EXHIBIT A: STATEMENT OF WORK

1. INTRODUCTION

This Statement of Work (SOW) (hereinafter also referred to as “Agreement” or “Contract” is between the State Water Resources Control Board (hereinafter referred to as the “State Water Board,” “SWRCB,” "DDW," or the “State”) and the Contractor to create the Water Technical Access Portal (WaterTAP) solution. The Contractor agrees to provide fixed-rate deliverable-based services including Development, Design, Implementation (DD&I) of the WaterTAP solution and Maintenance and Operations (M&O) Services as described in this Statement of Work.

This engagement consists of services which must be completed in accordance with this Statement of Work. All services rendered under the Contract are based on fixed-rate deliverables. The Contractor is responsible for completing all deliverables, work products, and all services as detailed in the SOW at the costs provided in EXHIBIT E: COST WORKBOOK.

"Contractor" refers to the firm that shall provide the staffing to perform the services. "Consultant(s)" refers to the Contractor's staff who will perform the services. The terms "Contract" or “Agreement” will be used interchangeably throughout the documents.

2. BACKGROUND AND PURPOSE

The State Water Resources Control Board’s mission is to preserve, enhance, and restore the quality of California's water resources and drinking water for the protection of the environment, public health, and all beneficial uses, and to ensure proper water resource allocation and efficient use, for the benefit of present and future generations. To this end, the State Water Resources Control Board develops statewide permits, policies, and regulations to protect water quality, regulates drinking water, administers California’s water rights system, and supports Regional Water Quality Control Board efforts. In addition, the State Water Resources Control Board provides financial assistance in the form of grants and loans for projects that clean up and protect water quality and drinking water supplies, and that protect water resources. The State Water Resources Control Board works to advance several foundational values, including climate change resilience, environmental justice, and racial equity.

The Division of Drinking Water (DDW) has historically maintained several disparate tools and databases to help facilitate regulatory oversight. However, these tools are inadequate to streamline data intake, improve data quality, manage workflows, and ensure transparency of information as required. A new data management solution is needed to ensure ongoing, up-to-date compliance evaluations of the large number of public water systems in California.

A secure system is needed to intake documentation, certifications, compliance forms, and data from public water systems; identify potential compliance issues; support staff and management through

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November 20, 2025 compliance evaluations, document generation, and recordkeeping; facilitate data-driven decision-making;

and provide automated data publication. DDW does not currently have a system that would allow public water systems to upload the required information for review and approval.

3. TERM OF CONTRACT

Effective upon approval of the California Department of Technology (CDT), Office of Statewide Technology Procurement (OSTP), and SWRCB, the base term of this Contract shall be three (3) years, including the first year (12-month) of Maintenance and Operations (M&O) services, which shall run concurrently with the 12-month Warranty period. Design, Development, and Implementation (DD&I) must be completed within the first 21 months of the base term, followed by three (3) months of system stabilization and full system acceptance period.

The State, at its sole discretion, may exercise its option to execute a one-year (1-year) extension for time-related work, to include implementation and full system acceptance. This time-only extension would be at the originally agreed-upon deliverable rates specified in this Contract and at no additional cost to the total Contract.

The State, at its sole discretion, may exercise its option to execute up to two (2) additional one-year (1-year) optional extensions to perform Maintenance and Operations (M&O) services for a maximum Contract term of six (6) years.

The State is not obligated to use any or all of these options. The Contract is of no effect unless approved by CDT and no work shall begin before full execution of the Contract.

The Contractor shall not be authorized to deliver goods or commence performance of services described in this Contract prior to the Effective Date of the Contract. Any delivery of goods or performance of services by the Contractor that is commenced prior to the Effective Date shall be at no cost to the State.

This Contract may be terminated in accordance with the provisions of the Information Technology General Provisions Cloud Computing Services DGS PD 402-ITGP Cloud (Revised and Effective 02/20/2025) - State of California. Notwithstanding any provision in this Contract, if the Contract is terminated by the State for convenience of the State, the termination can be made at the sole and exclusive discretion of the State for any or no reason.

All services to be performed by the Contractor are at the agreed-upon deliverable rates in EXHIBIT E:

COST WORKBOOK specified in this Contract.

4. AMENDMENT

The Contract may be amended, consistent with the terms and conditions of the Contract, and by mutual

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consent of both parties, subject to approval by the California Department of Technology (CDT), Office of Statewide Technology Procurement (OSTP) under Public Contract Code (PCC) Section 12100.

No amendment or variation of the terms of this Contract shall be valid unless made in writing, signed by the parties, and approved by oversight agencies, if required. No oral understanding not incorporated in the Contract is binding on any of the parties.

5. LOCATION AND AVAILABILITY

Availability

The Contractor shall provide the services described in the Statement of Work (SOW) during normal State business hours, 7:00AM to 5:30PM PST Monday through Friday, excluding State holidays. However, the Contractor may be required to provide support beyond the normal business hours, as required to successfully provide contracted services. The Contractor will primarily perform work remotely but may be required to provide on-site support as needed based on operational requirements.

Location

All remote work must be performed within the continental United States. Remote access to the Department's network is only authorized for Department-issued or Department-approved computers, while using Department-provided or approved remote access to software and tools. The Contractor may not specify remote access solutions.

The Contractor may be required to travel to site locations at no cost to the State department for meetings or to perform tasks. The State will allow the Contractor to propose remote staff, based only in the continental United States. The State will provide collaboration tools (WebEx, MS Teams, SharePoint, etc.)

to facilitate remote work on Department-issued equipment.

Key Staff must be available to be on-site as needed at the state department's Sacramento headquarters, as determined by the State department's Project Manager, during normal state business hours (7:00 AM to 5:30 PM Pacific Time). The state department may consider other options for attendance, such as webinars, phone conferences, and video meetings. Meeting consideration will be at the State department’s sole discretion, under circumstances with advance notice of the Department Contract Manager. All Contractor staff shall have legal authority to work in the United States during the term of the entire Contract and consent to a background check.

State holidays are listed on the California Department of Human Resources (Cal HR) website in the link below, and are subject to change:

https://www.calhr.ca.gov/employees/Pages/state-holidays.aspx

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November 20, 2025 https://www.calhr.ca.gov/employees/Pages/state-holidays.aspx

WATERTAP CONTRACT REPRESENTATIVES

State Department: State Water Resources Control Board

Contractor: TBD

Name: Name:

Title: Title:

Telephone Number: Telephone Number:

E-mail Address: E-mail Address:

Permanent offsite work arrangements are allowed under this Contract. The State department may consider accommodating temporary offsite work (e.g., remotely; at the resource's home) for extenuating circumstances (including, but not limited to, COVID-19 Stay at Home Order, illness, system outages, and natural disasters) which must receive prior approval by the State department.

Table 5-1: Work Locations

Location Name Location Address

State Water Resources Control Board 1001 I Street, Sacramento, CA 95814

6. CONTRACT REPRESENTATIVES

All notices required by, or relating to, this Contract shall be in writing and shall be sent to the contract parties at the email address below unless changed from time to time, in which event each party shall so notify the other in writing within ten (10) days of such change, and all such notices shall be deemed duly given if deposited, postage prepaid, in the United States mail or e-mailed and directed to the addresses then prevailing.

The WaterTAP contract representatives during the term of this contract will be:

Table 6-1: WaterTAP Contract Representatives

Direct all contract inquiries to:

Table 6-2: Contract Representatives for Inquiries

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CONTRACT REPRESENTATIVES FOR INQUIRIES

State Department: State Water Resources Control Board

Contractor: TBD

Name: Name:

Title: Title:

Telephone Number: Telephone Number:

E-mail Address: E-mail Address:

All inquiries during the term of this Contract will be directed to the contract contacts listed above; the contract representatives may be changed by written notice without amending this Contract.

7. CONTRACTOR’S ROLES AND RESPONSIBILITIES

The Contractor shall be responsible for providing all design, development, configuration, testing, integration, coordinating, installation and implementation services, as stated in the Contract. The Contractor shall also be responsible for WaterTAP hardware, software, and services, as applicable. In addition, the Contractor shall be responsible for supporting all WaterTAP components through the Base Contract Term, including M&O year 1 and any extensions exercised by SWRCB. Specific tasks and deliverables are described in SECTION 11. CONTRACTOR DELIVERABLES and key staff responsibilities are described in SECTION 10.2.2. KEY STAFF ROLES AND RESPONSIBILITIES.

The Contractor shall be responsible for the successful performance of all contractor personnel, subcontractors, and support services. The Contractor must provide all staff necessary to meet the EXHIBIT C: FUNCTIONAL AND NON-FUNCTIONAL REQUIREMENTS as set forth in the Contract. At a minimum, the Contractor must provide the Key Staff identified by the State and the Key Staff must perform the responsibilities described. The Contractor shall audit their staff roster once a month and notify the State Contract Manager of any Contractor staff which are no longer assigned to the Project.

The Contractor shall act as the Prime Contractor under this Contract and provide the following:

1. All meetings shall be scheduled using Microsoft (MS) Outlook and be conducted via MS Teams or in person, as needed. All Contractor staff shall maintain their schedules of availability on their SWRCB MS Outlook calendars.

2. All electronic communication shall be conducted via email and/or MS Teams.

3. All work products and deliverables shall be stored in a State document repository. The most current version of all work products and deliverables shall always be continuously available for

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State review.

4. The Contractor shall comply with all applicable SWRCB, Department of General Services (DGS), Department of Finance (DOF), CDT, and other State and federal entities’ policies, procedures, and expectations, including but not limited to policies and procedures regarding Sexual Harassment Prevention, HIPAA, Privacy, IT Security, Workplace Violence Prevention, and Emergency Preparedness.

a. The Contractor shall comply with its responsibilities under California Government Code section 7405.

5. All Contractor's staff shall complete all standard SWRCB training (e.g. Security and Privacy Training, Harassment Prevention Training, etc.).

a. Within two (2) weeks of the commencement of this Contract, the Contractor shall complete said training and sign the State Water Board “Internet Usage Policy” consent form for all staffing resources dedicated to this Project.

b. The Contractor shall not bill the State for time spent completing the annual security training.

6. The Contractor (data custodian) shall be responsible for all costs incurred by SWRCB (data owner) due to any and every security incident resulting from the Contractor’s failure to perform, negligent, or willful acts of its staff, which results in unauthorized disclosure, release, access, review, destruction, loss, theft, or misuse of an information asset. The Contractor shall notify SWRCB Contract Manager immediately by telephone call and email upon the discovery of a breach of security of personal information, sensitive information, or confidential information (PSCI) in computerized form if the PSCI was, or is reasonably believed to have been, acquired by an unauthorized person; or within two hours by email of the discovery of any suspected security incident, intrusion or unauthorized use or disclosure of PSCI in violation of this Contract, this provision, the law, or potential loss of confidential data affecting this Contract. If the State determines notice to the individual(s) whose data has been lost or breached is appropriate, the Contractor shall bear any and all costs associated with the notice or any mitigation selected by the State. These costs include, but are not limited to, consultant time, material costs, postage, media announcements, and other identifiable costs associated with the breach or loss of data. For the purposes of this Agreement, “Contractor-provided personnel” include the Contractor’s Subcontractors, consultants, and agents of each.

7. The Contractor shall comply with all applicable State policies including, but not limited to, State Administrative Manual 5300-5399, State Information Management Manual procedures, and SWRCB security practices including, but not limited to, its Acceptable Use Policy, Confidentiality and Non-Disclosure Policy (i.e., Conflict of Interest Form 700).

a. All Contractor Key Staff who will provide services pursuant to this Contract shall complete a Statement of Economic Interests, Form 700, within thirty (30) calendar days of commencing any work for the State Water Board.

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November 20, 2025 https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=GOV&sectionNum=7405.

b. All Contractor Key Staff shall thereafter file a Form 700 on an annual basis and shall also file a Leaving Office Form 700 within thirty (30) calendar days of ceasing to perform any work for the State Water Board.

c. In addition, upon beginning work for the State Water Board and every two (2) years thereafter, all Contractor Key Staff shall complete the State’s online Ethics Training Course, as maintained by the California Office of the Attorney General, and submit the certificate of completion to the State Water Board’s Filing Officer. The Contractor shall not bill the State for time spent completing Form 700 or the Ethics Training Course.

8. The Contractor represents that it has or shall secure at its own expense, all staff required to perform the services described in this Agreement. Such personnel shall not be employees of or have any contractual relationship with any California governmental entity.

9. The Contractor shall provide its own equipment necessary to perform the required duties. The Contractor shall adhere to SWRCB policies and procedures, guidelines and templates, including access and security requirements.

10. The Contractor shall design, develop, implement, test, and support a solution within the Contract using an approach that aligns with the State’s Implementation Preferences stated in SECTION

9.6. SOLUTION REQUIREMENTS and that meets all requirements and functionality as defined in

EXHIBIT C: FUNCTIONAL AND NON-FUNCTIONAL REQUIREMENTS.

11. The Contractor shall provide all work products in Microsoft Office Suite formats. (For example, documents are in .docx, spreadsheets are in .xlsx, presentations are PowerPoint .pptx, Project plans are in Microsoft Project .mpp, flowcharts and diagrams in Visio .vsdx)

12. The Contractor shall perform the services required under this Agreement in a manner that will not disrupt the operational needs of the State.

13. The Contractor will identify all required software licenses on the Software Licensing Program (SLP) including SLP Contract Number and License SKU for all SaaS licensing and related software and tools needed for development, implementation, data migration, ongoing access, support, and hosting of WaterTAP.

14. The Contractor shall be proficient in using all State-approved tools to perform the work under this Agreement. The Contractor shall not bill the State for time spent training its staff to use State-approved tools.

15. All Contractor-owned or managed laptops, Ultra books, netbooks, tablets, smartphones, and similar devices, if allowed by the State Contract Manager, shall be encrypted using commercial third-party encryption software. The encryption software shall meet the standards of National Institute of Standards and Technology (NIST), Federal Information Processing Standards (FIPS) Publication 140-2, Security Requirements for Cryptographic Modules. Additionally, antivirus and anti-malware software shall be used and kept up to date along with software patches and supported versions. In the event of a security incident, the Contractor shall assist the State Water Board Information Security Office with the forensic analysis of its devices.

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16. The Contractor’s use of removable media storage devices (i.e., Universal Serial Bus [USB] thumb drives, disk tapes, micro-SD, SD cards, CD/DVD, etc.) is not allowed by the State Contract Manager. Any personally identifiable information, personal health information, or other confidential information shall be encrypted when stored on State network file shares or document repositories.

Upon expiration of the Agreement, the Contractor shall stop using any state-provided software.

17. The Contractor shall notify the State Contract Manager, in writing, no later than one (1) calendar day after any of the following events:

a. The filing of a petition for relief under the United States Bankruptcy Code or the institution of any other insolvency proceedings by, against, or on behalf of the Contractor;

b. The appointment of a receiver or trustee for a Contractor;

c. The dissolution or liquidation of a Contractor;

d. The transfer to any person or entity of more than twenty-five percent (25%) of the assets or ownership interest of the Contractor. The Contractor became insolvent. A Contractor shall be deemed to be insolvent if it has ceased to pay or has admitted in writing its inability to pay its debts for at least sixty (60) days in the ordinary course of business or cannot pay its debts as they become due, whether a petition has been filed under the United States Bankruptcy Code; and/or;

e. The execution by the Contractor of a general assignment for the benefit of creditors.

18. Notwithstanding any other provision of this Contract, the State, by written notice to the Contractor, may immediately terminate this Contract upon the occurrence of the events set forth in SECTION

9.7. INFORMATION TECHNOLOGY — GENERAL PROVISIONS CLOUD - COMPUTING

SERVICES, EXHIBIT A: STATEMENT OF WORK and EXHIBIT G: SWRCB SPECIAL TERMS

AND CONDITIONS.

19. The Contractor shall regularly release new functionality in a structured and scheduled manner to the test environment.

20. The Contractor shall design data architectures and processes in WaterTAP to be compliant with State and federal water data standards, existing and expected as specified by the State (system is part of a new federal water data network). The State will work with the Contractor to define and approve the existing and expected data standards to be included via the creation of User Story acceptance criteria during backlog development.

21. The Contractor shall ensure that documentation and artifacts created during the implementation of the project are as useful as possible to other divisions within the Water Board that want to follow the same path (support enterprise development).

22. The Contractor shall consult with SWRCB staff to improve DevOps processes to support the future of WaterTAP.

23. The Contractor shall be responsible for its own operating and travel expenses, overhead, and clerical support.

24. Two (2) weeks prior to expiration of the Contract, the Contractor shall return all SWRCB property, State of California State Water Resources Control Board

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including security badges, computing assets, and requested work products, to the SWRCB Contract Manager.

25. The Contractor shall work collaboratively with all other State-hired contractors.

8. STATE’S ROLES AND RESPONSIBILITIES

The State will be responsible for providing systems access and support, software, workspace, and other assets to ensure the smooth and effective operations of the project and project participants. As part of this requirement, the State will provide the following:

1. The State will provide access to State staff, information, resources, and applicable project documentation during normal business hours as approved and needed to facilitate the Contractor's completion of deliverables and tasks described herein.

2. If working onsite, the State will provide the Contractor with access to the work site during normal business hours, with a provision for increased access during critical project periods. Normal business hours are Monday through Friday (7:00 AM - 5:30 PM Pacific Time), excluding state holidays. These hours may be extended with prior State approval.

3. The State will provide the Contractor with physical access to workspace, as needed.

4. The State will provide access to the Microsoft (MS) Office 365 Professional software suite and any other applications as needed.

5. The State will continue to support its existing legacy systems during the Contract.

6. The State will host WaterTAP in a State-hosted environment.

7. The State will be responsible for all server hardware, software, and all network and communication hardware required to connect with either AWS or Azure.

8. The State will be responsible for all server and network patches, upgrades, and configurations.

9. The State will provide access to programming standards that the Contractor must employ during the development of the WaterTAP solution. The State Water Board’s Coding Standards document will be provided to the Contractor upon onboarding.

10. The State will perform the responsibilities as described in Table 8-1: State Roles and Responsibilities. The State will administer and maintain the Project Library for the deposit of Project deliverables and other documents. The Project Library will be maintained on Microsoft Teams or SharePoint for storing electronic documents.

11. The State will provide source control software to enable check-in, check-out, and version control of documents and system code.

12. The State will define specific requirements, timeframes, and priorities for Contractor tasks within the Implementation Plan.

13. The State will provide project-based decisions in a timely manner.

14. The State will review and approve scope documents (e.g., Deliverable Expectation Document

(DED), Deliverable Acceptance Document (DAD), Work Order Authorization (WOA) and deliverables in compliance with contract timelines.

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15. The State will assign a SWRCB Project Manager and a SWRCB Technical Lead to oversee the Contractor’s performance, completion of requested services, review of the Work Authorizations, deliverables, invoices, and other reports to SWRCB management on the status of the Contract.

16. The State will provide appropriate access to legacy systems, applications, documentation, and related information that WaterTAP is replacing.

17. The State will provide approval of all WaterTAP production changes prior to implementation, per SWRCB’s standard change management process. Refer to SECTION 10.5. CHANGE CONTROL PROCEDURES for additional information.

The SWRCB WaterTAP project team will be inclusive of Executive Sponsors, Project Director(s), Project Manager, Business Lead, Technical Lead(s), and a Contract Manager. This project team will provide participants with a clear understanding of the authority and responsibility necessary for the successful accomplishment of the WaterTAP project activities and enables the project team members to be held accountable for the effective performance of their assignments. A team member may have multiple project responsibilities.

Table 8-1: State Roles and Responsibilities

Project Role Project Responsibilities

State Water Board Executive Sponsors

• Provide executive sponsorship and support for the Project.

• Establish Project goals and priorities.

• Support Project funding and resources, manage and address staffing and workload needs.

• Assume Project ownership of the WaterTAP solution upon Full System Acceptance and Transition to the State.

• Serve as key business decision-

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maker of the Project and provide decision-making authority.

• Provide the highest level of project review, policy leadership, and oversight as needed.

• Review and approve significant changes to project scope, budget, or schedule.

• Remove barriers, resolve and mediate issues, issue resolution, and scope changes that cannot be resolved by the State Water Board’s Project Director.

• Participate in Data Executive Steering Committee (DESC) Meetings and other meetings as necessary.

• Inform/Engage control agencies and other stakeholders, as needed.

State Water Board Project Director

• Ensure overall success of the Project by providing the requisite functionality, business value, and meeting the State Water Board’s

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technical needs and environment.

• Communicate Project status to State Water Board’s Management and State Water Board’s Executive Sponsors as needed.

• Provide a centralized structure to coordinate and manage the Project, resources, activities, and communication using structured project management methodologies.

• Provide leadership to State staff assigned to manage Project teams.

• Determine if the WaterTAP solution addresses the Project and associated program objectives.

• Monitor Project charter, plan, and performance.

• Resolve technical impediments or blockers.

• Monitor the planning, execution, and control of activities necessary to support the WaterTAP

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solution.

• Participate in the identification, quantification, and mitigation of Project risks.

• Participate in DESC Meetings and other meetings as necessary.

• Act as liaison between the State Water Board and external stakeholders.

State Project Management Contractor

• Coordinate and oversee day-to-day Project activities with the Contractor and State Water Board’s Business Lead and serve as liaison to the Project teams.

• Conduct regular Project meetings to review Project status, performance indicators, changes, issues for resolution, bottlenecks, risk management activities, and assign and review action items for the Project team.

• Regularly communicate the Project status, issue

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status, and provide updates from the Contractor and Project team to the State Water Board’s Executive Sponsors and the State Water Board’s Project Director.

• Provide monthly and ad-hoc reporting to the State Water Board’s Executive Sponsors and the State Water Board’s Project Director regarding the following: deliverable status, Project work items, key performance schedule, bottlenecks, and resolution actions identified by the Project team and the Contractor.

• Develop, update, and execute Project management plans and other project management-related deliverables.

Facilitate, assign, and monitor actions assigned to the State Water Board’s Special Projects Unit.

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• Monitor the Contractor's performance to ensure compliance with the Agreement.

• Collaborate with the Contractor to maintain project management plans, institute governance controls, manage quality assurance to plans, schedules, deliverables, and participate in quality ad-hoc planning assurance and risk control.

• Collaborate with the Contractor to determine problems and issues, ensure changes are recorded, maintained, and tracked.

• Assist the State Water Board’s Project Director and State Water Board’s Business Lead in resolving or escalating significant issues related to project management, communication, staffing, and scope.

• Assist with

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coordinating and leading recurring DESC Meetings and other meetings as necessary.

• Act as the liaison for communications with the CDT.

State Water Board Business Lead

• Manage the Product Vision and Product Roadmap.

• Manage and prioritize the Product Backlog.

• Ensure the Development Team understands the items in the Backlog.

• Make decisions on Sprint development, including defining the Definition of Done for a Sprint and removing sprint impediments.

• Monitor and support the planning, execution, and control of program activities necessary to support the WaterTAP solution.

• Determine and facilitate active and timely participation of business resources, including SME's (Subject-Matter Experts) and staff to

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participate in User Acceptance Testing.

• Manage scheduling, accountability, and transparency.

• Assist in resolving or escalating issues related to project management, communication, staffing, and scope.

• Provide guidance to the State Water Board’s Project Manager and the State Water Board’s Contract Manager.

• Identify and monitor the changes and impacts on existing and potentially new policies, standards, and procedures related to business needs.

• Manage stakeholder expectations and work with stakeholders through proper channels.

• Act as liaison between the State Water Board and its external stakeholders, manage the relationship with Advisory Groups.

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• Participate in DESC Meetings and other meetings as necessary.

State Water Board Technical Lead(s)

• Manage the technical direction and vision for the WaterTAP solution.

• Coordinate the State Water Board’s Infrastructure Team activities to determine whether Project infrastructure and infrastructure services are planned, acquired, and made available as needed in collaboration with the Contractor.

• Report to the State Water Board’s Project Manager the status of the State Water Board’s Infrastructure Team deliverables, performance indicators, bottlenecks, and bottleneck resolution actions.

• Coordinate the configuration of technical environments.

• Ensure compliance with development

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and engineering standards.

• Resolve technical impediments or blockers.

• Coordinate resolution of policy, standards, and procedural issues related to business needs.

• Manage the release process.

• Participate in meetings as necessary.

State Water Board Training Lead(s)

• Translates DDW needs and staff capabilities.

• Advises all training and knowledge transfer planning, training materials and delivery for both internal and external users.

• Reviews the master training plan and the overall training approach and verifies methodology for end user and technical training.

• Confirms the training schedule prior to each release.

• Coordinates with the State OCM Team.

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• Finalizes all training supporting material generation, including training guides, Frequently Asked Questions (FAQs), training surveys, etc.

and supports the methods of distribution of said materials.

• Reviews analytics from training surveys and collaborates on any course corrections needed.

• Works in collaboration with the OCM team.

State Water Board Contract Manager

• Provide oversight and tracking of the Contract and other project-related contracts.

• Participate in procurement activities and processes related to the Contract.

• Monitor the Agreement to confirm compliance with the provisions, including SLA's.

• Maintain and manage contract documentation, State of California State Water Resources Control Board

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change requests, and amendments.

• Determine whether products and services are in accordance with the contract, State Water Board standards, and the Project Schedule.

• Escalate issues and concerns to the State Water Board’s Project Manager.

• Track, review, and approve WOAs, DEDs, DADs, detailed specifications and design, and Project deliverables created by the Contractor.

• Process WOAs, purchase orders, invoices, and payments.

• Confirm invoices reflect costs incurred to-date in the performance of the Contract and that costs are within applicable restrictions.

• Maintain information on contracted costs versus actual costs.

• Responsible for all interactions with the

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Contractors in the event of a contract or invoice dispute.

• Act as the liaison with

CDT.

State Water Board Organizational Change Management Team

• Work with stakeholders to determine communication between end-users, stakeholders, and Project teams.

• Identify and monitor the changes and impacts on existing and potentially new policies, standards, and procedures related to business needs.

• Support the creation of an organizational change management deployment plan.

• Provide input and validate documentation related to business needs, assessments, and evaluations.

• Provide input into the design and development of the WaterTAP solution.

• Facilitate the definition of current and future data elements, data

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relationships, and data definitions.

• Participate in integration, system, and UAT.

• Facilitate data cleansing and data conversion activities between the Contractor and State Water Board’s data owners of legacy systems to be converted.

• Provide input to Project risk and issue efforts, and resolve the issues as assigned.

• Coordinate resolution of policy, standards, and procedural issues related to business needs.

• Participate in Organizational Change Management-related discussions and working sessions with the Project team, the OCM team, and the Contractor.

• Work with the Contractor and the OCM team to implement an organizational

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change management program.

• Participate in user training as an integrated component of OCM and post-implementation activities, including knowledge transfer.

• Report on the status of team deliverables, team performance indicators, bottlenecks, and bottleneck resolution actions.

• Provide governance of initiatives above.

State Water Board Infrastructure Team

• Assist the Project team as needed, including during planning, analysis, and development activities.

• Participate in technical architecture design with the Contractor.

• Coordinate implementation of technical architecture required for the WaterTAP solution.

• Coordinate and oversee the setup and operation of the technical

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environment for the WaterTAP solution.

• Oversee the configuration of the technical environments.

• Report to the State Water Board’s Technical Lead regarding the status of team deliverables, team performance indicators, bottlenecks, and bottleneck resolution actions, including the following:

• Unit, system, and integration tested network layer,

• Support operational Project environment infrastructures (servers, networks, software, etc.),

• Confirm technical architecture meets State and State Water Board’s standards, State of California State Water Resources Control Board

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STATEMENT OF WORK

where applicable, and

• Participate in meetings as necessary.

California Department of Technology (CDT)

• Approve agreements and agreement amendments for reportable information technology projects that exceed the Water Board’s delegated authority.

• Provide support and advice regarding project management activities and system development lifecycle best practices.

• Provide monthly project assessment to DESC and other executive stakeholders.

• Identify project risks and mitigation strategies.

• Procure the Independent Verification and Validation (IV&V) ancillary procurement that is related to this Agreement.

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STATEMENT OF WORK

Independent Verification &Validation (IV&V) Contractor

• Develop IV&V monthly activity reports;

• Conduct risk and issue list reviews;

• Perform traceability matrix analysis;

• Perform system requirements evaluation;

• Develop IV&V task reports.

9. DESCRIPTION OF NEW SYSTEM OR SERVICES

9.1. DESCRIPTION OF PROPOSED SOLUTION

SWRCB is seeking Salesforce as a cloud-based SaaS solution (WaterTAP) that will be an enterprise-level data system, developed to address current and future information and business needs. It will include an overarching architecture to connect existing foundational data systems as well as integrate new data systems from disparate spreadsheets to databases currently used, into a single, cohesive system to streamline information access for internal staff and external stakeholders. It will also include data and document submission, workflow routing, and compliance decision support.

The SWRCB applications currently within the proposed WaterTAP scope are listed below and detailed in

EXHIBIT H: DATA CONNECTIONS:

• SDWIS – Safe Drinking Water Information System

• CLIP - California Laboratory Intake Portal

• LSLI – Lead Service Line Inventory

• SABL – System Area Boundary Layer

• OnBase ECM – Enterprise Content Management

• eAR – electronic Annual Report

• OPCERT – Operator Certification (DWOCIS)

• SLD - School Lead Data

• SAFER – Clearinghouse

• WQM – Water Quality Management

• WQIR - Water Quality Information Report

• CDSS – Child Care Lead

State of California State Water Resources Control Board

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STATEMENT OF WORK

• ELAP - Environmental Laboratory Accreditation Program

• RTCR - Electric Coliform Reporting

The WaterTAP Project is detailed in SECTION 10. SCOPE OF SERVICES .

WaterTAP shall replace the legacy systems with a configurable, cloud-based SaaS aiming to minimize customization.

The Contractor shall meet the EXHIBIT C: FUNCTIONAL AND NON-FUNCTIONAL REQUIREMENTS to support the following users of WaterTAP:

• SWRCB estimates a total of ~65,000 total active users who will need to be able to log in and report.

• SWRCB estimates a total of ~7,200* Water System Administrators will need to be able to log in at the launch of WaterTAP, associate other users' accounts with their Public Water System (PWS)(s), submit/modify documents and data, and attest to submissions that are created either by them or other users associated with their PWS(s).

• SWRCB estimates a total of ~35,000* external user accounts that will need to be able to log in within the first eighteen (18) months of the launch of WaterTAP, associate their profile with one or multiple PWS's, and prepare submissions.

• SWRCB estimates a total of ~550* internal users that need to be able to log in and save progress at the launch of WaterTAP to the staff part of WaterTAP.

• SWRCB estimates a total of ~300* internal users who need to be able to log in with read-only permissions within 12 months of the launch of WaterTAP.

• SWRCB estimates a total of ~20* System Administrators who will need to be able to manage and administer WaterTAP and its associated functionality (e.g., configurations, workflows, etc.).

• SWRCB estimates a total of ~400* users (Labs) to submit requests via WaterTAP for routing and response.

NOTE: All user counts denoted with an asterisk (*) are included in the "total active users" described above.

Figure 9-1: WaterTAP Conceptual Architecture

State of California State Water Resources Control Board

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In summary, WaterTAP will be a cloud-based SaaS solution that will replace legacy systems and create new functionalities. This includes meeting system requirements defined in the remainder of EXHIBIT A:

STATEMENT OF WORK.

9.2. HARDWARE AND SOFTWARE NEEDS

Hardware/Equipment

If applicable, all initial equipment must be new at the time of installation. After initial installation, all replacement parts and equipment shall be new unless new parts are unavailable, at which point refurbished parts may be used upon written approval of the SWRCB Contract Manager or designee.

Software Licensing and Maintenance

WaterTAP will be a cloud-based, SaaS solution.

Refer to EXHIBIT C: FUNCTIONAL AND NON-FUNCTIONAL REQUIREMENTS for WaterTAP requirements.

The Contractor will identify all required software licenses on Software Licensing Program (SLP) including

State of California State Water Resources Control Board

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SLP Contract Number and License SKU for all software licensing and related software and tools needed for development, implementation, data migration, ongoing access, support and hosting of WaterTAP throughout the term of the contract. While hosting products and associated costs must be identified, this will serve only as informational.

The Contractor must supply all descriptions, part numbers and quantities for all necessary software licenses to support the number of registered and active user counts defined in SECTION 9.1.

DESCRIPTION OF PROPOSED SOLUTION and EXHIBIT E: COST WORKBOOK.

The Contractor shall not propose any unsupported software component or tool, per SIMM 5300. Refer to SECTION 10.1. SOFTWARE AS A SERVICE (SAAS) LICENSING AND MAINTENANCE for WaterTAP software solution requirements. The Contractor shall adhere to the National Institute of Standards and Technology (NIST) 800-53, Software Bill of Materials (SBOM), and be compliant with SIMM 22 COTS/ SaaS Acquisition, SIMM 5315-B, Cloud Security Standards and EXHIBIT F: SWRCB IT SECURITY

POLICIES.

The Contractor shall confirm the use of all software components for WaterTAP as identified in EXHIBIT E:

COST WORKBOOK.

The Contractor shall provide, install, and configure all Contractor-supplied software, excluding workstations, peripherals, and State-managed network devices, consistent with the State-approved System Architecture Description.

The Contractor shall be responsible for all Contractor-supplied software until transition to the State is completed.

The Contractor shall upgrade all third-party software used in WaterTAP following written approval by the State. All third-party COTS software in WaterTAP shall be the current major general release or current major general release minus

9.3. ESCROW SOURCE CODE

For the purposes of this section and for clarification, “source code, configurations, and customizations developed by the Contractor as part of this Agreement shall be treated as “Software and other materials” as specified in Section 9, Rights in Work Product, of the Information Technology - General Provisions - Cloud - Computing Services, DGS PD 402-ITGP Cloud (Revised and Effective 2/20/2025).

The Contractor agrees to use a unified source code, configuration, and customization repository for all development of WaterTAP and during deployment into other WaterTAP environments, as determined by the State, and to keep the repository up to date with the latest WaterTAP source code, configurations, and customizations.

State of California State Water Resources Control Board

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The Contractor agrees to save all source code (which is Pre-Existing Material) into the repository, configurations, and customizations, including but not limited to infrastructure as code.

The State shall be entitled to receive a copy of such software source code, any and all configurations, any and all customizations saved into the repository, in the event the Contractor has ceased all business activities or has filed for bankruptcy protection, or if there is a material breach of the Agreement. The State has the right to audit the products kept in the repository during regular business hours upon sufficient notice to the Contractor.

Escrow Code

The State requires the ability to configure any non-proprietary code used as a function of the system and proprietary code developed or modified for this Agreement. The Contractor shall provide to the State the Contractor’s software development assets created specifically for this Agreement. Such assets and components include source code for the following:

• All Contractor-developed applications for this Agreement

• Contractor-modified public domain software

• The Contractor’s application proprietary source code is modified to meet the requirements of this

Agreement:

◦ These assets and components, including non-proprietary source code, shall be provided at each release and full solution acceptance.

SWRCB shall be entitled to receive a copy of such software source code, all configurations, any and all customizations saved into the repository in the event the Contractor has ceased all business activities or has filed for bankruptcy protection or if there is a material breach of the Contract.The State has the right to audit the products kept in the repository during regular business hours upon sufficient notice to the Contractor.

If this Contract is canceled, in whole or in part, pursuant to the State’s General Provisions – Information Technology, Cloud, the Contractor shall provide SWRCB with all work completed to that point, including all the non-proprietary source code and proprietary source code developed or modified for this Agreement.

Escrow Account

The Contractor shall maintain for the life of the Contract, at Contractor’s expense, a software escrow account with an agreed upon third-party escrow company providing software escrow services in the State of California in accordance with the provisions of this Contract.

The Contractor's third-party escrow company shall be located within the continental United States.

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The software in the escrow account shall be in a format agreed to by SWRCB, such that SWRCB will be able to run and maintain the software should the need arise to obtain the code from the account.

The Contractor agrees to save any and all source code, any and all configurations, any and all customizations, including but not limited to infrastructure as code of the WaterTAP software product(s) developed and/or used in the implementation, operation, and maintenance support, with documentation of WaterTAP into the repository.

9.4. COMPATIBILITY AND INTERFACE

The WaterTAP solution must integrate and support data exchange via endpoints for internal and external-to-SWRCB systems. WaterTAP must also be compatible with Microsoft Office Suite, such as Microsoft Word, Excel, and data visualization/business intelligence Tools (e.g., Tableau, Power BI), as listed within EXHIBIT C: FUNCTIONAL AND NON-FUNCTIONAL REQUIREMENTS. In addition, the Contractor shall implement industry best-practice data exchange approach to support all data exchange requirements for WaterTAP. Refer to SECTION 9.8.1. DATA HANDLING AND OWNERSHIP for data conversion information. The Contractor shall provide documentation and integration support as defined in Deliverable Group 4 in EXHIBIT D: DELIVERABLES AND MILESTONES TABLE.

SWRCB interfaces can be found in SECTION 9.1. DESCRIPTION OF PROPOSED SOLUTION. The EXHIBIT A: STATEMENT OF WORK does not include other web services or integrations that the Contractor deems necessary to meet the requirements.

The WaterTAP solution will leverage REST API's to ensure the various SWRCB software components can interact in a simple, standardized way over HTTPS protocols.

WaterTAP should support the system interfaces defined in EXHIBIT H: DATA CONNECTIONS as it is intended to connect to multiple DDW applications, databases and external APIs in a decoupled architectural way. Accurate water quality data must be shared with state/federal agencies per the secured data sharing requirements. The system and data architecture must be designed to accommodate future changes in policy and/or regulation of water quality assessments.

Interfaces

WaterTAP is intended to connect multiple services (such as client applications,…