2.2.1 Attachment 5 - Labor Definitions 12.13.23-rp.pdf
PDF 82 KB Posted
- Attached to
- National Flood Insurance Program (NFIP) - Direct
- Solicitation number
- 70FA6024R00000002
- Issued by
-
Federal Emergency Management Agency
About this file
This document provides labor definitions and requirements for the National Flood Insurance Program (NFIP) Direct contract solicitation. Key positions required include an Administrative Assistant, Claims Manager and junior Claims Manager, Compliance Manager, Contact Center Manager and junior Contact Center Manager, Finance/Accounting Manager and junior Manager, General Adjuster, IT Specialist, Project Director, Project Manager and junior Manager, Security Manager, System Administrator, Technical Writer, Transition Project Manager and junior Manager, and Underwriting Manager and junior Manager. These roles will support flood insurance policy administration, claims processing, contact center operations, financial management, adjusting work, IT functions, project management, security, systems administration, technical documentation, and underwriting activities. The Federal Emergency Management Agency is seeking a contractor to issue and administer approximately 550,000 flood insurance policies on their behalf as part of the NFIP Direct program.
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Text version
Dated 12/13/2023
Category Description Administrative Assistant An Administrative Assistant supports a department of organization by handling administrative tasks such as data entry, correspondences, filing, scheduling, etc.
Claims Manager A Claims Manager oversees the claims process. They supervise claims specialists who handles an insurance claim from start to finish.
Claims Manager, Jr A Claims Manager junior supports or supervise claims specialists who handles an insurance claim from start to finish. Claims Manager juniors may report to the Claims Manager.
Compliance Manager A Compliance Manager is responsible for the accuracy and successful daily Pivot processing for submissions of all NFIP Direct policies and claims and rectifying noncompliant issues.
Contact Center Manager Contact Center Managers are responsible for staff in a call center, who they train, hire, monitor, and train to provide customer service.
Contact Center Manager, Jr Contact Center Managers juniors assist in training, hiring, monitoring, and training employees to provide customer service at the call center. Contact Center Managers juniors may report to the Contact Center Manager.
Finance/Accounting Manager Financial managers are responsible for the financial health of the project.
Finance/Accounting Manager, Jr Financial Managers juniors are responsible for the financial health of the project. They may report to the Finance Manager.
General Adjuster The General Adjuster is responsible for working on site or virtually, with FEMA General Adjusters on NFIP Direct RCQCs, Reinspections and any other general adjusting needs and be able to address difficult technical claims issues. The General Adjuster will also manage any FICO needed in the light of a disaster as approved by FEMA; may be required to travel extensively in the USA and the U.S.
Territories as directed by FEMA personnel and approved in advance by the COR.
IT Specialist IT Specialists maintain, troubleshoot, and install information and computer systems.
Project Director The Project Director is responsible for managing the overall contract.
All other key and non-key personnel are subordinate to the Project Director.
Project Manager The Project Manager oversees the entire project or various projects.
They are in charge of planning, monitoring costs controls, executing and reporting out on the project’s status.
Dated 12/13/2023
Category Description Project Manager, Jr The Project Manager junior supports and oversees the entire project or various projects. They are in charge of planning, monitoring costs controls, executing and reporting out on the project’s status. They may report to the Project Manager.
Security Manager The Security Manager is responsible for managing all IT related activities, including the ATO process.
System Administrator The System Administrator is responsible for troubleshooting and providing technical support to NFIP Direct team members, creating, and managing system permissions and user accounts and for upgrading, installing, and configuring application software and computer hardware and Network Gov Cloud management.
Technical Writer The Technical Writer is responsible for creating and revising technical documents.
Transition Project Manager The Transition Project Manager is responsible for all transition related activities.
Transition Project Manager, Jr The Transition Project Manager junior is responsible for various transition related activities. Transition Project Manager juniors may report to the Transition Project Manager.
Underwriting Manager Underwriting managers oversee the underwriting processing, mostly focuses on evaluating the risks associated with specific policy applications, determining if the risk level is acceptable and making policy decisions based on risk acceptability.
Underwriting Manager, Jr Underwriting manager juniors support evaluating the risks associated with specific policy applications, determining if the risk level is acceptable and making policy decisions based on risk acceptability. Underwriting Manager juniors may report to the Underwriting Manager.
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