2.2.1 70FA6024R00000002.pdf

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SECTION B - SUPPLIES OR SERVICES AND PRICE

B1. CONTRACT MINIMUM AND MAXIMUM

The guaranteed minimum amount of this contract is $1,000,000.00. The total value of all task orders placed under this contract shall not exceed the maximum value of $286,000,000.00.

B2. PERIOD OF PERFORMANCE

This is a single award Indefinite Delivery Indefinite Quantity (IDIQ) with an 84-month period of performance. The IDIQ is divided into seven (7) twelve (12) month ordering periods and one (1) eighty four (84) month ordering period as shown below.

Ordering Period Months

CLINS 0012-0017 1-84

CLINS 0001-0011 1-12

CLINS 1001-1011 13-24

CLINS 2001-2011 25-36

CLINS 3001-3011 37-48

CLINS 4001-4011 49-60

CLINS 5001-5011 61-72

CLINS 6001-6011 73-84

B3. ITEMS TO BE ACQUIRED

The Contractor shall furnish all personnel, facilities, equipment, materials, supplies, and services (except as may be expressly set forth as furnished by the Government) and otherwise do all things necessary to, or incident to, provide the services set forth in the Statement of Objectives (SOO) dated 12.19.23 the Quality Assurance Surveillance Plan (QASP) dated 11.29.23 provided as Attachments 1 and 2 and as set forth in task orders. It is noted that the proposed performance work statement (PWS) accepted by the Government will be incorporated with contract award to replace the Government SOO.

B4. PRICE SCHEDULE

The following fixed unit rates for the servicing of insurance policies and time and material pricing apply for the duration of the contract. Please note, actual quantities will vary. The Contractor will only be paid for actual quantities incurred. The quantities specified in the Price/Schedule below are for pricing purposes only and are not guaranteed. The CLINs and applicable pricing tiers specified for Standard Flood Insurance Policies (SFIP), Group Flood Insurance Policies (GFIP), and Severe/Repetitive Loss Target Group Policies (S/RLTGP) shall be paid per policy/per month based on the fixed unit rates.

Fixed unit prices shall be proposed for each tier of policies based on the Government’s estimated quantities. The Contractor shall bill based on the appliable tier (column D below) which applies to the total number of policies in affect at the end of each month or billing period. Please note the proposed PWS accepted by the Government will replace to the references to the Government SOO in the price/schedule with contract award. The proposed unit prices shall exactly match those in in the pricing worksheet provided as attachment 3. No price adjustment will be provided if actual quantities of policies vary. This amount will not serve as the Contract maximum amount which is specified in Section B.1.

NFIP Direct Operations/NFIP Direct Program Support

Months 1 - 84

0012 Milestone 1: Transition-in Planning

The following deliverables have been submitted and approved according to the SOO's due dates:

(1) Program Management Plan

(2) Operations Transition In Plan

(3) Quality Management Plan

(4) Contact Center Management Plan

(5) Catastrophe Plan

(6) Claims Processing Strategy

(7) Correspondence Management Plan

(8) IT Solution Concept of Operations and Architectural Overview

(9) ATO Project Plan

(10) PIV-SSO and MFA Implementation Plan

(11) System Data Migration Plan

(12) Operations Transition-In Project Plan

(13) IT Transition In Plan

(14) Business Continuity Plan

Firm Fixed Price N/A Lot 1 $ -

Milestone 2:

Implementation Transition-in

The following activities have been completed:

(1) Knowledge Transfer Sessions

(2) Parallel Testing

(3) Complete Demonstration of System

(4) All Finance Related Requirements

(5) All Contact Center Requirements

(6) All Operational Requirements

Firm Fixed Price N/A Lot 1 $ -

0014 Milestone 3: Transition-in Completion

The following activities have been completed:

(1) Final ATO Documentation has been submitted to FEMA

Firm Fixed Price N/A Lot 1 $ -

0015 Milestone 4: Transition-in Cutover

The following activities have been completed:

(1) ATO

(2) Data Migration

(3) Cutover

(4) Post Transition Assessment

Firm Fixed Price N/A Lot 1 $ -

0016 Non-IT Transtion out Firm Fixed Price N/A TBD TBD $ -

0017 IT Transition out Firm Fixed Price N/A TBD TBD $ -

Applicable Ordering Period Timeframe: From effective date of contract through 84 months

Total

Estimated Quantity (for Pricing Purposes)

Proposed Unit Price Total Proposed Amount

CLIN

Number Title Description CLIN Type Quantity/Tier Unit of Measure

Zero - 400,000 Each (Price for each policy serviced per month) $ -

400,001 - 600,000 Each (Price for each policy serviced per month) 600,000 $ -

600,001 - 700,000 Each (Price for each policy serviced per month) $ -

700,001 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) 8,000 $ -

10,001 - 20,000 Each (Price for each policy serviced per month) $ -

20,001 - 30,000 Each (Price for each policy serviced per month) $ -

31,000 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) $ -

10,001- 20,000 Each (Price for each policy serviced per month) $ -

20,001- 30,000 Each (Price for each policy serviced per month) $ -

30,001 - and over Each (Price for each policy serviced per month) 35,000 $ -

0004 Management Management Support Services as set forth the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

0005 IT Services IT Support Services as set forth in the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

Postage Time & Materials N/A Monthly Estimate 12 $ -

Storage Time & Materials N/A Monthly Estimate 12 $ -

Legal Fees Time & Materials N/A Monthly Estimate 12 $ -

Bank Fees Time & Materials N/A Monthly Estimate 12 $ -

0007 Customer Experience Lab

NFIP Direct Customer Experience Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

0008 Disaster Support

Disaster field support including staffing and materials for investigation and Adjuster Coordination Office (AOC) and/or Integrated Flood Insurance Claims Office (IFICO) operations as set forth in the contract. Pricing shall be T&M or FFP in task orders based on the approved fully burdened labor rates.

Time & Materials/ Firm Fixed Price

N/A Month $ -

0009 Direct to Customer (D2C) Support

NFIP Direct D2C Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

Group A Same System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

Group B Different System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

0011 Write Your Own Assumptions

Firm Fixed Price NFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

Write Your Own Assumptions

NFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

Firm Fixed Price

Ordering Period 1: Applicable to Months 1 - 12

Total

Firm Fixed Price

CLIN

Number

CLIN TypeDecriptionTitle

NFIP Direct Group Flood Insurance Policies (GFIP) servicing

Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or assumed in accordance with the SOO, PWS and QASP Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or endorsed in accordance with the SOO and

QASP.

NFIP Direct Severe/Repetitive Loss Target Group Policies (S/RLTGP servicing)

Administration and Servicing of NFIP Direct Severe/Repetitive Loss Target Group Policies(S/RLTGP) regardless if policies are new, current or endorsed in accordance with the SOO and QASP.

Firm Fixed Price

Other Direct Costs

Total Proposed AmountUnit of MeasureQuantity/Tier

NFIP Direct Standard Policies (SFIP) servicing

Administration and Servicing of NFIP Direct Standard Flood Insurance Policies (SFIPs) regardless if policies are new, current or assumed in accordance with the SOO and QASP.

Firm Fixed Price

Estimated Quantity (for Pricing Purposes)

Proposed Unit Price

Zero - 400,000 Each (Price for each policy serviced per month) $ -

400,001 - 600,000 Each (Price for each policy serviced per month) 600,000 $ -

600,001 - 700,000 Each (Price for each policy serviced per month) $ -

700,001 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) 8,000 $ -

10,001 - 20,000 Each (Price for each policy serviced per month) $ -

20,001 - 30,000 Each (Price for each policy serviced per month) $ -

31,000 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) $ -

10,001- 20,000 Each (Price for each policy serviced per month) $ -

20,001- 30,000 Each (Price for each policy serviced per month) $ -

30,001 - and over Each (Price for each policy serviced per month) 35,000 $ -

1004 Management Management Support Services as set forth the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

1005 IT Services IT Support Services as set forth in the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

Postage Time & Materials N/A Monthly Estimate 12 $ -

Storage Time & Materials N/A Monthly Estimate 12 $ -

Legal Fees Time & Materials N/A Monthly Estimate 12

Bank Fees Time & Materials N/A Monthly Estimate 12 $ -

1007 Customer Experience Lab

NFIP Direct Customer Experience Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

1008 Disaster Support

Disaster field support including staffing and materials for investigation and Adjuster Coordination Office (AOC) and/or Integrated Flood Insurance Claims Office (IFICO) operations as set forth in the contract. Pricing shall be T&M or FFP in task orders based on the approved fully burdened labor rates.

Time & Materials/ Firm Fixed Price

N/A Month $ -

1009 Direct to Customer (D2C) Support

NFIP Direct D2C Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

Group A Same System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

Group B Different System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

Write Your Own Assumptions

Firm Fixed PriceNFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

Ordering Period 2: Applicable to Months 13 - 24 Estimated Quantity (for

Pricing Purposes) Proposed Unit Price Total Proposed Amount

1001 NFIP Direct Standard Policies (SFIP) servicing

Administration and Servicing of NFIP Direct Standard Flood Insurance Policies (SFIPs) regardless if policies are new, current or assumed in accordance with the SOO and QASP.

Firm Fixed Price

CLIN

Number

Title Decription CLIN Type Quantity/Tier Unit of Measure

Total

NFIP Direct Group Flood Insurance Policies (GFIP) servicing

Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or assumed in accordance with the SOO, PWS and QASP Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or endorsed in accordance with the SOO and

QASP.

Firm Fixed Price

NFIP Direct Severe/Repetitive Loss Target Group Policies (S/RLTGP servicing)

Administration and Servicing of NFIP Direct Severe/Repetitive Loss Target Group Policies(S/RLTGP) regardless if policies are new, current or endorsed in accordance with the SOO and QASP.

Firm Fixed Price

Other Direct Costs1006

1010 Write Your Own Assumptions

Firm Fixed PriceNFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

Zero - 400,000 Each (Price for each policy serviced per month) $ -

400,001 - 600,000 Each (Price for each policy serviced per month) 600,000 $ -

600,001 - 700,000 Each (Price for each policy serviced per month) $ -

700,001 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) 8,000 $ -

10,001 - 20,000 Each (Price for each policy serviced per month) $ -

20,001 - 30,000 Each (Price for each policy serviced per month) $ -

31,000 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) $ -

10,001- 20,000 Each (Price for each policy serviced per month) $ -

20,001- 30,000 Each (Price for each policy serviced per month) $ -

30,001 - and over Each (Price for each policy serviced per month) 35,000 $ -

2004 Management Management Support Services as set forth the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

2005 IT Services IT Support Services as set forth in the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

Postage Time & Materials N/A Monthly Estimate 12 $ -

Storage Time & Materials N/A Monthly Estimate 12 $ -

Legal Fees Time & Materials N/A Monthly Estimate 12

Bank Fees Time & Materials N/A Monthly Estimate 12 $ -

2007 Customer Experience Lab

NFIP Direct Customer Experience Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

2008 Disaster Support

Disaster field support including staffing and materials for investigation and Adjuster Coordination Office (AOC) and/or Integrated Flood Insurance Claims Office (IFICO) operations as set forth in the contract. Pricing shall be T&M or FFP in task orders based on the approved fully burdened labor rates.

Time & Materials/ Firm Fixed Price

N/A Month $ -

2009 Direct to Customer (D2C) Support

NFIP Direct D2C Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

Group A Same System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

Group B Different System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

-$ Total

2010 Write Your Own Assumptions

Firm Fixed Price NFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

2011 Write Your Own Assumptions

Firm Fixed Price NFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

Ordering Period 3: Applicable to Months 25 - 36

Estimated Quantity (for Pricing Purposes)

Proposed Unit Price Total Proposed Amount

2001 NFIP Direct Standard Policies (SFIP) servicing

Administration and Servicing of NFIP Direct Standard Flood Insurance Policies (SFIPs) regardless if policies are new, current or assumed in accordance with the SOO and QASP.

Firm Fixed Price

CLIN

Number

Title Decription CLIN Type Quantity/Tier Unit of Measure

Firm Fixed Price

NFIP Direct Severe/Repetitive Loss Target Group Policies (S/RLTGP servicing)

Administration and Servicing of NFIP Direct Severe/Repetitive Loss Target Group Policies(S/RLTGP) regardless if policies are new, current or endorsed in accordance with the SOO and QASP.

Firm Fixed Price

2006 Other Direct Costs

NFIP Direct Group Flood Insurance Policies (GFIP) servicing

Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or assumed in accordance with the SOO, PWS and QASP Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or endorsed in accordance with the SOO and

QASP.

Zero - 400,000 Each (Price for each policy serviced per month) $ -

400,001 - 600,000 Each (Price for each policy serviced per month) 600,000 $ -

600,001 - 700,000 Each (Price for each policy serviced per month) $ -

700,001 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) 8,000 $ -

10,001 - 20,000 Each (Price for each policy serviced per month) $ -

20,001 - 30,000 Each (Price for each policy serviced per month) $ -

31,000 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) $ -

10,001- 20,000 Each (Price for each policy serviced per month) $ -

20,001- 30,000 Each (Price for each policy serviced per month) $ -

30,001 - and over Each (Price for each policy serviced per month) 35,000 $ -

3004 Management Management Support Services as set forth the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

3005 IT Services IT Support Services as set forth in the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

Postage Time & Materials N/A Monthly Estimate 12 $ -

Storage Time & Materials N/A Monthly Estimate 12 $ -

Legal Fees Time & Materials N/A Monthly Estimate 12

Bank Fees Time & Materials N/A Monthly Estimate 12 $ -

3007 Customer Experience Lab

NFIP Direct Customer Experience Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

3008 Disaster Support

Disaster field support including staffing and materials for investigation and Adjuster Coordination Office (AOC) and/or Integrated Flood Insurance Claims Office (IFICO) operations as set forth in the contract. Pricing shall be T&M or FFP in task orders based on the approved fully burdened labor rates.

Time & Materials/ Firm Fixed Price

N/A Month $ -

3009 Direct to Customer (D2C) Support

NFIP Direct D2C Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

Group A Same System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

Group B Different System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

-$ Total

3010 Write Your Own Assumptions

Firm Fixed PriceNFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

3011 Write Your Own Assumptions

Firm Fixed PriceNFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

Ordering Period 4: Applicable to Months 37 - 48 Estimated Quantity (for

Pricing Purposes) Proposed Unit Price Total Proposed Amount

3001 NFIP Direct Standard Policies (SFIP) servicing

Administration and Servicing of NFIP Direct Standard Flood Insurance Policies (SFIPs) regardless if policies are new, current or assumed in accordance with the SOO and QASP.

Firm Fixed Price

CLIN

Number

Title Decription CLIN Type Quantity/Tier Unit of Measure

Firm Fixed Price

NFIP Direct Severe/Repetitive Loss Target Group Policies (S/RLTGP servicing)

Administration and Servicing of NFIP Direct Severe/Repetitive Loss Target Group Policies(S/RLTGP) regardless if policies are new, current or endorsed in accordance with the SOO and QASP.

Firm Fixed Price

3006 Other Direct Costs

NFIP Direct Group Flood Insurance Policies (GFIP) servicing

Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or assumed in accordance with the SOO, PWS and QASP Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or endorsed in accordance with the SOO and

Zero - 400,000 Each (Price for each policy serviced per month) $ -

400,001 - 600,000 Each (Price for each policy serviced per month) 600,000 $ -

600,001 - 700,000 Each (Price for each policy serviced per month) $ -

700,001 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) 8,000 $ -

10,001 - 20,000 Each (Price for each policy serviced per month) $ -

20,001 - 30,000 Each (Price for each policy serviced per month) $ -

31,000 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) $ -

10,001- 20,000 Each (Price for each policy serviced per month) $ -

20,001- 30,000 Each (Price for each policy serviced per month) $ -

30,001 - and over Each (Price for each policy serviced per month) 35,000 $ -

4004 Management Management Support Services as set forth the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

4005 IT Services IT Support Services as set forth in the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

Postage Time & Materials N/A Monthly Estimate 12 $ -

Storage Time & Materials N/A Monthly Estimate 12 $ -

Legal Fees Time & Materials N/A Monthly Estimate 12

Bank Fees Time & Materials N/A Monthly Estimate 12 $ -

4007 Customer Experience Lab

NFIP Direct Customer Experience Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

4008 Disaster Support

Disaster field support including staffing and materials for investigation and Adjuster Coordination Office (AOC) and/or Integrated Flood Insurance Claims Office (IFICO) operations as set forth in the contract. Pricing shall be T&M or FFP in task orders based on the approved fully burdened labor rates.

Time & Materials/ Firm Fixed Price

N/A Month $ -

4009 Direct to Customer (D2C) Support

NFIP Direct D2C Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

Group A Same System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

Group B Different System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

-$ Total

4010 Write Your Own Assumptions

Firm Fixed PriceNFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

4011 Write Your Own Assumptions

Firm Fixed PriceNFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

Ordering Period 5: Applicable to Months 49 - 60

Estimated Quantity (for Pricing Purposes)

Proposed Unit Price Total Proposed Amount

4001 NFIP Direct Standard Policies (SFIP) servicing

Administration and Servicing of NFIP Direct Standard Flood Insurance Policies (SFIPs) regardless if policies are new, current or assumed in accordance with the SOO and QASP.

Firm Fixed Price

CLIN

Number

Title Decription CLIN Type Quantity/Tier Unit of Measure

Firm Fixed Price

NFIP Direct Severe/Repetitive Loss Target Group Policies (S/RLTGP servicing)

Administration and Servicing of NFIP Direct Severe/Repetitive Loss Target Group Policies(S/RLTGP) regardless if policies are new, current or endorsed in accordance with the SOO and QASP.

Firm Fixed Price

4006 Other Direct Costs

NFIP Direct Group Flood Insurance Policies (GFIP) servicing

Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or assumed in accordance with the SOO, PWS and QASP Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or endorsed in accordance with the SOO and

Zero - 400,000 Each (Price for each policy serviced per month) $ -

400,001 - 600,000 Each (Price for each policy serviced per month) 600,000 $ -

600,001 - 700,000 Each (Price for each policy serviced per month) $ -

700,001 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) 8,000 $ -

10,001 - 20,000 Each (Price for each policy serviced per month) $ -

20,001 - 30,000 Each (Price for each policy serviced per month) $ -

31,000 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) $ -

10,001- 20,000 Each (Price for each policy serviced per month) $ -

20,001- 30,000 Each (Price for each policy serviced per month) $ -

30,001 - and over Each (Price for each policy serviced per month) 35,000 $ -

5004 Management Management Support Services as set forth the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

5005 IT Services IT Support Services as set forth in the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

Postage Time & Materials N/A Monthly Estimate 12 $ -

Storage Time & Materials N/A Monthly Estimate 12 $ -

Legal Fees Time & Materials N/A Monthly Estimate 12

Bank Fees Time & Materials N/A Monthly Estimate 12 $ -

5007 Customer Experience Lab

NFIP Direct Customer Experience Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

5008 Disaster Support

Disaster field support including staffing and materials for investigation and Adjuster Coordination Office (AOC) and/or Integrated Flood Insurance Claims Office (IFICO) operations as set forth in the contract. Pricing shall be T&M or FFP in task orders based on the approved fully burdened labor rates.

Time & Materials/ Firm Fixed Price

N/A Month $ -

5009 Direct to Customer (D2C) Support

NFIP Direct D2C Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

Group A Same System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

Group B Different System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

-$ Total

5010 Write Your Own Assumptions

Firm Fixed PriceNFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

5011 Write Your Own Assumptions

Firm Fixed PriceNFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

Ordering Period 6: Applicable to Months 61 - 72

Estimated Quantity (for Pricing Purposes)

Proposed Unit Price Total Proposed Amount

5001 NFIP Direct Standard Policies (SFIP) servicing

Administration and Servicing of NFIP Direct Standard Flood Insurance Policies (SFIPs) regardless if policies are new, current or assumed in accordance with the SOO and QASP.

Firm Fixed Price

CLIN

Number

Title Decription CLIN Type Quantity/Tier Unit of Measure

Firm Fixed Price

NFIP Direct Severe/Repetitive Loss Target Group Policies (S/RLTGP servicing)

Administration and Servicing of NFIP Direct Severe/Repetitive Loss Target Group Policies(S/RLTGP) regardless if policies are new, current or endorsed in accordance with the SOO and QASP.

Firm Fixed Price

5006 Other Direct Costs

NFIP Direct Group Flood Insurance Policies (GFIP) servicing

Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or assumed in accordance with the SOO, PWS and QASP Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or endorsed in accordance with the SOO and

Zero - 400,000 Each (Price for each policy serviced per month) $ -

400,001 - 600,000 Each (Price for each policy serviced per month) 600,000 $ -

600,001 - 700,000 Each (Price for each policy serviced per month) $ -

700,001 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) 8,000 $ -

10,001 - 20,000 Each (Price for each policy serviced per month) $ -

20,001 - 30,000 Each (Price for each policy serviced per month) $ -

31,000 + Each (Price for each policy serviced per month) $ -

Zero - 10,000 Each (Price for each policy serviced per month) $ -

10,001- 20,000 Each (Price for each policy serviced per month) $ -

20,001- 30,000 Each (Price for each policy serviced per month) $ -

30,001 - and over Each (Price for each policy serviced per month) 35,000 $ -

6004 Management Management Support Services as set forth the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

6005 IT Services IT Support Services as set forth in the contract. Pricing shall be firm fixed price.

Firm Fixed Price N/A Month 12 $ -

Postage Time & Materials N/A Monthly Estimate 12 $ -

Storage Time & Materials N/A Monthly Estimate 12 $ -

Legal Fees Time & Materials N/A Monthly Estimate 12

Bank Fees Time & Materials N/A Monthly Estimate 12 $ -

6007 Customer Experience Lab

NFIP Direct Customer Experience Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

6008 Disaster Support

Disaster field support including staffing and materials for investigation and Adjuster Coordination Office (AOC) and/or Integrated Flood Insurance Claims Office (IFICO) operations as set forth in the contract. Pricing shall be T&M or FFP in task orders based on the approved fully burdened labor rates.

Time & Materials/ Firm Fixed Price

N/A Month $ -

6009 Direct to Customer (D2C) Support

NFIP Direct D2C Support Services as set forth the contract. Pricing shall be FFP in task orders based on the fully burdened labor rates.

Firm Fixed Price N/A Month $ -

Group A Same System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

Group B Different System Assumption Zero-50,000 Each (Price per each Policy Assumption) $ -

50,001-150,000 Each (Price per each Policy Assumption) 70,000 $ -

150,001-300,000 Each (Price per each Policy Assumption) $ -

300,001-500,000 Each (Price per each Policy Assumption) $ -

500,001+ Each (Price per each Policy Assumption) $ -

-$ Total

6010 Write Your Own Assumptions

Firm Fixed Price NFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

6011 Write Your Own Assumptions

Firm Fixed Price NFIP Direct Write Your Own Assumption Support Services as Set forth in the contract. Pricing shall be FFP based on number of policies assumed.

Ordering Period 7: Applicable to Months 73 - 84

Estimated Quantity (for Pricing Purposes)

Proposed Unit Price Total Proposed Amount

6001 NFIP Direct Standard Policies (SFIP) servicing

Administration and Servicing of NFIP Direct Standard Flood Insurance Policies (SFIPs) regardless if policies are new, current or assumed in accordance with the SOO and QASP.

Firm Fixed Price

CLIN

Number

Title Decription CLIN Type Quantity/Tier Unit of Measure

Firm Fixed Price

NFIP Direct Severe/Repetitive Loss Target Group Policies (S/RLTGP servicing)

Administration and Servicing of NFIP Direct Severe/Repetitive Loss Target Group Policies(S/RLTGP) regardless if policies are new, current or endorsed in accordance with the SOO and QASP.

Firm Fixed Price

6006 Other Direct Costs

NFIP Direct Group Flood Insurance Policies (GFIP) servicing

Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or assumed in accordance with the SOO, PWS and QASP Administration and Servicing of NFIP Direct Group Flood Insurance Policies (GFIPs) regardless if policies are new, current or endorsed in accordance with the SOO and

B5. PRICE SCHEDULE OF FULLY BURDENED LABOR RATES

The following Price Schedule is established for issuance of fixed priced and time and material task orders in accordance with the Performance Work Statement and Quality Assurance Surveillance Plan (QASP), CLINs 0007-6007, 0008-6008, and 0009-6009.

The agreed upon labor rates are fully burdened (inclusive of all indirect costs and profit) and apply for employees of the prime Contractor as well as temporary help, subcontractors, and/or consultants. Only the labor categories and rates set forth herein shall be used during the performance of this Contract and task orders. In the event additional/new labor categories are required, the contracting officer is to be notified, and if approved, the required labor category shall be added the Price Schedule through a bi-lateral modification.

The price schedule below will be completed at time of award using the same rates proposed under the Pricing Worksheet provided as Attachment 3.

Ordering Period 1

Labor Category Fully Burdened Rate

Project Manager Project Manager, Jr Administrative Assistant Technical Writer IT Specialist Contact Center Manager (Key Personnel) Contact Center Manager, Jr Claims Manager (Key Personnel) Claims Manager, Jr Underwriting Manager (Key Personnel) Underwriting Manager, Jr Finance/Accounting Manager (Key Personnel) Finance/Accounting Manager, Jr

Ordering Period 2

Labor Category Fully Burdened Rate

Project Manager Project Manager, Jr Administrative Assistant Technical Writer IT Specialist Contact Center Manager (Key Personnel)

Contact Center Manager, Jr Claims Manager (Key Personnel) Claims Manager, Jr Underwriting Manager (Key Personnel) Underwriting Manager, Jr

Ordering Period 3

Rate

Project Manager Project Manager, Jr Administrative Assistant Technical Writer IT Specialist Contact Center Manager (Key Personnel) Contact Center Manager, Jr Claims Manager (Key Personnel) Claims Manager, Jr Underwriting Manager (Key Personnel) Underwriting Manager, Jr

Ordering Period 4

Rate

Project Manager Project Manager, Jr Administrative Assistant Technical Writer IT Specialist Contact Center Manager (Key Personnel) Contact Center Manager, Jr Claims Manager (Key Personnel)

Claims Manager, Jr Underwriting Manager (Key Personnel) Underwriting Manager, Jr

Ordering Period 5

Rate

Project Manager Project Manager, Jr Administrative Assistant Technical Writer IT Specialist Contact Center Manager (Key Personnel) Contact Center Manager, Jr Claims Manager (Key Personnel) Claims Manager, Jr Underwriting Manager (Key Personnel) Underwriting Manager, Jr

Ordering Period 6

Rate

Project Manager Project Manager, Jr Administrative Assistant Technical Writer IT Specialist Contact Center Manager (Key Personnel) Contact Center Manager, Jr Claims Manager (Key Personnel) Claims Manager, Jr

Underwriting Manager (Key Personnel) Underwriting Manager, Jr

Ordering Period 7

Rate

Project Manager Project Manager, Jr Administrative Assistant Technical Writer IT Specialist Contact Center Manager (Key Personnel) Contact Center Manager, Jr Claims Manager (Key Personnel) Claims Manager, Jr Underwriting Manager (Key Personnel) Underwriting Manager, Jr

B6. IDENTIFICATION OF GOVERNMENT OFFICIALS

The Government Officials assigned to this contract are as follows:

Administrative Contracting Officer:

Name: TBD at time of award Phone:

Email:

Administrative Contract Specialist:

Name: TBD at time of award Phone:

Email:

Contracting Officer's Representative:

Name: TBD at time of award Phone:

Email:

B7. IDENTIFICATON OF CONTRACTOR EMPLOYEES WORKING IN GOVERNMENT SPACES IN E-

MAIL AND OTHER FORMS OR ORAL AND WRITTEN COMMUNICATIONS

Contractor personnel performing under the terms of this contract shall identify themselves as a Contractor in all communications, oral or written, while performing services under this contract. At no time shall the Contractor personnel assigned to this contract represent themselves as a FEMA employee or an official representative of FEMA. Additionally, reference to or use of the Contractor personnel’s affiliation with FEMA for reasons not associated with specific performance under this contract is strictly prohibited. Contractor personnel shall not include DHS/FEMA logos, emblems, project/program nomenclature, or contact information on their business cards; rather, the employee’s corporate business cards shall be used. The following is the required signature block template to be used by Contractor personnel assigned a FEMA e-mail account:

Employee Name Employee Company, Employee Title Contractor Support to [Name of FEMA Office or Program] Phone Number

E-mail address

B8. ISSUANCE OF TASK ORDERS

CLINs X001-X003- The fixed unit prices, apply to all task orders placed against the contract (inclusive of any task order options). This includes policy volume increases due to new policies issued as well as policies assumed from WYOs. The quantities of insurance policies to administer are best faith estimates based on historical data. Actual quantities will vary. The Contractor will only be paid for actual policies administered. In addition, the estimated quantities specified in the Price/Schedule are for pricing purposes only and are not guaranteed. No equitable price adjustments will be provided for increases or decreases in the actual number of policies administered under the contract. The fixed prices set forth Section B4, Price Schedule apply for the duration of the contract/task order(s). The contractor shall bill, based on the CLIN/tier which applies to the total number of policies in affect at the end of each month or billing period.

CLINs X004-X005 - The fixed unit prices set forth in Section B4, Price Schedule, apply to all task orders placed against the contract (inclusive of any task order options).

CLIN X006 – Is for materials/other direct costs and is subject to the terms and conditions set forth in FAR 52.212-4 of the contract.

CLINs X007, X008, X009 – The Government (CO/CS) will issue task order proposal requests with documents and information to include (but not limited to): the PWS or SOO, applicable CLINS, period of performance, and place of performance. The contractor must submit its technical and price proposals to CO and CS only. The government will evaluate both the technical and price proposals for task order award. Price proposals shall be based on the fully burdened labor rates (inclusive of all indirect costs and profit/fee) set forth in Section B5. Price Schedule of Fully Burdened rates. Labor category definitions are provided in attachment 5. The Government reserves the right to negotiate additional labor categories. Task orders containing CLINs X007 & X009 shall be FFP CLINS. X008 CLINS may be T&M or FFP.

CLINS X010, X011 WYO - The fixed unit prices and tiers set forth in Section B4, Price Schedule, apply to all task orders placed against the contract (inclusive of any task order options). The WYO assumption shall be based on the CLIN/tier which applies to the total number of policies in affect at time of the task order issuance and shall be a firm fixed price.

Administration/servicing of policies assumed will be done under CLINS X001-X003.

CLINS 0012-015- Transition In task orders shall be issued in accordance with the applicable CLIN and pricing shall be firm fixed priced in accordance with section B4, Price Schedule (inclusive of any task order options).

CLIN 0016-0017 –The Government (CO/CS) will issue task order proposal requests with documents and information to include (but not limited to): the PWS or SOO, applicable CLINS, period of performance, and place of performance. The contractor must submit its technical and firm fixed price proposals to CO and CS only. The government will evaluate both the technical and price proposals for task order award.

Note: Task order pricing shall be based on the Firm fixed unit pricing & fully burdened labor rates set for this Section B4 and B5 of the contract for the ordering period that is applicable during the period of performance of each task order. For example, a task order with a POP covering ordering periods 1&2, would have applicable pricing from both ordering periods. Ordering period 7 prices shall remain applicable to task orders for the maximum duration of the task orders issued under this contract.

Task orders may contain options, and multiple task orders may be issued for one CLIN, or all CLINS in accordance with the terms and conditions of the contract.

B9. GOVERNMENT QUALITY ASSURANCE PLAN AND SURVEILLANCE

The Government will perform those quality assurance procedures that may be necessary to verify that performance is in accordance with the terms of the contract. Government quality assurance will be performed routinely by the COR; however, other activities may be called upon to support this effort as required. A Quality Assurance Surveillance Plan (QASP) will be utilized to monitor Contractor performance.

The QASP will be used by the Government to evaluate the Contractor's performance over the life of the contract. Through this evaluation, the Contracting Officer Representative will identify both positive and negative aspects of the contractor's performance. This will allow the COR to communicate to the contractor those aspects that are strengths of their performance, and those aspects considered to be deficiencies/weaknesses in their performance, and which need to be addressed and corrected. For those tasks listed in the QASP, the COR or designated quality assurance evaluators will follow the methods of surveillance specified in this contract. The COTR or designated quality assurance evaluators will record all surveillance observations and will maintain a file of all inspections results. Government surveillance of tasks not listed in the QASP may occur during the performance of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Unsatisfactory performance for any Performance Standard/Acceptable Quality Level (AQL) item may result in other appropriate action(s) by the Contracting Officer in accordance with the Inspection of Services clause, including Termination for Default. Any action taken by the Contracting Officer as a result of surveillance will be in accordance with the terms of this contract.

B10. METHODS OF SURVEILLANCE

The Government may use a variety of surveillance methods to evaluate the Contractor's performance. These include, but are not limited to, random sampling of recurring services, periodic surveillance of the Contractor's quality control program, test calls, and validated customer complaints.

B11. PERFORMANCE OF GOVERNMENT CONTRACT QUALITY ASSURANCE FUNCTIONS

In accordance with the Inspection of Services clause of this contract, the Government intends to perform the quality assurance functions listed in the Quality Assurance Surveillance Plan (QASP), Attachment 2.

B12. INVOICE INSTRUCTIONS (FIXED PRICE CLINS)

INVOICE INSTRUCTIONS

The contractor shall submit a monthly invoice upon delivery and acceptance of all supplies or services as specified in the Section B clause, “Consideration and Payment”. Invoices shall be submitted as follows:

Contractors will use Standard Form 1034 (Public Voucher for Purchases and Services Other Than Personal) and SF 1035 Continuation sheet when requesting payment for supplies or services rendered. The voucher must provide a description of the supplies or services, by line item (if applicable), quantity, unit price, and total amount. The item description, unit of measure, and unit price must match those specified in the contract. Invoices that do not match the line item pricing in the contract will be considered improper and will be returned to the Contractor. SF 1034 and 1035 instructions:

SF 1034 – Fixed Price

The information which a contractor is required to submit in its Standard Form 1034 is set forth as follows:

(1) U.S. Department, Bureau, or establishment and location insert the names and address of the servicing finance office unless the contract specifically provides otherwise.

(2) Date Voucher Prepared - insert date on which the public voucher is prepared and submitted.

(3) Contract/Delivery Order Number and Date - insert the number and date of the contract and delivery order, if applicable, under which reimbursement is claimed.

(4) Requisition Number and Date - leave blank.

(5) Voucher Number - insert the appropriate serial number of the voucher. A separate series of consecutive numbers, beginning with Number 1, shall be used by the contractor for each new contract. When an original voucher was submitted, but not paid in full because of suspended costs, resubmission vouchers should be submitted in a separate invoice showing the original voucher number and designated with the letter "R" as the last character of the number. If there is more than one resubmission, use the appropriate suffix (R2, R3, etc.)

(6) Schedule Number; Paid By; Date Invoice Received - leave blank.

(7) Discount Terms - enter terms of discount, if applicable.

(8) Payee's Account Number - this space may be used by the contractor to record the account or job number(s) assigned to the contract or may be left blank.

(9) Payee's Name and Address - show the name of the contractor exactly…