2. Attachment A Statement of Work CICP Life Care Planner.pdf

Attachment A

STATEMENT OF WORK (SOW)

COUNTERMEASURES INJURY COMPENSATION SYSTEM (CICP)

LIFE CARE PLANNER

BLANKET PURCHASE AGREEMENT (BPA)

8/28/2025

I. BACKGROUND

The Countermeasures Injury Compensation Program (CICP or the Program) within the Health Resources and Services Administration’s (HRSA), Healthcare Systems Bureau administers the compensation program specified by the Public Readiness and Emergency Preparedness Act (PREP Act) of 2005. The PREP Act authorizes compensation to individuals thought to be seriously injured by countermeasures such as vaccines, drugs, biologics, or medical devices defined in PREP Act declarations that are administered or used for pandemic, epidemic, or security threats pursuant to section 319 F-3(b) of the Public Health Service Act (PHS Act) (42 U.S.C. 247 d-6 d). Declarations issued by the Secretary of the Department of Health and Human Services (DHHS) specify the categories of health threats or conditions for which countermeasures are recommended, the time period that liability protections are in effect, the population of individuals protected, and the geographic areas for which the protections are in effect.

II. PURPOSE

The contractor shall provide all labor and materials to develop detailed life care plans for individuals with serious physical injuries because of the use or administration of any covered countermeasure(s).

III. PERIOD OF PERFORMANCE

The BPA shall have (1) 12-month base period and (4) 12-month base option periods.

IV. SPECIFIC TASKS

The contractor shall provide all labor and materials to accomplish the specific tasks listed.

The primary place of performance will be the contractor’s facility.

Task 1: Federal Records Management

Records and Information Regulation Guidelines In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C. chapters 21, 29, 31, and 33, the Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the Privacy Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation.

The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the Freedom of Information Act.

Records and Information Management The contractor shall manage and maintain Federal records and/or information, including electronic records and/or information, ensuing from this contract in accordance with all applicable records management laws and regulations, including but not limited to the Federal Records Act (44 U.S.C. Chapters. 21, 29, 31, 33); 36 CFR § 1236.20 What are appropriate record keeping systems for electronic records? & 1236.22 What are the additional requirements for managing electronic mail records? (https://www.ecfr.gov/current/title-36/section-1236.22);

NARA Bulletin 2013-02, August 29, 2013, Guidance on a New Approach to Managing Email Records (https://www.archives.gov/records-mgmt/bulletins/2013/2013-02.html); and NARA Bulletin 2010-05 September 08, 2010 (http://www.archives.gov/records-mgmt/bulletins/2010/2010- 05.html), Guidance on Managing Records in Cloud Computing Environments.

Managing the records includes, maintaining records to retain functionality and integrity throughout the records' full lifecycle including: (1) maintenance of links between records and metadata, and (2) categorization of records to manage retention and disposal, either through transfer of permanent records to NARA or deletion of temporary records in accordance with NARA-approved retention schedules.

Records Management Training The contractor (and/or subcontractor) shall ensure that all employees having access to (1) Federal information or a Federal information system, or (2) personally identifiable information (PII), complete the HHS Records Management Training before performing work under this contract, and thereafter completing the annual refresher course during the life of the contract.

The training is located at https://humancapital.learning.hhs.gov/courses/2024recordsmanagement/01_index.html. At the end of the Records Management training, the “Congratulations" slide is considered your certificate of completion. Please send the completion certificates to the Contracting Officer Representative (COR) of the contract. The listing of completed training shall be included in the first progress report. Any revisions to this listing as a result of staffing changes shall be submitted with next required progress report

Task 2: Obtain and review the case files, which include the request for benefits package, medical records, and other relevant documentation.

Task 3: Within in a week after assessing the case, notify the assigned CICP Medical Reviewer (MR) and the COR of the need for any additional or missing information, and the need to meet with the injured party in person. With the COR’s approval, travel to visit the injured party to obtain needed information to develop the life care plan.

https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ecfr.gov%2Fcurrent%2Ftitle-36%2Fsection-1236.22&data=05%7C02%7CRSaunders%40hrsa.gov%7C6eee4fe1307c4966836308dd460641fc%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C638743714880947337%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=uoIX95T0Sl3iYfwZY7BNtE9wmsQEhrICCj%2B8MZhfGKE%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.archives.gov%2Frecords-mgmt%2Fbulletins%2F2013%2F2013-02.html&data=05%7C02%7CRSaunders%40hrsa.gov%7C6eee4fe1307c4966836308dd460641fc%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C638743714880964787%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=OhF6pSkoiPfvZnHkLJxn7qlB6hmWI%2FsM4%2F%2BDh6%2FvKSQ%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.archives.gov%2Frecords-mgmt%2Fbulletins%2F2010%2F2010-05.html&data=05%7C02%7CRSaunders%40hrsa.gov%7C6eee4fe1307c4966836308dd460641fc%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C638743714880978058%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2F%2FPtsrV9wLKie%2B9m%2FqMRU7BGkejX9v1ADLr4z2DUfc8%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.archives.gov%2Frecords-mgmt%2Fbulletins%2F2010%2F2010-05.html&data=05%7C02%7CRSaunders%40hrsa.gov%7C6eee4fe1307c4966836308dd460641fc%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C638743714880978058%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2F%2FPtsrV9wLKie%2B9m%2FqMRU7BGkejX9v1ADLr4z2DUfc8%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhumancapital.learning.hhs.gov%2Fcourses%2F2024recordsmanagement%2F01_index.html&data=05%7C02%7CRSaunders%40hrsa.gov%7C6eee4fe1307c4966836308dd460641fc%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C638743714880992527%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=FJfX9nBc7fUrBcvyEkUzMFXcR7ihO%2Bli2xGksoaZQPc%3D&reserved=0

Task 4: Consult on the case with the MR and the Vocational Counselor as necessary.

Task 5: Consult with the injured party’s healthcare provider(s) as applicable to determine the appropriate methodologies to use to create a life care plan, based on case information and industry standards for best practices.

Task 6: Determine the injured person’s past and future health care needs resulting from the covered countermeasure injury.

Task 7: Assess the injured person’s health insurance status with the COR. If the person is insured, indicate the coverage type and the benefits provided for the covered countermeasure injury. If the person is uninsured, or if it is cost effective to recommend purchasing a health insurance policy, determine which health insurance plan may be appropriate.

Task 8: Provide a written draft life care plan to the MR by the due date assigned by the COR.

The report shall:

• Include anticipated comprehensive medical health care costs and needs including, but not limited to, medical services, durable goods, adaptive equipment, nursing support, medications and therapies, and rehabilitation, which are related to the serious injuries from the administration or use of a covered countermeasure;

• Include medical services and items that may be needed in an effort to cure, counteract, or minimize the effects of a covered injury, or any health complication of a covered injury, or to give relief, reduce the degree or the period of disability, or aid in lessening the amount of benefits to a requester

• When possible, obtain recommendations from health care providers

• Estimate what the individual's insurance coverage (including Medicare and Medicaid) may be, if it is cost effective to purchase a health insurance policy; if out-of-pocket expenses, are covered such as co-pays and deductibles and,

• Calculate projected CICP expenses to fund past and future health care and nursing needs taking into account all third party payers.

Task 9: Provide a written final life care plan to the MR and COR by the due date specified in the BPA Call Order. The final report shall include copies of all pertinent reference materials utilized for the report.

Task 10: Return, shred, or destroy all records within (2) days after COR approval of Final Report.

Task 11: Comply with the following requirements regarding protection of Personally Identifiable Information (PII) and Personal Health Information (PHI):

• PII/PHI, or other sensitive information, shall not be shared with third parties, unless given advanced written permission from the COR.

• PII/PHI shall not be stored on removable/portable computing devices (e.g., laptops, thumb drives, PDAs) or transmitted via email unless encrypted with a FIPS 140-2 compliant encryption solution approved in advance by the COR.

