2__HAVO_Portable_Toilet_Pumping_-_PERFORMANCE_WORK_STATEMENT.pdf

PERFORMANCE WORK STATEMENT (PWS)

for

Pumping Of Government Furnish Portable Toilets at

Hawaii Volcanoes National Park

May 9, 2025

Prepared by James Sutton & Rochelle Koi National Park Services (NPS)

Pacific Western Region (PWR) – Interior Region 12

1.0 DESCRIPTION OF SERVICES

The National Park Service (NPS) at Hawai'i Volcanoes National Park (HAVO) requires professional services for the cleaning, pumping, maintenance, and servicing of government-furnished portable toilets. These services are essential to ensure safe, sanitary, and environmentally compliant facilities that enhance visitor experience, protect public health, and preserve the park’s unique natural and cultural resources. The contractor shall deliver reliable, timely, and environmentally responsible services to support the park’s high-traffic areas, which experience variable weather conditions and fluctuating visitor volumes.

1.1 BACKGROUND

Hawai'i Volcanoes National Park spans from sea level to 13,679 feet, encompassing the summits and rift zones of Kīlauea and Mauna Loa, two of the world’s most active volcanoes. With approximately 4,000 daily visitors, the park ranks among Hawai'i’s top three tourist destinations.

Visitors engage with volcanic landscapes, hike trails, drive scenic roads, and explore the park’s rich cultural and natural heritage. Portable toilets are critical to accommodate this high visitation at key locations, ensuring accessible sanitation facilities. Regular cleaning, pumping, and maintenance of these toilets are vital to uphold hygiene standards, enhance visitor satisfaction, and safeguard the park’s pristine environment, including seven threatened species, such as the nēnē (Hawaiian goose), and forty-seven endangered species, including the ʻahinahana (Ka‘ū silversword). Failure to maintain these facilities could result in environmental contamination, negative visitor experiences, and harm to sensitive ecosystems.

1.2 SCOPE

The contractor shall provide comprehensive cleaning, pumping, and maintenance services for government-furnished portable toilets at Hawai'i Volcanoes National Park to ensure they are hygienic, fully functional, and suitable for public use. The scope includes the following:

1.2.1 Service Requirements

• Minimum Service Commitment: The contractor shall service a minimum of six portable toilets at all times. Additional toilets may be added to the rotation based on increased visitation, volcanic activity, special events, or other park needs.

• Flexible Adjustments: The number of serviced toilets may decrease during periods of lower demand, but a minimum of six toilets will always require regular maintenance. The contractor shall promptly adapt to changes in service requirements as directed by the Contracting Officer’s Representative (COR).

1.2.2 Current Portable Toilet Locations and Service Frequencies

The park currently maintains eleven portable toilet locations, with service frequencies tailored to usage levels:

• Escape Road: One standard portable toilet, serviced once per month.

• Volcano Art Gallery: One ADA-compliant and two standard portable toilets, serviced once per week.

• KMC Welcome Center: One ADA-compliant and two standard portable toilets, serviced twice per week.

• Ballfield: Four ADA-compliant portable toilets, serviced twice per week.

• Additional Locations: Portable toilets at Devastation Trail parking area, Kilauea Iki parking area, and Kilauea Overlook parking area are currently locked due to reduced demand related to eruption viewing. These may be reopened or interchanged with other locations based on visitor needs, as determined by park management.

1.2.3 Service Responsibilities

• The contractor shall pump, clean, and disinfect each portable toilet and its immediate vicinity during every service visit, ensuring the area is free of debris, spills, and odors and is fully suitable for public use before departure.

• The contractor shall provide all necessary cleaning supplies, disinfectants, and sanitary solutions compliant with environmental and safety regulations.

• The contractor shall adapt to periodic relocations of portable toilets as directed by park management to align with visitor patterns, volcanic activity, or other operational needs.

1.2.4 Location Coordination

• All portable toilet locations are detailed in the attached map of Hawai'i Volcanoes National Park (Appendix A). The contractor shall maintain close coordination with park management to accommodate changes in toilet placement, service schedules, or additional requirements driven by park priorities.

1.2.5 TASK 1: PUMPING

• Frequency: The contractor shall pump and service each portable toilet according to the specified frequencies outlined in Section 1.2.2, with a minimum of one service per week for active locations unless otherwise specified. Services shall occur on the same day each week to ensure consistency.

• Surge Capacity: The contractor shall provide additional pumping services within twenty-four hours of notification by the COR to address surge demands due to increased visitation or special events.

