2.5 MR Protocol - SOS_EntanglementAnswering_ NFFO20002302161.doc

CCP3072| NOAA Whale Disentanglement

Account Information

Industry: - Whale Entanglement Hotline 206-467-3072 Call Forwarding

877-767-9425 Office

562-980-4023 Office

562-980-4027 Fax Office Hours:

Monday-Friday 9:00am-6:00pm Account Script:

ANSWER PHRASE: Good morning/afternoon/evening, You have reached the large whale disentanglement hotline, this is _____. Is this regarding a whale in distress or entangled?

If no: This hotline is for whales in distress or entangled. I am unable to assist if you are calling for any other reason. Thank you for calling.

If yes: Proceed

May I have you first and last name please?

May I have your phone number please?

What type of whale was it? (If known)

May I have the name of your boat? (If applicable) What company are you calling from?

May I have the location of the entangled whale?

What was the time of the last sighting?

Is the whale still alive?

Are you still within sighting distance?

What direction is/was the animal heading the last time you saw it?

What is the weather/sea state like at the location of the whale?

Can you safely remain with the whale for some time?

· If so: How long?

CLOSING: Thank you for reporting this entangled animal. We will contact a NOAA fisheries representative to relay your report and contact information. An authorized responder will contact you to confirm the available information and advise you on next steps. If you remain in the vicinity of the whale, please observe from a distance and do not attempt disentanglement on your own. If a vessel safety emergency develops, contact the U.S. coast guard via vhf channel 16. Please document the entanglement in any way that you can, such as taking photos or videos, or sketching a picture of how the animal is entangled including colors, lines, floats and types of gear if possible.

Relay Instructions California Relay

Monday-Friday 9am-5pm:

1. Call Justin Greenman WORK. If no response then LMCS (Leave message to call service) and IMMEDIATELY go to the next step.

2. Call Justin Greenman CELL. If no response then LMCS and IMMEDIATELY go to the next step.

3. Call TINA FAHY DIRECT #, if no response then LMCS and IMMEDIATELY go to the next step.

4. Call TINA FAHY CELL, if no response then LMCS and IMMEDIATELY go to the next step.

5. Call PENNY RUVELAS DIRECT #, if no response then LMCS and IMMEDIATELY go to the next step.

6. Call PENNY RUVELAS CELL, if no response then LMCS and IMMEDIATELY go to the next step.

7. Start from step one again calling CELL PHONES ONLY.

Everyday 10pm-6am:

· Hold all calls

All other times:

1. Call Justin Greenman WORK. If no response then LMCS and IMMEDIATELY go to the next step.

2. Call Justin Greenman CELL. If no response then LMCS and IMMEDIATELY go to the next step.

3. Call TINA FAHY DIRECT #, if no response then LMCS and IMMEDIATELY go to the next step.

4. Call TINA FAHY CELL, if no response then LMCS and IMMEDIATELY go to the next step.

5. Call PENNY RUVELAS DIRECT #, if no response then LMCS and IMMEDIATELY go to the next step.

6. Call PENNY RUVELAS CELL, if no response then LMCS and IMMEDIATELY go to the next step.

8. Start from step one again calling CELL PHONES ONLY.

Oregon/Washington Relay

Monday-Friday 9am-5pm:

1. Call KRISTIN WILKINSON DIRECT #, if no response then LMCS and IMMEDIATELY go to the next step.

2. Call KRISTIN WILKINSON CELL, if no response then LMCS and IMMEDIATELY go to the next step.

3. Call Doug Sandilands CELL, if no response then LMCS and IMMEDIATELY go to the next step.

4. Call Justin Viezbicke CELL, if no response then LMCS and IMMEDIATELY go to the next step.

Everyday 10pm-6am:

· Hold all calls All other times:

1. Call KRISTIN WILKINSON CELL, if no response then LMCS and IMMEDIATELY go to the next step.

2. Call Doug Sandilands CELL, if no response then LMCS and IMMEDIATELY go to the next step.

3. Call Justin Viezbicke CELL, if no response then LMCS and IMMEDIATELY go to the next step.

Alaska Relay:

Monday-Friday 9am-5pm:

1. Call KATE SAVAGE DIRECT #, if no response then LMCS and IMMEDIATELY go to the next step.

2. Call KATE SAVAGE CELL, if no response then LMCS and IMMEDIATELY go to the next step.

3. Call KAILI JACKSON DIRECT #, if no response then LMCS and IMMEDIATELY go to the next step.

4. Call KAILI JACKSON CELL, if no response then LMCS and IMMEDIATELY go to the next step.

5. Call BARBARA MAHONEY DIRECT #, if no response then LMCS and IMMEDIATELY go to the next step.

6. Call BARBARA MAHONEY CELL, if no response then LMCS and wait 15 minutes before going to the next step.

7. Start from step one again calling CELL PHONES ONLY.

All other times:

1. Call KATE SAVAGE CELL, if no response then LMCS and IMMEDIATELY go to the next step.

2. Call KAILI JACKSON CELL, if no response then LMCS and IMMEDIATELY go to the next step.

3. Call BARBARA MAHONEY CELL, if no response then LMCS and wait 15 minutes before going to the next step.

Contacts

TINA FAHY

DIR# FON:9-1-562-980-4023

TINA FAHY

CELL FON:9-1-310-809-0300

PENNY RUVELAS

DIR# FON:9-1-562-980-4197

PENNY RUVELAS

CELL FON:9-1-562-225-3453

JUSTIN GREENAM WORK FON:9-1-562-506-4315

JUSTIN GREENMAN CELL FON:9-1-707-496-7236

KRISTIN WILKINSON DIR# FON:9-1-206-526-4747

KRISTIN WILKINSON CELL FON:9-1-206-550-6208

Doug Sandilands CELL FON:9-1-206.919.0835

Justin Viezbicke CELL FON:9-1-562.506.4315

ALERIA JENSEN DIR# FON:9-1-907-586-7248

ALERIA JENSEN CELL FON:9-1-907-957-2244

KATE SAVAGE DIR# FON:9-1-907-586-7312

KATE SAVAGE CELL FON:9-1-907-957-2230

KAILI JACKSON DIR# FON:9-1-907-586-7209

KAILI JACKSON CELL FON:9-1-907-738-6099

BARBARA MAHONEY DIR# FON:9-1-907-271-3448

BARBARA MAHONEY CELL FON:9-1-907-360-3481