• PII/PHI shall not be stored on personal computing devices.

• Personal computing devices shall have antivirus software with the latest updates and anti-spyware and personal firewalls installed and enabled

• Actual or potential security violations and privacy breaches shall be reported to the COR within one (1) hour of occurrence.

Task 12: Use of Plain Language Guidelines and Other Government Laws and Regulations for all Products

Task 12.1: Follow the federal Plain Language Guidelines when developing products. The Plain Language Act of 2010 requires federal agencies to create communications that are clear and understandable to the public.

Task 12.2: Produce content that follows federal plain language guidelines. All text content must aim for a Flesch-Kinkaid Reading Ease score of at least 60. HRSA’s Office of Communications’ liaisons use Readable to review, update, and score content. Contractor shall work with the COR and program communications liaisons and use Readable to review, score and enhance the content.

Task 12.3: Use PlainLanguage.gov’s Checklist for Plain Language and HHS’s Plain Writing Checklist as guidelines.

Task 12.4: Ensure that all materials adhere to federal copyright laws including the citation of sources in endnotes or footnotes; obtaining written permission to reproduce, reprint, or adapt existing materials used in the creation of materials under this contract; and including credits for images, which include photographs, pictures, illustrations, tables, charts, figures, and graphs.

Task 12.5: Ensure that all materials adhere to the Government Printing and Binding Regulations, including the prohibition on commercial advertising which says, “No Government publication or other Government printed matter, prepared or produced with either appropriated or non-appropriated funds or identified with an activity of the Government, shall contain any advertisement inserted by or for any private individual, firm, or corporation; or contain material which implies in any manner that the Government endorses or favors any specific commercial product, commodity, or service.” -- (Title III--General Provisions, 13. Advertisements, Commercial.)

Task 12.6: Ensure that all materials do not contain any non-federal logos (since logos are a form of institutional advertising); that materials do not contain contact information for non-federal organizations, except the website address for informational purposes; and that all materials do not contain any contact information for individuals.

Task 12.7: Ensure that all materials do not contain the name of the contractor or subcontractors since this is also a form of advertising.

Task 12.8: Ensure that all materials adhere to the prohibition against referring to lobbying in materials produced with appropriated funds. The prohibition against lobbying also includes https://plainlanguage.gov/guidelines/ https://readable.com/blog/the-flesch-reading-ease-and-flesch-kincaid-grade-level/ https://readable.com/ https://www.plainlanguage.gov/resources/checklists/checklist/ https://www.hhs.gov/web/building-and-managing-websites/managing-websites/plain-writing-checklist/index.html https://www.hhs.gov/web/building-and-managing-websites/managing-websites/plain-writing-checklist/index.html grassroots lobbying, which is advocating for a change in legislation at the federal, state, or community level.

V. SECURITY REQUIREMENTS

Background Investigation Requirements

All Contractor (and/or any subcontractor) employees must obtain a background investigation commensurate with their position sensitivity designation that complies with Parts 1400 and 731 of Title 5, Code of Federal Regulations (CFR).

Position Sensitivity Designations

The following position sensitivity designation levels apply to this solicitation/contract:

non sensitive, moderate risk public trust Tier 2 investigation non sensitive, high risk public trust Tier 4 investigation (this level applies when elevated rights are needed for system access.)

RESIDENCY REQUIREMENTS FOR FOREIGN NATIONALS

Under the requirements for fitness for duty as described in EO 13467 and in conjunction with Homeland Security Presidential Directive-12 (HSPD-12), OPM can complete a background investigation only for persons who have resided in the U.S. for a total of at least three (3) of the past five (5) years. The residency requirements apply only to foreign nationals. If any prospective foreign national contractor/subcontractor employee does not meet the residency requirements, Please do not send their name forward as a potential team member.

BACKGROUND INVESTIGATIONS

The Contractor shall advise its prospective employees about the background investigation requirements stated herein.

If a Contractor employee changes job responsibilities under this contract, the Contractor shall notify the COR, and the Government will make a determination whether an upgraded investigation is required.