• Waste Disposal: The contractor is responsible for the safe collection, transportation, and disposal of all waste in compliance with all applicable State of Hawai'i and County regulations, including environmental and public health standards. The contractor shall ensure no leakage or spillage occurs during collection, transit, or disposal to prevent environmental contamination.

• Accessibility: All portable toilets are located adjacent to paved parking areas for ease of access by service vehicles.

1.2.6 TASK 2: CLEANING AND MAINTENANCE

• Cleaning Standards: At each service visit, the contractor shall thoroughly clean and disinfect the interior and exterior of each portable toilet, including the toilet riser, seat, cover, door handles, and surrounding areas. The contractor shall ensure all surfaces are dry and free of residue before departure.

• Supplies: The contractor shall provide all cleaning chemicals, disinfectants, and sanitary solutions, which must be environmentally safe and approved for use in sensitive ecological areas.

• Debris and Litter Control: The contractor shall remove all debris and litter from the toilet and its immediate vicinity, preventing pollution and maintaining a clean, professional appearance.

• Immediate Usability: Each portable toilet shall be fully operational and ready for immediate public use upon completion of cleaning and pumping. The contractor shall not depart any service location until all tasks are completed to the satisfaction of NPS standards.

• Spill Prevention: The contractor shall implement measures to prevent leaks, spills, or environmental contamination during servicing, including the use of containment systems and spill response protocols.

1.3 PERMITS, LICENSES, AND INSURANCE

• The contractor shall obtain and maintain all necessary permits, licenses, and insurance required for wastewater pumping, transportation, and disposal in the State of Hawai'i.

• The contractor shall provide proof of compliance with all applicable federal, state, and local regulations, including environmental, health, and safety standards, upon request by the Contracting Officer (CO) or COR.

• Failure to maintain valid permits, licenses, or insurance may result in immediate suspension of services and contract termination.

1.4 PERFORMANCE ASSESSMENT

• The COR will conduct regular inspections to evaluate the contractor’s performance against the requirements of this PWS. Inspections may include checks for cleanliness, functionality, odor control, debris removal, and compliance with service schedules.

• Any deficiencies identified during inspections will be documented, and the contractor shall be notified immediately. The contractor shall re-perform deficient services within twenty-four hours at no additional cost to the government.

• Repeated or unresolved deficiencies may result in corrective action, including contract penalties or termination, as determined by the CO.

2.0 GENERAL INFORMATION

2.1 WORK RESTRICTIONS AND RESOURCE PROTECTION

The NPS is dedicated to preserving the natural, cultural, historical, and archaeological resources of Hawai'i Volcanoes National Park. The contractor shall exercise utmost care to minimize environmental impact and protect park resources during all operations. Specific restrictions are outlined in Section 4.1.

2.2 DAYS AND HOURS OF OPERATION

• Standard Hours: Services shall be performed during regular park business hours, Monday through Friday, from 7:00 a.m. to 5:00 p.m. local time, unless otherwise approved by the

COR.

• Commencement: Services shall begin within five business days of contract award, unless otherwise directed by the COR.

• Scheduling Conflicts: If the contractor is unable to perform services on a scheduled date, they must notify the COR at least two business days in advance and propose an alternative service date within the same week.

2.3 HOLIDAYS AND CLOSURES

No services shall be performed on the following federal holidays, and the contractor shall schedule work to avoid these days:

• New Year’s Day

• Martin Luther King Jr. Day

• Presidents’ Day

• Memorial Day

• Juneteenth National Independence Day

• Independence Day

• Labor Day

• Indigenous Peoples’ Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

2.4 GOVERNMENT-FURNISHED ITEMS

The NPS will provide the following items for all portable toilets:

• Toilet paper

• Hand sanitizer

• Sanitizer dispensers

The contractor is responsible for ensuring these items are properly stocked and functional during each service visit and shall notify the COR immediately if supplies are depleted or dispensers are damaged.

3.0 CONTRACTOR PERSONNEL

3.1 CONTRACT MANAGER

• The contractor shall designate a primary contract manager and alternate(s) available during regular business hours (7:00 a.m. to 5:00 p.m. HST, Monday through Friday) to address contract-related matters.

• The contractor shall provide the CO and COR with up-to-date contact information (phone numbers and email addresses) for the contract manager and alternates. Updates must be provided within twenty-four hours of any personnel changes.

• The contract manager or alternate shall have full authority to act on behalf of the contractor for all contract-related decisions and operational issues.

3.2 CONTRACTOR PERSONNEL APPEARANCE

• Contractor personnel shall maintain a professional and neat appearance while performing services.

• Personnel shall wear distinctive, company-branded clothing (e.g., shirts, hats, or vests) clearly displaying the contractor’s name or logo for easy identification. Clothing shall be clean, in good condition, and designed to enhance visibility for safety purposes.

• Personnel shall be fully clothed at all times, wearing shirts, trousers, closed-toe shoes, and appropriate personal protective equipment (PPE) as required by OSHA standards.

• Personnel shall exhibit tact, courtesy, and professionalism when interacting with park visitors, staff, or other stakeholders.

3.3 EMPLOYEE RESTRICTIONS

• The NPS reserves the right to restrict or prohibit the employment of any contractor personnel deemed a potential threat to the health, safety, security, or operational mission of the park or its visitors.

• The contractor shall immediately remove and replace any personnel identified by the CO or COR as unsuitable, with no disruption to service delivery.

4.0 INSTALLATION ACCESS

4.1 WORK RESTRICTIONS AND RESOURCE PROTECTION

4.1.1 Preservation of Natural Features

The contractor shall adhere to the following restrictions to protect the park’s natural resources:

• Prevent damage to natural surroundings, including trees, plants, soils, and rock formations.

• Install temporary barriers to protect trees, tree roots, plants, and lawns impacted by service operations.

• Do not attach ropes, cables, or other equipment to trees, rock outcrops, or other natural features.

• Do not remove, injure, or destroy trees, plants, or other vegetation without prior written approval from the CO.

• If natural features obstruct service operations, the contractor shall immediately notify the COR for guidance. Tree removal or trimming may require surveys for protected species (e.g., Hawaiian hoary bat or nesting birds) and is subject to additional restrictions.

• Exercise caution during vehicle operations, equipment movement, and servicing to avoid damage to natural features.

4.1.2 Invasive Species Prevention

To prevent the introduction of invasive species, including weeds, pests (e.g., coqui frogs, little fire ants), and diseases (e.g., Rapid ʻŌhiʻa Death), the contractor shall comply with the following:

• General: Ensure all vehicles, equipment, tools, materials, and personal protective equipment (PPE) are clean and free of invasive species, soil, and debris before entering the park. Refer to Appendix B for the Invasive Pest Prevention Standard Operating Procedure.

• Vehicles and Equipment:

• Thoroughly pressure-wash vehicles, equipment, and machinery to remove dirt, mud, plant debris, and pests, focusing on bumpers, grills, wheel wells, undercarriages, and interiors.

• Vacuum vehicle and equipment interiors and sanitize floor mats with a solution of greater than seventy percent isopropyl alcohol or ten percent bleach.

• Park vehicles and equipment on paved surfaces and avoid areas under trees to minimize pest exposure.

• All vehicles and equipment are subject to inspection by NPS personnel upon entry. Non-compliant vehicles or equipment will be denied entry and may not return for at least forty-eight hours after cleaning.

• Vehicles or equipment leaving and re-entering the park must be re-cleaned and re-inspected.

• Store vehicles and equipment in pest-free areas (e.g., garages or paved surfaces) when not in use.

4.2 INSTALLATION SECURITY AND ACCESS REQUIREMENTS

• All contractor personnel must obtain valid permits for park access. The contractor shall submit required personnel information (e.g., names, identification details) to the NPS at least ten business days prior to commencing work.

• The contractor shall comply with all NPS security policies and procedures for park access, including vehicle and personnel inspections.

• Unauthorized personnel or vehicles will be denied entry, and repeated violations may result in contract penalties.

4.3 SAFETY REQUIREMENTS AND REPORTING

• The contractor shall perform all services in compliance with Occupational Safety and Health Administration (OSHA) standards and industry best practices.

• The contractor shall provide all necessary PPE for personnel, including gloves, masks, and protective clothing, as required for safe handling of wastewater and cleaning chemicals.

• The contractor shall immediately report any incidents involving damage to government property, injuries, occupational illnesses, or environmental impacts to the CO and COR verbally, followed by a written report within twenty-four hours.

4.4 DAMAGES TO GOVERNMENT PROPERTY

• Per FAR 52.237-2, the contractor shall exercise reasonable care to avoid damaging government buildings, equipment, vegetation, or other property.

• Any damage caused by the contractor’s negligence shall be repaired or replaced at the contractor’s expense, as directed by the CO.

• If the contractor fails to address damages, the cost of repairs may be deducted from the contract price.

APPENDICES

• Appendix A: Map of Kilauea Summit Area

• Appendix B: Invasive Species Prevention Standard Operating Procedure??