on #10 while 18-hole groups start on #1. If there are no 9-hole groups or after all 9-hole groups have gone out on #10, then send alternating 18-hole groups with tee times out on #1 and #10 tees until tee times are caught up or groups start making the turn. Fill in any gaps with the remaining golfers.

3. Shotgun Start – Used only when delays are extremely long (two hours or longer) and a sufficient number of golfers are waiting. Start many golfers at the same time on different holes when you have enough golfers to fill out at least nine holes.

5.14 Cooler/Ice Chest Policy

Coolers (ice chests) are not permitted on the golf course except when obtained through the golf course restaurant. Sacramento County Ordinance 936 states that any food items, beverages or golf-related equipment not purchased from County golf course operations may not be distributed on or around the golf course. Any individual(s) that brings food, beverages or golf-related equipment for distribution will be asked to remove these items, and this individual(s) may be denied reservation for future tournaments at Sacramento County golf courses

6-1

Administrative Policies

6.1 Green Fees

A. Except as otherwise provided in this Section, all persons playing golf on the

Sacramento County golf courses will pay green fees. The Sacramento County Golf

Course Fee Schedule of currently applicable fees is provided in this Manual (see

Appendix D). The following administrative policies regarding age categories shall be used to determine which fee shown in Appendix D is applicable. Proper identification must be shown to the starter at the time of play or no age or low-income discount will be given.

1. Adult. A person who is eighteen years or older or who is under eighteen and does not have a junior etiquette card (See Paragraph 6.8) (except for members of a recognized high school), is defined as an adult.

2. Junior. A person who is under eighteen years of age and who possesses and displays an etiquette card obtained by completing a required training course in golf rules and etiquette at a recognized golf facility is a junior.

3. Seniors. A person who is sixty years or older and possesses a picture ID qualifies for the senior rate.

4. Low Income Resident/Family. A person who possesses verification of low-income qualification from the County of Sacramento Department of

Social Services.

B. Types of low-income verification are:

1. Income Verification Printout (Provided by their social workers)

2. A check stub verifying proof of their monthly aid

3. Services Access Card (SAC) with current month’s check stub

4. Benefit Issuance Card (BIC)/Medi-Cal Card

5. The Automated Food Stamp Issuance Card (FAIR)

6. General Assistance Bus Pass Card (Photo ID)

7. Aid in Kind Program (AIK) check stub for current month

Low-Income Senior. A person who is sixty-five years or older and possesses one of the above forms of verification is considered a low-income senior.

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6.2 Holidays

Holiday rates shall apply to the following holidays for the 2020 season.

Ancil Hoffman Golf Course Dates – 2020

A. New Year’s Day Wednesday, January 1st

B. Martin Luther King, Jr’s Birthday

Monday, January 20th

C. Presidents’ Day Monday, February 17th

D. Memorial Day Monday, May 25th

E. Independence Day Thursday, July 4th

F. Labor Day Monday, September 7th

G. Veteran’s Day Wednesday, November 11th

H. Thanksgiving & Day

After

Thursday, November 26th and Friday, November 27th

I. Christmas Week Monday, December 28th through

Thursday, December 31st

Cherry Island Golf Course Dates – 2020

B. Martin Luther King, Jr’s Birthday

Monday, January 20th

C. Presidents’ Day Monday, February 17th

D. Memorial Day Monday, May 25th

E. Independence Day Thursday, July 4th

F. Labor Day Monday, September 7th

G. Veteran’s Day Wednesday, November 11th

H. Thanksgiving & Day

After

Thursday, November 26th and Friday, November 27th

I. Christmas Week Monday, December 28th through

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Mather Golf Course Dates – 2020

B. Martin Luther King, Jr’s Birthday

Monday, January 20th

C. Presidents’ Day Monday, February 17th

D. Memorial Day Monday, May 25th

E. Independence Day Thursday, July 4th

F. Labor Day Monday, September 7th

G. Thanksgiving & Day

After

Thursday, November 26th and Friday, November 27th

H. Christmas Week Monday, December 28th through

If a holiday falls on Sunday it is observed on the following Monday. If a holiday falls on

Saturday, it is observed on the preceding Friday. Home clubs will not be granted preferred starting times on any recognized holiday as outlined in this Section.

The annual holiday calendar has been adopted by the Recreation and Park Commission for perpetual use. The annual holiday calendar will be posted at the golf courses by January 1 of each year.

6.3 Complimentary and Reduced Rate Play

A. Except as noted below, complimentary and reduced rate play privileges apply only to weekdays. The following persons shall be allowed to play golf on the Sacramento

County Golf Courses without paying green fees or for a reduced rate (as noted) under the circumstances listed: (Name and organization must be written on starter sheet, and the appropriate identification must be shown.)

1. Visiting Golf Professional and Apprentices (to reciprocate for complimentary play privileges at their course) who are members of the

Professional Golfers Association (PGA)

2. Visiting Class ‘A’ and Class ‘B’ members of the Golf Course

Superintendent’s Association to reciprocate for complimentary play privileges extended at other courses

3. County Representatives include the Director of the Sacramento County Department of Regional Parks Director, the Deputy Director responsible for

6-4 the Golf Division, and the Superintendent of Golf. These individuals may play any day their work schedule allows.

4. The Head Golf Professional and Golf Shop Manager at each Sacramento

County Golf Course and his Assistant Golf Professionals may play any

Sacramento County Golf Course.

5. The Golf Course Superintendent and the Assistant assigned to each of the

Sacramento County Golf Courses, when inspecting the course conditions or planning maintenance activities may play any Sacramento County Golf

Course.

6. Retired Directors of the County of Sacramento Department of Regional

Parks. (Limited to weekdays only).

7. Friends of the County of Sacramento Department of Regional Parks -

These persons shall obtain prior approval of the Director before playing and shall be either performing a service without a charge to Sacramento

County or evaluating the course as a part of their job responsibilities.

8. Sacramento Golf Council members, on weekdays only may play at a reduced rate. (At courses where tournaments are held only). The current reduced rate is $6 for greens fee and $4 for cart rental.

9. Rating Committees from the N.C.G.A; P.W.G.A.; golf course consultants;

Course Affairs Committee members; and visiting parks and recreation officials responsible for maintenance and operation of public golf courses.

10. Golf Course Player Assistants will adhere to the Player Assistant agreement.

11. Special Issuance - Complimentary or Promotional Passes issued under the authority of the Director of Regional Parks, Recreation and Open Space for special promotions or customer compensation. The days of the week play is allowed will be listed on the passes.

B. Each golf course shall maintain a complimentary play binder (log) and shall ask each person playing under the complimentary play policy to sign the log sheet before playing.

6.4 Student Team Play

A. All requests for authorization to play matches or tournaments at Sacramento County golf courses must be submitted in writing to the Golf Course Manager six weeks prior to the scheduled start of the league play. Team schedules must be submitted to the

Golf Course Manager two weeks prior to the first scheduled match or tournament.

B. Supervision of the various golf teams shall be the responsibility of the respective golf coaches. They shall supervise each of their school’s scheduled matches and tournaments and see that play on the golf course conforms to all established rules. No play will commence without the supervising coach present. Failure to abide by this policy may result in revocation of golfing privileges at the respective Sacramento

County Golf Course for that school. Requests for practice rounds and match starting times must be made by the Golf Coach in charge of each team. High School rounds will not commence prior to 3:00 p.m.

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1. High School Schedule:

The dates permitted under this policy for the high school golf schedule shall be from February 1 st through April 30 th , Monday through Thursday, excluding holidays and Premium Shotgun events. A maximum of five consecutive tee times (20 players) per day will commence at 3:00 p.m. for recognized match play.

a. The Golf Shop needs a master schedule of all practice and league play by January 1.

b. All schedules must be accompanied with a published C.I.F.

(California Interscholastic Federation) league schedule.

c. Failure to notify the Golf Shop of cancellations of scheduled times, including practice and match play, eight days prior to the scheduled date will result in revocation of golfing privileges at the respective Sacramento County golf course.

d. Student Team Play fee rates are reflected on the fee schedule.

e. The Inclement Weather Closures (Paragraph 5.9) also pertains to

High School Play.

f. Scheduling for team play will be considered on a case-by-case basis.

g. Women’s High School Team Play will also abide by these rules with the exception of scheduling. The scheduling of Women’s

High School Team Play will be handled with each golf course

Manager on a case-by-case basis.

6.5 Nine-Hole Play

Only the first hour and one-half of tee times each day will be allowed to play the back nine holes (Sun up back nine). Nine hole players may be permitted to play the front nine holes during twilight golf time or if no golfers have requested 18-hole play.

6.6 Time of Day/Year Play

All times of day/year rates are outlined in Appendix D.

6.7 League Play

A. Shall be accepted on a space available basis

B. Available at all three County Golf Courses

C. Available all year

D. Shall be permitted on the front 9 holes only

E. Considered to be tournaments and are subject to the same regulations regarding deposits, cancellation, and minimum number of players

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6.8 Junior Golf Etiquette Classes

The staff of the Golf Shop shall conduct Junior Golf Etiquette Classes for persons under the age of 18. These classes shall be held at least twice a year. The classes shall be designed to teach young golfers golf etiquette and the rules of golf. A Junior Golf Etiquette Card shall be issued to all persons who complete a class. This card shall entitle the holder to play golf at the junior green fee rate at the County Golf Courses. Etiquette Cards issued by other golf courses will be accepted to meet this requirement.

6.9 Starting Times/Intervals

A. As a rule, eight minute intervals between starting times shall be administered at each golf course for regular play. These intervals shall be used unless otherwise directed by the County.

B. Persons with reserved starting times must check in at the starter’s desk at least 15 minutes prior to their scheduled tee off time or they will lose their reservation.

6.10 Reservations for Starting Times

A. All Weekday, Weekend and Holiday starting times will be available by phone or in person at the Golf Shop seven (7 ½) days in advance starting at 12 noon. (i.e.

Friday at noon you may schedule for the next Saturday’s tee times).

B. The County may choose to implement an advance reservation procedure that will allow tee times beyond 7 ½ days in advance. If this is done, the procedures will be individually defined and policy will be distributed accordingly.

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Home Clubs

7.1 General Description

A golf club designated as a home club enjoys a special relationship with its golf course. Both the club and the golf course benefit from this relationship.

7.2 Home Club Privileges

A. Use of facilities as approved by the Golf Shop Manager and the Deputy Director, Golf Division.

B. Preferred tournament starting times are available to home clubs.

C. No tournament fees are required since they provide their own slow-play reduction program.

D. They receive assistance from the Golf Shop Staff in running their events.

E. The Golf Shop Staff provides educational programs at home club meetings.

F. The Golf Shop Staff provides accounting and record keeping support.

G. They receive added value pricing on prize fund purchases.

7.3 Benefits to the Golf Course

A. Home Clubs represent the course through the Northern California Golf

Association (NCGA) or Pacific Women’s Golf Association (PWGA).

B. They promote the course by carrying its name into the golf community when they compete in tournaments at other courses.

C. Home Clubs support the course by purchasing tournament prizes at the golf shop and food and beverages items at the golf course restaurant.

D. They have a vested interest in assuring the quality of course maintenance and operations. As such, they help improve the course by assisting in the formation of

7-2 policies and procedures as part of their representation on the Course Affairs

Committees, and donations of services or materials.

E. Their familiarity with course policies makes it easier for staff to support their tournaments. Less staff time is required for home club tournaments than for non-home club tournaments.

F. The Home Clubs provide members who represent the Clubs and the Golf Course on selected advisory committees.

7.4 Designated Home Clubs

The following listed golf organizations shall be considered home clubs at their respective courses.

A. Ancil Hoffman Golf Course

Ancil Hoffman Golf Club

Ancil Hoffman Tuesday Women’s Golf Club

Ancil Hoffman Business Women’s Golf Club

B. Cherry Island Golf Course

Cherry Island Golf Club

Cherry Island PWGA Golf Club

C. Mather Golf Course

Mather Golf Club

Mather PWGA Golf Club

8-1

Tournament Procedures

8.1 Home Club Tournaments

Dates for home club tournaments must be requested by the individual clubs by November st of each year for two years out. Example: Home club dates must be submitted by

November 1, 2004, for tournaments to be held in 2006 (January through December 2006).

The requested schedules are to be sent to the Golf Shop Manager for the respective golf course. Conflicts in requested tournament dates shall be resolved by the Golf Shop Manager at that golf course. In the event of inclement weather (see Paragraph 5.9) a tournament may be cancelled and released from the Tournament Agreement. Frost, resulting in a delay of one hour or more from the tournament’s first scheduled tee time, will exempt that tournament from the 90% rule. The tournament may be cancelled if there is insufficient daylight to allow the tournament to finish.

A. Ancil Hoffman Golf Club

The Ancil Hoffman Golf Club shall be permitted 16 weekday and 21 weekend tournament dates distributed as equally as possible throughout the year. The starting time for these tournament dates shall be 8:00 a.m.

B. Ancil Hoffman Tuesday Women’s Golf Club

The Tuesday Women’s Golf Club shall be permitted 50…