In the event there are any proposed personnel changes in the Contractor’s staffing roster previously submitted to the COR, the Contractor shall submit an updated roster to the COR, along with a brief explanation for the change. In turn, the COR will initiate the procedures stated herein to ensure any new contractor employees completes the investigation process up to and including if needed, obtain a PIV card in a timely manner – prior to that individual commencing work under the contract.

For any individual who is cleared to start work but upon completion of the investigative process does not obtain a favorable background investigation he/she shall cease work on the contract immediately.

With the exception of costs associated with fingerprinting Contractor employees outside of the HRSA Personnel Security Office, the Government will conduct all required background investigations at no cost to the Contractor. The cost of fingerprinting Contractor employees at any location other than the HRSA Personnel Security Office will be borne by the Contractor.

Every effort will be made to schedule contractors at a location that will not charge a fee for the fingerprints. Contractors who hold or have previously held a Government security clearance shall advise the HRSA Personnel Security Staff of the details of such clearance.

During a fingerprint appointment, each contractor employee must present two (2) forms of identification as part of the identity proofing process. One form of identification must be a State or federal government-issued photo identification document. Acceptable forms of identification are listed below.

List of acceptable documents for Identity Proofing one of which must be:

Drivers License or ID card that is compliant with REAL-ID requirement US Passport or Passport Card Permanent Resident Card or Alien Registration Receipt Card (Form I-551) Employment Authorization Document that contains a photograph (Form I-766) US Military ID Card US Military dependents ID card PIV Card

Second form of ID can be one of the following:

ID card issued by a federal, state, or local government agency or entity, provided that it contains a photograph voter’s registration card S. Coast Guard Merchant Mariner Card Certificate of U.S. Citizenship (Form N-560 or N-561) Certificate of Naturalization (Form N-550 or N-570) S. Citizen ID Card (Form I-197) Identification Card for Use of Resident Citizen in the United States (Form I-179) Certification of Birth Abroad or Certification of Report of Birth issued by the Department of State (Form FS-545 or Form DS-1350) Reentry Permit (Form I-327) Employment authorization document issued by the Department of Homeland Security

(DHS)

driver’s license issued by a Canadian government entity Native American tribal document S. Social Security Card issued by the Social Security Administration original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal (if name is now different you must also provide the legal document that changed the name)

An individual who receives an unfavorable report may appeal that finding by submitting a written request to the DSS at ps-updates@hrsa.gov

Background investigations will be conducted by the Defense, Counter Intelligence and Security Administration (DCSA) mailto:ps-updates@hrsa.gov

PERSONAL IDENTITY VERIFICATION (PIV) CARDS

All Contractor employees (including subcontractors) must possess a PIV card that was issued based on a current background investigation that resulted in a favorable determination where one of the following applies:

Will be working in HHS-owned or leased space (PIV card required) Will have access to HHS equipment or systems (PIV card required)

All PIV cards shall remain the property of the Federal Government. At any time, if a Contractor employee is terminated or otherwise ceases work under the contract, or no longer requires a PIV Card for contract performance purposes, the Contractor shall collect the individual’s PIV card and immediately notify HRSA Personnel Security Staff in writing by submitting an email to ps-updates@hrsa.gov , with copies to the respective COR and Contracting Officer. The Contractor shall immediately return the PIV Card(s) to the COR who will immediately return them to the Division of Security Services.

Like PIV Cards, other Government-issued Access Cards are Government property, Contractors and Contractor Employees are hereby placed on notice that any abuse, destruction, defacement, unauthorized transfer or withholding (i.e., failure to return to the Government) may be punishable to the greatest extent of the law.

Unauthorized possession of a PIV Card, or any other type of Government-issued Access Card, and/or willfully allowing any other person to have or to use your Access Card, is prohibited and can be criminally prosecuted under 18 U.S.C. §§ 499 and 70I, which prohibit photographing or otherwise reproducing or possessing HHS identification cards in an unauthorized manner, under penalty of fine, imprisonment, or both. Wrongdoers may also be held financially responsible for any/all civil and equitable remedies – to include, but not limited to, damages for any pecuniary loss suffered by the Government as a result of any of the above-listed actions or failure to act.

HHS Policy for Information Technology Procurements - Security and Privacy Language

I. Procurements Requiring Information Security and/or Physical Access Security

1. Baseline Security Requirements

a. Applicability. The requirements herein apply whether the entire contract or modification (hereafter "contract"), or portion thereof, includes either or both of the following:

i. Access (Physical or Logical) to Government Information: A Contractor (and/or any subcontractor) will have or will be given the ability to have, routine physical (entry) or logical (electronic) access to government information.

ii. Operate a Federal System Containing Information: A Contractor (and/or any subcontractor) will operate a federal system and information technology containing data that supports the HHS mission. In addition to the Federal Acquisition Regulation (FAR) Subpart 2.1 definition of "information technology" (IT), the term as used in this section includes computers, ancillary equipment (including imaging peripherals, input, output, and storage devices necessary for security and surveillance), peripheral equipment designed to be controlled by the central processing unit of a computer, software, firmware and similar procedures, services (including support services), and related resources.

b. Safeguarding Information and Information Systems. All government information and information systems must be protected in accordance with HHS/HRSA policies and level of risk. At a minimum, the Contractor (and/or any subcontractor) must:

i. Protect the:

Confidentiality, which means preserving authorized restrictions on access and disclosure, based on the security terms found in this contract, including means for protecting personal privacy and proprietary information;

Integrity, which means guarding against improper information modification or destruction, and ensuring information non-repudiation and authenticity; and

Availability, which means ensuring timely and reliable access to and use of information.

ii. Report any discovered or unanticipated threats or hazards by either the agency or contractor, or if existing safeguards have ceased to function immediately after discovery, within one (1) hour or less, to the government representative(s).

iii. Adopt and implement all applicable policies, procedures, controls, and standards required by the HHS/HRSA Information Security Program to ensure the confidentiality, integrity, and availability of government information and government information systems for which the Contractor is responsible under this contract or to which the Contractor may otherwise have access under this contract. Obtain all applicable security and privacy policies by contacting the CO/COR or HHS/HRSA security and/or privacy officials.

c. Privacy Act. Comply with the Privacy Act requirements (when applicable), and tailor FAR and HHSAR clauses as needed.

d. Privacy Compliance. Comply with the E-Government Act of 2002, NIST SP 800-53, and applicable HHS/OpDiv privacy policies, and complete all the requirements below:

i. Per the Office of Management and Budget (OMB) Circular A-130, Personally Identifiable Information (PII), is "information that can be used to distinguish or trace an individual's identity, either alone or when combined with other information that is linked or linkable to a specific individual." Examples of PII include, but are not limited to the following: Social Security number, date and place of birth, mother's maiden name, biometric records, etc.

e. Controlled Unclassified Information (CUI). Executive Order 13556 defines CUI as "information that laws, regulations, or Government-wide policies require to have safeguarding or dissemination controls, excluding classified information." The

Contractor (and/or any subcontractor) must comply with Executive Order 13556, Controlled Unclassified Information, (implemented at 3 CFR, part 2002) when handling CUI. 32 C.F.R. 2002.4(aa) As implemented the term "handling" refers to "…any use of CUI, including but not limited to marking, safeguarding, transporting, disseminating, re-using, and disposing of the information." 81 Fed. Reg. 63323. The requirements below apply only to nonfederal systems that process, store, or transmit CUI, or that provide security protection for such components. All sensitive information that has been identified as CUI by a regulation or statute, handled by this solicitation/contract, must be:

i. Marked appropriately;

ii. Disclosed to authorized personnel on a Need-To-Know basis;

iii. Protected in accordance with NIST SP 800-53, Security and Privacy Controls for Information Systems and Organizations applicable baseline if handled by a Contractor system operated on behalf of the agency, or NIST SP 800-171, Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations if handled by internal Contractor system; and

iv. Returned to HHS control, destroyed when no longer needed, or held until otherwise directed. Information and/or data must be disposed of in accordance with NIST SP 800-88, Guidelines for Media Sanitization.

f. Protection of Sensitive Information. For security purposes, information is or may be sensitive because it requires security to protect its confidentiality, integrity, and/or availability. The Contractor (and/or any subcontractor) must protect all government information that is or may be sensitive by securing it with a solution that is validated with current FIPS 140 validation certificate from the NIST CMVP.

g. Confidentiality and Nondisclosure of Information. Any information provided to the contractor (and/or any subcontractor) by HHS or collected by the contractor on behalf of HHS must be used only for the purpose of carrying out the provisions of this contract and must not be disclosed or made known in any manner to any persons except as may be necessary in the performance of the contract. The Contractor assumes responsibility for protection of the confidentiality of Government records and must ensure that all work performed by its employees and subcontractors must be under the supervision of the Contractor. Each Contractor employee or any of its subcontractors to whom any HHS records may be made available or disclosed must be notified in writing by the Contractor that information disclosed to such employee or subcontractor can be used only for that purpose and to the extent authorized herein.

The confidentiality, integrity, and availability of such information must be protected in accordance with HHS and HRSA policies. Unauthorized disclosure of information will be subject to the HHS/HRSA sanction policies and/or governed by the following laws and regulations:

i. 18 U.S.C. 641 (Criminal Code: Public Money, Property or Records);

ii. 18 U.S.C. 1905 (Criminal Code: Disclosure of Confidential Information);

and

iii. 44 U.S.C. Chapter 35, Subchapter I (Paperwork Reduction Act).

h. Contract Documentation. The Contractor must use provided templates, policies, forms and other agency documents to comply with contract deliverables as appropriate. See Appendix A for baseline deliverables.

l. Standard for Encryption. The Contractor (and/or any subcontractor) must:

i. Comply with the HHS Standard for Encryption of Computing Devices and

Information to prevent unauthorized access to government information.

ii. Encrypt all sensitive federal data and information (i.e., PII, protected health information [PHI], proprietary information, etc.) in transit (i.e., email, network connections, etc.) and at rest (i.e., servers, storage devices, mobile devices, backup media, etc.) with encryption solution that is validated with current FIPS 140 validation certificate from the NIST

CMVP.

iii. Secure all devices (i.e.: desktops, laptops, mobile devices, etc.) that store and process government information and ensure devices meet HHS and HRSA-specific encryption standard requirements. Maintain a complete and current inventory of all laptop computers, desktop computers, and other mobile devices and portable media that store or process sensitive government information (including PII).

iv. Verify that the encryption solutions in use have been validated under the Cryptographic Module Validation Program to confirm compliance with current FIPS 140 validation certificate from the NIST CMVP. The Contractor must provide a written copy of the validation documentation to the COR.

v. Use the Key Management system on the HHS personal identification verification (PIV) card or establish and use a key recovery mechanism to ensure the ability for authorized personnel to encrypt/decrypt information and recover encryption keys http://csrc.nist.gov/publications/. Encryption keys must be provided to the COR upon request and at the conclusion of the contract.

2. Incident Response

a. The Contractor (and/or any subcontractor) must respond to all alerts/Indicators of

Compromise (IOCs) provided by HHS Computer Security Incident Response Center (CSIRC)/HRSA Computer Security Incident Response Team (hrsacsirt@hrsa.gov) within 24 hours, whether the response is positive or negative. In accordance with FISMA and OMB M-17-12, Preparing for and Responding to a Breach of Personally Identifiable Information (PII), an incident is "an occurrence that (1) actually or imminently jeopardizes, without lawful authority, the integrity, confidentiality, or availability of information or an information system; or (2) constitutes a violation or imminent threat of violation of law, security policies, security procedures, or acceptable use policies" and a privacy breach is "the loss of control, compromise, unauthorized disclosure, unauthorized acquisition, or any similar occurrence where (1) a person other than an authorized user accesses or potentially accesses personally identifiable information or (2) an authorized user accesses or potentially accesses personally http://csrc.nist.gov/publications/ mailto:hrsacsirt@hrsa.gov identifiable information for an other than authorized purpose." For additional information on the HHS breach response process, please see the HHS Policy and Plan for Preparing for and Responding to a Breach of Personally Identifiable Information (PII)."

b. In the event of a suspected or confirmed incident or breach, the Contractor (and/or any subcontractor) must:

i. Protect all sensitive information, including any PII created, stored, or transmitted in the performance of this contract, with encryption solution that is validated with current FIPS 140 validation certificate from the

NIST CMVP.

ii. NOT notify affected individuals unless so instructed by the Contracting Officer or designated representative. If so instructed by the Contracting Officer or representative, the Contractor must send HRSA approved notifications to affected individuals following specific instructions from the HHS Privacy Incident Response Team (PIRT).

iii. Report all suspected and confirmed information security and privacy incidents and breaches to the HRSA Computer Security Incident Response Team (hrsacsirt@hrsa.gov) or 301-443-3333, COR, CO, HRSA SOP (or his or her designee), and other stakeholders, including breaches involving PII, in any medium or form, including paper, oral, or electronic, as soon as possible and without unreasonable delay, no later than one (1) hour, and consistent with the applicable HRSA and HHS policy and procedures, NIST standards and guidelines, as well as US-CERT notification guidelines. The types of information required in an incident report must include at a minimum: company and point of contact information, contact information, impact classifications/threat vector, and the type of information compromised. In addition, the Contractor must:

Cooperate and exchange any information, as determined by the Agency, necessary to effectively manage or mitigate a suspected or confirmed breach;

Not include any sensitive information in the subject or body of any reporting e-mail; and

Encrypt sensitive information in attachments to email, media, etc.

iv. Comply with OMB M-17-12, Preparing for and Responding to a Breach of Personally Identifiable Information, and HHS and HRSA privacy breach response policies when handling PII breaches.

v. Provide full access and cooperate on all activities as determined by the Government to ensure an effective incident response, including providing all requested images, log files, and event information to facilitate rapid resolution of sensitive information incidents. This may involve disconnecting the system processing, storing, or transmitting the sensitive information from the Internet or other networks or applying additional security controls. This may also involve physical access to contractor facilities during a breach/incident investigation.

3. Contract Initiation and Expiration

a. General Security Requirements. The Contractor (and/or any subcontractor) must comply with information security and privacy requirements, Enterprise Performance Life Cycle (EPLC) processes, HHS Enterprise Architecture requirements to ensure information is appropriately protected from initiation to expiration of the contract. All information systems development or enhancement tasks supported by the contractor must follow the HHS EPLC framework and methodology and in accordance with the HHS Contract Closeout Guide (2012).

b. System Documentation. Contractors (and/or any subcontractors) must follow and adhere to HHS System Development Life Cycle requirements, at a minimum, for system development and provide system documentation at designated intervals (specifically, at the expiration of the contract) within the EPLC that require artifact review and approval.

c. Sanitization of Government Files and Information. As part of contract closeout and at expiration of the contract, the Contractor (and/or any subcontractor) must provide all required documentation, including HRSA Disposition Plan to the CO and/or COR to certify that, at the government's direction, all electronic and paper records are appropriately disposed of and all devices and media are sanitized in accordance with NIST SP 800-88, Guidelines for Media Sanitization.

d. Notification. The Contractor (and/or any subcontractor) must notify the CO and/or COR and system ISSO within 14 days before an employee stops working under this contract.

e. Contractor Responsibilities upon Physical Completion of the Contract. The contractor (and/or any subcontractors) must return all government information and IT resources (i.e., government information in non-government-owned systems, media, and backup systems) acquired during the term of this contract to the CO and/or COR. Additionally, the Contractor must provide a certification that all government information has been properly sanitized and purged from Contractor-owned systems, including backup systems and media used during contract performance, in accordance with HHS and/or HRSA policies.

4. Section 508

Section 508 requires that all external public facing content and non-public facing official agency communications be accessible. Regardless of format, all digital content or communications materials produced as deliverables under this contract must conform to applicable Section 508 standards to allow federal employees and members of the public with disabilities to access information that is comparable to information provided to persons without disabilities.

The contractor shall complete and submit the applicable HHS Section 508 Accessibility Compliance Checklist per Section 508 deliverable. The checklist will serve as an artifact declaration of the Section 508 deliverable's compliance. Remediation of any Section 508 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.hhs.gov%2Fweb%2Fsection-508%2Faccessibility-checklists%2Findex.html&data=05%7C02%7CRSaunders%40hrsa.gov%7C6eee4fe1307c4966836308dd460641fc%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C638743714881006389%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=8kUhFAVcdOMcHdZdZrDnNx9iELVKpK8hRwsjeX5cSOk%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.hhs.gov%2Fweb%2Fsection-508%2Faccessibility-checklists%2Findex.html&data=05%7C02%7CRSaunders%40hrsa.gov%7C6eee4fe1307c4966836308dd460641fc%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C638743714881006389%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=8kUhFAVcdOMcHdZdZrDnNx9iELVKpK8hRwsjeX5cSOk%3D&reserved=0 deliverables that do not comply with the applicable requirements as set forth below shall be the contractor's responsibility.

HHS guidance and checklists regarding accessibility of documents can be found at https://www.hhs.gov/web/section-508/accessibility-checklists/index.html

Appendix A: Deliverables

Policy Section

Deliverable Title/Description Due Date

Incident Response

Incident Report (as incidents or breaches occur)

As soon as possible and without reasonable delay and no later than 1 hour of discovery

Incident Response

Incident and Breach Response Plan Upon request from government

Incident Response

• Incident reports (as needed)

• Incident Response Plan

Incident Reports – must respond to all alerts/Indicators of Compromise (IOCs) provided by HHS Computer Security Incident Response Center (CSIRC)/HRSA Computer Security Incident Response Team (hrsacsirt@hrsa.gov) within 24 hours

Report all suspected and confirmed information security and privacy incidents and breaches to the HRSA Computer Security Incident Response Team as soon as possible and without unreasonable delay, no later than one (1) hour

Incident Response Plan – Upon request from government https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.hhs.gov%2Fweb%2Fsection-508%2Faccessibility-checklists%2Findex.html&data=05%7C02%7CRSaunders%40hrsa.gov%7C6eee4fe1307c4966836308dd460641fc%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C638743714881019659%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=1MtY0tTz56PuuCjwCvRzgvyXp3eMB%2BZZsG32QOLXHpo%3D&reserved=0

VI. SCHEDULE OF DELIVERABLES

The Contract Work Item references the requirements identified in the Statement of Work. The format of the deliverables will be specified in each BPA Call Order. This is a sample of the deliverables that shall be required for each BPA Call Order. The deliverables shall be identified on each individual call order.

DELIVERABLES

Item Contract Work Item Description Quantity Due Date

1 Draft life care plan

A draft report in accordance with Section IV, Task 5

One Specified in each BPA Call Order

2 Final life care plan

A final report in accordance with Section IV, Task 6

One Specified in each BPA Call Order

3 Participation in Case Discussions

Participation in case discussions in accordance with Section IV, Task 4

As directed by the COR

Specified in each BPA Call Order

Complete Records management training

Provide Records Management training completion certificates

Due Date: within 30 days after contract award

Line Item

Description Quantity Unit Unit Price Total Price

0001 Life Care Planning Services in accordance with Section IV, Tasks 1 through 12

HOURS

(HRS)

NTE Not to Exceed

(NTE)

Ceiling of

TBD

0002 Other Direct Costs (ODCs) - TRAVEL ONLY. Travel Shall be in Accordance with Federal Travel Regulations

NTE Not to

Exceed

(NTE)

Ceiling of

TBD

(https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation). n https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation