2021.06.24 NGDS2 Atch 1_Market Research Questionnaire.docx

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MARKET RESEARCH QUESTIONNAIRE

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Company Name:

Size (No. of Employees) of Company:

Respondent Name:

Phone Number:

Email Address:

Website:

Small Business:

Small business category: Please indicate if any one of the small business categories applies. The North American Industry Classification System (NAICS) code to be used for this procurement is 492110, Couriers and Express Delivery Services, with a size standard of 1500 employees or less.

1. With Regard to Domestic Service:

a. Would your company consider subcontracting any portion of the NGDS domestic movements to small business?

b. If you did, what percentage of work/tasks and dollar value would be subcontracted to small business?

c. What types of work/tasks would be subcontracted?

General:

2. Do you provide domestic small package air transportation and delivery services?

3. Do you provide domestic small package ground transportation and delivery services?

4. Do you provide international small package air transportation and delivery services?

Requirements:

5. The USG is considering the consolidation of shipper profiles. If all Federal Government shippers are consolidated under one domestic profile and one international profile, what impact would this approach have on your rates? Please explain.

6. Do you offer a delivery commitment for small package ground shipments? If yes, what recourse/refund is the shipper entitled to if that delivery commitment is not met?

7. Acknowledging a commercial standard exists for domestic service, the Federal Government is considering the extension of the money-back, on-time delivery guarantees from the current 15 to 30 days? Is this feasible, and if so, what impact, if any, would this have on your rates?

8. Please explain the impacts on the domestic rates offered to shippers if the money-back, on-time delivery guarantee was removed from the contract?

9. Is it a realistic expectation to have the money back, on-time delivery guarantee only apply to specific NGDS profiles? What impact, if any, would this approach have on your rates?

10. Do you have a process in place to initiate a credit for late shipments, or must the must the shipment be researched by and the credit be shipper-initiated?

11. Referencing Attachment 2a. Would having the international travel lanes identified in Profiles 6 and 7 match, provide a greater ease of use for the Contractor? What are the impacts for this type of pricing approach?

12. For domestic air and ground shipments, is it commercial practice to count the pickup day and first weekend as part of the transit time calculation? Please explain.

13. For international shipments, is it commercial practice to count the pickup day and first weekend as part of the transit time calculation? Please explain.

14. When address correction or attempted delivery services and charges are provided/applied to a shipment, do you notify, or otherwise work with, the shipper for resolution; or do you notify the shipper before billing that the charge for service has been applied to a shipment? Please explain.

15. Does your company provide a shipping solution (hardware and/or software) to account holders? If yes, can this be provided at no additional cost to the Government users of the NGDS contract?

16. Commercially, how long on average does it take to invoice for a shipment after it has been delivered?

17. With telework being such a big part of the Government’s Post-COVID19 business operations; would you consider waiving/foregoing charges associated with residential pick up services?

18. Do you have a commercial service guide available that documents your carrier-specific business rules associated with the movement of small package shipments?

19. Do you sponsor an interface for Government shipper systems to consume for the processing of small package shipments, with the end goal of obtaining carrier-produced shipping labels/waybills and carrier required hazardous certification documents?

20. When onboarding a new customer (to include a Cost Reimbursable Contractor) that wants to utilize the NGDS contract, how is customer eligibility and organizational alignment/relationship managed/handled? Do you have a formal vetting process specific to this or any other commercial contract? Please explain.

21. What is your commercial process for cleaning up orphaned organizational shipping accounts?

22. With this acquisition, please express any inputs regarding Contractor support to existing Quarterly USG training/Community of Practice sessions – Do you feel the sessions are beneficial and what type of support can/could be offered?

23. What is the process and lead time to establish service to a location/country not currently supported by your network?

24. What is the impact to rates if the GSA Post Payment Audit language were to be removed from the NGDS PWS, meaning GSA is able to audit for everything within their statutory authority.

Contracting:

25. What is a typical contract length under your commercial contracts? Are option periods included in your commercial contracts?

26. What hurdles would there be to requiring a longer term NGDS contract?

27. What is the longest term you would consider entering into a contract with the Government?

28. What type of flexibility/incentives would you recommend be included (if any) in a long term contract?

29. Regarding the Performance Objectives and associated performance thresholds established in the PWS, does your company have any suggestions on how to ensure the performance metrics are routinely met (either through incentives, adjustment of proposed thresholds, or any other means)?

30. Does your company have any additional inputs the Government should consider in an effort to reduce overall transportation costs that have not otherwise been covered through this RFI?

Closing Remarks

31. Please provide any comments/concerns you feel are relevant and need to be addressed to this proposed acquisition: