2. Statement of Work.pdf

STATEMENT OF WORK

Linen and Laundry Services

Whiteriver, AZ

1.0 General: This statement of work is for the provision of linen and laundering services for the Whiteriver Service Unit (WRSU) in Whiteriver, AZ.

1.1 Background: The WRSU is the primary provider of comprehensive direct, inpatient, ambulatory care, preventive and community health, and environmental health services for members of the White Mountain Indian Tribe.

1.2 Objective: To obtain linen and laundry services for WRSU.

1.3. Period of Performance:

1.3.1.1 July 1, 2023 – June 30, 2028

Option Year 1: July 1, 2024 – June 30, 2025 Option Year 2: July 1, 2025 – June 30, 2026 Option Year 3: July 1, 2026 – June 30, 2027 Option Year 4: July 1, 2027 – June 30, 2028

2.0 Scope: The Contractor shall provide linen and laundry services to include pick-up of soiled laundry and delivery of clean laundry for the WRSU.

2.1 The Contractor shall provide transportation of linen to ensure delivery of contamination free linens to the hospital and storage areas.

2.2 The Contractor shall have separate areas for the soiled linens to prevent cross contamination.

2.3 The Contractor shall thoroughly clean-all vehicles used to transport soiled linens to the laundry before being used to transport each load of clean linen to the hospital.

2.4 All soiled linens shall be inspected by the Contractor at the laundry site;

the linens shall be dry, free from spots, stains, holes, rips, lint, hair, and other foreign matter.

2.5 Quality of work, for laundering shall be accomplished in accordance with accepted standards of the American Institute of Laundering and the Joint Commission on Accreditation of Healthcare Organization (JCAHO) and the satisfaction of the Federal Government.

2.6 Management of laundry plant facilities must follow the Joint Commission Accreditation of Healthcare Organization, Occupational Safety and Health Administration (OSHA), and all other Federal, State, and local regulations relating to Hospital Services.

2.7 Inspection of delivery items shall be made by the Environmental Services

Department at WRSU, upon each delivery.

2.8 Prior to award, and periodically during the term of the contract, the

Contractor’s plant shall be available for inspection by representatives of the United States Indian Health Service. The Contractor’s equipment and facilities must comply with JCAHO standards for the satisfactory performance of the services to be required under this contract. Such equipment and facility shall be subject to inspection by the Contracting Officer or his/her designee.

3.0 Packaging: The Contractor shall group, package, label, and place all finished laundry in linen carts to prevent contamination during transportation and delivery to the WRSU. The Contractor shall ensure finished laundry is:

3.1 Grouped by type of article(s) e.g. sheets, pillowcases, blankets, patient gowns, surgery scrubs.

3.2 Packaged and labeled to identify contents type or articles, unless clear plastic wrap is used and the type of laundry is obvious.

3.3 Placed in linen carts that are lined with a disposable liner and sealed at the top to protect the finished laundry and packaging from contamination.

4.0 Pick-up and Delivery: The Contractor shall coordinate all laundry pick-up and delivery schedules with the hospital representative as designated in the contract.

4.1 Scheduled Pick-up and Delivery: The Contractor shall pick-up soiled laundry from a designated pick-up area and deliver clean laundry to a designated delivery area at the WRSU, Monday through Friday, excluding holidays, between the hours of 7:00 a.m. and 7:00 p.m. The Contractor shall ensure that all soiled laundry picked up is laundered and delivered the following delivery day. The Contractor shall not retain any laundry.

4.2 Holiday Delivery: The contractor shall coordinate holiday deliveries with the Hospital Representative.

5.0 Quality Control

4.1 The Contractor shall be responsible for monitoring and evaluating the safety, quality, and appropriateness of services provided.

6.0 Government Furnished Property:

6.1 Property: Laundry from the WRSU will be clearly labeled so the Contractor can return laundered items to the proper location.

6.2 Protection of Government Buildings, Equipment, and Vegetation: The Contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of this property, the Contractor shall replace or repair the damage at no expense to the Government as the Contracting Officer directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price.

7.0 Specific Requirements. The Contractor shall provide all management, supervision, quality control, labor, facilities, equipment, transportation, scales and supplies (example: laundry detergent, packaging and labeling materials, cleaning solutions, etc.) necessary to perform laundry and linen cleaning services to include pick-up of soiled laundry and delivery of clean laundry for the WRSU. Specific tasks include:

7.1 Laundering Process:

7.1.1 The Contractor shall sort and wash laundry to maintain color and durability of laundered items in accordance with industry standards.

7.1.2 The Contractor shall consider manufacturer’s recommendations (if available) in selecting appropriate laundering processes, products and procedures based on fabric content and nature of soil to ensure cleanliness, soil and stain removal, color and durability.

7.1.3 The Contractor shall select laundering processes products and procedures that comply with all applicable federal, state and local standards of health and safety regulations pertaining to healthcare laundry and facilities.

7.1.4 Standard Precautions: The Contractor shall handle all soiled laundry as if potentially contaminated with blood or body fluids, as defined by the Centers for Disease Control and Prevention (CDC). See definition 2.32.

7.1.5 The Contractor shall ensure WRSU facilities’ laundry is completely separated from all other laundry during processing.

7.1.6 Re-performance: As allowed by FAR 52.212-4(a), Contract Terms and Conditions for Commercial Items, Inspection/Acceptance, the Government may require re-performance of nonconforming services at no increase in contract price.

7.2 Finished Laundry: The Contractor shall ensure all finished laundry is clean, dry, folded, and pressed (as needed).

7.2.1 The Contractor shall prevent contamination of finished laundry.

7.2.2 The Contractor shall ensure no two articles are folded together.

7.2.3 The Contractor shall ensure that machine and hand finished articles are smooth, without wrinkles, and the original shape and dimension are retained.

7.2.4 The Contractor shall collect and return articles damaged beyond repair or otherwise no longer serviceable to the WRSU for disposal.

7.3 Reporting Requirements:

7.3.1 Delivery Ticket: The Contractor shall provide the hospital representative with a delivery ticket indicating the weight and article(s) of finished laundry returned for each delivery made. The Contractor shall weigh all finished laundry by category for billing purposes. The Contractor’s scales shall be calibrated annually by a state certifying agency. The Contractor shall maintain records of the calibration and provide copies to the Project Officer.