2.5 MR Protocol - WestCoastMarineMammalStrandingNetworkHotline_ NFFO20002302161.doc

Never Miss Another Call

Account Information

Customized Greeting

“Thank you for calling the West Coast Marine Mammal Stranding Network Hotline. Your call is very important to us. Please remain on the line while your call is answered momentarily.

Operator Answer

“Good _____, this is ____ How may I help you?”

Message Format

<Enable Caller ID> Note:

Violations= Harassment of live animals on the beach (feeding, touching, poking, handling, picking up) or in the water, pursuit of whales, shooting at animals, etc.

Strandings= Injured live animals on the beach, entanglements, sighting reports and dead marine mammals on the beach.

Are you calling to report a Violation or a Stranding?

Violations

Spec: Violations of the Marine Mammal Protection Act are investigated by NOAA’s Office of Law Enforcement. One moment please, while I connect your call to the NOAA’s Office of Law Enforcement. (Patch call to NOAA Office of Law Enforcement, 1-800-853-1964.)

Strandings

May I have your name please? First & Last May I have your phone number please?

Where is the animal stranded? State & City

· Washington

· Oregon

· California

What type of species is stranded?

· Whales

· Dolphins

· Porpoises

Is it Alive and stranded? Spec: Please take photos from a distance. Live whale and porpoise strandings are rare and the network will respond as quickly as possible. You will be contacted shortly for more information.

Is it Alive and healthy? (Reporting a sighting) Orca Network manages the sightings reports in Washington and Oregon. Agent- Please give the caller the phone number for Orca Network at 1-866-672-2638. California sightings can be reported to: _____________ Is it Alive and entangled? Agent, There is a separate hotline for reporting entangled marine mammals. I am going to transfer you to that answering service. Please be prepared to provide very detailed information such as lat/long, species, approximate size and age class of the animal, weather/seas, visibility, etc. Transfer them to 1-877-767-9425.

It’s Dead on the beach? Spec: Please take photos from a distance and the network will get in touch with you as quickly as possible. Depending on the condition and species of the animal they may want to collect additional information and conduct a necropsy to determine cause of death.

It’s Dead in the water? Spec: If the animal is dead and is floating in the water please take pictures and determine the latitude/longitude if possible. There is little the network can do while an animal is still floating. If it comes ashore we will respond to perform a necropsy if resources are available to do so.

· Seals

Is it Alive and Stranded? Spec: It is normal for seals and seal pups to be on the beach alone for extended periods of time. Please keep your distance and do not disturb, touch, or move them and please keep dogs away and on a leash. All marine mammals are protected by law. Please take photos from a distance and the network will get in touch with you if they need more information. If this animal has already been reported there is a chance you may not get a call back.

Is it Dead on the beach? Spec: Due to limited resources we are unable to collect or respond to every dead marine mammal. Photos are very helpful for determining species and condition of the carcass. Your local network will get in touch with you to get more information about the stranding and will determine if a response is necessary. They will also give you carcass disposal options if they are not available to respond.

· Sea Lions

Is it Alive and on the beach? Spec: Sea lions use shoreline habitat to rest and regulate their body temperature. Please keep your distance and do not disturb, touch, or move them and please keep dogs away and on a leash. All marine mammals are protected by law. Please take photos from a distance and the network will get in touch with you if they need more information. Justin’s do you want to add information here?

Is it Dead on the beach? Spec: Photos are very helpful for determining species and condition. Your local network will get in touch with you to get more information about the stranding and will determine if a response is necessary.

Is it Entangled? Can you see any gear attached to the animal? If not, the animal is most likely exhibiting a behavior known as sailing, this allows the animal to regulate their body temperature and the animal will do this for several hours at a time. Spec: We will call the local stranding network on your behalf.

· Sea Turtles – see relay instructions

· Sea Otters – see relay instructions

· River Otters – see relay instructions

· Other dead animals- Spec: Please contact your local animal control.

· Don’t know- Spec: Please take photos of the animal from a safe distance. Note the size, coloration, physical description of the animal, and exact location. Your contact information will be shared with the local stranding network and they will contact you for more information.

Closing

“Caller’s name, I will make sure to pass on your message onto __your local stranding network___. Thank you for calling and have a great day!”

Response Time: Calls are returned

Relay Instructions:

Verbally dispatch the call based on the location of where the animal is stranded.

Washington:

· Alki Beach, 206-905-7325

· Anacortes, 1-866-672-2638.

· Bainbridge Island, 253-589-7235

· Belfair: 253-589-7235

· Bellingham, 360-966-8845

· Bremerton, 253-589-7235

· Burien, 206-724-2687

· Camano Island, 1-866-672-2638

· Des Moines, 206-724-2687.

· Don Armeni Boat Ramp, West Seattle, 206-905-7325

· Edmonds, 425-327-3336.

· Everett, 206-695-2277.

· Grayland: 253-589-7235

· Hood Canal, 360-791-9555.

· Hoodsport: 360-791-9555

· Lincoln Park, West Seattle, 206-905-7325

· Long Beach Peninsula, 503-738-6211.

· Kingston, 253-589-7235.

· Neah Bay, 360-640-0569.

· Ocean City: 253-589-7235

· Ocean Shores: 253-589-7235

· Pacific Beach: 253-589-7235

· Port Angeles, 360-417-6254

· Port Townsend, 360-385-5582 x103,

· Olympia, 360-791-9555.

· Tacoma, 253-589-7235.

· Tokeland: 253-589-7235

· Vashon Island, 206-463-9041.

· Westport, 360-791-9555.

· West Seattle, 206-905-7325

· Whatcom County: 360-966-8845

· Whidbey Island, 1-866-672-2638

· Unknown location in Washington? 206-526-6733

All of Oregon. 541-270-6830.

-Unknown location in Oregon? 206-526-6733

California

· San Diego County- Sea World Rescue 800 541 SEAL

· Orange County – Pacific Marine Mammal Center 949 494 3050

· LA County- Marine Animal Rescue 800 399 4253

· Malibu City Limits- California Wildlife Center 310 458 9453

· Ventura County- Channel Islands Marine & Wildlife Institute 805 567 1505

· Santa Barbara County- Santa Barbara Marine Mammal Center 805 687 3255

· San Luis Obispo, Monterey, Santa Cruz, San Mateo, San Francisco, Marin, Sonoma, & Mendocino Counties –The Marine Mammal Center 415 289 7350

· Del Norte & Humboldt Counties- Northcoast Marine Mammal Center 707 951 4722

· Unknown or other location in Calfornia: What # do you want listed here?

Sea Turtles

In Washington and Oregon: Contact Laura Todd at 541-867-4558 x237 to report the call. You can also relay the call to the stranding network based on the location.

California:

Sea Otters

Washington and Oregon: Refer them to the sea otter hotline: 1-877-326-8837

California:

River Otters

Washington- Verbally call 360-902-2200 to report the call.

Oregon- Verbally call 800-452-7888 to report the call.

California:

Company Information

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____ I agree that the information outlined in this document is accurate and reflects the “account structure” which I finalized with my Business Development Consultant. I understand that all work required to complete the original design of this account within the Answering Service Care systems is covered by the account “Set Up Fee” that I agreed on with my Business Development Consultant. I am also aware that any additional changes/updates to the account (i.e. script, protocol, etc) from this point forward will be subject to “Account Programming Fees” which are $50 per hour billed in 30 minute increments. Lastly please note that answering service is provided on a best efforts basis

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